Rated 5 out of 5 by vinnie25 Wonderful
I recently stayed at this hotel for a conference. I was immediately impressed by how friendly the door staff were and then was a little disappointed as I was approaching the front desk staff that everyone looked at me but no one asked if they could help me. I had to say hello first. However, my disappointment was increasingly diminished as I worked with the young man whose station I chose. He was professional and made sure I had everything I needed. Once I reached my room I was immediately pleased with the room and truly wished that I could have stayed there and enjoyed it. But alas, I had to attend the conference. Overall, I was extremely pleased with the hotel and the staff. Also I have to mention the staff at the Orioles cafe which is in the hotel. They were extremely friendly and helpful and the food was great.
May 7, 2014
Rated 2 out of 5 by FinnSailor Disappointed....
Room was 76 degrees and nothing I did cooled it off...had the air on in March, fan on high, and it was still uncomfortably warm. Request for "gift vs points" upon check in was ignored (gift was selected but never delivered), invoice wasn't emailed despite my profile requesting same. All-in-all a disappointment, which has been my typical experience at Sheraton properties.
March 13, 2013
Rated 4 out of 5 by Stacey123456789 Nice location
This hotel was located to almost everything you wanted to see. They had great meeting rooms, very welcoming staff and overall a nice place to stay. A few minor mishaps, but the staff took care of them promptly.
May 27, 2014
Rated 5 out of 5 by Nancy517 Best sleep in a long time
I really enjoyed my stay here. The room was so clean, the bed linens crisp and yet fluffy and inviting. The staff helped me with a variety of questions and the kitchen was great making me a sandwich so I could get to my train in time with lunch in hand. Convenient exercise room was a plus.
May 23, 2014
Rated 5 out of 5 by dbprice85 Perfect view, perfect room!
We were able to get a room for the saturday following valentines day on VERY short notice, and we were upgraded upon arrival to a harbor view room. This room had the most amazing views of both the inner harbor as well as camden yards and ravens stadium. It was a short and easy walk to the inner harbor which made it nice to not have to worry about parking. My wife and I went on a spirit dinner cruise on the inner harbor that evening and it made the walking trip very nice. All in all very helpful staff as well as PERFECT location. My wife and I could not have been happier!
February 17, 2014
Rated 4 out of 5 by PLW6774 Business Stay May 5-9, 2013
I really enjoyed this hotel. The rooms were very clean and always well stocked with the neccasary items. Very nice upscale hotel. The hotel personnel were fabuous. The only negative would be the dining. The food and drinks are so expensive that you need to eat outside of the hotel. This is especially true for the breakfast which charges close to $5.00 for coffeee and the same for orange juice. I also think that the hotel should offer free coffee in the lobby. All and all, I would stay at this hotel again since it is located within walking distance to the stadium and inner harbor.
May 10, 2013
Rated 4 out of 5 by aladoc inner harbor
as always staff warm and helpful. great location,easy to get around.rooms comfortable,clean and quiet,would stay here again.
May 25, 2014
Rated 2 out of 5 by mark0915 club level
Booked two rooms since I was with my family. Booked this hotel specifically because the club is open on weekends. The club was open in name only Breakfast was in the hotel restaurant and was so bad we did not go back the second morning The snacks and cocktails were not available you had to go to the hotel bar The club did have beverages but they were not replenished by the second day The hotel was empty since it was the weekend before christmas I was not granted my request for connecting rooms which bothered me also sent a detailed fax to the manager who has yet to respond
January 4, 2013
Rated 3 out of 5 Nice, but not specail
Great location - short walk to Inner Harbor. Room clean and pleasant. Could have used a second bedside table. Was disappointed that there was a daily charge for WiFi connection in room. Should not be the case in this day and age - especially for SPG members.
October 28, 2011
Rated 2 out of 5 by Carobeths food needs improvement
Although I thought that the Inner Harbor hotel was a nice space, my primary complaint was the food. I ate at the Orielles when I first arrived and was very disappointed. I ordered a hot sandwich that was brought to me cold and the quantity and quality of the sweet potato fries was very disappointing.
May 16, 2014
Rated 2 out of 5 by aps2013 confusing green program
A great plan to save water--green program. However, when I needed a room clean (did not hang the "green tag"), no clean was provided. It seems to me that we were all forced to join the program and no room cleaning for 5 nights.
March 22, 2013
Rated 5 out of 5 by Fubeca Great hotel awesome location
This hotel is next to the both Camden Yards and the light rail station (2 blocks away) and you can get to the inner harbor via sky bridges so that you don't have to fight traffic. Awesome location. My kids thought this was the best hotel they've ever stayed at. The club room ammenities and staff were great, and the staff were extremely friendly. When I'm in Baltimore, I will be staying here again.
May 5, 2014
Rated 5 out of 5 by Sprinkle36 This hotel is in the ideal location
Hotel is close to all local entertainment.
May 23, 2014
Rated 5 out of 5 by IPYguy Great location and firendly staff
Well situated for walking, MTA or entering/leaving the Baltimore area. Staff very helpful and responsive to our requests for directions, eating suggestions etc.
May 19, 2014
Rated 4 out of 5 by DeBeach Disappointed in my room availability
We stayed at the Baltimore Sheraton to attend a wedding that was being held at the hotel at 5:30pm. We were told that check-in was at 3pm. I had reserved 2 rooms for my party, one was ready for occupancy when we arrived at 1pm, and I was told the other would not become available until 3pm. The room was not available at 3pm nor 4pm. It did not become available until 5pm, which left 30 minutes for my other guest to prepare for the wedding.
Although, it was nice to get one room early, it was an inconvenience not to have both rooms at the designated check-in time.
January 13, 2013
Rated 5 out of 5 by Reefmaker Best hotel breakfast I've ever had!
The welcome at the Sheraton on Thursday at about 2 pm was just perfect! Couldn't ask for a better and more informative welcome! But after a good night's sleep in a comfortable bed, the greatest part of the stay there was the breakfast. Great service and an amazingly healthy and well prepared array of foods to choose from. I'll certainly be going back there whenever next in Baltimore!
May 3, 2014
Rated 3 out of 5 by PlanterGirl2012 Small problem that was not resloved
My stay was from a Monday to Thursday. I notice on Tuesday that my movie on demand wold not work. The service workers were in my room for over an hour try to fix it but was not able to. They even went to get another TV and the issue still remained. The hotel was not able to change my rooms due to the hotel being sold out. I was told that they would have the issue resolve by Wednesday but that was not the case. No one called or came to my room again to check on the issue or try to resolve it. I was so over the the sistuation and did not even call teh front desk back again since i felt like they should have called me. Overall the staff was nice and hotel clean I just was not happy with my sistuation not being resolved before i left.
September 19, 2012
Rated 4 out of 5 by coinguy This hotels best feature is the location
This hotel very close to the convention center and the Inner Harbor. It's a larger hotel and special requests are not realistic to just expect.
The room is fine, the club level staff is very pleasant and food serves it purpose.
Be sure to check if the weekend is open for club level lounge if that important to you.
I am often in the DC/Baltimore area and have stayed at this hotel several times.
There is no reason I would not recommend this hotel but be warned, if you need to extend a stay - the hotel may be full for the next night. It's a busy one.
July 6, 2013
Rated 5 out of 5 by Rick07 Clean and comfortable
The Sheraton Inner Harbor is top notch. Your missing out if you do not book here..
May 17, 2014
Rated 5 out of 5 by Allexx462 Walked into a cold Room
6 degrees outside. Room looked nice and inviting. Figured they had the heat off to save money. Heat did not come on. Maintenance tried for next hour but it would not stay on. I called down and they said they would give me a new room so I packed up and went down. At front DesK and the big OPPS! the hotel is full. Night Manger was notified and he found me a room on the club floor and gave it to me for the same price. Nice room and the heat worked! The management team took good care of me after that. Every request met and the club lounge was staffed by excellent help. Better than other club lounges i have been in. Note, I usually stay on the club floors at Sheratons. This one was unusually small for the size of the hotel but the quality made up for it.
January 17, 2014
Rated 5 out of 5 by vinman0805 Customer Service
This Sheraton Hotel in Baltimore has quite possibly the best customer service I have ever experienced, prompt, professional and they couldn't do enough for us!!! Very impressive!!!
May 11, 2014
Rated 5 out of 5 by AOTR Courteous Staff
I don't think I've ever stayed at a hotel where there was always someone to open the door for me and greet me warmly, and answer questions with a genuine feeling of customer service. These guys really seem to enjoy making people's day! I asked for directions to a drugstore, and the employee who gave them to me then ran a block down the street to catch up to me and tell me that he had made a mistake and to turn RIGHT, not LEFT.
April 16, 2014
Rated 5 out of 5 by astewart27 Wonderful Stay and Experience
I absolutely loved my stay at the Sheraton for my training event. The only thing I would have added was a refrigerator and microwave, but I was ok without it for a weekend stay. The staff is incredibly friendly and the hotel is spotless. Nice selection of things to do in the immediate vicinity. I was particulary impressed with the fitness facility. Small indoor pool, but I was more interested in fitness equipment and sauna anyway. I would definitely recommend the Sheraton Inner Harbor to anyone needing accommodations in the area.
January 13, 2014
Rated 3 out of 5 by wisetara Service Lacking; Location Stellar
The front desk folks barely looked at me during our transactions. It's so easy to fake a real connection, but they never did. It was disappointing. I will say that the two men who stood in the lobby's dead/confusing zone were both very nice. Also, the women I encountered in the gift shop were top-notch.
You can't beat the location, really. It was a great spot for the convention center, walkways to the Inner Harbor, and to catch the Circulator. Plus, Morton's is great. The Sheraton lucked out getting Morton's as one of its restaurants.
September 26, 2012
Rated 3 out of 5 by LAGuy Club Lounge Staff was rude
Overall, the hotel was fine. The rooms were clean, the staff at the front desk were friendly. The big issue that ruined the trip for me was in the club lounge. I had a friend come up to Club Lounge with me in the middle of the afternoon when it was completely empty to discuss some findings from a meeting we had attended and the Club Lounge staff person was quite rude, saying that we were not allowed to be up there and basically kicked us out. I told her that I had used the Club Lounge services at other Sheratons with no problems for years and she stated that at this hotel it was not true. I asked her to point out on any written material at the Club if this was true and she said there was none, but that we had to get out. Very rude and very upsetting.
June 26, 2013
Rated 5 out of 5 by Linda08 Very pleasant stay
The room was clean & just the right size, not overly large and definitely not small. Everything in the bathroom was clean, convenient and in good working order. We had a wonderful view of the Inner Harbor, which made being in the room very pleasant day or night. The staff was very friendly and eager to please. Parking was convenient. Transportation to Johns Hopkins Hospital is provided for patients needing that service. The Sheraton Inner Harbor is in a great location, and we will definitely stay there on our next visit.
January 12, 2014
Rated 4 out of 5 by Pegs Sheraton Inner Harbor on St. Charles St.
Very pleased with the service and amenities.
May 11, 2014
Rated 5 out of 5 by DebandJohn Loved it BUT...
Loved where the hotel is, loved how clean the hotel was, loved all the people we were in contact with, the only problem we saw was that the restaurant closed at 11pm, and we had theater tickets and did not get back to the hotel till 11:10, and could not order even wings or anything except a drink. :(
April 28, 2014
Rated 4 out of 5 by Paula14 Great Hotel, but...
The staff were friendly and very helpful. We arrived early and they stored our bags very efficiently. Later, when our rooms were ready, the staff expertly helped to get us our rooms.
The room was comfortable, well maintained, clean and quite lovely. But... when I turned on the heat (we stayed in January), it made such a loud sound that I jumped out of my skin. Unfortunately, it didn't only do it this first time but continually throughout the night. So that, even though the bed and pillows were extremely comfortable, I was constantly being woken up by a loud BOOM.
When I discussed this with my three colleagues, they mentioned the same thing. Two were on the same floor as I was (6th) and one was on the 8th floor.
Otherwise, the hotel was a pleasure and I would recommend.
January 15, 2014
Rated 5 out of 5 by Peggykin Extraordinary Customer Service
From the moment we pulled into the driveway until the time we checked out, the staff was wonderful! Helpful, knowledgeable, friendly...made us feel like we were the only guests in town! Congratulations! Building a team like that is, in itself, extraordinary!
The location was perfect for our wishes, and the hotel felt so luxurious.
Orioles Grille was fun and Keith was very accommodating.
Wanda on the Preferred Guest Level greeted everyone like they were entering her home.
Thank you for a great experience. We will be back.
May 9, 2013