Rated 3 out of 5 by zodia14 This hotel needs big external landscape renovations
The bathtub water was drained poorly even after an engineer was sent to fix it. There are no refrigerator or microwave in the room. There are no little gifts offered to welcome guests (i.e. chocolate, water, cookies, etc...). There is no guaranteed customer satisfaction policy.
August 7, 2014
Rated 5 out of 5 by mona3 This hotel was very nice
Very friendly staff, comfortable rooms, food was great. Would recommend staying there.
August 19, 2014
Rated 4 out of 5 by yepalaska Great experience
Staff was fantastic; the rooms were roomy and bed were soooo comfortable; courtyard was a nice place to hang out (though it would have been nice to see it swept daily); pool hours were great since we worked all day and didn't have time until the evening to relax; checkin was quick and filled all my reservation requests; we will be back
July 30, 2014
Rated 4 out of 5 by Hanna2772 Great hotel that is kid friendly
The hotel was beautiful. The staff was nice and inviting. The indoor and outdoor pools were very clean ,nice, and for kids as well as adults. The courtyard is beautiful along with all the other areas within the hotel. The only 2 things that bothered me were the curtains were sheer which let in a lot of light at night and our rooms air conditioner wasn't working correctly so our room was warmer than I would have liked. I definitely would recommend this hotel and would stay there in the future.
July 12, 2012
Rated 5 out of 5 by Jzzzz1 Everything was wonderful.
The shuttle service was wonderful. All the employees were friendly.
August 19, 2014
Rated 5 out of 5 by Osobaboso Comfortable Beds - Friendly Staff
Not being familiar with Nashville, I quickly wrote this hotel off as just another airport property. I was more than pleasantly surprised. The room was large and spacious and the beds amazing. I actually became ill during my stay and spent a very comfortable day tucked under the bed linens. The staff is amazing and unbelievably friendly. I cannot say enough about Jason in the Hickory Grill. He is so hospitable and his service was impeccable. The breakfast buffet was a daily treat. Other than being a small journey to get into the city proper, the only other thing I say is a negative is that the layout of the property can make it a small hike to get to your room if you are opposite of the lobby elevators. Oh, and when we checked in the balcony door was open, but that was more wierd than a problem.
March 4, 2013
Rated 4 out of 5 by PorterTraveler Nice Facitilities, Attentive Staff
I spent three nights here and loved my experience. Here's the pros:
1. The front desk lady was great. She recognized me as an SPG member, told me of the room upgrade, gave me some information about the hotel, and otherwise made me feel welcome. When I had to return with a bad key, she was equally attentive.
2. The room was great and had a very nice view of the courtyard. I loved walking out on the little porch and just looking out on the pool and trees.
3. Breakfast was very good.
4. Workout facilities were what I've come to expect from a Sheraton. Everything worked and there were a variety of muscle building and cardio options.
5. Location near the airport helps.
6. Wifi speed was pretty good.
Not everything was perfect but they are relatively minor. The elevator could be slow at times, and it was sometimes hard to figure out how to find some things the first time.
July 3, 2014
Rated 5 out of 5 by Lt58dmtp Hotel is accomodating & professional
During my stay I listened as others interacted with the staff and noted two separate guests who were 'less than' polite natured and the staff went beyond reasonable to make them happy. This is one of the best hotels in Nashville!
August 8, 2014
Rated 5 out of 5 by doghouse Service was excellent
Outstanding service from check-in to departure. Except for 1 breakfast I ate and drank in the lounge are vs. the restaurant. Was very well taken care of. The new York steak was the food highlight of my trip. I ordered it med-rare. It was outstanding. The only problems with my room were: 1) The hair dryer had no heat. Had my own so didn't worry about it. and 2) of the 3 lights over the sink 2 of them were burnt out. If I was staying there with someone I would have wanted them replaced.
February 25, 2012
Rated 4 out of 5 by MM617 Conveinient and Friendly
We checked in after midnight due to flight delays and missed connections. It was so nice to be greeted by someone who was pleased to see us. Again at check out, a very friendly front desk staff. Next time I truly look forward to staying longer.
August 6, 2014
Rated 3 out of 5 by LK616 check-in
It took over one hour in line to check in! Issues relating to a convention. I saw three folks in the office standing around when they could have been helping at the front desk. This was the very worst check in I have ever experienced. My room was not in the condition one would expect, dirty bath towel thrown over toliet, bedspread not fully on bed. The hotel itself was very nice, public areas were well kept and other than check in staff, the folks really demonstrated hospitality..
August 13, 2012
Rated 5 out of 5 by JoAnonymous Lovely property
This is a beautiful and relaxing place to stay (as long as you have transportation).
August 14, 2014
Rated 3 out of 5 by JT987654321 Needs improvement
Hotel is run down needs upgrades
August 16, 2014
Rated 4 out of 5 by Kodagrad Location, Location, Location
Easy to get to and close to most everything. Can't be more than 20 minutes to entertainment, restaurants, downtown and airport. Older property but kept up well and professional staff at all levels.
August 7, 2014
Rated 4 out of 5 by MrsMoose2 Eco issues and A/C
Fully support your eco/environment initiatives in not replacing linen each day; however, they should empty the wastebaskets as they are extremely small and do not hold that much and make the beds.
The temperature of the a/c was cold enough that my husband along with other men expressed being extremely uncomfortable while in their conference. Change the temperature and you change how much you pay for electricity which can save the company as well as the customer money.
August 20, 2012
Rated 4 out of 5 by Doug7373 Great location
My wife and I stayed here 1 night because we were flying out of Nashville early the next morning. The hotel is less than 5 minutes from the airport and about 15 minutes from downtown. We arrived at 8:00 and check in was quick and easy. The room was clean and comfortable and had a balcony.
If we were going to spend more than 1 night in Nashville, I would probably choose a hotel closer to downtown but if you are catching an early flight, you cannot beat this location.
August 22, 2012
Rated 4 out of 5 by Shernie Usually love it but.....
Always stay here. Bar was under recarpeting so not as enjoyable. Need many more chairs at pool. people were saving chairs and not using them. It was uncomfortable so I left pool side.
August 5, 2014
Rated 3 out of 5 by Craig74 Disappointed with staff
The facilty was awesome! The staff did not meet my expectations.
August 11, 2014
Rated 3 out of 5 by SDL58 not so good
Front desk not helpful or informed. Bathroom shower drain was clogged. Stood in 3" of water each day to shower. Rooms were dimmly lit. Not enough convenient plugs for electronic devices. Best part of the hotel was your shuttle service. Which was timely, helpful and courteous.
July 26, 2014
Rated 3 out of 5 by CIP3 Problems with Air Conditioner
I have stayed here twice this summer and have not had a working air conditioner either time. Maintenance came twice this last time but still no cooling. Hotel desk staff did not seem overly concerned with repairs nor were they apologetic upon checkout. Never offered to move to another room although plenty were empty.
July 19, 2014
Rated 4 out of 5 by tdirector Staff was friendly and very responsive
I made an error and didn't hang up my towel after signing up for no maid service .. the staff was very prompt in getting me another one so I made my meeting on schedule.
August 5, 2014
Rated 5 out of 5 by Debra51 Nice place
Beautiful hotel, convenient to highways to get to downtown Nashville. Beautiful room, beautiful pool area, beautiful lobby. The reception staff could have been more helpful.
August 4, 2014
Rated 4 out of 5 by BeckyD Sheraton Music
I thought the hotel was very nice, the resort was very crowded and the waitress and the pool could of used some help since the resort was at full compacity.
August 5, 2014
Rated 4 out of 5 by Jak72 Beautiful hotel and setting
Beautiful hotel. Free parking was great. Rooms were very clean and staff was very friendly and helpful. The courtyard was beautiful. If wifi was free and a continental breakfast was included, I'd give it a 5.
July 31, 2014
Rated 5 out of 5 by OhMiss Great night's sleep.
Gracious staff, great pillows and bed, food is always good.
Just found out there is downtown shuttle available for a nominal fee. Great idea!
August 4, 2014
Rated 4 out of 5 by bullish714 Nice Hotel
Wonderful young lady at the front desk was exceedingly warm and friendly.
August 7, 2014
Rated 4 out of 5 by Esther14 Family Reunion
My family was there for a family reunion. The staff were very friendly and accommodating to our needs. The exercise facility was very nicely equipped and clean. Our rooms were clean and comfortable.
July 29, 2014
Rated 5 out of 5 by Oicu812 Awesome
As always Sheraton provided a beautiful comfortable facility with an excellent staff that was friendly and helpful!!!
August 3, 2014
Rated 5 out of 5 by BarbaraP Nice Resort-like Hotel
I like this hotel! There is always some type of music event going on. The hotel is very big though and the walk to the rooms is often long. Nice, well-kept pool area. The rooms are spacious with nice balconies, and the beds are very comfortable.
The staff at the hotel is very helpful as well.
July 14, 2014
Rated 4 out of 5 by Kyfiddler Rooms are great, but food is way overpriced!
The property is nice, the rooms are very comfortable, and the food in the restaurant/bar is good, but the prices for food are way overpriced! An entree salad is over $15, and at the food concession at the convention area, a can of soda and a banana was $7.00. Really?
July 15, 2014