Rated 4 out of 5 by shortwaisted good extras
Liked the extra water and Starbucks features.
Room sort of old/dated, but everything worked okay. Leak on rug at bathroom door annoying as rug was always wet.
August 4, 2014
Rated 1 out of 5 by Chanel2004 Not worth price
I had a ground level room. Carpet smelled moldy, bed was extremely uncomfortable could actually feel springs. Poor water pressure and dusty furniture.
August 4, 2014
Rated 1 out of 5 by Disgusted100 Terrible hotel
Upon arriving I instantly felt uneasy. The outside of the hotel is not very pleasing. The lobby was a little nicer and I was pleasantly surprised. Upon check in I had to show my confirmation email bc they still ad me in system as staying 5 nights when I had already changed it to a one night stay. I basically had to prove it. The reception was ver rude and condescending. I had zero help with my luggage, which was a lot. The hotel was very warm no ac at all. The bathrooms were disgusting and moldy. The vent needs to be cleaned in the bathroom. The restaurant had terrible service. Lip stick on the wine glasses. Waiter and waitresses were extremely slow!! I was here for my daughters dance competition. A lot of other mothers were complaining as well. Oh and my sheets and blanket had stains on it!!!! How gross. I will never go back to this hotel even if it was free!!!
July 15, 2012
Rated 2 out of 5 by GCNPhilly Harried in Harrisburg
Hotel property has a lot to be desired. From loud squealing elevator doors, to dark drab hallways, I was surprise at how much work this hotel needs. Got a call on my mobile stating I was a no-show when I had checked in the day prior. Card key system in the fitness center wasn't working so the "secure" door was proped open even in the evening hours, and the treadmills and fitness equipment was in a sad state of care.
March 14, 2014
Rated 5 out of 5 by wunderlust Supreme Service
Having worked in the Luxury hotel end of the business for years. The Sheraton Hershey surpasses some of the 5 star properties by a mile stone. Service with a smile seems to be embedded in each staff member I had a encounter with. The Dog and Pony Restaurant servers were the best very attentive and sincere about making the dinning experience with them memorable. this would be my third stay and I look forward to returning.
September 7, 2013
Rated 5 out of 5 by Olivia0 An incredible warm and welcoming staff
I was here for 2014 Keystone Conference. Ever member of the house staff, and the folks behind the scenes, make every effort to ensure comfort and welcome for this guest. Its rare that I go anywhere and feel so absolutely comfortable, just like home.
Reception was very professional, house cleaning was super polite, efficient and quick; the wait staff polite and responsive.
Certainly well above my expectations.
April 1, 2014
Rated 4 out of 5 by PJB38 better facility than what I was expecting
This was a better facility than what I was expecting. It is much bigger than it looks on the outside.
August 6, 2014
Rated 5 out of 5 by MCurry0522 Exceeded Needs & Friendly Staff
It's not easy traveling with a 4 month old, but the staff went above and beyond to help make it an easy transition for me and my baby. The room was amazing and very clean. The staff at the front desk was polite and so helpful. When I got to my room they called up to make sure that I was satisfied. How nice was that?! I was also not expecting the hotel to be as nice as it was. I will absolutely be staying again!!!
September 25, 2013
Rated 1 out of 5 by clegg27 this is the worst hotel i have stayed in
I found the staff to be extremely nasty, the hotel is a dump - the airconditioning unit fell off the wall, there is dirt and garbage in the hall - the bathroom smelled horrible - and like mildew - the towels were not clean, the pillows had a horrible smell, and the wall unit did not work to maintain a comfortable temperature - I would NEVER recommend this hotel to anyone - nor would I EVER stay here again - EVER
August 20, 2012
Rated 4 out of 5 by OccassionalTraveler Close to Hershey
Stayed here many times before due to closeness of Hershey. Slight let down on the club level. Only Platinum now gets in, without paying more (pts or money) For yrs we have been coming here, and one of the greatest perks has lost the luster. Will stay again, but will start watching if anything else drops off.
July 5, 2014
Rated 1 out of 5 by db777 Needs a thorough cleaning
Stayed here as part of a family vacation. Everything was in need of cleaning. We went to use the gym and there was sticky soda spilled on the gym equipment.The hallways were in need of a vacuum and a carpet shampoo. There was a dead bug in the bathroom. Cleanliness means a lot. If you don't keep the common spaces clean how do I know that you are taking care of my room? Beware of sub-standard cleanliness here.
November 8, 2013
Rated 1 out of 5 by Michael51 Could be a nice hotel
When we came into our room, the first thing we noticed was that our sheets were not clean. Next, our keys to the executive lounge did not work. When we did gain access, there was no host(ess) on duty. Food looked like it had been there for at least a day. (Same for next morning's breakfast.) Fitness facility equipment in poor repair. This hotel has the feeling of a place that is a step away from bankruptcy.
December 8, 2011
Rated 1 out of 5 by Andrew100 Hotel is tired and not been maintained.
This hotel is aged, tired, and clearly the staff or management does not care. Checked with my son and was supposed to have 2 dbles, and was given a king. We moved to 2nd room and the room had intese smell of mold, 2 lights did not work, and clock was unplugged. Clearly issues that should have been reported by housekeeping. Moved to 3rd room, non SPG floor, and bathroom fan made loud noise antime light was on. Again, an issue that should have been recognized before giving room to guest. In addition, 1 of the 2 elevators did not work at all and 2nd elevator was extraordinarily slow. Hall carpets were dirty throughout the 3 hallways we were on. Met with General Mgr and he could not have cared less about any of the issues. Only said ' Thanks for bringing it to my attention". I am a 100% SPG traveler but ther are pleanty of other options in the area and all at more competitive rates.
July 28, 2012
Rated 2 out of 5 by Picky1 Disappointed this time
I've been staying here for most of my trips to Harrisburg, and have been a Platinum Starwood member in the past.
This time, I noticed the hotel seeming a bit worn;my room smelled musty soon as I opened door. The desk/tables needed dusting, and the wallpaper was peeling from the wall near the window. I notified Front Desk, and he offered to change my room, but I was already unpacked and it was only 1 night.
December 2, 2012
Rated 5 out of 5 by RK2012 Decent hotel, great service
This was my first stay at the Hershey Sheraton. I have been a SPG Platinum member for many years and have stayed at many Sheraton properties. While the property is not comparable to some of the newer hotels (esp. with one of the elevators not working), they made it up in service. The front desk staff was courteous and welcoming. The restaurant staff did a phenomenal job despite a very busy breakfast crowd.
August 15, 2012
Rated 3 out of 5 by RobMc updating needed
I didn't expect a 5 star hotel as I have stayed here before. But the rooms seem a little worn and could be cleaner. The staff was great but the hotel is in need of updating. Very drafty window, hot tub was extremely hot in pool area, the treadmills were not operational except one and there was a line of people waiting. It snowed but the sidewalks and lot did not appear to be cleared as well as could be.
December 30, 2012
Rated 2 out of 5 by lori32 Nice pool and restaurant, but small rooms and bathrooms
We travel quite a bit with our two sons who play travel baseball and stay in a variety of hotel chains, this hotel was nice in the aspect of the on site full service restaurant which was open late and open early with good food and a nice variety to choose from. The pool area was also nice featuring combined indoor and outdoor pool areas. The rooms were very small and the bathrooms were even smaller, very tight and hard to maneuver around in (and I'm petite!). I was told by someone at the front desk this is an older hotel and it's just smaller than maybe other hotels we're used to, the ceilings even seemed short as we were walking through the hallways to our room. We had 4 people in our party and we stayed in a room with 2 double beds. They were sold out the weekend we stayed, lots of sporting events in town and a convention at the hotel. The people at the front desk couldn't have been more pleasant during check in and a possible room switch to a different room, which turned out to be no bigger than the room we had, I think it was smaller in fact if that's even possible...
July 21, 2014
Rated 4 out of 5 by Dan63 Great location
Comfortable rooms and great club lounge, lobby was also inviting. The only problem was Saturday night there was a prom and was unable to gain entry to the hotel. After being threatened by the attendees of the prom in the parking lot we thought it best to come back at another time.
I would think that the money paid to stay, the hotel can be more selective in choosing who rents the banquet rooms.
May 23, 2012
Rated 3 out of 5 by LILaxDad Lacrosse Tournament Stay
Disappointed that housekeeping did not remove used dishes and ceral bowls. Lounge staff should be more personable.
July 28, 2014
Rated 2 out of 5 by Hammer99 Not what you would expect from a Sheraton!
Run down! Nice lobby area but the hallways are terrible and they stink! Room is okay but bathroom is disgusting! Bed is okay but that's about it! Tub drain is missing and has a big glob of hair in it and drains too slow! We will wait and shower at home! Can't complain about the price because we used our SPG points! Waste of 3000 SPG points! Worst Starwood property we have ever stayed at!
September 9, 2012
Rated 4 out of 5 by Michal117 This is a good convention site.
This is an excellent hotel for conventions and meetings. It has all that is needed for an event. The wait staff is excellent and work hard to meet the needs of guests for dinners and breaks. I have attended a convention here for many years and everything is consistent for preparation and planning. The only down side is that the meeting rooms are kept too cool for a January meeting.
January 12, 2014
Rated 2 out of 5 by blaize02 outdated and overpriced
this hotel is def. not worth the $155 per night, I have stayed in much nicer $65 per night hotels. I have stayed at Sheratons before though this hotel is well outdated. mold growing in the grout in the bathroom tiles, carpet dirty, hallways part of them kicked in. ordered a bottle of wine which never showed up to my room. The staff was courteous though this place needs a lot of TLC.
April 15, 2013
Rated 4 out of 5 by Tat0714 The kids loved the pool
This hotel had a very friendly staff. The best feature was the pool. The kids loved the pool.It is both inside and out, which you can have the best of both worlds. I wouldn't recommend the hot tub. You would expect a hot tub to be hot. Not the case here. The water was more on the luke warm side. Kind of disappointing, but with that being the only complaint. I would stay here again.
August 21, 2012
Rated 4 out of 5 by ProfTraveler The hotel has great features however needs to be upgraded.
The hotel is a bit dated and needs much updating. There are several large stains and bleach spots throughout the capet in the halls on atleast 5 floors. The bathrooms need a better ventalation system, after showering the condensation builds up on the ceiling. The tub drains increadibly slow as well. I would say the staff is very pleasant and accomodating and the food is excellent.
October 23, 2012
Rated 4 out of 5 by Dawn29 Comfy, clean hotel
I love this hotel! However, when I had to check out early due to issues at my job, they wanted to charge me a one night fee for early check out. They waived the fee when I complained, but said it is part of the contract. I disagree with this policy, as i alerted the hotel the day prior to me leaving and if I was checking in the next day I would be able to cancel without penalty.
January 16, 2014
Rated 4 out of 5 by KarenKendra This Hotel Has the Greatest Staff
I was there over the weekend to join and support the Keystone Conference of Transgender People. It blew my mind the support and friendlyness of the staff towards everone. To see the staff engrage and treated everyone with respect was out of this world. I was able to talk with the staff on their opion and all they had to say were good comments :o) !!! Thank You Sheraton
March 31, 2014
Rated 3 out of 5 by Srinidhi Nice hotel
The hotel is quite good, but maintenance can be a little better. Some of the things (e.g. someone flushing in the next room) can be really irritating!
July 22, 2014
Rated 5 out of 5 Great experience!
My husband and I travel quite a bit and frankly don't get excited about 'regular' hotels very much. We were expecting a comfortable stay going with the Sheraton name, but this hotel was really GREAT! The rooms were really clean (we stayed on the 9th floor) and the staff SOOO FRIENDLY and HELPFUL! I would recommend this hotel and will be back if I am near Harrisburg! A++++
July 26, 2012
Rated 2 out of 5 by HATAN Dirty
This hotel is in a good location. The hotel itself is a little dated. The room was not very clean and the bathroom was disgusting to say the least. The bathroom had about a half an inch of black dirt around the edge of the tile. (This is caused by not cleaning correctly over a long period of time) The bed seemed well used and in need of replacement.
April 28, 2014
Rated 2 out of 5 by Nolesfan Below par
This hotel claims to be a non smoking facility. Upon checking into my room it was evident this was not the case in the room chosen for me. I did chose to unpack my clothes and deal with the smell, however after doing so and walking around to get my bearings and returning to the room I decided I could not take it and called the front desk. I was asked to return to the front desk and get another key even after explaining I had unpacked. The gentleman at the front desk was pleasant and walked with me to the new room to make sure it was ok however didn't offer to assist me further than handing me that room key and I had to move myself. No further follow up was done on the hotel's behalf. Although the new room did not have a "smoky" smell, the room was below par in my opinion. The light bulb in the bedside lamp was burned out, the air conditioner did not work properly, and the overall cleanliness was below average at best.
May 26, 2012