Rated 4 out of 5 by DanceDad145 The Definition of a great service.
Imagine a weekend full of over excited little dancers and their overbearing parents? Now imagine a staff that not only was capable of handling all of this with professionalism and grace, but understood some of the nuances that come with this specific clientelle, like our porter who knew first thing to do when entering the room was to hang up the costume bag and to put extra care into the handling of the "ribbon bear," and the breakfast host who gave a little sister an apple with a smile and some much needed attention, and the bar tender who understood the tired dad who needed that drink :). Bravo, staff at the Sheraton. Bravo.
April 28, 2014
Rated 3 out of 5 by Trey54 Atlantic City Experience
Staff were friendly, but need considerable training. Club status - Gold: Charged $120 for 3 late (4pm) checkouts-later corrected; Check-in I was not informed of the 4-7pm or 6:30-9:30 am drinks and food that went with an upgrade, at least not until the end of the 2nd full day when my wife arrived; was told by staff internet was a charge although upgrade covered that; safe did not work; and sink was clogged. Also, concierge didn't seem knowledgeable of public transportation system for city.
With that said, room was comfortable, clean, A/C good, beds comfortable, and late checkout was nice. Walking distance to casinos.
July 2, 2014
Rated 4 out of 5 by Simi531 Convenience and service great
We stayed here for a Cheerleading competition. The staff was wonderful and helpful. Rooms and halls could have been a little cleaner but I know they were dealing with a very large group of kids! Wish they would also open the coffee area earlier than 7 am and have another restaurant option within the building. There was access though the hotel to the tavern across the street. A little confusing to get to from inside the hotel so we just walked across the street. Breakfast was good. Little pricey but what was expected! Beds were VERY comfortable and room was a good size. Not too cramped which was nice. Overall a very nice stay and will book again for next year!
February 4, 2013
Rated 1 out of 5 by MemorialD Room Was Never Cleaned
I am very upset about the lack of cleanliness and attention my room has gotten on my stay. I am applaud that my room was not cleaned what so ever. I returned to my room on two occasion to only find my room was not tidied. I have two small children and this is totally unacceptable. I informed guest services and they sent someone with garbage bags to give to me. Do you expect my wife to take out the trash. I'm paying $250 a day to stay at a hotel that provides minimum standards. I am a SPG member and this has never happened to me on all my stays. I am going to call SPG to inform them of this and I will call my credit card company to stop payment for today's room rate. I will expect a call from you or your staff or I will also write a review on a # of website complaining about your hotel.
May 28, 2014
Rated 5 out of 5 by AshleyW5 Wonderful stay
Whenever I stay in AC, I usually stay at a Casino/Hotel. But when I was trying to find a room for my mom and I to stay, I had trouble finding a room that was reasonably priced. The Sheraton was the best option for the price. The hotel itself is gorgeous. The staff was super friendly and I appreciated little touches, like free water in our room and in our car as we left. When I called the front desk, they addressed me by my name. The only thing I would change is that the entire hotel was not WiFi friendly. I had trouble accessing the internet from my phone. Other than that, I would highly recommend the AC Sheraton.
January 28, 2013
Rated 5 out of 5 by AnnMB Great Location & Courteous Staff
We stayed at the Sheraton for the first time in AC. We are in the city 4-6 times per year for various conferences. Normally we stay at at casino hotel but chose the Sheraton for convienience this time. My son and husband arrived early in the morning for classes with me following in the evening and the reservations were in my name. The guys decided to try to check in at 8:30 AM. No luck right? Wrong, they called me and confirmed that it was OK with me and gave them keys! Diane assisted us again with 4PM check out for all of our rooms. Very nice and accomodating staff in an easy location with nice accomodations.
December 4, 2012
Rated 5 out of 5 by cheetahmama2 Last Minute Stay
There were so many bad reviews about the casino hotels and I needed to get a great deal...WELL THIS SHERATON FILLED THE BILL! I absolutely loved the roominess & cleanliness of my room and the whole hotel...NOT TO MENTION THE PRICE WAS RIGHT and it was directly across the street from the train station!
July 28, 2014
Rated 5 out of 5 by Tanti Wonderful view
From the 16th floor, there is a wonderful view of the city, outlets, other hotels and the ocean. Also very nice at night to look out and see all the lights. We enjoyed the complimentary breakfast and snacks. I do think the parking fee is a bit steep at $15/day.
September 25, 2014
Rated 2 out of 5 by Tom1371 Was not happy
Was not satisfied with the recent stay. Woke up Saturday morning to find there was no hot water in the room. Called to report this and was told it would be repaired in 15 minutes. Took almost 2 hours. Went to my meeting without a shower. Should have been offered a different room???
On Sunday, after housekeeping was completed, all the trash and laundry was left in the hallway until evening and I had to report it to the front desk to get it removed.
Broken beer bottle was left on the sidewalk for almost 24 hours on the side of the hotel.
Haven't stayed with your chain for sometime and was not impressed with the service...............you may contact me to discuss these issues..............
February 26, 2014
Rated 4 out of 5 by RACB very nice
This hotel is very nice. All of the public areas are clean and well taken care of. The rooms are very nice with a good flat screen tv and comfortable beds. The shower is very good too. The location is very close to the highway that takes you to the airport. You can walk to Starbucks and several restaurants in an outdoor outlet mall right down the street. The only negative was the restaurant. We had breakfast there one day because we did not have the time to go somewhere else. The prices were ridiculous so it made sense to get the buffet. Very disappointed. The food was not kept hot and the eggs and french toast were tasteless. Unless you are rushed, do not eat the breakfast buffet. They do not put a lot of effort into it.
July 29, 2014
Rated 5 out of 5 by Kathmch Great Staff
Overall a very pleasant stay. Staff professional and friendly
August 6, 2014
Rated 2 out of 5 by Unimpressed19 An overall unsatisfactory experience
I stayed at the Sheraton Atlantic City Convention Center Hotel and overall, I was not impressed.
When we first arrived in our room, two of the lights in the room did not work and there was a lipstick stain on the sheets. They did fix the lights the next day without us bringing it to their attention.
You could hear noises from the other room coming through the vents making it difficult to sleep since we had rather roudy neighbors.
Finally, the pool and spa was a huge disappointment. The pool was tiny and the water was clouded. There were about 15 people in the jacuzzi outside and they were packed like sardines.
The location is good, but for the quality, I would not recommend this hotel.
September 5, 2012
Rated 3 out of 5 by Rob2004 Sheraton Atlantic City Outdated
Bedding is old and needs replacement. TVs have very bad reception. Outlets are loose and do not securely hold plugs. Air Conditioning thermostat does not work. While the front desk personnel are nice, the personnel that takes calls in advance of the stay are rude. One of the poorest Sheraton's from a customer service perspective.Most expensive parking in Atlantic City. I only stay there because I am Platinum for Life. I never recommend this property. Outdated Miss America decor. The bar is rarely open; they want you to go to the Tun Tavern next door which is very over priced.
June 29, 2014
Rated 5 out of 5 by Steve16 FIRST CLASS HOTEL
Our stay was a 3 day getaway which we always return to this Sheraton. Speedy check-in, very courteous desk agents. The room was found spotless as expected. THE BED... o what a fantastic mattress. Housekeeping staff always greeted us with a smile as we passed in the hall. The Starbucks coffee in the room is a nice touch but we would have enjoyed it more if it was DD. The complimentary computers on the 2nd floor came in handy but operated SLOW. We didn't use any F&B as we were out enjoying the town most of the day. I would definitely recommend this hotel as it always exceeds my expectations!!
August 27, 2012
Rated 1 out of 5 by DisappointedGuestNJ Not what I expected . . .
Booked about 24 room nights over 2 weeks and had problems each trip. Room was not cleaned trip one, ice machine was out of ice 2X, snacks machine was empty. Trip 2 called and/or visited front desk 3X about an inoperative speaker on desk phone. Laundry bag was not replaced. Safe broke and Security had a broken devise and could not fix it. Locksmith was late, wrong number called. ++++
September 6, 2013
Rated 2 out of 5 by anotherGuest Good Hotel requiring some improvements
The lobby of the Hotel is nice and smells fresh. The check-in process was quick and smooth. The receptionist was very nice and helpful. However, once you go up to the rooms, the carpet in the hallways were a bit old and the air was not very clean. The room size was great and average amenities.
The service was terrible. I had requested a fridge be sent to my room upon check-in, which they told me would be sent to the room immediately. I had to call back 2 more times over the course of 4 hours before actually getting the fridge. And the cleaning crew was un-friendly and did not smile.
The hotel is 4 blocks from the beach and right by the Convention Center as well as right by the Tangers Outlets, which for me was a great a location. (There is no Casino in the Hotel.)
August 15, 2014
Rated 3 out of 5 by Deb1979 For Managers Record
I beleive the hotel was under staffed for July 4th. After 4 trips to the front desk and 2 hours later, the room was finally right. First room wasn't cleaned, beds unmade etc, next room smelled, they apologized gave us another room, the key didn't work. The distasteful part was I had to ask how will you handle this inconvenience. They looked at me as if there was no problem. I had to suggest what could be done, which was pennyless. I checked in gave all information at 1:30 was told to come back at 3:00 to pick up the keys. They had no record of any imformation so I gave it all again and the front dest to room trips began from 3 to 5:00 including waiting time for staff to check the foul order room.
July 7, 2013
Rated 5 out of 5 by PatS Nice place for a getaway
We've stayed at the Sheraton before so we know what to expect...a beautiful hotel with nice comfy beds and great air conditioning throughout. Hotel staff is great, checking in was fast and efficient. There was a weeklong dance competition going on while we were here and I thought there might be a problem with noise but it was fine and the little girls were adorable. Don't like that it costs so much to park here, both valet and self park are expensive. The breakfast buffet was too expensive, also. We went elsewhere to eat. I gave five stars on everything except room cleanliness only because I found some hairs on the bathroom floor when we arrived. Otherwise all was well as usual at this fine hotel.
July 16, 2013
Rated 3 out of 5 by daughters2 room cleanliness
I have stayed at this hotel many many times. This is the first time i was disappointed. I returned to my room to at 4pm to find it had not been made up. The first response was to tell me that they clean until 5. I find that interesting since check in is at 3. I explained to the manager this was unacceptable and that I would out for a drink and return in an hour, at which time the room needed to be done. I then asked for some compensation. On my return there was a note notifying me of a $40 credit. They could have done more with my 2 night stay.
November 8, 2011
Rated 3 out of 5 by Garshuo Front desk staff neither professional nor friendly
My stay was an overall good experience, except for the neither professional nor friendly front desk staff. When I checked in and asked for access to club lounge, I was told the charge is $50 per person. I was surprised since I got free access or mild charge at other Sheraton hotels. Instead of explaining the different standard, the staff simply shrugged and said "Oh well welcome to Atlantic city." The next morning I ask the front desk which bus to take to go to casinos, The response is simply: "Go across the street and look up to the signs." Is it that hard to tell us the bus number? At all the other spg hotels I have been to, the staff always patiently introduce the local transportation. This is absolutely the worst I have ever experienced.
July 24, 2014
Rated 5 out of 5 by SuperSport SuperSport
Very nice, staff excellent, overstuffed chairs in room could use a good cleaning or replaced otherwise very nice
September 19, 2014
Rated 1 out of 5 by Paulie33 poorly maintained hotel
I found the room to be dirty (soda stain on the night table) and the pillows looked like they were used. The club lounge was dirty (wrappers all over) and they ran out of coffee. There was no Sheraton staff in the lounge to report this to. I would not recommend this hotel to anyone.
January 3, 2013
Rated 4 out of 5 by Lamplighter Oasis during a storm
The stay was actually great, although free wifi/internet would be a plus (these days). The request for a review is where my name gets misspelled, and where I feel less warmly looked after than I did while there. The little touches - a better type of coffee, a very nice series of soaps, and a nice desk and chairs - made the stay more cozy. I wish I knew the differences among the overwhelming number of pillows so I could have chosen with knowledge as opposed to the feel of the covers. It was lovely to be in the room and watch the storm develop outside, feeling quite buffered.
March 7, 2013
Rated 1 out of 5 by CCAI They charge $15 for self parking
I had my bill emailed to me and was shocked when I was charged $15 to self park. The other area casinos charge $5. Before you book here do your research better valve elsewhere
May 29, 2014
Rated 4 out of 5 by rhythmone Great for the price
I booked two nights at $89 a night. Everything was great except the $15 parking fee per day and the $10 internet fee per day. C'mon guys WIFI doesn't cost that much to install and maintain nor does installing CAT6 in the room for a data port. Short of that my only complaint is there was no exhaust fan in the bathroom. For the price and such the room was very clean and smelled great. The bed and linens were nice and the staff was pleasant.
Would definitely come back at that price.
August 16, 2014
Rated 3 out of 5 by travaler61 the travaler61
easy to spot & in a well visabal area
so as to find othere areas of intrast with littel or no haseal.
visabal from mager high way coming both in & out
visabal if travaling from any area of othere intrast on going & reterning no mater what
the wethere or time of day
on a scal of 1 to 10 regarding parking on or near the hotel & geting to & from id give it a 7
over all if given the next viset & ease of getting to the hotel from the high way & over all $ i would 100% dfinatly choose this locasion for my next viset.
August 3, 2014
Rated 5 out of 5 by Losanno Excellent Location; Great Hotel
The Sheraton is very close to all of te shopping, casinos, and boardwalk. The hotel has a nice club lounge and as an SPG Platinum we were upgraded to a modern and huge suite (might have been Presidential). The staff was friendly. A great hotel overall.
May 20, 2012
Rated 3 out of 5 by SPGOwner9 Great --- But
We have stayed here a few times and everything has been great but this time was a bit different. I had a $100 gift card through a web booking site and when I used it I did not realize I forfeit my SPG status. I am not sure if that is why we were placed in a group of rooms where people had no respect for others or if it happened to be the clientele that weekend. But our one night stay consisted of only a few hours sleep.
So this review really is not me having an issue with the hotel, but the loss our Gold (Owners) Status. So if this is important to you be aware.
October 3, 2012
Rated 4 out of 5 by jdif465 Hard lumpy pillows
Pillows were uncomfortable making sleep difficult
September 14, 2014
Rated 4 out of 5 by Mike1S Stay in Atlantic City
We had a wonderful stay at the Sheraton Atlantic City. The hotel and staff were very accommodating. The only critique I could give is that the staff should be more knowledgeable of the local ongoings - that is, being able to give basic information regarding local transportation (eg. Jitney line) and were local places of worship would be located. In both instances, the hotel staff at the front desk did not know the specific information when they should have. Otherwise, the stay was great.
August 4, 2014