Rated 3 out of 5 by iri68 Great location
Great location for downtown Toronto. Pleasant staff. Room, especially bathroom could use an upgrade, it was a bit tired. Only three towels even though the room was booked for four people. Ridiculous and outdated price for internet in the room although free access in the lobby.
July 21, 2014
Rated 3 out of 5 by dragon275 good choice for central toronto
Conveniently located in the city center and for airport transfer. Got upgraded to Spa Suite. Room size was ok but nothing to write home. Rooms are dated. Breakfast at the Club lounge is very poor and typical North America standard.
Will return in August coz no better choices for the value of money.
March 12, 2014
Rated 5 out of 5 by millionm In town for a concert
Have stayed here 3 times before this past year. I have always been welcome back warmly and find the hotel to be convenient and service always top-notch. We left some presents in the car when we realized what had happened they went back down and retrieved them for us. They always go out of there way.
December 4, 2012
Rated 3 out of 5 by dlr51 SPG Recognition - not so special
We arrived at 4:00 PM Saturday. There was a long line checking in but only two parties ahead of us at the gold and platinum reception. After 15 minutes of waiting while the first customer was still being served, we learned from the other customer, who had two young children in tow, that they had already waited half an hour. I went over in the regular line which was being serviced by 7 agents. I was probably 10th in line and made it to the from within 5 minutes. I gave my position to the family with the two young children who, by then, had been next in line for 40 minutes. I went back to the gold and platinum line where my wife had held our place. We were checked in quickly but when I was offered a drink voucher as my "reward," the agent had to leave his post to retrieve it. 5 minutes later he returned without the voucher because they were "locked in the safe." Why bother with the offer if the product isn't even available. The bottom line is that the SPG Gold and Platinum desk was awful.
February 18, 2013
Rated 5 out of 5 by sailormac Hotel was average
The one thing that did disappoint me was the fact we were put in the oldest part of the hotel. I feel that even family should be treated like a regular customer. It seems to me that if you are with Starwood hot shot or family you get treated differently and that should not happen.
December 10, 2012
Rated 1 out of 5 by Bunker Bad heating system
I have stayed at this property more than 100 times. This is the first bad experience. A heat vent which was blowing hot air all night, raised the room temp to 28.5c. This was despite the fact that the air conditioner was working all night. Impossible to get any sleep in this room.
May 31, 2013
Rated 4 out of 5 by adam06 Over all the Hotel was nice.
Over all I like Sheraton hotels, but this time even though I contacted SPG desk and confirm to me the Lounge club would be open, when I arrived there they told me was closed, and staff was rood. If I knew this I would stayed some where else. but was too late in the day.
December 31, 2013
Rated 1 out of 5 by cat87 for the price, this hotel did not meet my expectations
I don't know what I was expecting, but for the $$$$ I did expect more out of my room. We had a king size bed which was comfortable, but the room was very warm. We had turned the heat down when we got into the room to the lowest it would go this did not make a difference. The bathroom is small...no counter space at all and you have to try and dry your hair over the toilet because this is where the outlet is.
Also was not informed of the construction on the street that started at 7 a.m. outside our window. Rooms are not very sound proof...heard people coming onto our floor talking till 1:30 in the morning and water running... I'm assuming from other rooms.
Our son and daughter-in-law had the room beside us and they also had the same complaints.
Would have mentioned it upon check out, but was too tired and the man working at the front desk did not bother to ask how our stay was.
We travel for a month at a time every year and have stayed in many hotels and for what you get this Sheraton hotel is WAY over priced.
December 5, 2013
Rated 3 out of 5 by Natwan2 Needs more
The room is fine, but the bath was shabby, toilet seat peeling. Also, charging for internet now? For the $$ of your rooms it should be included, other COMPARABLE hotels have many perks included. It's bad enough parking is so expensive or off-site. Checking out was IMPOSSIBLE.
August 17, 2012
Rated 2 out of 5 by M19M70 Bad Odor
This hotel has a great location and potential. However, unfortunately there was a very bad Odor in the room and hall way. I had to change my room, but the second room had the same issue as well. The quality was much less than my expectation.
July 5, 2014
Rated 1 out of 5 by Liz18 A lot of money for poor acomadations
Poor conditions of the room. Stained carpet, vents covered in green tape, tv not working properly, spiders in bed linen . Staff very slow in responding. Conference rooms very hot. Would not recommend this hotel.
August 10, 2014
Rated 5 out of 5 by KevinOFun Toronto Jazzfest
This was my first time attending the Jazz Festival and I've stayed at the Sheraton many times before. This Hotel is by far my favorite place to stay in Toronto and it's close location to the event made it even better! Thank you for another 5 star experience.
July 2, 2013
Rated 4 out of 5 by Paulc2 sheraton review
The Hotel is ideally located especially since it is on the path system. Staff are extremely helpful and friendly-it is like being at home. Some of the facilities are under construction and when completed will definately improve the quality of the Hotel.
April 8, 2012
Rated 4 out of 5 by SL123 Christmas holiday
Having spent Christmas in Ottawa we transferred to the Sheraton for our final 3 nights before flying home. We have visited this hotel in the past and like it for its quality and location.
Check in was relatively quiet when we arrived due to our flight being delayed and we were dealt with quickly from a friendly member of staff. I asked for an upgrade to a Spa room as we were travelling with our teenage son. Not a problem and for $100 a night well worth it. Separate bedroom with jacuzzi bath and flat screen tv in both rooms. Bathroom is a little on the small side, very small sink next to the toilet with little space for toiletries.
Beds and pillows are very comfortable and overall the rooms were very clean but in need of upgrading, looking a little tired.
Gym and pool were good and novel to be able to swim outside while snow is falling.
Upgrade to a Spa or Club room, we received complimentary wifi and buffet breakfast for the duration of our stay.
Washer and dryer on the pool level, very handy when on holiday for more than a few days.
January 5, 2013
Rated 5 out of 5 by PlatinumBlonde Beautiful hotel!
I absolutely loved staying at the Sheraton Centre Toronto Hotel. I was given a room upgrade at check in which was spactacular. The lobby is gorgeous, the resturaunt and bar is excellent. Staff was so friendly as well.
Great for business travelers!
April 11, 2012
Rated 1 out of 5 by AngryInToronto Don't ever stay here!
The Sheraton hotel is so overpriced for what you get. I recently stayed there for a convention. The food was less than mediocre. Breakfast included sausage and cold powdered eggs. That's it. No fruit, no pastries, nothing else. Lunch was pizza and the dough was 75% raw. Just gross.
The rooms were okay, not nearly enough outlets and unless you were staying alone, your hairdryer/flat iron, etc. was plugged in beside the toilet. Not the greatest place to do your hair.
The prices at the bar? Ridiculous! $12 for a highball and $10.50 for a beer! God help you if you just wanted a pop - for $6.50! I know it's Toronto, but come on, that's just insane!
Now for the icing on the cake. Upon checking out, I paid for my 3 nights in full. Only to get home and see that charge on my credit card (which was correct) PLUS 9 EXTRA CHARGES OF $190.97! That's $1,718.73 EXTRA! Of course trying to reach somebody in billing took at least 3 different phone calls, long distance on my dime I might add.
I would never recommend the Sheraton Toronto. Poor customer service, terrible food, and overpriced beverages. Extremely disappointing.
August 20, 2014
Rated 2 out of 5 by KDP1 Very disappointed with our stay
Long line ups for check in, long wait time for switch board reception, no record of our request for early check in, internet not working. I know that you can't control the noise but our floor was very noisy which required security to resolve.
July 25, 2012
Rated 1 out of 5 by Josh24 Sheraton Toronto - Aweful
Aweful Stay. Had to change rooms 3 times. Air conditioning did not work. Found hair in the in-room coffee maker. Bed spread was covered with dirt, dust and dead bugs. I ended up checking out at 11pm and stayed at a non starwood brand hotel
July 22, 2013
Rated 5 out of 5 by Olga50 Helpful Staff
I stayed at the Sheraton this weekend while attending a conference held at the hotel. Very busy place! Front line staff were exceptional and helpful at all times. Mr. Dunn, please pass on kudos to all your staff on their customer service.
June 24, 2013
Rated 4 out of 5 by NFLD4 Family of 4 from Newfoundland
Excellent stay. Good price for the boat show. The costs at the restaurant was a little high but average I guess for hotel restaurants. Bed was a little soft for hubby!! Overall enjoyed our stay and the staff couldn't be more helpful.
January 21, 2012
Rated 5 out of 5 by Kismis A Great Stay!!!
We were in Toronto for my friends Stagette and stayed at The Sheraton on Queen St W., the staff was so friendly and helpful. Hotel Location is great everywhere we wanted to go was walking distance. We will definitely be coming back.
June 10, 2013
Rated 5 out of 5 by Charlesstancer Excellent Family Stay
Excellent staff made this 4 day stay even better. great location with tons to walk to all around. Have not been here for a stay in over a decade and will return way sooner. Great facility and excellent Sheraton Lounge!
April 21, 2014
Rated 5 out of 5 by segsan Met all my needs
Perfect location for me to tool around Toronto. Friendly service from the lobby to the Club Lounge, which had fine offerings for breakfast and evening appetizers. Great workout facilities. Can't complain, and I would !
September 26, 2013
Rated 2 out of 5 by NeverReturning Never staying here again
This hotel is a dump that seriously needs to be renovated. Room service food was gross and I could hear all of my neighbors.
August 26, 2014
Rated 5 out of 5 by EddyF26 comfortable and clean
wife and I spent the weekend for our 20th anniversary and guest services upgraded our room and gifted us a bottle of red wine which was very generous and appreciated. SUPER SERVICE, COMFORT AND CLEANLINESS!!!
March 24, 2014
Rated 1 out of 5 by Unhappy4me2 Stained linens
Had the staff change Linen on the beds 3 times and they kept replacing with linens that were stained.....just gave up!...not worth the money.
August 13, 2014
Rated 5 out of 5 by Armanda Home away from home
I love staying at this hotel. My favorite place is the Club Lounge where the staff is super friendly, very accommodating, and they always make you feel welcome. Truly a place to be when in Toronto.
April 17, 2014
Rated 3 out of 5 by CL2012 Hotel needs update
I feel compelled to write a review simply because when I dropped off my room key in the boxes there were only 2 options: "extremely satisfied" or "unhappy".
While not impressed with the hotel, I feel manipulated by this tactic of expressing my opinion of my stay.
In general I feel the hotel needs alot of update and reconfiguration. I used the pool for a short time in the evening and found the proximity of the change rooms and finding the pool very cumbersome from the Richmond Tower. And I selected the hotel because of its pool. The water was not heated sufficiently for a partial outdoor pool neither.
The room I had was small, the bed was neatly made. I have never stayed in a hotel where the only option is a single double bed in the room, even in New York W hotel, where the rooms were tiny, they give you a queen.
There also isn't information about the hotel facilities in the room to let you know what's available, so I had to call the front desk a number of times.
Overall it was not a rewarding experience, the halls were old and dated looking, and I couldn't wait to get out of there.
May 22, 2012
Rated 5 out of 5 by Baer14 Staff go out of their way
The staff at this hotel go out of their way to do the extra little things to make the stay memorable! :)
August 22, 2014
Rated 5 out of 5 by Celia56 my room was great becausse
it was a corner room and had a view of the CN Tower. The floor I was on was quiet and made for an uninterrupted sleep.
August 15, 2014