Rated 3.9 out of 5 by 226
reviewers.
Rated 3 out of 5 the hotel needs some attention
I had not stayed here before. I do not think this is a category 5 hotel. housekeeping is slack at this premisses. the staff in the lobby is very attentive and good.
May 19, 2013
Rated 2 out of 5 by Bowtie88 The hotel needs substantial improvement
My wife and I tried three times to request someone to fix room temperature but was ignored. Had to escalate the matter to manager to resolve issue.
May 18, 2013
Rated 4 out of 5 by CChan247 Great Location
I travel often to New York to attend hearings at the courthouses. This is my favorite place to stay because it is walking distance to most of the courthouses, and it is close to all the shopping in Soho, Chinatown, and Little Italy. Also, very close to several subway stations. This is a very conveniently located hotel.
This is by no means as fancy as the W or the Westin, but it has everything one would need. I recommend staying on the Club Floor if rates are decent because it includes Free Breakfast, Free Hor d'oeuvres, Free water, and Free Internet Access. Also, there is a roof top area with a great view of the city where guests with club access can sit and relax throughout the day/evening.
May 11, 2013
Rated 3 out of 5 by carcon Nice staff
When I got to the hotel with my son I learned that the sheraton site I booked on was for one year later. I was very disappointed as i did not catch that the screen booked me one year out. I feel they should start you in the year 2013 I know I did not request 2014.
I was told the hotel was sold out so to get a room we needed to pay much more money.
The hotel was not worth the new charge
May 13, 2013
Rated 1 out of 5 by Reiko52 Front desk needs training
I stayed here back in October 2012 and had a great stay so decided to stay her for Mother's Day weekend. It was a bad mistake. My husband and I arrived from California at 7am and my husband was ill. I know that check in is at 4 pm but The front desk associate didn't attempt to accommodate us. She took our phone number and never called us when our room was ready. We came back to the hotel after 3 pm and she gave us a room with a king size bed and I had requested 2 doubles. We then had to go bak to the desk to get another room. She never acknowledged me as a starwood member and I had to call down to ask for the wifi, which never worked (i would like points credited instead, since I was unable to use it. My reservation was a combination of points for 2 nights and cash for the 3rd night and had ask the front desk associate to combine the reservation so I would not have to come back to the desk and she said she would but obviously did not....on Sunday evening while my husband and I were resting housekeeping kept knocking on the door asking when we were checking out. We was locked out of the room and had to re register before going to dinner. I have never experienced such poor service at any Starwood hotel and will not stay at this hotel again, even though it is conveniently located
May 14, 2013
Rated 5 out of 5 by DCGal Good hotel in great location
Easy walk to the shopping and dining of Soho and Tribeca. Big enough room for 3 friends to easily stay together.
May 12, 2013
Rated 5 out of 5 by Magpie346 Excellent Stay!
We reserved 2 rooms for our family, 1 double for our 3 kids and 1 king for me and my husband. We were hoping for adjoining rooms but none were available but we were put on the same floor. We had 2 club level rooms. Club lounge is very nice. Full breakfast and snacks/drinks in the afternoon--kids loved it. There's also an outdoor lounge which has a beautiful view of New York. Location is excellent if you want to visit Chinatown and Broadway for shopping. Also, very convenient as the subway station is only steps away. This is our 2nd stay at this hotel. We chose this Sheraton because it's easier to drive in and out of the city and it's not as chaotic as a hotel in Time Square. If you want to eat well and on a budget, go to Chinatown. A typical bill for our family of 5 is only about $50 to $60! I highly recommend this Sheraton.
April 12, 2013
Rated 1 out of 5 by sdfasdfasdfa Awful Experience
Every single day there were numerous items that really irked me about this stay. I'd have to say the staff is completely oblivious here. The Hotel is nice but the staff in general is clueless. I'm never staying here again.
May 6, 2013