Rated 5 out of 5 Right in the heart of downtown
This hotel was within a short walking distance from major shopping areas, multiple upscale and medium scale restaurants, as well as the local venues for both concerts (the reason for our most recent stay) and various hometown sports teams. The hotel had a very modern, lovely decor, with an understated elegance. We were located on the Club Level, and enjoyed the manager's evening complimentary cocktail hour, as well as a refreshing continental breakfast. The parking was convenient-although we normally use the valet service, we were unable to park at the hotel entrance due to two large coach buses blocking the area. We were given a complimentary parking permit, as my husband and I had driven in from different areas of the state, and required two parking spaces during our stay. The staff were very courteous & accomodating. We will definitely stay at the Sheraton again!
August 13, 2012
Rated 4 out of 5 by Df425 Good place to stay
Our stay at the Indy Sheraton was good. The staff and hotel location was very good. We stayed on the club floor which served breakfast and had a seating area to relax and meet friends. My only criticism is that the hotel is old, which means small rooms and small bathrooms. The rooms are nice and clean but small. I would certainly recommend this hotel to friends.
August 26, 2013
Rated 4 out of 5 by Rob1970 Great Stay!
The staff was tremendous. I want especially point out the front desk staff. The check-in and check-out process was seamless. The best feature, though, is your text feature. It is EXTREMELY responsive and timely. I loved it! Keep it up. The bell and valet staff was great but I think you need to have a stand to more easily identify them. Instead of going through the front desk. The in-room dining staff was tremendous. The gentleman who took my order and the lady who delivered were great on the evening of September 18. The lady who answered the guest services call that evening was great too. There was an item not on the menu and she called the restaurant to see if could be prepared and let me know it could. The bathroom in my guestroom could have been updated and repairs made to it could have been finished better. The breakfast buffet could be expanded a bit. Nothing should detract from the service, though. As a person who works in the hotel industry, I was impressed by your attentiveness!
September 20, 2013
Rated 5 out of 5 by Eric37 a wonderful stay
we've stayed at many sheratons and westins... and this was probably our best experience. thank you for great service, cleanliness, and maintaining a wonderful club lounge. our stay was very enjoyable.
October 7, 2013
Rated 4 out of 5 by allecat33 Everything was great, except....
I called last minute and got a great room that met our needs - sleeping space for 5, hors d'oeuvres, beautiful pool, continental breakfast, but we saw a GIGANTIC roach in our room. Luckily, one of the girls I was staying with lives in Central America and is used to squishing all sorts of nasty bugs, because the rest of us couldn't handle it. I would recommend that staff do some extermination before I'd come back.
August 15, 2012
Rated 1 out of 5 by Preston This hotel has gone down hill
Have stayed at this locations before a year ago. I have never seen a hotel change so much in such little time. Very understaffed. The condition of the hall ways were worn and large plywood panels covering multible sections of the walls with floor edging torn away from the wall . The noise or lack of noise proofing made the rooms very un-private . If not for my family being with me I would have left.the hotel .
November 25, 2012
Rated 1 out of 5 by UnsatisfiedInIndy unacceptable
had many problems from the very start. overpriced wifi service in room, staff had to be contacted 3 of 5 days to clean room appropriately or to bring towels. bathtub was dangerous, did not have antislip mat, had to go buy our own, no in room info about local attractions or restaurants, unknowledgeable staff. definitely will not stay here again - plenty of other choices in area.
July 27, 2013
Rated 2 out of 5 by nikki74 first time in the city
this hotel was below my expectations. I stayed at othe sheratons before so i was assuming they would have the same quality of service. the lobby had a funny smell too it . the bathroom was small and the toilet was in an akward place. the major issue was that the hotel caused a mix up in my bank that resulted in a negative balanace to my account. the wi-fi was only offered in the lobby. not woth the price
July 29, 2012
Rated 4 out of 5 by thunderhead Great Location and staff
Got a great deal on the room. I will stay there again.
October 16, 2013
Rated 2 out of 5 by klh2013 Not up to Sheraton Standards
I recently stayed at the Sheraton Indianapolis City Centre Hotel on a Friday night in advance of the Indy Monumental Marathon. The facility is clearly dated, and while the lobby & bedrooms are standard Sheraton style, the bathrooms were old & gross and the parking garage was undergoing construction which made it messy and difficult to get to the lobby (and there were no "pardon our appearance" signs nor a discount on the parking cost -- more like "please walk through our dust & wet cement with your bags and pay $25 for this lovely parking experience!” We actually had to clean wet cement off of our shoes & bag wheels once we got to the room.)
However, the absolute worst part of the experience was the very loud elevators which we could hear through the walls of our room. Each time the elevator moved & stopped you could hear the mechanics of the elevator. Despite booking in this hotel months ago, when I called down to change rooms I was told there were only “elevator” rooms available and that they would turn off at 11 pm. They ran until midnight & were back on at 6 am. It’s very distracting when they’re on and quite frankly is unacceptable (not to mention a massive issue when you’re trying to go to bed early before a marathon!). I have traveled the world extensively and have never been able to hear the elevator movement (occasionally a ding or two when the doors open). They should not put people in these rooms!
To top it all off, despite this being a busy weekend with marathoners & conference people, there was only 1 person working the front desk at any given time. Even during check-out , there was only one person there and the line was long. After standing in line for 10 minutes, I just put my keys on the desk and figured it would sort itself out.
I chose this hotel because I’m typically pleased by Sheraton properties around the world for great rooms & great service. This Sheraton is completely dated and needs a total overhaul. It’s a terrible experience & with 4-5 other nationally renowned hotel properties within walking distance and with better proximity to restaurants & activities, I’ll be heading there next time.
November 4, 2013
Rated 2 out of 5 by Icral222 This hotel was disappointing.
We made reservations several months in advance and guaranteed with a credit card. When we arrived at 4pm, they had no rooms. They said housekeeping was slow, they gave us a horrible room that only had a sofa with a pullout bed. There was no closet to hang our clothes and it was nasty. The air conditioning didn't work and it was 88 degrees. I would not recommend this hotel. It needs a serious overhaul.
August 29, 2012
Rated 2 out of 5 by adblack our stay
My husband and I stayed one night in your hotel room for our "date night". The employees were awesome. The room however was NOT. We found a prescription pill, jellybean, and hair tie lying on the floor. I'm thankful we didn't have a child with us.
September 24, 2013
Rated 4 out of 5 Business Travel
The Front Desk Staff upon my arrival was absolutely wonderfully accomodating. I thought he was just friendly at first. Throughout my stay, he was cordial, remembered things I had told him and offered restaurants and other attractions. Very nice.
The lady who maintianed the Club on the 10th floor was also outstanding. Very friendly, very polite and kept the Club Room clean and presentable.
June 12, 2013
Rated 4 out of 5 by tejdesai61 Great Location
Overall very good experience except one of the five rooms I booked for my family had Air condition noise that was not taken care off by the hotel staff. The night manager told me that he will charge for the room for the night and also will credit 1000 poits to my SPG account. Yet not only I was chared for the room but also no credit for 1000 points.
August 15, 2013
Rated 4 out of 5 by Shane4 This hotel has a great value
Overall, the quality of the room was great for the price we paid. I wish there was a fridge and that the wireless was free, but the room was clean, there was plenty of counter space and extra seating. The staff was extra friendly! I also would have liked more room to move around...the closet was right by the bathroom and it made it a tight squeeze with two people getting ready at the same time.
April 21, 2013
Rated 4 out of 5 by Karin001 Breakfast Buffet - Not Good
The breakfast buffet was not good at all. Sorry to be frank but the waffles were cold and stiff, the eggs were awful (i think they had cheese in them) because it left that nasty thick coating on your teeth. The oatmeal was ok but no option for cereal. Waffles never do well after 5 minutes of c ooking so i'd leave this on request. and skip the eggs with cheese. the servers were great..
April 18, 2013
Rated 3 out of 5 by Kyria272 Hotel Recommendation
My room had screws coming out of the lock on the door, out of the plate on the shower, and was surprised by the lack of conversation by the hotel staff. My co-worker & I felt like we were looked down upon and the hallways, well, I'm hoping it's being renovated. The location was great, as was the view, however, I will not stay at this hotel, especially having to pay $25.00 for parking.
April 26, 2012
Rated 4 out of 5 by oggette222 Fabulous service/fantastic accomodation
Please find my review on tripadvisor, too.
The staff were most accommodating, from granting our request for adjoining rooms to dealing with the too hot temps in one room to the photocopies we needed.
The guests in our party were thrilled with the view of the Circle and the monuments and the proximity to the Statehouse was a great benefit.
If it fits our budget, we shall return!
March 21, 2013
Rated 5 out of 5 by LarryS27 They Were Outstanding
I have been a Starwood member for over 10 years, and I've never felt so special during a visit. The staff was outstanding; made me feel extremely welcome, and appeared genuinely happy to provide service. It was impressive. I know it was the week before the superbowl that I visited, so they may have been tuning up for the big weekend. Whatever the reason, they performed quite well.
January 31, 2012
Rated 4 out of 5 by travelbypj Great Location
Great location. Parking garage very convenient, but a little pricey.
Rooms very clean ... upgraded to suite which was very nice and roomy. Bathroom is a little tight, but love having sink outside of bathroom, as well in bathroom. Lighting over sinks were excellent.
Only small complaint, would be the rooms are not very sound proof. If a light sleeper, you do hear noise outside.
November 26, 2012
Rated 1 out of 5 by Annoyed123 This hotel is dirty!
My son and I stayed at this hotel the night before appointments at Riley Hospital. It was FREEZING in our room and room was disgusting! Toilet seat actually had BM on it! Called housekeeping to come clean it and she only cleaned inside of bowl and didn't know English for me to explain! There was stains of either BM or puke on bedding! DISGUSTING! Finally got heat to turn on and it was so loud we couldn't sleep! TV turned off numerous times by itself and desk clerk told me it was electrical problem from guest above! The dining room was not open when they told me it would be so my 3 yr old could not go in bar to eat! WIFI would NOT work and I sat on hold for 15 min with "internet help" and finally hung up when they didn't answer the phone........Will NEVER stay again. Very disappointing and annoying especially when you have a sick child that you are taking to Riley's after traveling 4 hours to get down there!
November 14, 2012
Rated 3 out of 5 by candygirl1283 very disappointed
Upon check in my room was given to someone else...they gave me another room which had a broken air condition unit. Didn't move until next evening then had broken drawers in that room. Finally got things going good then the sink and tub won't drain! I had to pay full price for an extra night when the service and appearance of my stay here was horrible!
July 15, 2013
Rated 5 out of 5 by BP24 Great experience
Check-in was smooth, room was clean and spacious. We had a wedding on the 21st floor, and it was one of the most fun weddings I've attended due in large part to the service provided and the great space there. Abby at the front desk was awesome! She helped us out with several questions and a few issues we ran into - you've got a great employee there!
July 15, 2013
Rated 5 out of 5 by DmCe49 incredible location/view!
The staff are so friendly and efficient. The room and bathroom is clean and comfortable. The Sheraton is close to everything we wanted to do/see. We chose it for the pool but then didn't have time to sunbathe because there is so much to do in this amazing city. Would definitely stay here again!
August 26, 2013
Rated 2 out of 5 by sm73 Hotel in poor condition
Air conditioner in unit made loud noise while opertaing
Wall paper peeling above sink area
Visible cracks in wall in elevator lobby areas
Hot water in tub not functioning properly
No shampoo in bathroom
This was the condition of a suite!
At least the staff was friendly.
This is the type of experience that gives Sheraton its reputation for operating run-down hotels.
July 22, 2012
Rated 3 out of 5 by Travelster Great Staff, Needs updates to rooms
Everyone I met at the hotel was extremely friendly and helpful. However, this hotel is definitely dated (although still clean). The location is great - right in the center of Indianapolis. The staff was even kind enough to upgrade our room. I definitely appreciated it. The lady who checked us in was friendly and welcoming. When we went to our room, the hallways were dark with exposed wiring where lights used to be. I'm assuming these were being switched out? The wallpaper was peeling away from the wall and the lamp had a high pitch squeal when plugged in. The TV stations were kind of spotty. The light over the bathroom sink only had two of the three bulbs working.
I definitely think the room was clean, just needs an update. The staff was great. I would stay here again, but really due to the location and my loyalty to SPG and great rates. Also, I didn't come to Indianapolis to stay in the hotel, but to explore the city.
May 15, 2012
Rated 5 out of 5 by josieposie5 Very friendly Staff
I was greeted very pleasantly by your staff. We were on a long road trip and traveling with our dog Tulip who was also greeted upon our arrival. Thank you for such a great welcome and nothing but smiles from your staff during our stay. I will be staying at your hotels from now on.
August 28, 2013
Rated 5 out of 5 by clmo coffee
I can't handle Starbucks coffee, so thanks for the coffee in the lobby.
No room problems at all - very satisfactory stay
September 30, 2013
Rated 5 out of 5 by jmh2013 Friendly helpful staff
The front desk is staffed by helpful, friendly people. Blake and Damien were especially helpful.
The room was clean and comfortable and spacious.
The location cannot be beat in downtown Indy.
September 20, 2013
Rated 5 out of 5 by Vickie52 friendly and good location
we always love to stay at sheratons. recently stayed in orlando FL and port st lucie FL. this stay in indianpolis was good, too. thick towels, comfy bed, a robe to use. accomodating staff - very important. :) no worries, just relax. nice view of monument circle. well-appointed lobby. we stayed club level and enjoyed it. did not use pool spa or fitness center.
February 3, 2013