Rated 4 out of 5 by BearsFan60 Perfect location for the Colts game!
It was a short 20 minute walk to Lucas Oil and since we had a Circle View room, a GREAT view of the Xmas lights in and around the downtown circle.
Also, used a Groupon for the purchase of the room,which the staff was unfamiliar with, but after talking thru it with the hotel staff, was able to get it resolved with no problem.
ONLY downside; really couldn't get the room to cool down. Had thermo set all the way down to 58 degrees with the fan on high and it still was warm in the room.
December 2, 2013
Rated 5 out of 5 by WantsMoreTravel Great place to stay when in Downtown Indy
Rooms were very nice. Beds were typical of Sheraton - very comfortable. We were on the 10th floor with a 'view' of the monument. Higer floor would be a better view. Club lounge was very good. The attendant was very prompt in cleaning it and keeping the food stocked.
Our room was next to an elevator. They shut it down at 10pm, but it woke us up in the morning.
We were there for the Colt's-Bronco's game. Very convenient to the stadium and not having to fight traffic on the way out was worth the $25 parking fee. Exiting the parking was a little confusing. You have to take a different elevator to get in if you don't have your room key yet.
Circle Center Mall is a very short walk away. The hotel is very convenient to many things.
Many thanks to Chloe, who made the stay for our group very pleasing.
November 4, 2013
Rated 2 out of 5 by Mae7 It'll be delivered right away - NOT!!!
I was not very happy with the service.
I requested a fridge and was told that it would be sent right up. I stayed in my room, waiting for delivery and it never came.
I went to the front desk to inquire about the delay and again was told that it would be delivered. I went back to my room and waited and waited. No delivery.
Next, I picked up the phone to find out what happened and was told that there were no fridges available! This is after 2 folks said that it would be delivered and I stayed in my hotel room waiting for it to be delivered on my last night in town. So much for taking in more of the city.
Upon check-out, a nice young person gave me a coupon for a discount to ride on the bus to the airport. I got on the bus and was told, "we don't take those anymore." I had to laugh...no surprise.
August 6, 2012
Rated 2 out of 5 by Stacy00 Not a great experience
Bed had stained sheets, no towels were left & only 2 wash clothes. When asked for more wash clothes was told hotel was out & given hand towels to wash.
After check out found was charged 3 extra nights, hotel accounting only refunded 2 charges, my bank had to get last charge back. I have stayed at Sheraton most traveling & was due back to this one in January 2013 but cancelled and will think twice about staying at another Sheraton mostly due to the extra charges not taken care of properly.
December 31, 2012
Rated 1 out of 5 by Kathryn63 Very Noisy - No Sleep
I stayed in room 1127
I could not sleep at all as you hear the elevators going up and down all night long and anyones conversation in the elevator area on the 11th floor echoing into your room.
I had to call the front desk about a group of teens having races up and down the hall at 1:30 in the morning knocking on doors and carrying on......they sent security up.
room service - napkin with silver had a long black hair hair in it....gross. I left t 5:30 AM no sleep.....no SPG recognition.
July 28, 2013
Rated 4 out of 5 by Kels1519 Good Stay
Overall my stay was great. Staff was friendly. Room was very nice. Great location. The only small issue was that the staff was a bit unclear about payment and checkout. Most hotels I have stayed in have room checkout whether on the TV, phone or internet. I had no clue what to do about checkout. Then at checkout at the front desk the girl was still unclear on what was happening-whether they were charging my card on file or I could give a different one. Then she didnt even offer a receipt.
October 17, 2012
Rated 2 out of 5 by ARG1 Disappointed
I have previously shared my feedback directly with the hotel manager.
March 13, 2014
Rated 4 out of 5 by StateSenator Great Place
Upon arrival at Sheraton, I was warmly welcome with someone opening the door for me. I was greeted in the Gold/Platinum Line and the representative called me by name. This is a PLUS. The Guest Service Representative was VERY kind, caring and gave me all answers before I asked a question. There weren't any rooms available for my upgrade but I was offered Club Lounge access and free breakfast. I also had my late check-out to 4pm. I got an excellent view of the Circle. I found my new home
April 2, 2012
Rated 1 out of 5 by ErinM12 Dingy Hotel
I stayed at this hotel instead of my usual choice of the Westin down the street and I am sorry I did! When I got into my first room is WREAKED of mildew. You could almost feel the mold in the air. I went downstairs and asked to be moved and was sent into an adjoining room (which I specifically asked to avoid) that again smelled of mildew, but less strong. When I called down to the front desk to ask for room spray, they gladly said they'd send someone up. No one ever came. Someone did knock on the door around 11PM delivering a wine opener (which I did not order)... Finally, upon checkout they billed me for internet which was included in my room rate so I had to go down and get a new bill. Never again will I stay at this hotel. It was dingy and disgusting and even worse the customer service was terrible!
April 1, 2013
Rated 5 out of 5 by Tam45 Incredible Hospitality
Race weekend and this hotel never got our reservation! Panic!!Almost sold out. But the Manager, Ben, came to our rescue! He gave us 2 parlor rooms for our 1st night and then a suite the 2nd. All our luggage was moved when we return from the race.Ben treated us all to a free breakfast and a night of parking as a compensation. He could not of been more helpful. The hotel is lovely, great restaurant, great bar and very convenient to everything. We will be here again next year!
June 14, 2013
Rated 2 out of 5 by Nancy166 Recent Stay
I was very disappointed with my stay this week at the Sheraton Indianapolis. I was there because of a promotion online to Starwood membership. Not sure of the benefit since I didn't get a discount for anything.
I paid full price for parking, was asked to pay $12 for internet access, the staff was snippy and they had a problem with the heat which made the room exceedingly uncomfortable to sleep in. I mentioned it when I checked out that it was extremely hot even when I had turned the heat all the way off, they mentioned that maintenance was having problems and he guessed they hadn't fixed it yet. I was not offered anything when I told them how uncomfortable I was. I couldn't believe it, but I really wanted to get out of there so I didn't pursue it. I stay in Inidanapolis between 4-6 times a year. I will not be staying there again.
November 16, 2013
Rated 2 out of 5 by StefS Nice hotel, but room was very warm
This hotel was in a great location, however when we arrived in the room it was very warm. We tried turning the thermostat down and come to find out 3 calls and several hours later to the front desk, their AC was no longer turned on the hotel. They said they would provide us with fans, which would have been better than what we were dealing with. The fans, however never made it to our room. I cannot sleep hot, so it made for a miserable nights sleep.
December 2, 2013
Rated 3 out of 5 by Kurt68 Reserved room not received
I reserved a suite a month prior to travel, when checking in the hotel with my wife and 3 kids was told that there were no suites available and put in a room with two twin beds. It would have been much nicer to get the room I actually reserved.
If I owned this hotel, there would be a bar at the roof top pool. In the 100+ temperatures I can see that being a huge money maker like the hotels in Vegas.
The hotel is in a great location right near city center
July 9, 2012
Rated 5 out of 5 by Krista Above and Beyond!
This hotel not only met all of our needs and expectations, it blew them out of the water! The Staff (Kelly, if we're naming names) was incredibly kind and helpful. Even when we hit a snag at book in (no fault of the hotels), everything was handled quickly and calmly. She even willingly compensated us for our trouble with complimentary parking.
The room was spotless, spacious, and up-to-date.The view from the SPG floor was spectacular! We had the heart of the city right outside of our window. The location is excellent as well, we were within walking distance from shopping, dining, and the venue for the event we were in town for (Old National Centre).
Overall, this was hands down the best hotel experience I have had anywhere. Unfortunately, the stay was not quite long enough, but that gives me all the more reason to come back in the future!
October 27, 2013
Rated 2 out of 5 by indyvisit1 Unfortunate
Before I finish my review I will note that I would recommend and stay here however I did have a very disappointing experience.
The hotel was nice as expected, great location, nice amenities, room was fine... all met expectations in regards to price.
I did want to note that the hotel staff seemed to help us and set up transportation and cost which turned out to be false. From there the night staff was unacceptably rude. I understand he was dealing with an issue from another individual however from my experience of working in customer service this was treated completely wrong as we are still had expectations.
I did read lots of compliments on service and I do agree of all other individuals yet just unfortunate this soured the overall experience and rating for me.
One last note, I do not believe the thermostat did not work in my room.
June 28, 2012
Rated 5 out of 5 by travelwiseatattorney city center perfect
You coudl not ask for a better location for a hotel - right on circle monument. Everything is easy access either walking or for zoo, childrent's museum and art musem, a quick easy drive- the roof top pool is great, and there is an excellent work out room -we were here for vacation for five days, and could not have picked a better place - hotel was booked full- so only negative is housekeeping fell a little behind - but a minor minor issue overall .
July 22, 2013
Rated 4 out of 5 by bella12 Luke warm water
This hotel was OK. Staff were friendly and responsive. Our cable TV was not calibrated properly, so we had to hand scroll to find channels. The hotel engineer could not resolve the issue. The shower water was luke warm as early as 7:30 AM 2 of the 3 days we were there. I was charged for internet even though I am SPG Platinum status, so I had to point this out at checkout.
Overall, only an OK stay, not up to my expectations for SPG Sheraton Hotels.
April 15, 2013
Rated 3 out of 5 by Oaktree Location is only selling point.
Overall not a bad hotel but not a great one either. The a/c didn't work very well, the roof leaked, and the lobby bathrooms were out of order. The roof in my room didn't leak but it did in the fitness center. Location was good for walking to shops, food, etc. Couldn't get a $0 balance receipt from the front desk to track expenses. No spa facility (hot tub, steam room, etc.). Took privacy sign off door at noon on first night but never got service.
May 7, 2012
Rated 3 out of 5 by BiffJ6594 Twilight Zone Stay
We have stayed at the Sheraton City Centre a number of times in the past. This time we had major challenges getting our room cleaned. (only cleaned two out of the three days were were there)
Management has since recognized that there may have been a breakdown in process and has since taken the steps to make corrections; and, they have bent over backwards to make us whole regarding our inconvenience. We will stay there in the future.
November 28, 2012
Rated 4 out of 5 by Flora Staff is outstanding
This's our 2nd time staying at this facility.The new decor is refreshed and uplifting. Staff is friendly and helpful. We're upgraded to a king suite on the club level when we request it. Food in the lounge is plentiful and great. But the vent in our sitting area is so loud that it bothers my husband who sleeps in the sofa bed. The toilet keeps on clogging that we need someone to come up twice to fix it. Facility is kinda old.
January 28, 2013
Rated 1 out of 5 by ajf2118 Desperately Needs to be Renovated
This is an old, outdated facility that desperately needs a complete renovation. The rooms are old, the plumbing is sub-par, the walls are VERY thin, the closets are half-height, and the HVAC is horrible. Even the ironing board is a small, non-standard size. Not a comfortable stay. It's age really shows in comparison to a brand-new alternative that's 2-3 blocks away.
On the plus side, there is a full starbucks off the lobby.
April 19, 2013
Rated 5 out of 5 by Marissa7 Great place and great staff.
Everyone from the manager, front desk, restaurant staff, and housekeeping were so gracious and friendly. Hugh who worked in the Alexender Bar really made us feel so special. We were very glad we choose your hotel. My one complaint is the rooms have very small, ineffective mirrors. Seemed like there is plenty of wall space to put full length mirrors. But when we asked the front desk they sent us some pronto. So helpful!
February 12, 2013
Rated 5 out of 5 Right in the heart of downtown
This hotel was within a short walking distance from major shopping areas, multiple upscale and medium scale restaurants, as well as the local venues for both concerts (the reason for our most recent stay) and various hometown sports teams. The hotel had a very modern, lovely decor, with an understated elegance. We were located on the Club Level, and enjoyed the manager's evening complimentary cocktail hour, as well as a refreshing continental breakfast. The parking was convenient-although we normally use the valet service, we were unable to park at the hotel entrance due to two large coach buses blocking the area. We were given a complimentary parking permit, as my husband and I had driven in from different areas of the state, and required two parking spaces during our stay. The staff were very courteous & accomodating. We will definitely stay at the Sheraton again!
August 13, 2012
Rated 4 out of 5 by Librarian1 Hotel is located in the heart of Indianapolis
Nice location,view was lovely (corner room). But, there were a couple of issues: a/c wouldn't cycle automatically (so I either froze or roasted) and the entrance light was out, which the staff tried to fix but couldn't. They offered to move me, but it wasn't bad enough to insist on a move on a full-house weekend. They did give me breakfast vouchers. Food -mediocre; eat elsewhere. Staff is very responsive and courteous.
September 26, 2012
Rated 4 out of 5 by Eileen28 Room
I was upset that when we arrived we were told that the hotel was full and the only room available was next to the elevator. We had made our reservations months before as part of a wedding group and I could not understand how this could happen. The staff was apologetic, but said there was nothing they could do. The only way we were able to sleep was to keep the tv on all night to block out the elevator noise.
September 23, 2013
Rated 4 out of 5 by allecat33 Everything was great, except....
I called last minute and got a great room that met our needs - sleeping space for 5, hors d'oeuvres, beautiful pool, continental breakfast, but we saw a GIGANTIC roach in our room. Luckily, one of the girls I was staying with lives in Central America and is used to squishing all sorts of nasty bugs, because the rest of us couldn't handle it. I would recommend that staff do some extermination before I'd come back.
August 15, 2012
Rated 1 out of 5 by Preston This hotel has gone down hill
Have stayed at this locations before a year ago. I have never seen a hotel change so much in such little time. Very understaffed. The condition of the hall ways were worn and large plywood panels covering multible sections of the walls with floor edging torn away from the wall . The noise or lack of noise proofing made the rooms very un-private . If not for my family being with me I would have left.the hotel .
November 25, 2012
Rated 3 out of 5 by xxyy noisy and poor insulation
The room assigned next to the elevators. The noise generated from the elevators ran whole night and disrupt the sleep. In addition the room insulation or sound barriers are not adequate the stumping foot steps and conversation sounds from upstairs and adjacent rooms are constant even way passed midnight that disrupt other guests sleep. The resultant foods are mediocre.
December 13, 2013
Rated 2 out of 5 by nikki74 first time in the city
this hotel was below my expectations. I stayed at othe sheratons before so i was assuming they would have the same quality of service. the lobby had a funny smell too it . the bathroom was small and the toilet was in an akward place. the major issue was that the hotel caused a mix up in my bank that resulted in a negative balanace to my account. the wi-fi was only offered in the lobby. not woth the price
July 29, 2012
Rated 4 out of 5 by ConferenceGoer2013 Serviceable Downtown Hotel
This hotel is well-suited to conferences of 200 or less, if you wish to hold your conference in Indianapolis, and can get a conference rate. The room was clean and the bed comfortable. But the shower water pressure was weak, and it was tough to get the room as cool I wanted for sleeping. The exhibit areas were clean, and the location is convenient to many restaurants and a mall.
What made up for several so-so aspects of the visit was the attentiveness of the staff. When UPS delivered one of my exhibit boxes to the wrong hotel, the staff helped hunt it down (was delivered to another Indianapolis-area Sheraton), and brought it back the same day. When the restaurant overcooked my lunch, they took half off the bill.
I recommend stocking both FedEx and UPS shipping labels at the front desk. I thought I needed a UPS label (until I found the ones our marketing staff had packed), and they only had FedEx.
November 4, 2013