Rated 3 out of 5 by avi8795 check in
In the check in no recognition that i am SPG member. This is the 3 time that the same person check me in and give me handicap room without asking me.
April 25, 2013
Rated 5 out of 5 by kayson Great experience
Everything is great experience in Malpensa.
But i would like to feel more comfortable in next time about the internet connection with free of charge.
February 23, 2013
Rated 5 out of 5 by FreqTrav Amazing room
I spent one night at the Sheraton Malpensa. What an amazing room! Cool, modern design, comfortable....almost forgot I was on a business trip...
February 20, 2013
Rated 5 out of 5 by kjell A perfect place to be
Very easy an Nice rom an Wake up in the morning in a good mude.
August 29, 2013
Rated 4 out of 5 by Azizam Warm stay in this hotel
All staff is friendly, prices reflecting quality of services are good, easy to go to the centre of Milan by train ;)
February 7, 2013
Rated 4 out of 5 by Twig Nice to be welcomed back
When we walked in the Receptionist recognised us and gave us a very warm welcome - this made us feel 'at home'
April 9, 2013
Rated 5 out of 5 Perfect food
The selection of food in "Il Canneto" restaurant meets very high standards and taste is absolutely amazing.
February 24, 2013
Rated 3 out of 5 by wvargas01 Front desk service
Annoyingly slow service response from the counter at checkin and checkout, every time.
June 22, 2013
Rated 5 out of 5 by pete567432 Hotel Staff
Excellent Front Desk Hotel Staff.
Resturants and Bar were exceptional.
Enjoy this hotel very much.
March 18, 2013
Rated 5 out of 5 by Bob61 Excellent Club lounge
I like the Club Lounge in this hotel. This time I used Fitness Center and also liked it.
May 30, 2013
Rated 3 out of 5 by NedK SPG did not help
Was not told of SPG automatic advantages and paid for others. Large room without bathtub
May 23, 2013
Rated 4 out of 5 by hydro77 Stays
The hotel is very quite for a airport hotel although long corridors sometimes could be cold
February 11, 2013
Rated 3 out of 5 by Bleu155 Good location but...
Comfortable and really next to the AirPort.
Very poor early breakfast ( before 6 AM)...
April 14, 2013
Rated 2 out of 5 by Campos64 whatever
Issues with: Check in/out
Dinner took long, overall chaos
June 6, 2013
Rated 5 out of 5 by 4602 ceo
hotel has a good location with easy acess to terminal 1 and good value for the money
March 9, 2013
Rated 3 out of 5 by Kant Great location & access from airport
The hotel is well connected to airport, hence convenient for travellers.
April 24, 2013
Rated 5 out of 5 by sambone23 this hotel was very confortable
I really enjoy the time spent there. Room was great and met all my needs.
March 5, 2013
Rated 3 out of 5 by JG1974 Overall good stay
All in all a good stay, but was ruined by clogged bathtub.
May 22, 2013
Rated 4 out of 5 by RussG Just what I needed
A large hotel that maintains a high level of quality and service.
February 15, 2013
Rated 5 out of 5 by Campos64 I was enjoying my staying
Nice location, cosy place, really near the airport.
May 12, 2013
Rated 4 out of 5 by Dawko A Good Hotel
A really nice hotel just expensive to eat and drink in!
March 1, 2013
Rated 5 out of 5 by sami manager
my stay was quite excelant and comfortable.
February 22, 2013
Rated 5 out of 5 by jack Excellent meeting place
Great place for meetings with good service
February 21, 2013
Rated 2 out of 5 by robertnomeansno We got the dirty room firstly!
We got the dirty room firstly!
April 1, 2013
Rated 1 out of 5 by Debra0214 Worst Night in Italy!
I chose the Sheraton at the Malpensa Airport in Milan, thinking I would pamper myself on my last night in Italy. The opposite turned out to be true. It was the worst stay of my entire trip.
The thermostat in the room was broken- they sent maintenance, but the room was either way too hot or way too cold all night...so I didn't sleep very well.
The cordless phone didn't work.
My electrical adapter wouldn't work in the bathroom, where I needed it...though it worked fine in the bedroom area. Of course, I'm sure the one they supplied (for a steep fee) would have worked.
There were limited number of free TV channels - mostly news channels. Anything else you wanted to watch, you had to pay. They charge you for just about everything you might even think about using - I'm surprised I didn't have to pay for the toilet paper.
No iron or ironing board- so I ended up wearing wrinkled clothes.
Wifi in your room runs 3 euros an hour or 13 Euros a day. It's free in the lobby - woo!
In Summary: It was a lousy stay in an overpriced room - and I felt like they just wanted to gouge my pocketbook at every turn. For all the problems - it certainly wasn't worth my money. I stayed in B-n-B's...this was my only hotel - the B-n-B's out shined this place by a few miles!
March 7, 2013
Rated 2 out of 5 by ksy503 Either Under-Funded or Under-Managed
-When taken to my room, the "non-smoking" room reeked of cigarette smoke. When I pointed this out to the staff, I was told it was not a smoking room because it had no ashtrays. This disregards the fact that people smoke without ashtrays and that the room did not have the "no smoking" sign as did the adjacent room. Unsatisfactory
-The circuit breaker had already tripped when I entered the room. Maintenance was called and re-set the tripped breaker. This indicated either housekeeping cleaned the room in the dark after the last guest left, or the guest tripped the breaker, meaning I did not have a room cleaned after the guest left. Unsatisfactory
-The only ice machine on the floor was broken and had not worked for some time by judging its condition. I had to retrieve ice from the bartender. Unsatisfactory
-After the second day, the escalator broke. This was an inconvenience but not a tragedy since the elevators still worked, but they are very slow. Could be better
-No on-site parking was available because it was full. The desk clerk suggested I park in airport parking, and then I would be given a small discount upon checkout. Unsatisfactory
-The cleaning staff never replaced my dirty glasses with clean ones. After three days and three glasses, I would expect it to be obvious that they needed changing. Unsatisfactory
Overall, either the hotel has poor management to allow these conditions to exist, or they are underfunded and can’t afford to fix the problems. There are more hotels in the area (in Somma Lombardo) that I will explore the next time I stay in west Milano. This should be an embarrassment for Sheraton and Starwood.
July 8, 2013
Rated 2 out of 5 by Wearytraveller2013 Very disappointed in n this hotel
When staying at an airport hotel, up will be paying a premium rate, but you are paying for the convenience for proximity to the airport, a clean room, reasonable room service and the like. The Sheraton Malpensa failed terribly on several front. I tried to order room service at 8pm.... No matter how many times I called, the line was busy. I then called the Guest Services line and they were surprised the line was busy and connected me the too service. The line rang and was never answered. I called back to Guest Services and they assured me they would have room service called me right away. After waiting another 40 minutes, I called back to Guest Services and they again acted surprised and again assured me that Room service would call me back. At 10:15pm, I finally gave up, after not getting a call from room service nor a follow up call from Guest Services. got dressed and headed to the airport terminal to grab a sandwich from the only place still open.
The final straw was the next morning when I went to shower before my flight back to the US. The water started out warm, but with very low pressure, so not the best ah to start. The water then cycled from cold to scalding to cold to scalding, over and over. And on top of this, the pressure would at times drop to zero, making finishing my shower difficult. It appeared the issue is too many people showering at the same time, poor water pressure and a poorly designed hot water system.
So everything I would hope for from this hotel seemed to be things they fell short of. When I checked out, the front desk staff never asked me about my stay and if I enjoyed it. I finally brought it up. Their reaction... Not real interested, but did ask if I'd call to complain about the shower. When you're only at the hotel 1 night and are in the middle of your shower, calling the front desk isn't really a viable solution.
Bottom line, this is a terrible hotel with a poorly trained staff that lives off its airport location and showed no real interest in my comfort.
I will add my review to my usual sites snd hopefully be able to help others avoid the problems I experienced.
June 11, 2013