Rated 4 out of 5 by JohnnyBJohnnyB Good and high end but not prepared as it should have been
I arrived very late at the hotel after a full day seeking a good night sleep before going to the airport terminal to which the hotel was attached early in the morning. I wanted a smooth check in and sleep more than anything else. Everyone was helpful, but there was a completely non-obvious means of turning on lights in the hotel room (I opened the room then had to put my hotel key, in the dark, in a slot near the door) which required a call to the front desk after minutes of feeling like a fool for not being able to turn on lights. Then when I went to take a shower the shower head shot off the shower - clearly the person before me had broken it and tried to put the shower head on as if it was not broken. The end result was that I did not quite shower either that night or the next morning but more hosed myself down.
It was fine, but hardly what I expected given the price. I liked the staff and want to give the hotel another shot but I should receive a voucher for a complimentary night.
July 12, 2014
Rated 4 out of 5 by BigRaj Good value for money
Sheraton Milan Malpensa is ideally located and has all that anyone requires. It is ideal for those passengers in transit as it puts little stress on the travel. The staff are very well trained and attends to your needs efficiently. the only setback is that at times it takes a little longer than expected both at check in and check out.
July 17, 2013
Rated 5 out of 5 by ModaMadras Very comfortable stay near Malpensa
A pleasant surprise that is connected to the not so pleasant Malpensa airport. We stayed in a club room that was spacious and comfortable. The breakfast was a bit disappointing but the dinner at the restaurant was very good. It was very convenient to get to Terminal 1 from the hotel. We just rolled our bags to and from the terminal.
October 7, 2013
Rated 5 out of 5 by stanotis convenience!
This hotel exceeded all expectations. Our room couldn't have been better. it seems like this hotel tried to anticipate travelers needs by providing quiet rooms with sun darkening shades and more toiletries than I have seen. I would highly recommend this hotel for a night before a flight or for catching up on some sleep upon arrival.
September 22, 2013
Rated 2 out of 5 by max27 room facilities were substandard
we were dismayed to find the showerhead damaged and repaired with stickytape such that water sprayed everywhere and nade showering near impossible.the carpet under he writing desk was stained/dirty.the toilet seat was cracked.we informed staff next morning znd they were apologetic/dismayed-it seemed like they had heard it all before
June 16, 2012
Rated 4 out of 5 by Alf123 This hotel lacks atmosphere
Even though the hotel met every expectation of cleanliness, comfort and other facilities one would expect from a Sheraton hotel, the thing I found was missing was that it lacked atmosphere. However, I cannot suggest how the hotel should improve it as the hotel is just far too large to be able to create an intimate atmosphere.
March 5, 2013
Rated 5 out of 5 by ttinany Practical and Stylish
Everything a business traveler would appreciate, proximity to trains, shuttles and other transportation. Five minutes distance from arrival and departure gates. Excellent working areas with updated equipment. Not to mention the stylish and comfortable interior decor, where you can have a leisurely coffee or people watch.
April 10, 2014
Rated 4 out of 5 by JIM1500 ELEVATOR
If you stood in from of elevator 1 and 2 Waiting for an elevator was a little like keeping your head on a swivel.
You never knew if elevator 3 or 4 were there at your floor
A simple chime sounding would alert people to look.
August 17, 2014
Rated 2 out of 5 by buccem Good position hotel for early Malpensa Flights
We arrived in a storm and the personal send us to a parking next to the hotel. We where charge 18 euro for the overnight parking. The staff was slightly rude. We checked in and we where not able to use the amenities cause was too late.
I will not recommend this hotel. Good just for the position in case of early MPX flight.
January 7, 2014
Rated 5 out of 5 by lglobe Great way to finish a trip in Europe!
What a great way to end a trip in Europe!!!
This hotel is conveniently located next to the main terminal and you feel in a secluded area. This is not your common hotel. It is luxurious and the staff is amazingly responsive. If you ever have an early morning flight out of Malpensa airport, this is the place to stay.
January 24, 2014
Rated 4 out of 5 by Caterina11 This hotel is situated in a great spot
I love the fact that this hotel is connected to the airport. AND that it is connected to the Malpensa Express which takes you to the Cardona Station in Milano in about 30 minutes. And from there you can easily get to the Duomo and the Galleria, and more. The hotel is also clean. We enjoyed our brief stay.
April 6, 2014
Rated 4 out of 5 by supatight80 Great and cheap stay for layovers
First off, this property has excellent platinum recognition. Been told it's standard hotel policy that platinum guests are upgraded to junior suites, which has been my case when staying here.
Stafffs are very professional and the lounge food/beverage is more than enough to satisfy your appetite.
April 28, 2014
Rated 1 out of 5 by WwW8000 Not friendly staff
Checking in at Sheraton Malpensa is totally different than any Sheraton
staffs are very unfriendly and giving me the very very far away room from the elevator since I refuse the porter to take my luggage (I have my own reason: since I bring photography equipment and need to bring it by myself)
July 2, 2013
Rated 5 out of 5 by RegM Europe Vacation
The hotel is right Inside the airport, very easy to find. The staffs were very professionals and friendly. They were very responsive to your needs. Upon checking, the front desk employee recognized me as a platinum and treated me accordingly. I love this hotel and definitely will return.
April 14, 2014
Rated 2 out of 5 by Alex0303 Not great
I feel for the price the only positive is the location if you need need to be at malpensa early it's easy
Ice machine not working spa spars and expensive ,dinner ok,breakfast expensive .
I am not thrilled with this hotel it needs work and is very unkept .
July 1, 2014
Rated 5 out of 5 by CaliforniaBusinessMan Perfect for the traveller
Large open lobby, something one appreciates after been stuck in an airplane for hours and hours.
Rooms and all associated amenities as a traveller would want or need.
Restaurant and bar area continue the open atmosphere, allowing one to relax and 'decompress' with a drink and good food.
March 1, 2013
Rated 5 out of 5 by Nira Great location
Very convenient for late arrivals and early departures. Nice and comfortable place to stay when your flight is delayed after checking out. Comfortable rooms and nice bath.
Could improve on speed of WiFi.
Will return again to this hotel soon.
July 13, 2014
Rated 5 out of 5 by Huffy What a great Hotel
This was a very pleasant experience we were upgraded to a suite and what a room, it was the best we have had any where in the world. We will always treasure this experience even though we flew out the next morning. We wish the stay could have been longer. Many hanks to all staff and SPG
September 25, 2013
Rated 2 out of 5 by Francesco65 This Hotel needs improvement
I was given a room for the handicapped, Services were uncomfortable, the shower curtain, flooding the room, the hot water was not often I had to take showers warm / cold. The staff at the front desk could not help me and it was not even polite.
July 4, 2014
Rated 5 out of 5 by WineAdvisoryGroup So Convenient... I Love It
It can't be any more convenient when taking a flight from Malpensa... you're right in the terminal! I dropped off my rental car and then walked to the hotel. Very modern place. Rooms are nice. I wouldn't stay anywhere else before a flight home. Wish there were more places like this.
April 7, 2013
Rated 5 out of 5 by KenW This hotel is handier than most!
A quick walk from arrivals and we were there. It took 5 minutes. What surprised me was that was NO airplane noise. None. We had a great one night stay to start our Italian vacation, and will be back for another stay on our way home. The staff was very friendly and helpful as well.
May 23, 2013
Rated 5 out of 5 by Shoepeddler It's better than an airport hotel
As an spg elite member the service, recognition and upgrade are nonpariel!
The lounge and restaurants are very good and only a few tweeks could improve the experience. 1. An outlet to charge computers,etc when youare out ofthe room. 2. Phone extention in the livingroom of suite.
July 1, 2013
Rated 4 out of 5 by JeffVirginia Very convenient for a morning flight
We stayed at the Sheraton on the last night of our vacation because of it's proximity to the airport. By staying there, we avoided having to take a taxi to the airport that morning.
Cost for breakfast, even at the reduced prepaid price at check in, is outrageously high.
April 27, 2014
Rated 5 out of 5 by supatight80 Best Airport Hotel so far....
What I like about this hotel is their club lounge....Full breakfast and REAL food after 6!
The diplomatic suite I was assigned to was HUGE as well...Just that if you're not a couple but more like friends or business associates, their is a lack of privacy in the bathroom.....
November 19, 2013
Rated 1 out of 5 by Matt34 Mr.
the air conditioning in the hotel and both of our rooms did not work, the rooms were old and tired. the temp in the work out facility was at least 100 degrees.. the having to leave the key in the door to operate the lights etc in the room is a terrible idea....awful..
June 25, 2013
Rated 2 out of 5 by architect This hotel is not a four-star hotel.
Tub stopper did not work, no bath available.
shower door removed or nonexistent, no way to shower without water on bath floor
AC could not keep up with hot room.
Location was excellent. Lobby nice.
WiFi did not work and was expensive.
June 30, 2013
Rated 4 out of 5 by MilanStayJuly2014 Milan Airport Stay
The hotel is modern and very convenient but is getting out of date in some ways. The club lounge and bar space are excellent and the staff are first rate. It can be loud but is at the airport so that is to be expected.
July 4, 2014
Rated 1 out of 5 by Poldhu99 A poor hotel
Good Reception staff who were helpful when I needed an electrical adaptor.
Room was good.
'Club' facility was very poor. I arrived about 7pm and the snack area was ver untidy and no staff on duty. I cleared my table and found a small tablecloth and had some of the remains of the food.
Next morning I returned to the Club and it was being set out for breakfast by one member of staff. She then went off somewhere. I realised there was no butter and tried to find a member of staff. Someone I found outside appeared to be annoyed at my request and went off to find someone. After 5 minutes I gave up and went to the restaurant downstairs. I asked for coffee from the bar and this eventually arrived and was disgusting - like brown luke warm water. I asked another member of if I could please have a cup of good Italian coffee. This arrived and was in the 'ok' category still only warm. Service was generally resentful.
A disappointing visit with the general areas very untidy. Lifts being out of action it was it was quicker to use the stairs.
May 28, 2013
Rated 4 out of 5 by BobInNC Convenient to MXP Airport
The room was excellent, but the hotel is looking aged, with dirty, wrinkled carpet in the hallways and need of a good paint job in some public areas. Check-in and check-out were a little slow. The buffet breakfast is ridiculously over-priced.
May 21, 2014
Rated 5 out of 5 by MDS1 Senior VP
Great staff, convenient location
August 30, 2014