Rated 4 out of 5 by 2002plat all around good hotel
The sprawling hotel offers wonderful rooms, restaurant and club lounge.
The staff was very friendly when we arrived - we were upgraded to the diplomat suite on the club level - the lounge had good snacks and free wine and beer at night and an ample breakfast.
The restaurant served an excellent dinner for a reasonable price and the bar was open until 2pm
easy access to trains and rental car options
a good stay
September 30, 2013
Rated 5 out of 5 by Pugger Great Traveler Location
We used this hotel as our last night of a three week European vacation. The plan was to have a comfortable place with good proximity to the airport to facilitate an easy morning and flight check-in. Mission Accomplished! The hotel is literally connected to the International terminal with about a five minute walk from hotel desk to airline check-in. And don't worry about plane noise. Very quiet and comfortable.
October 5, 2013
Rated 5 out of 5 by Bridget8 Great and restful time.
We were told that this is the best way to fly away from Milan and it was. Even though our flight left at 10:20, we were told to be there 3 hours early. Since we only had to walk across the indoor walkway, and had located our airline the day before when we checked in (always a good idea because we hunted a bit), we had a great time and next time hope to take my bathing suit because a swim would have been lovely.
May 9, 2013
Rated 5 out of 5 by beeper Exceeded expectations
We started our 3 week trip at this property and loved everything about it: staff, Club Floor food, fact it was in the airport, gym, staff and bed and quality of room. Stay there. You will love it, easy access to autostrada. We'll use it always when we fly to Milan and arrive late before heading to Milan. Easy outlet shopping in Serravalle and almost opposite freestanding Loro Piana outlet.
September 17, 2013
Rated 4 out of 5 by Gold70 Hotel is very convenient to traveler
We liked the proximity to the Milan airport. The free internet service was not convenient in the specified locations and required special action. The service should be free in all areas of the hotel including the rooms.
The air conditioning system had to be improved from the front desk control area; this wasted time.
The rooms are very spacious; the bathroom shower is an excellent choice.
June 27, 2013
Rated 5 out of 5 by ghostman Great Hotel
If you are flying out of Milan on an early flight I would highly recommend staying at this hotel. You can walk to the airport since it is directly connected. The food in the restaurant was some of the best Italian food we had while in Italy for two weeks and the breakfast buffet is worth the 20 euros/person. We did not use the pool, spa or fitness center so I am not rating them.
July 26, 2013
Rated 5 out of 5 by HannahD Great stay in convenient location
Great stay, beautiful hotel. Wonderful staff and service was efficient. Particular mention to Aggi in reception who was extremely helpful and kind.
April 13, 2014
Rated 4 out of 5 by DianL Convenient and relaxing
I have stayed here a couple of times. It is really great to leave or arrive to a nice relaxing place at the airport.
The rooms in the back facing away from terminal are quietest..
SPG allowed for free stay vs $200 Euro= :-)
April 1, 2014
Rated 5 out of 5 by XYZABX January 2014
Extremely convenient; right in Terminal 1 and a very quick walk to the security clearance area and the gates when you are leaving. Request a room near the elevators to minimize the walking required. Used the day room service for a stop over; staff were accomodating of special requests and even allowed a stay beyond 6:00 pm due to a late departing flight.
January 16, 2014
Rated 5 out of 5 by Marge518 This was our best vacation accommodation ever, bar none!
Our stay was outstanding in every respect. We were met at the entrance by "Susie" who handled our luggage and then registered by "Anna" who was professional, pleasant and even upgraded us to Club status! We left for our transatlantic flight the next morning feeling wonderfully rested and ready to deal with a tedious 9 hour flight to the US. Thanks, everyone.
Marge and John
August 6, 2013
Rated 4 out of 5 by Yukon06 Milan Malpensa Terminal 1 Hotel
Facilities were very good. Upsell to the business lounge was fine, but not well explained. Started out by saying breakfast was included for the 40 Euro, lounge access, internet wi-fi would be refunded, etc. Did not explain that breakfast had to be taken in the business lounge and not in dining room buffet. Cost me an extra 20 Euro. Was not happy with that and no refund.
July 6, 2013
Rated 1 out of 5 by Gaz62 Watch the security deposit and rude, bored staff
One week after arriving at the overpriced Sheraton, I am still waiting for my security deposit to be released.
In 30 years of staying in hotels I have never experienced this - on phoning the hotel, they blamed my bank, who had previously said it was the hotel.
And when is free internet not free - when you stay at the Sheraton - charged 3 euros for free wi-fi daily!
October 25, 2013
Rated 4 out of 5 by Tiffy78 A Convenient Location
The Sheraton Malpensa is a good location for my business which is around the airport. However, the décor on the 3rd Floor needs addressing with many water stains on the ceiling in the public areas. Also, the ghotel needs to look into a better solution for the heavy silver curtains in the guest rooms as it is not pleasant having to sit in a darkened room all the time.
October 2, 2013
Rated 1 out of 5 by Worldtraveller1970 Worst hotelexperience this year
From check in to check out Milan Malpensa airport hotel really under delivered. Extremely unorganized and to a point very unhelpful. Almost slow motion like check in that took forever, but check out was even worse. Don´t bother asking for coffee at breakfast, head straight to the counter and talk to the barista. I´m most certain I will never stay at this hotel again.
September 28, 2013
Rated 5 out of 5 by TubaCat BEST place to stay for that early morning flight out of Malpensa!
This was our second stay at the Sheraton Malpensa. Large, well appointed rooms. Helpful staff. But, most of all, the location of this hotel cannot be beat. Connected to Malpensa Airport, you simply need to walk next door and, presto, you are in the airport terminal. Highly recommended for early departures from or late arrivals to Malpensa. We will definitely return.
October 16, 2013
Rated 5 out of 5 by Traveldan Excellent hotel and can walk to airport
We stayed one night so we could catch an early fight from <Milano Malpensa Airport. We wished we could have stayed longer. The hotel was beautiful and clean, the room spacious and very comfortable. The staff we encountered were all wonderful and very helpful. They wanted to ensure that our stay was absolutely perfect. Excellent breakfast buffet and late night pizza!
February 25, 2013
Rated 2 out of 5 by Katiedid Past experience good, present one NO
1.There was no attendant in the lounge on the concierge level. Tables were full of used dishes and silverware and hors dourves were sparse shortly after opening.
2.A cake making convention was held on all floors making it extremely difficult to maneuver the halls with luggage. My wife and I had to trip over extension chords, boxes, etc. to arrive at our room.
May 25, 2013
Rated 3 out of 5 by Busyboy From Bed to Flight Within an Hour
I have stayed in Sheratons many times before, and overall I have been impressed. But I have to say this one fell short a little.
If it is a brief overnight with an early flight in the morning, it is great. From checking out at the hotel to being airborne it was less than an hour, even with a bus shuttle connection.
The hotel is a vast open plan warehouse affair, very very sparse and very little character. The most dissapointing thing was the food that was served in the bar / restaurant, very expensive and little more than a microwave meal. Although I will say that we also had a good plate of meats and cheeses as a starter which was very good.
On the second evening though we did find a really good restaurant about a kilometer away.
The room rate was quite reasonable, but as you are fairly captive the extras soon start adding up, you could easily double the room rate once you add breakfast, evening meal, internet access in the room etc.
May 24, 2013
Rated 3 out of 5 by zxcv123 Averae Hotel
The Staff was very pleasant and location excellent. This hotel does meet the standards I have experienced in other facilities, as a Starwood member. Check in was cumbersome, the room was at the end of the hotel, a few minutes walk, 'for a quiet room' which it was not. Numerous attempts to set a wakeup time failed.
No answer at desk or wakeup ext.
October 12, 2013
Rated 5 out of 5 by Mary46 A great location
The Sheraton at Malpensa Airport is wonderfully convenient. Not only is it a great property with fabulous accommodations but it is located right in Terminal 1 so all you do is go out the door and you are right there.... no driving anywhere - everything right at your doorstep. I would definitely recommend the Sheraton at Malpensa to everyone I know.
April 2, 2013
Rated 5 out of 5 by lglobe Great way to finish a trip in Europe!
What a great way to end a trip in Europe!!!
This hotel is conveniently located next to the main terminal and you feel in a secluded area. This is not your common hotel. It is luxurious and the staff is amazingly responsive. If you ever have an early morning flight out of Malpensa airport, this is the place to stay.
January 24, 2014
Rated 4 out of 5 by Vita13 This hotel meets traveller's needs
The Sheraton at Malpensa was a pleasant surprise. It exceeded our expectations. The rooms were comfortable and clean and met North American standards. The location was excellent to access the airport. The lounges and restaurants were excellent. Service was attentive and prompt and the quality of food was excellent. Free wifi in public spaces was a positive asset. The only weakness was the Satellite TV service. News in English was available on multiple channels but tv series or movies in English not available either directly to English-speaking channels or through the remote functions. The remote did not have the capacity to change the language of the programs even when the original language was English. Our experience on other systems was that we could use the remote to change the Italian dubbed shows to the original language. This was a minor disappointment. We weren't in Italy to watch tv. I recommend this hotel highly without reservation.
June 28, 2013
Rated 2 out of 5 by buccem Good position hotel for early Malpensa Flights
We arrived in a storm and the personal send us to a parking next to the hotel. We where charge 18 euro for the overnight parking. The staff was slightly rude. We checked in and we where not able to use the amenities cause was too late.
I will not recommend this hotel. Good just for the position in case of early MPX flight.
January 7, 2014
Rated 4 out of 5 by BigRaj Good value for money
Sheraton Milan Malpensa is ideally located and has all that anyone requires. It is ideal for those passengers in transit as it puts little stress on the travel. The staff are very well trained and attends to your needs efficiently. the only setback is that at times it takes a little longer than expected both at check in and check out.
July 17, 2013
Rated 5 out of 5 by ModaMadras Very comfortable stay near Malpensa
A pleasant surprise that is connected to the not so pleasant Malpensa airport. We stayed in a club room that was spacious and comfortable. The breakfast was a bit disappointing but the dinner at the restaurant was very good. It was very convenient to get to Terminal 1 from the hotel. We just rolled our bags to and from the terminal.
October 7, 2013
Rated 5 out of 5 by stanotis convenience!
This hotel exceeded all expectations. Our room couldn't have been better. it seems like this hotel tried to anticipate travelers needs by providing quiet rooms with sun darkening shades and more toiletries than I have seen. I would highly recommend this hotel for a night before a flight or for catching up on some sleep upon arrival.
September 22, 2013
Rated 5 out of 5 by Vickie49 This Hotel has the best location.
My first time at this beautiful hotel! Everything about this hotel is great. The staff at the front desk are amazing.Next time I'll stay longer.
March 30, 2014
Rated 2 out of 5 by max27 room facilities were substandard
we were dismayed to find the showerhead damaged and repaired with stickytape such that water sprayed everywhere and nade showering near impossible.the carpet under he writing desk was stained/dirty.the toilet seat was cracked.we informed staff next morning znd they were apologetic/dismayed-it seemed like they had heard it all before
June 16, 2012
Rated 5 out of 5 by MLN627 Great Hotel
The hotel is beautiful, comfortable, and great location for travelers.
April 8, 2014
Rated 4 out of 5 by Alf123 This hotel lacks atmosphere
Even though the hotel met every expectation of cleanliness, comfort and other facilities one would expect from a Sheraton hotel, the thing I found was missing was that it lacked atmosphere. However, I cannot suggest how the hotel should improve it as the hotel is just far too large to be able to create an intimate atmosphere.
March 5, 2013