Rated 4 out of 5 by mojoh this is a nice place
I injoyed my stay and it was nice.
May 16, 2014
Rated 4 out of 5 by DLVH Hospitality in Excutive Lounge
Carla made our stay extremely enjoyable. She is a ray of sunshine,,,all the hassles from the day disspear with her positive/fun demeanor. She has the gift to connect with people; her kindness, outgoing postive attitiude and contagious smile, and humour coupled with her knowledge of the Dallas area (tips for places to eat, etc..) was top notch. Every Sheraton needs a Carla! She took great care of me and my family over thanksgiving. Thank you Carla, it was a privledge to meet you. You made our stay at the Sheraton Arlingon one of the best stays I've had this year (Note - i've spent 75 nights in SPG hotels this year and Carla stands out well above the rest).
December 1, 2013
Rated 5 out of 5 by Rich052014 Arlington, TX
Great proximity to Six Flags over Texas, Texas Rangers baseball stadium, and Dallas Cowboys football stadium.
Nice rooms. Good breakfast buffet.
May 13, 2014
Rated 4 out of 5 by macgirl166 I love staying here
I've stayed at this Sheraton on numerous occasions. I love it. It's now attached to the Arlington Convention Center. Six Flags is within walking distance. The Texas Rangers' stadium is within walking distance. There are many restaurants with a variety of choices nearby. The rates have always been reasonable. The accommodations are nice and comfortable. I always look forward to staying here, and I will return soon!
May 2, 2014
Rated 2 out of 5 by Peacock2008 Not a four star hotel
While this hotel is a satisfactory place to stay. It certainly isn't typical of a four star hotel. It is the perks and extra things that make a four star hotel stand out from your standard hotels. Pros: This is a great location for guest visiting any of the main Arlington locations. Restaurant and restaurant personnel were by far the best part of our stay. Cons: Jr. Double Suite is not suite worthy. It has a horrible view for a suite. A cement pillar and staircase are your view for $209 night?! The couch and chairs were dingy and dirty as well. The front desk personnel need further training. Each time I called the front desk, the first call would never be answered. I had to hang up and try again a few minutes later. The second calls were answered after approximately 7 rings. When the calls were finally answered, they didn’t know the answer to my question. They also are not forthcoming or informative. I purchased the package that included breakfast for (2) adults each morning of our stay. We were not given the vouchers during check-in. Therefore, we assumed the continental breakfast was what was included. When we arrived at the continental breakfast, I knew that it wasn’t what we paid for. We had to call and request our breakfast vouchers that came with our package. We had to find out from other guests about the complimentary trolley and the required “blue trolley ticket”. Front desk personnel were not familiar with local restaurant locations and were note able to suggest establishments we could try during our visit. These are all things that are typical of any four star hotel. The cleaning crew is not able to properly communicate with guest. I tried twice to ask them for towels while they were on my floor cleaning. They couldn’t understand me. All they could say is “front desk”. So I had to call the front desk, ask for towels and then the same lady that I was trying to talk to brought the towels to my room. The cleaning service also arrived very late each day. The first day we came back to our room at 2:45 PM and it was still not cleaned. They tried to come by at 4:00 PM and we were getting dressed for dinner. We had to ask them to come back at 6:00 PM. The second day, we left the room at 12:30 and the cleaning crew had not arrived yet. The counters in the bathroom, the desk counter, side table and small dining table were never wiped down during our stay. The floors were also never vacuumed or swept. Again, I am not rating this hotel as miserable but it definitely lacks the small important qualities that make up a four star hotel. We would possibly stay again only because of the location, but with a much more clear understanding that we are getting something along the lines of a 2 star hotel….except for more money.
August 7, 2013
Rated 2 out of 5 by ConferenceJockey Disappointed
I stayed for 3 nights for a conference. I had no shampoo in my shower. 2 of the days, the A/C went out in the conference area. One of my staff's A/C did not work properly on one night. I had very little water pressure in the shower on two days. The internet was not accessible. I also spotted a huge hole in the ceiling over the lobby area. I could tell it had been there a while. Catered food was not very good. The on premises restaurant was much better. Overall, I guess I would stay again as I personally did not have major issues but there were a lot of people from the conference did. Room was clean and bed was very comfortable. There is work to be done here.
April 18, 2013
Rated 5 out of 5 by ddscott Never Stayed at a Sheraton, I will from now on!
Wonderful, restful, beautiful! Staff, especially Marwan the day manager and his staff were excellent! Superior customer service. Would highly recommend staying at the Sheraton Arlington! Exceeded all my expectations!
May 6, 2014
Rated 3 out of 5 by Texas2some Great Location, but average
The good: Great location. We walked to Texas Stadium (about a mile) on a paved walkway beside a small lake. It is right next to the Arlington Convention Center with a covered walkway to the center. I went to a camera show. We had access to the "club" for breakfast and drinks at night. We had a ball game that started at 6:00, so we missed the night time activities, but the breakfast was good. The pool area looked nice, but it was not the season.
The Bad: The room had leftover trash that was not emptied (a subway sandwich). The bed was pretty "saggy" in the middle if two people were in it. The lobby needed to be vacuumed. There was no recognition of our SPG gold level.
November 18, 2013
Rated 2 out of 5 by RqlR Nice hotel for conventions, average service
This hotel is nicely-appointed and is attached to a convention center, which makes it convenient when one is attending events. However, any requests for basic services such as early check-in, late check-out, etc. were essentially ignored. Any calls to request such services to customer service or guest services were promptly denied, however very politely. In addition, the hallways were extremely loud with several young people talking and partying outside of their rooms well into the wee hours of the morning. As I travel very frequently for business and am a rewards member of several major hotel chains, I had expected a higher level of customer service and quality from a Sheraton family hotel. I was surprised to be disappointed.
March 31, 2014
Rated 5 out of 5 by Susan1260 Really Great Hotel and the staff was wonderful and helpful
Really Great Hotel and the staff was wonderful and helpful.Very convenient to the convention center and location was close to restaurants.
May 7, 2014
Rated 5 out of 5 by Smiley Sheraton Arlington has Great Beds
This hotel is awesome, but at times the price is too high. At times, we can get a great rate such as the Payage, but the regular room rates are too high. The quality of the beds is great and we love them, but the rates should be more compatible with other hotels in the area.
May 3, 2014
Rated 5 out of 5 by Doug2012 Great for Cowboys game
The Sheraton Arlington was a great place to stay for the Cowboys games. It's located within walking distance to the Cowboys and Rangers game, meaning no parking fees. All kinds of restaurants are just minutes away. The pool area is exceptional and unique. The hotel bar is larger than most hotel bars and one of the few that has several TVs to catch your favorite game on. The lobby is immaculate and includes Starbucks and Pizza Hut items. The room was clean and the bed was great. The carpet could use an upgrade in the near future but overall, I will stay there again for my next game. You just can't beat the convenience.
September 24, 2012
Rated 3 out of 5 by SAJ1118 Perfect Location, Great Staff, Could Use Some Updating
We stayed at this location because we were watching the Baylor/Tech game at Cowboys Stadium. The location was perfect and we were able to walk to the game and back. The staff at the hotel was really great and helpful. We stayed in a junior suite which had a lot of room in terms of the actual room, but the bathroom is in serious need of some updating. The bathroom was very small and just seemed outdated. In addition, I would have preferred queen beds in the suite--as double beds were a little tight and not very comfortable. Overall, for the price and location if you need to be in Arlington, this is a good choice.
November 27, 2012
Rated 1 out of 5 by elizad66 Not Good!!!!
We stayed at the Sheraton because an employee told us there was shuttle service to the game and we had a few in our party unable to walk long distances. Once we checked in we found out the shuttles only take you half way to the stadium That was ok, we took a cab. The main issues were the dirty smelly rooms and the food at the hotel that was less than good. The carpets and walls were dirty, our rooms had a horrible smell. We were limited to the food at the hotel because of the vast amount of people in the area restaurants before and after the game. It was really not good! We will never stay at this hotel again.
October 8, 2013
Rated 4 out of 5 by Jay2034 Slowest internet cinnection...EVER!
The hotel was nice and I enjoyed all the perks of a starwood property. The room was cold too. Usually this is a good thing but i kept the a/c OFF during my stay because even at 90 it was very cold. The main problem was the internet. I used their Wifi and even used the network cable. Both were just very slow. I'd come back to room to try to work and it just would be slooow. My room rate came with "free wifi" but if paying gave me a faster internet i'd have rather paid.
Despite the cold room and internet... Was a decent stay. Weird sticker stuck on window and a QR code stuck in bathroom mirror that read "hungry?" was creepy. Why can u peel it off? Looks tacky for "club level".
February 16, 2013
Rated 3 out of 5 by AquaPierre Surpised at Hotel Quality
Was very surprised at the hotel quality since it's location was near attractions. But I must say the dining staff was exceptional and friendly. I would return if only to see their smiling faces and warm greetings.
May 1, 2014
Rated 5 out of 5 by deb1957 Great stay
Everything was perfect. I have nothing to complain about as this hotel was top-notch hotel
May 2, 2014
Rated 2 out of 5 by Maltese13 Needs Improvement
I was very disappointed that we paid so much for this stay and there was not a breakfast provided. The room air conditioner would not work properly or get cool enough. I received 2 emails with my final price for the stay and when I checked my statement online, I was charged a significant amount more because of "incidentals" that may happen. They said they do refund this but I was not notified of this in the beginning. We also should have received a law enforcement discount for booking with them, but did not receive it because they told us we should have let that be known upon booking. This was never clarified by them and I did not see this anywhere on their website when I booked.
April 21, 2013
Rated 2 out of 5 by JanetOfAllTrades High dollar rooms for Loud Noises
Stayed here for Bead Fest. On March 28 there was a loud party down the hall until 4:30 am. Management did nothing.
Also, was a band playing on the 2nd floor until midnight also loud!
The rooms are not quiet when someone talks while walking down the hallway. People coming back from the dinner for whatever convention were also loud at midnight. For a room costing $155 a night ($15 a night for fridge) it has nothing compared to other hotels for the same price. Very disappointed.
I won't be back.
April 7, 2014
Rated 5 out of 5 by Rocket53 Excellent Hotel
Every aspect of my stay was more than expected!
May 2, 2014
Rated 2 out of 5 by Mojodessa sheraton arlington
This hotel seems to be going downhill little by little every time I go. My past stay was ok, like i told the lady when i checked out. Unfortunately, i noticed yesterday when i logged on to my SPG.com account that i had an upcoming stay for this weekend. I called SPG and they notified me that this was done at the hotel on the Monday when I checked out. The only problem is I never reserved a room. If you stay at the Sheraton in Arlington check your bill thoroughly. If they do overcharge you, good luck getting accounting to do anything for you. They will leave you out of pocket for a month for sure! Oh, it may be time to clean or replace the carpet in the rooms... 1712 needs some TLC.
April 26, 2013
Rated 2 out of 5 by Deanne48 Needs updating, room319 directly over party room!
Room 319 was directly over a banquet/ party room. We didn't just hear bass until 11:30 (tried to go to bed at 10, due to early wake up next day) we heard every word of music and the laughing and talking of guest. This room (and probably two or three others located above these facilities) should not be used when a function/ event with loud music is being held in banquet room. I was by far not the last one to check in that day. I wasn't given the option to cancel and go to another hotel. With three calls to management starting at 10 and giving up at 11, I was told "that hotel was full, we couldn't be moved, and someone had to be in that room". NO, I could have been given option at check-in to at the very least cancel reservation and go to another hotel. This hotel is definitely showing wear and tear and the rooms and hallways are in need of updates.
April 15, 2014
Rated 4 out of 5 by Happy2014 Great Accomadations on Short Notice
A venue canceled 2 days before an event I was planning. The entire host committee was coming in from out of town and staying at the Sheraton in Arlington. On short notice we were able to book a meeting room, they made a stage for us, served food, let us borrow décor from around the hotel and ended up having a great event. The staff did a superb job on such a short notice!
April 20, 2014
Rated 4 out of 5 by ncoam21 .Nice but short stay
This hotel has an amazing location, and is a nice place to stay but my wife and I had two complaints. They were the following no safe available and no refrigerator in the room.
April 28, 2014
Rated 3 out of 5 by Jimbo7733 Bad Experience
We had booked this room to arrive at 3:00 PM so I could finish some work I had to do before going to the Ranger game. When we arrived, there was a long line of people waiting to check in. It took approx 30 min to get to the desk and then they told me at 3:30 that my room was not ready and they would call me! I asked to speak to the manager and explained the situation he gave me a room right away. We went to our room and opened the door only to find other people already in the room. We were both very startled. We had to go back down with our luggage and find the manager who then gave us another room.
June 19, 2012
Rated 5 out of 5 by Delgado2014 April 2014 Stay
Amazing ammenities. Great views. Easy access to and from. I have not stayed in a hotel that i could not find anything negative to write about in a very long time.
April 28, 2014
Rated 2 out of 5 by TommyP Airport shuttle is a joke
Upon arrival to DFW at 10:30pm was informed by employee that there was no shuttle driver and was basically hung up on
Had 8:30 am flight and phones downstairs as there was no info in room to get shuttle schedule and was told it had just left and next one was at 7:30 an hour away.
Front desk offered to call cab. Cab to airport had meter turned off and charged $40 for the $30 ride I had to the hotel. When questioned the driver said he had a special arrangement with hotel. Obviously the employees are receiving money for using him
I expect better and seriously doubt I would stay here again
August 22, 2013
Rated 2 out of 5 by IW2014 Not prepared for conference
Had a Sun-Tues conference at this hotel. Arrived Sunday evening at 4:00 pm and waited it lobby for over 4 hours, along with many others, to get assigned a room. They were waiting for rooms to get cleaned. Store ran out of Starbucks supplies and other items were gone immediately due to all the people. There were issues with serving lunch in the restaurant on Monday. It was clear they were not staffed appropriately to meet the needs of the participants at this conference. Very nice, clean rooms. Would recommend this hotel unless it was for a conference event.
February 12, 2014
Rated 5 out of 5 by Jymartin64 This is a great hotel in a perfect location
Loved this hotel. Only qualm I have is that it's probably in need of an update. It was a clean room but the stains on the carpet give the appearance that it's not. But I assume that an update is probably around the corner because it really is a wonderful place to stay. The Sunday breakfast was awesome. I'll definitely return!
July 1, 2013
Rated 2 out of 5 by mash poor condition and service lacks TLC
Overall the hotel is in need of some general upkeep. At my conference this was voiced by several.
Front desk staff were helpful, service staff need some training.
Toilet was stopped up twice, second time we observed the maint person splashing toilet water on the floor and dripping on the carpet. No effort to clean up.
SPG-I did not feel recongnized as a lifetime gold member nor did I receive typical benefits/upgrade, or an appology they were not available. I do believe the person may have been new. He wrote a note to the manager while checking me in and I heard a loud stern "NO".
August 18, 2012