Rated 2 out of 5 by ConferenceJockey Disappointed
I stayed for 3 nights for a conference. I had no shampoo in my shower. 2 of the days, the A/C went out in the conference area. One of my staff's A/C did not work properly on one night. I had very little water pressure in the shower on two days. The internet was not accessible. I also spotted a huge hole in the ceiling over the lobby area. I could tell it had been there a while. Catered food was not very good. The on premises restaurant was much better. Overall, I guess I would stay again as I personally did not have major issues but there were a lot of people from the conference did. Room was clean and bed was very comfortable. There is work to be done here.
April 18, 2013
Rated 2 out of 5 by JanetOfAllTrades High dollar rooms for Loud Noises
Stayed here for Bead Fest. On March 28 there was a loud party down the hall until 4:30 am. Management did nothing.
Also, was a band playing on the 2nd floor until midnight also loud!
The rooms are not quiet when someone talks while walking down the hallway. People coming back from the dinner for whatever convention were also loud at midnight. For a room costing $155 a night ($15 a night for fridge) it has nothing compared to other hotels for the same price. Very disappointed.
I won't be back.
April 7, 2014
Rated 3 out of 5 by Texas2some Great Location, but average
The good: Great location. We walked to Texas Stadium (about a mile) on a paved walkway beside a small lake. It is right next to the Arlington Convention Center with a covered walkway to the center. I went to a camera show. We had access to the "club" for breakfast and drinks at night. We had a ball game that started at 6:00, so we missed the night time activities, but the breakfast was good. The pool area looked nice, but it was not the season.
The Bad: The room had leftover trash that was not emptied (a subway sandwich). The bed was pretty "saggy" in the middle if two people were in it. The lobby needed to be vacuumed. There was no recognition of our SPG gold level.
November 18, 2013
Rated 5 out of 5 by Doug2012 Great for Cowboys game
The Sheraton Arlington was a great place to stay for the Cowboys games. It's located within walking distance to the Cowboys and Rangers game, meaning no parking fees. All kinds of restaurants are just minutes away. The pool area is exceptional and unique. The hotel bar is larger than most hotel bars and one of the few that has several TVs to catch your favorite game on. The lobby is immaculate and includes Starbucks and Pizza Hut items. The room was clean and the bed was great. The carpet could use an upgrade in the near future but overall, I will stay there again for my next game. You just can't beat the convenience.
September 24, 2012
Rated 5 out of 5 by dane7 great pool outdoor area
stayed here several times great for Lonestar park and Rangers games
April 21, 2014
Rated 1 out of 5 by madmike This used to be a great hotel
This use to be a great place to stay, but this time maybe it was just my luck of the draw, my tv didn't work, 4-channels only, the floor between the beds was soaken wet. very very different than last year and the years before when i stayed there.
April 17, 2014
Rated 3 out of 5 by SAJ1118 Perfect Location, Great Staff, Could Use Some Updating
We stayed at this location because we were watching the Baylor/Tech game at Cowboys Stadium. The location was perfect and we were able to walk to the game and back. The staff at the hotel was really great and helpful. We stayed in a junior suite which had a lot of room in terms of the actual room, but the bathroom is in serious need of some updating. The bathroom was very small and just seemed outdated. In addition, I would have preferred queen beds in the suite--as double beds were a little tight and not very comfortable. Overall, for the price and location if you need to be in Arlington, this is a good choice.
November 27, 2012
Rated 1 out of 5 by elizad66 Not Good!!!!
We stayed at the Sheraton because an employee told us there was shuttle service to the game and we had a few in our party unable to walk long distances. Once we checked in we found out the shuttles only take you half way to the stadium That was ok, we took a cab. The main issues were the dirty smelly rooms and the food at the hotel that was less than good. The carpets and walls were dirty, our rooms had a horrible smell. We were limited to the food at the hotel because of the vast amount of people in the area restaurants before and after the game. It was really not good! We will never stay at this hotel again.
October 8, 2013
Rated 2 out of 5 by RKJ81 Inconvenience
Our trip to Arlington was frustrating when we got the the hotel. The first person that tried to help us at the check in desk did not know what she was doing. When we finally were able to talk to a representative that knew what they were doing; we were told that they did participate a AAA discount however you can only receive the discount if booked online. I don't think that a hotel should promote they accept AAA as a discount and then make the customers jump through hoops in order to get a room. When we tried to book our room online while standing in the hotel lobby, we were never given the option of AAA. I am very upset with the price that I paid. One of the reasons we chose this hotel was because they participated with AAA customers.
The actual room was okay. It was clean, but some problems that just made things once again inconvenient. The TV did not work. Only some channels every other time you turned on the TV worked properly. The AC unit also was a huge problem. The fan ran and ran all night however the room never got to a comfortable temperature.
April 16, 2014
Rated 4 out of 5 by Jay2034 Slowest internet cinnection...EVER!
The hotel was nice and I enjoyed all the perks of a starwood property. The room was cold too. Usually this is a good thing but i kept the a/c OFF during my stay because even at 90 it was very cold. The main problem was the internet. I used their Wifi and even used the network cable. Both were just very slow. I'd come back to room to try to work and it just would be slooow. My room rate came with "free wifi" but if paying gave me a faster internet i'd have rather paid.
Despite the cold room and internet... Was a decent stay. Weird sticker stuck on window and a QR code stuck in bathroom mirror that read "hungry?" was creepy. Why can u peel it off? Looks tacky for "club level".
February 16, 2013
Rated 5 out of 5 by BrittM29 Great stay, can't wait to go back!
We had a large group of adults that attended the Ranger game on a Saturday. We got a great deal on the price because we had a large number of rooms. We all stayed on the same floor. It was a great experience and we will definitely stay again!
April 14, 2014
Rated 2 out of 5 by Maltese13 Needs Improvement
I was very disappointed that we paid so much for this stay and there was not a breakfast provided. The room air conditioner would not work properly or get cool enough. I received 2 emails with my final price for the stay and when I checked my statement online, I was charged a significant amount more because of "incidentals" that may happen. They said they do refund this but I was not notified of this in the beginning. We also should have received a law enforcement discount for booking with them, but did not receive it because they told us we should have let that be known upon booking. This was never clarified by them and I did not see this anywhere on their website when I booked.
April 21, 2013
Rated 5 out of 5 by BallparkFan A very comfortable hotel, great location
This hotel is within walking distance to Globe Life Park, a great place to see the Rangers (or in my case the Phillies) and not have to worry about traffic to/from the ballpark. The hotel staff were friendly and helpful. The room was comfortable and exceptionally quiet which isn't always the case in some hotels, As a solo traveler, I felt safe. The common areas were clean and well-maintained. Overall, my trip to Arlington was awesome.
April 2, 2014
Rated 2 out of 5 by Mojodessa sheraton arlington
This hotel seems to be going downhill little by little every time I go. My past stay was ok, like i told the lady when i checked out. Unfortunately, i noticed yesterday when i logged on to my SPG.com account that i had an upcoming stay for this weekend. I called SPG and they notified me that this was done at the hotel on the Monday when I checked out. The only problem is I never reserved a room. If you stay at the Sheraton in Arlington check your bill thoroughly. If they do overcharge you, good luck getting accounting to do anything for you. They will leave you out of pocket for a month for sure! Oh, it may be time to clean or replace the carpet in the rooms... 1712 needs some TLC.
April 26, 2013
Rated 3 out of 5 by Jimbo7733 Bad Experience
We had booked this room to arrive at 3:00 PM so I could finish some work I had to do before going to the Ranger game. When we arrived, there was a long line of people waiting to check in. It took approx 30 min to get to the desk and then they told me at 3:30 that my room was not ready and they would call me! I asked to speak to the manager and explained the situation he gave me a room right away. We went to our room and opened the door only to find other people already in the room. We were both very startled. We had to go back down with our luggage and find the manager who then gave us another room.
June 19, 2012
Rated 2 out of 5 by Herff Poor p.r.
Not pleased. I made a four day reservation for the final four and was told of a three day minimum which was fine. I had to leave one day early an was told I had to pay for four days. I made this through Amex platinum and plan to challeng the fourth day charge.
April 9, 2014
Rated 2 out of 5 by IW2014 Not prepared for conference
Had a Sun-Tues conference at this hotel. Arrived Sunday evening at 4:00 pm and waited it lobby for over 4 hours, along with many others, to get assigned a room. They were waiting for rooms to get cleaned. Store ran out of Starbucks supplies and other items were gone immediately due to all the people. There were issues with serving lunch in the restaurant on Monday. It was clear they were not staffed appropriately to meet the needs of the participants at this conference. Very nice, clean rooms. Would recommend this hotel unless it was for a conference event.
February 12, 2014
Rated 2 out of 5 by John022014 Smelly Linen and Room.
Hotel has been the preferred venue for my trade association for quite a few years now.
The linens and by extension the room smelled as if the sheets were washed WITHOUT laundry detrgent. Sweaty, musty, stuffy smell.
Toilet was on the verge of overunnig, addressed by maintenance.
Very uncharacteristic of this particular hotel.
Have stayed there for at least 8-10 years during our annual convention and did not expect that.
Hotel's coffee shop staff were overwhelmed and that during mid morning. 6-8 tables did it.
Front desk and Bell stuff were fantastic.
You got to do something with the hotel. Nothing has changed there in 10 years, add a bad smell and you are done.
I will not stay there next year during our convention in late February.
February 26, 2014
Rated 2 out of 5 by TommyP Airport shuttle is a joke
Upon arrival to DFW at 10:30pm was informed by employee that there was no shuttle driver and was basically hung up on
Had 8:30 am flight and phones downstairs as there was no info in room to get shuttle schedule and was told it had just left and next one was at 7:30 an hour away.
Front desk offered to call cab. Cab to airport had meter turned off and charged $40 for the $30 ride I had to the hotel. When questioned the driver said he had a special arrangement with hotel. Obviously the employees are receiving money for using him
I expect better and seriously doubt I would stay here again
August 22, 2013
Rated 5 out of 5 by Jymartin64 This is a great hotel in a perfect location
Loved this hotel. Only qualm I have is that it's probably in need of an update. It was a clean room but the stains on the carpet give the appearance that it's not. But I assume that an update is probably around the corner because it really is a wonderful place to stay. The Sunday breakfast was awesome. I'll definitely return!
July 1, 2013
Rated 2 out of 5 by mash poor condition and service lacks TLC
Overall the hotel is in need of some general upkeep. At my conference this was voiced by several.
Front desk staff were helpful, service staff need some training.
Toilet was stopped up twice, second time we observed the maint person splashing toilet water on the floor and dripping on the carpet. No effort to clean up.
SPG-I did not feel recongnized as a lifetime gold member nor did I receive typical benefits/upgrade, or an appology they were not available. I do believe the person may have been new. He wrote a note to the manager while checking me in and I heard a loud stern "NO".
August 18, 2012
Rated 3 out of 5 by Teddy56 Needs Improvement
Made our reservation a month in advance. Our Jr Suite ended up being a handicap suite and the hotel was not full at all……disappointing. Room service could not get meals correct. The bathroom had a leak from the floor above. The arm of couch had hair on it from previous guests.
April 1, 2014
Rated 4 out of 5 by OpinionOnEverything Nice surprise
really nice room upgrades and comfy beds
Came for the game, as I expect many do - wanted something "grander" for the Xmas holiday, but quite nice and crazy-good close to the stadium.
Service in club room quite nice too - isn't on scale of Asia hotels, but nice and friendly & helpful staff. Definitely would return.
December 28, 2011
Rated 5 out of 5 by Chris This hotel has incredible customer service
Upon arriving to checking out, the staff at Sheraton Arlington, which included Sklyer, Elizabeth, Carla, and Mandy went above and beyond making my stay so nice and enjoyable. Right down to running downstairs (I was in the club lounge), to get some peanut butter for my morning bagel.
June 11, 2013
Rated 2 out of 5 by Bubba2012 Not up to snuff
Room description stated it was for 5 people, but truly only slept 4. My son had to sleep in a chair for two nights. Hotel staff was not sympathetic and did not fix this problem or seem to care since we had already paid in full. Came back to room after first day and tub was clogged and filthy. Tub was unclogged quickly but not cleaned. Kids swam in pool, however came out with scrapes. Pool is very rough on feet, hands and knees, when kids complain and come out bleeding, you know it's bad. Upon check out, staff did not care how our stay was...did not even ask. Handed them our comment card upon checkout and they took it without a word and without eye contact. Very Poor customer service. Will not be back for sure.
May 29, 2012
Rated 2 out of 5 by Rachel74 Ragged Out!
This hotel is far below the level it should be. They tried to charge me about $180 night for this rat trap. Carpets, walls, furniture, bedding is dingy and stained. Bathrooms are outdated. Matress was noisy and uncomfortable. 1st room they put me in had leaking toilet and shower. Food on the furniture and bedspread. The rooms smell too. When I insisted on being moved the staff have me attitude and was unfriendly. Oh, and I got to move myself because they never got around to it. 2nd room still smelled, everything stained & A/C was really Loud. I gave up. Got way over charged. Not a good place to stay. Only thing good I can say is that this hotel has a good location. Right next to six flags, hurricane Harbor, etc
August 2, 2013
Rated 5 out of 5 by LRshow Wonderful staff and services.
The staff was so nice in making sure you were pleased with the hotel and the services. I was especially impressed with Linda in the restaurant. She was very friendly and personable and treated me more like family than a guest. She anticipated my every need. I never had to ask for anything. Michael, the morning waiter was also nice and pleasant.
The shuttle service was a wonderful feature though I stayed at the hotel the entire time because I was so comfortable.
March 10, 2014
Rated 5 out of 5 by Gunny130 great hotel
I am a business traveler and am on the road every week. This is a great hotel, staff is helpful, location is great for both Dallas and Ft Worth and close to pro sorting arenas
April 3, 2014
Rated 4 out of 5 by sportsfan Great hotel if going to a Rangers game.
Nice hotel, especially if going to a Rangers game. It is within easy walking distance. Cowboy Stadium is close but I did not walk there so cannot comment. The only thing keeping this from an overall 5 star is the lounge area. I stayed here a few years ago and the lounge was a large area. The last time I stayed the lounge was closed for renovations. I thought that was good as it was a little dated. But the new lounge is too small for a hotel that caters to sports fans and did not seem at all inviting. This is not a comment on staff as I did not purchase anything. The only other negative was digital channels were pixelated. This happened a different Dallas area hotel also, so it may have been the satellite service.
May 6, 2013
Rated 5 out of 5 by funbird Great place to stay
I was really pleased with all of the facilities. We had lunch there everyday and it was excellent. All of the staff was excellent.
April 3, 2014