Rated 5 out of 5 by laurelannk Outstanding fitness facility
Of all the hotels I've visited, this had the largest, most up to date and well-maintained fitness facility. Available 24 hours, it was usually busy at all times! It was a great way to keep up my fitness on the road.
August 30, 2013
Rated 4 out of 5 by Sandwolf All went well with my stay
Hotel needs modernization, i.e. new carpet and some furnishings, but still a nice place. Controlling water temperature in the shower was a problem. Hot to cold to hot to cold, back and forth while showering.
June 20, 2014
Rated 5 out of 5 by MLcoach Great sleep
Everything was fine and especially helpful front desk.
February 2, 2014
Rated 5 out of 5 by Tricia Beautiful hotel with great staff
Staff was extremely friendly and knowledgeable of the area, and the hotel was very clean and my room was incredibly big and comfortable.
June 3, 2013
Rated 5 out of 5 by lip54 This hotel's staff is AWESOME!
From the moment we checked in to the moment we checked out the staff was polite, knowledgeable and courteous. I would stay here again.
November 5, 2012
Rated 2 out of 5 by CPayne13 Location and Staff: Great! Room: Meh.
This hotel was Nice-ish. Location was great! Especially with all of the food options accessible from within the hotel. Staff was great. When I "blew a fuse" when using a hair dryer, the maintenance man was fast and friendly. Unfortunately, often it is the bad that you remember most. We had to fight the toilet every time get it to flush. The shower drain was ridiculously loud. The TV audio had static. The seemingly convenient HDMI outlet wouldn't recognize my iPad (even with appropriate connectors and cables). Not to mention this was the smallest hotel room in which I've ever stayed. I think I will stay elsewhere when coming back to Denver.
January 2, 2014
Rated 5 out of 5 by krae Staff great
Any questions or concerns I had were handled buy the staff quick and kindly that is always a good reason to return again.
June 16, 2013
Rated 1 out of 5 by JSmith2013 Great Location
Great location of Hotel, however the service and the lack of maintenance is less to be desired.
November 18, 2013
Rated 5 out of 5 by Elway Bronco Game
Great prices, Great location . Nice suite. Had to ask for a frige but it showed up shortly after.
September 26, 2013
Rated 5 out of 5 by Thechemist Hotel exceeded expectations
The Hotel exceeded my expectations. The quality of the room was fantastic. The bathroom toiletries availible went beyond all other hotels that I had stayed at the prior year (13 hotels). The only downside was the size of the bathroom. It seemed a bit cramped. The best part of the hotel are the employees. I had contact with three employees while I stayed there and all were very helpful, excited, and pleasant to be around. The conference that I attended that was at this hotel has the potential to be held at this location again next year and If this venue is chosen again, I would be happy.
May 12, 2014
Rated 5 out of 5 by Fancy Very nice
Very nice hotel, rooms clean, nice views, roof top pool very nice as well.
June 3, 2013
Rated 2 out of 5 by MStoner6 Average Hotel with an Expensive Price Tag
I have stayed at the Sheraton Denver Downtown Hotel numerous times and every time, I feel disappointed. At this point, I only stay there due to it's location and proximity to things I like to do in Denver. The rooms are just OK, although the amenities in the room are dated and not very exciting. I have stayed in MUCH cheaper hotels that have more amenities in the rooms; these rooms don't have refrigerators or microwaves; the bathroom amenities are boring and often under-stocked; the coffee makers are old and filled with gunk that spews out into your coffee. The staff doesn't really care about you or your business (and it shows) because the hotel is always busy (due to it's prime location) and they know that. Every time I check out and receive my final bill, I am always in awe at how much this place gets away with charging for such an average hotel experience.
June 10, 2014
Rated 4 out of 5 by George281 First impressions
On arrival at 10:30pm, the parking garage was very tight to maneuver and park. Checking in, and being the only person waiting in the preferred line, the young lady w/braces working the counter spent 20 mins chatting/flirting with a patron whilst her colleague checked-in 3-4 people. She then put me in the smallest, furthest away room and tried to explain it to be my fault for arriving so late. Next morning I called lobby to complain to manager. Larry took my call, quickly addressed my concerns and within 1 hr had me in a suitable room. He was very courteous and professional. Basically, he saved the day for your reputation as far as I'm concerned.
August 16, 2013
Rated 4 out of 5 by YCatSG A good conference hotel
I attend a conference at this hotel in September 2012. Th ehotel has suitable conference rooms, and staff are working efficiently on all the conference matters.
As for the guest rooms, I stayed at the Tower block, which is an old block built in 70s. The airconditioning is rather a historical model, which creates loud noise in comparison to others used nowadays. I needed to switch off the airconitioning throughout the night in order to sleep.
Also, for guests from Asia, we would not prefer to walk bare foot. Normally, a pair of indoor slipper is provided for all hotels in Asian region.
Overall, the hotel room is clean and comfortable to enjoy.
September 11, 2012
Rated 3 out of 5 by William811 Hotel did not meet expectation
Having stayed at several Sheraton and Westin properties and must my room was a real disappoint meant for the price point. My mirrored closet doors were off track and the relative size of the room was a disappointment as well. I stayed in the tower and access to it from the lobby was a little confusing when first directed by the staff. I know that was because it was across the street and having a customer go outside crossing traffic would not be the right thing to do. Once there two elevators on the tower side were just a bit too small when several people needed access. Staff was friendly, lobby attractive, room 1534 did not meet my expectations.
November 3, 2012
Rated 2 out of 5 by Michaelbw1998 Great Location, Many Inconsistencies
Located ½ Block from the 16th Street mall with its free bus.
Bad experience with Samantha at the front desk: When my wife asked about stamps, she was rude and dismissive, and then proceeded to give inaccurate information. After I complained to the front desk manager this young lady shot us dirty looks when we passed through the lobby.
Gym was very well equipped, though not all TV’s were operational
The hotel layout was confusing.
WiFi was spotty and required separate logins multiple times per day, worse on mobile devices
The room was small, no dresser or wardrobe; it has 2 small nightstand cubbies for clothing which were insufficient.
January 6, 2013
Rated 4 out of 5 by nmcap1 Staff is Great
The check-in personnel were great; notable was Maria.
August 19, 2013
Rated 2 out of 5 by wyoguy room 1112
The room we were in needs work. The bathroom had wallpaper peeling from the wall in several places. The bath surround was badly stained. The bath faucet dripped and the toilet seat was loose. The ceiling had been patched poorly.
The door into the room had over one inch gap at the bottom.
There were other things that were not right. This room needs serious attention!
June 13, 2014
Rated 5 out of 5 by Bill77 Great Stay
Pleasant stay away from home. No problems.
June 13, 2013
Rated 5 out of 5 by rtmonte great
entire staff great
very service oriented
November 15, 2012
Rated 2 out of 5 by DAPTLP Dissapointed
We stayed Friday 6-20-14 and Saturday 6-21-14 at Downtown Denver, room 510. We were placed in the "Tower King bed" rooms.
Lobby very welcoming and clean.
Check in staff very friendly.
Pool staff friendly and attentive.
Restaurant in lobby had excellent breakfast.
The air conditioners smelled horrible as if they had moldy moisture in them. Unbelievable bad smell to the room.
No in room refrigerators.
Bathrooms very small and noisy.
Tower are in great need of remodel.
Our friends, room #518 ordered breakfast/room service and told it would be there in 30 minutes. 90 minutes later the food had not arrived.
Check out staff was very rude, didn't even ask if we enjoyed our stay as if they did not care. They did not offer our folio and was very short saying "we will email you your receipt" We got home and found out our bill was charged $211 dollars more than it should have been charged. We attempted called the hotel to correct bill and told it would be refunded in 3-5 days. We spoke initially to a male who had a think accent and difficult to understand and non-caring attitude. I then asked to speak with a manager and was transferred to a woman named Myra. Myra was very nice and accommodating on the phone and ensured she would have billing error corrected. She was very professional. She offered to remove incidental charges from bill.
We have stayed at Sheraton properties in the past and had much higher expectations.
We will not stay at this property again and will not recommend it to anyone. I had planned to consider this property for an upcoming conference venue, unfortunately this will not happen either.
June 22, 2014
Rated 3 out of 5 by SJA54 I wanted to like it, but .......
Great location -- right at the 16th street mall and we were upgraded to a beautiful suite (platinum on an award stay). Great health club in the tower.
The hotel is very chopped up and the ground floor of the tower is not very attractive. The suite had an airplane sized bathroom and very funky shaped rooms -- hard to get out of bed without bumping into the mirrored walls. We had two rooms -- on checkout we found out they charged us incorrectly for BOTH rooms -- and it took talking to three people to get it resolved. None of them seemed in a rush to fix things -- despite me constantly reminding them that we had a flight to catch!
January 2, 2012
Rated 3 out of 5 by Lawrence25 Inconvenient and confusing connection between buildings
The connection between the two buildings is inconvenient, particularly if you're staying in the "tower" building. "You cant get there from here". You have to go down then up, or up then down. Very confusing. While I appreciated the safety feature, you have to swipe your room key to get to any floor.
June 14, 2014
Rated 2 out of 5 by ADI2013 ADI conference 2013
Stayed in the tower:
After opening the door to my room I went right back to the desk and asked to be located to another room because of a strong mold/mildew odor...
The next room did not, immediately, have the mold/mildew odor but it was surprisingly dirty, needed to be dusted, vacuumed, lamps did not turn on, the remote control for the TV was absent, and paint in the bathroom was chipped and hanging down from the ceiling.
After contacting the front desk the issues were corrected... However, the mold/mildew odor did become an issue in this room when the noisy air handling unit was turned down.
If my conference were not in this hotel would have left.
April 5, 2013
Rated 1 out of 5 by jswrangler MAJOR Renovation Desparately Needed
This hotel could/should be a nice property...but instead it is a poorly maintained sub-par hotel experience. Unless you look closely, the lobby area appears adequate, but if you look closely you'll see the significant wear on the property...and while I was there the revolving door didn't work correctly once. The guest room halls are dark and dreary with missing shades on the overhead lights, laminate is peeling from the doors, the grass cloth is filthy, the carpet is stained, the elevators barely work and the hotel staff uses the end of the hall near vending for an overnight trash storage area (that was a very nice touch). Inside the guest room I had was comparable...with a practically non-working HVAC system, banged up furniture, and a chair so filthy I wouldn't use it. And the interior court yard view...WOW! The biggest problem with this hotel is that someone saw fit to do a paint/carpet "fix up" (who knows how long ago that was) when actually it needs a SIGNIFICANT gut job renovation.
June 13, 2014
Rated 3 out of 5 by Don305 Sheraton Downtown Denver
The hotel is quite large. It takes a bit of time to navigate the layout - especially from the Tower to the conference room level. The location, however, is great. It's right next to several restaurants, a movie theatre and a mall. You can hop on and off the free bus that runs by 16th Street.
June 13, 2014
Rated 4 out of 5 by John8765 Diverse Hotel
I initially booked this location due to a conference at this location. I stayed four more nights for a vacation. The hotel worked very well for both. I was particularly impressed with the event staff.
June 15, 2014
Rated 4 out of 5 by Kiam Excellent staff & SPG status recognition but one of our rooms was not properly cleaned
First 3 nights on Biz (Club Floor Tower), first got a King and found the room to be too small, changed to two double beds room, enjoyed it and had a very pleasant stay. 4th night on leisure, Executive Suite (2 queens), asked if there was any difference between the Plaza and Tower Buildings, was told no, so I went with the Tower one as it is near Club Lounge, had a horrible night with one of the two heaters not working, extremely small bathroom (reminded me of my trip to Europe), room was not properly cleaned (found out when we were ready to fall asleep at 1am), took some photos and showed them to one of the managers on duty in the morning so that next customers won't get to see what we saw. 5th night, had to change to a King Suite at Plaza, which was much better and so comfortable. I will never stay at a 2-Queen Suite in Tower again.
The hotel staffs truly recognized my Gold (and later Platinum status). Managed to hang on to our King Suite for the last 3 nights after I turned Platinum. Really enjoyed it. I am not sure if a standard room at either building is the same, but those who will stay at a Suite, choose King Plaza, and never Two Queens Tower.
I would not discourage anyone from staying here based on our one bad night at the two queens suite Tower because all the other nights were really pleasant especially in the King Suite Plaza. Most staffs are top notch except the one who told us there was no difference between the two buildings, not sure why she wouldn't tell the truth but her customer service was excellent though during check-in.
Also, really enjoyed breakfast at the restaurant on the first floor, excellent staffs and good selection of food.
December 5, 2011
Rated 4 out of 5 by Moto2014 Would stay here again
All expectations were met; bathtub didn't drain on day 2, and sink didn't drain on day 3, however, once reported was resolved. Location of property is excellent and convenient to practically anything you want. Appreciate the added feature of having to swipe room key in elevator to access the floors. Green Choice option especially appreciated!
June 10, 2014
Rated 4 out of 5 by Justina14 Business Accomplished
Met my business objectives, and had a great dining experience. Be prepared to walk between towers and be accomodated with the worlds smallest bathrooms.
June 15, 2014