Rated 3 out of 5 by Frequenter81 Good SPG, but could be better
The Sheraton is well placed in Denver! Some rooms are older and worn compared to SPG sister (Westin) down the street. I wouldn't consider this hotel to be on the same SPG level as the Westin. That said, the staff is ALWAYS wonderful, the rooms are clean and comfortable, and everything is expedited when needing to be taken care of. Valet has become more costly in the past year, but it's worth it while being downtown. Very close to Coors Field and Pepsi Center (walking distance).
August 8, 2014
Rated 5 out of 5 by havebusinesswilltravel Reel Big Fish Concert
My wife and I came to Denver to see Reel Big Fish with a buddy up in Boulder. We were upgraded to the club floor. The rooms were a little small compared to what I am used to at sheraton but still nice. The club floor had amazing views and service was pretty good. The Yard House is in this hotel and its really tasty. Also this property is on 16th mall which makes it prime territory for downtown shopping, eating, drinking, great place. I would stay here again, and again.
February 21, 2012
Rated 4 out of 5 by NEAdelegate First, the staff was awesome.
First, the staff was awesome. The hotel was very full due to having over 10,000 educators in town but the staff always tried to do their best to take care of issues in a friendly and professional manner. The big issue was the reoccurring problems with the elevators in the Tower building. It is difficult to move a lot of people in a short period of time anyway and when only half of the elevators were working at time, it was a very lengthy wait to get up or down.
A big shoutout to the staff for bringing around water and treats to people in line during registration.
July 8, 2014
Rated 3 out of 5 by Spartanfan Overall, OK
Overall, my stay was OK. The location is great; the staff for the most part friendly, and the fitness center was one of the nicest I have ever experienced in a hotel. The valet service was below par. When I checked in, I was promised 5-7 minute retrieval service. The average was 15 minutes with some being much longer than that. What I found very upsetting was I was promised a comp for my long wait one day, a very nice offer, but when I returned home to see my bill, I found it was only lip service as I was charged. Not enough of a problem for me to not recommend this hotel, but one that soured my experience.
October 22, 2012
Rated 4 out of 5 by GameChanger Great location, great hotel
I was very impressed by the Denver Sheraton during my three day stay for a short conference. The location on the 16th Street Mall cannot be beat. The architecture and décor are very appealing and staff service level is high. I must admit that I was most pleasantly surprised with the lovely SPG welcome snack - there are benefits to signing up and prioritizing SPGs over other hotels.
August 17, 2014
Rated 3 out of 5 by Jaspy Bad housekeeping checkout service
I was told many times by your staff that check out was at noon. When i returned to my room at 11.15am to gather up my belongings and checkout, I found housekeeping in my room. She had thrown away my items still on the vanity in the bathroom and could not understand why I was there or why I was displeased and she would not leave until I forcefully requested her to leave. This was after I opted out of having housekeeping for a day and worked with the hotel on check in when my room was not ready. I went out of my way to accommodate the Sheraton, but the Sheraton did not go out of it's way to accommodate me.
November 12, 2012
Rated 5 out of 5 by gld1958 Excellent Atmosphere
My son flew in from CA and met me for a Bronco's game. The Sheraton was excellent. From valet's to the wait staff everyone was friendly and the atmosphere was excellent.
August 25, 2014
Rated 4 out of 5 by OccassionalTraveler Overall Great Hotel
Great hotel, in good location. Can walk to lots of events, restaurants, and other local spots easily. Can also get lost pretty easily in this hotel as it is two bldgs, with elevators everywhere going to different places. May want to write down where you park to make it easier.
Would prefer that the 2 in gap on the bottom of the rooms be dealt with. Its amazing how much noise filters in though them in the middle of the night.
Front Desk personnel were really great. Gave tips on moving around the city, places to eat, tips to make the stay better. Moved a lot of people through checkin quickly, but still felt like they took the time to speak with each person and answer questions.
Sorry we only stayed here for one night, but it was great, and we will be back for more on future trips.
July 29, 2014
Rated 4 out of 5 by wrelv Desk - Good / Breakfast - Not so Good
The front desk was fantastic. arrived early and they didn't have a room to meet my needs. No problem. Stored luggage, texted me when ready, room was fantastic.
Breakfast was a problem. Ratio seemed to be one wait person per every 4 tables but lacking in service. Food replenishment was tardy at the buffet.
August 19, 2014
Rated 5 out of 5 by Terryb56 Weekend Stay
Staff and property are both excellent! Close to the RTD and FreeMallRide.
August 26, 2014
Rated 5 out of 5 by PaAn Stay-cation to Denver
Location was excellent! Staff was helpful and friendly. Room was clean and comfortable. The bed was a little worn, but did not hinder a good nights sleep.
August 24, 2014
Rated 3 out of 5 by Chacha12 this hotel has great food
this hotel has great food; the sleeping rooms need to be upgraded a bit. housekeeping is slow
August 25, 2014
Rated 3 out of 5 by izaki i'd say this is sub standard room!
The amazing thing is that Trevor was so sweet when I checked in and he was so pleasant and efficient but I have to say overall this was one of the poorest and most unappealing room in a long time for me to stay at (and I travel a great deal every year, so I stay in TOO many hotels and I can surely compare with a very critical eye)!! I was even recognazied as a Gold member and was given the Club lounge key (not that i even had time to use it) but when I asked if it was an upgraded room i was told it was :-( My gut feeling is that the tower was the dumpy small rooms with tiny bathrooms, and old looking furtinure and small size! not even the usual complimentary water bottle in the room..
December 19, 2012
Rated 5 out of 5 by TechDiva80 Wonderful conference hotel-downtown location is convenient and amazing
I attended a national conference in April 2014. Its about a 30 minute ride from the airport. the Sheraton is located right on the 16th street where any store that you need is located. The staff at the hotel was friendly and helpful. Opt for the room with the mountain view in the tower building. Its worth it! Beautiful heated pool and the workout area is state of the art with a great view into the City. The bed was super comfortable but there was a strange musky odor like there was a water leak. I hope they get that fixed. Aside from the smell everything else was wonderful. I highly recommend.
April 28, 2014
Rated 3 out of 5 by stryker This hotel is showing its age
I was offered a free upgrade and I appreciate that - thank you.
Couple of issues that do not meet the Sheraton image - my opinion.
1) No fridge / no microwave - cabinet was empty
2) No sheets blanket for pull out - called and waited over an hour
3) Room showed age overall - basically dirty looking, i.e.. tile, carpet, window frames, etc
4) expensive daily parking
5) Club member lounge closed to all sheraton members except platinum - really ?? what does that tell a loyal member (me) since a joined in 1989 - 25 yrs and I am not allowed up to the 22 floor - sad !!
6) Breakfast buffet service was absolutely terrible - big group (OBGY professionals) on site but restaurant should have ramped up personnel
May 20, 2014
Rated 5 out of 5 by Neil59 Quick overnight stay
Needed a room for an overnight stay while taking my son to the airport. He didn't want to stay at the airport so we stayed in town. I have a lot of loyalty to Sheraton/Starwood so I always pick a Starwood property if available. Stay was fine; nothing spectacular but we were only there to sleep. Sleep was good.
August 18, 2014
Rated 5 out of 5 by Thechemist Hotel exceeded expectations
The Hotel exceeded my expectations. The quality of the room was fantastic. The bathroom toiletries availible went beyond all other hotels that I had stayed at the prior year (13 hotels). The only downside was the size of the bathroom. It seemed a bit cramped. The best part of the hotel are the employees. I had contact with three employees while I stayed there and all were very helpful, excited, and pleasant to be around. The conference that I attended that was at this hotel has the potential to be held at this location again next year and If this venue is chosen again, I would be happy.
May 12, 2014
Rated 2 out of 5 by traveler1106 One of the worst stay at an SPG hotel
Upon coming to the hotel, the counter person told me that they oversold the room. Offer to either move me to Westin, or a room with rollaway bed and provides 10,000 SPG points. So far, the promised 10,000 points is never received, and the rollaway bed was just terrible, causing pretty bad neck pain.
The next day, I was supposed to be transferred to a "normal room". Waited almost 2 hours in my room for the front desk to send in the keys and missed dinner. At the end, had to get the new room keys from the front desk and move things myself. Took forever.
Spending about 60 days a year in various hotels, this is definitely one of the worst experience in an SPG or Sheraton hotel. Needless to say, will never stay here again.
June 22, 2014
Rated 5 out of 5 by APERSON Largest hotel in US
Amazing. Great location. There are so many bars, the gym is the most amazing, largest gym of any hotel I've stayed at.
August 23, 2014
Rated 5 out of 5 by TravelerGS Best Hotel in Downtown Denver
I have been staying at this Hotel for a number of years, I am always welcomed as a return guest. I always get the same room that I request.
This is a large Hotel, and it may take a few moments to get checked in, Room service may take a short time as well.
Rooms in the Tower Building are small, except for the suites. If you need more space, ask for rooms in the Plaza Building.
It may take a moment for you to get to the Tower Building, but you will get the hang of it.
Parking can be expensive, I would suggest taking the RTD Sky Ride from DIA, and then the Free 16th Street Mall Shuttle.
The Hotel is well situated on the 16th Street Mall, and many fine restaurants, and shopping can be found within walking distance or the Free 16th Street Mall Shuttle.
You will be glad that you choose this Hotel to explore downtown Denver.
August 3, 2014
Rated 4 out of 5 by theboss27 Convienent Downtown Location
Attended one meeting where it appeared there was no air conditioning in the room on Wed 8/20 - Terrace Room - uncomfortable for large group at 80 deg F
August 22, 2014
Rated 4 out of 5 by Jig1600 Unexpected Wake-Up Call
After flying 4 hours to get to Denver and running directly to a client dinner, I finally made it back to the property around mid-night before getting up at 5:30a to continue my journey to Vail. Unfortunately, the fire alarm went off for 25-solid minutes at 2a. After 25 minutes, there was about 2 minutes of silences which was followed by another 2 minutes of annoucements (all repeative) letting us know that we were all-clear. When I went to check out that morning, the front desk did not apologize or acknowledge it at all.
Also, parking garage is incredibly small - specially for a full-size SUV.
August 22, 2012
Rated 3 out of 5 by dpete26 Location is Great
Located on the end of the famous 16th Street Mall, with shops, restaurants and free bus service. Lively bars are at the other end, but still within walking of the hotel. Pool is heated, but no hot tub/Jacuzzi. Hotel rooms are typical sized, but small bathrooms-only one person at a time. Hotel is a hub for conference activity and always busy. Rooms and hallways are in need of a refresh; décor is fine, however, getting very worn in many areas (e.g. large wallpaper panel hanging in my hallway). Splurge for Club level (if not with a conference) free in-room Wi-Fi and a higher floor in their tower.
October 31, 2013
Rated 3 out of 5 by SMS57 ok, not great
We had 2 rooms for a conference- no free internet from rooms -only from conference area- very inconvenient. NO whirlpool/ hot tub...Broken sink stopper in 1 room, 2nd room got a call the final night at 10:30pm- leak below & women had to get dressed pack up & evacuate room- the front desk even asked if they would come down to lobby for key cards! Then they were sent to smaller very hot room - no offer of reimbursement or upgrade for the inconvenience!
Front desk needs customer service training- not very friendly at check-in or check-out!
The banquet food & service was good- better than average.
September 11, 2013
Rated 5 out of 5 by MMC44 Great Property, Service & Location
Hotel upgraded me complimentary to Executive Suite based on my Platinum status. Service was exceptional and hotel is very convenient to great restaruants in downtown Denver.
August 20, 2014
Rated 4 out of 5 by Scottsdale29 issues not resolved
Front desk agent DID NOT respond to broken phone ( Dead ) connectional portals not working and TV remote broken. After walking to the desk from the 11th floor TWICE to report problem and be told that some one would be up to fix and address the problems and would respond ,those issues were NEVER RESOLVED. I felt the desk clerk was nasty and I was bothering Her,
I also found Tonys ( Hotel Manager ) response after I went to the Ex. office to be " cookie cutter " and as if I bothered him with trivial issues, He stated He would " Get back to Me " as of today that call STILL has not happened,
April 1, 2014
Rated 4 out of 5 by KYLIb Careful when booking
For the price of the room, I thought we'd have a better view - instead of rooftop air conditioners.
Staff was professional though.
August 21, 2014
Rated 3 out of 5 by traveller0145 Conference hot spot
We had a conference in your location from April 9-11. We came in a few days early to do some touring. We had asked the concierge where we were on the map and she said "oh lunch time" and walked away. She met a friend for lunch in the back and walked right by us again, with no response. We had to go to the visitor center for help, where they were very helpful and they stated our situation at the hotel has happened a lot. They were helpful and that is how we determined what tour to go on. The next day when we went to book the tour, we had a male concierge, and he was VERY helpful. It made up for it. The conference rooms were great, and the lunch and breakfast were incredible! Overall, great exoerience!
April 15, 2014
Rated 4 out of 5 by Doc1966 hotel fine; guest room very disappointing
Hotel was clean. Location excellent. Front desk and reception staff also excellent.
I declined Evergreen program, but housekeeping not aware or ignored this. No clean towels. Bathroom not cleaned each day. Trash left on sink counter top once. Bed was made daily. Room needed vacuuming one day, but it wasn't done. HVAC did not work properly. I failed to notify engineering, but the thermostat was flashing repair icon the entire time I was at hotel. Very disappointing. I've been to Sheraton many times. First time such a poor experience in the room. Otherwise, hotel was up to Sheraton standards.
June 16, 2013
Rated 2 out of 5 by Amy71 Frustration!
My boyfriend and I had an amazing night in Downtown Denver. The hotel was accomodating and friendly....until the morning of checkout and after. I was woken up by housekeeping knocking at my door asking me when I was going to leave! Isn't that why hotels have check out times? I was very put off and when I checked out I let the front desk know what had happened and basically got the brush off. After I returned home, I had a billing question and was told to take it up with my bank when in reality the bank told me the hotel was at fault. The women I spoke with in billing was not helpful and I feel like the hotel tried to double charge me. Very Frustrated ! Customer Service was definitely lacking!!!
December 5, 2012