Rated 2 out of 5 by Patrolman I will not stay here again
Lets start with the staff. Un co-operative, rude, and all in all just didn't care at all. I found blood drops on a towel in the bathroom, went to the Concierge and complained, he didn't even bat an eyelid. "Yeah, so what do you want me to do about it"
I told him it was not good enough, he just walked away. Next, we rented a rental car, told 4 of the door people we were sitting on the seat outside and could they tell us when the rental arrived, the car did arrive and it wasn't until an hour later that we actually found the person that delivered the car to us. He had spoken with the same people and they told him they knew nothing about the car. We watched all this facade unwind and no one even cared.
I feel that the staff in this Hotel need a lesson in customer care and are very unprofessional. They all need to read the book "A moment of truth" and get their act together. I will never stay here again and am a very dissatisfied Customer. Having stayed a Sheraton Hotels in the past around the world, I would class this one a the worse.
June 28, 2013
Rated 3 out of 5 by traveller0145 Conference hot spot
We had a conference in your location from April 9-11. We came in a few days early to do some touring. We had asked the concierge where we were on the map and she said "oh lunch time" and walked away. She met a friend for lunch in the back and walked right by us again, with no response. We had to go to the visitor center for help, where they were very helpful and they stated our situation at the hotel has happened a lot. They were helpful and that is how we determined what tour to go on. The next day when we went to book the tour, we had a male concierge, and he was VERY helpful. It made up for it. The conference rooms were great, and the lunch and breakfast were incredible! Overall, great exoerience!
April 15, 2014
Rated 5 out of 5 by laurelannk Outstanding fitness facility
Of all the hotels I've visited, this had the largest, most up to date and well-maintained fitness facility. Available 24 hours, it was usually busy at all times! It was a great way to keep up my fitness on the road.
August 30, 2013
Rated 2 out of 5 by Mike490 Tired Convention Hotel
The public areas of the hotel are updated. The Yardhouse restaurant on site is a fantastic option. I was upgraded to a larger room given my frequent SPG stays. The room had a tiny bathroom and furniture from the 80's. It was really a awful. However, I could live with that. The largest complaint comes from the fact that each of the three days I was there, we tried to order coffee and oatmeal from room service. 2 of the 3 days they quoted 1 hour delivery times and it actually took a full hour. 1 day it was over an hour so we did not order and had to start our day without food until noon. Room service is poorly run if they can't handle coffee and oatmeal in less than 1 hour. It pretty much ruins your day if you have to skip breakfast due to the inability to get food. Oh yes, we could have gotten coffee and a pastry from Peet's in the lobby....but the lines there we 50 people deep as well.
May 11, 2014
Rated 5 out of 5 by BronocoFan1 Great location
Location was great and staff were extremely friendly.
May 19, 2014
Rated 2 out of 5 by CPayne13 Location and Staff: Great! Room: Meh.
This hotel was Nice-ish. Location was great! Especially with all of the food options accessible from within the hotel. Staff was great. When I "blew a fuse" when using a hair dryer, the maintenance man was fast and friendly. Unfortunately, often it is the bad that you remember most. We had to fight the toilet every time get it to flush. The shower drain was ridiculously loud. The TV audio had static. The seemingly convenient HDMI outlet wouldn't recognize my iPad (even with appropriate connectors and cables). Not to mention this was the smallest hotel room in which I've ever stayed. I think I will stay elsewhere when coming back to Denver.
January 2, 2014
Rated 3 out of 5 by GKrgk Infrastructure issues are significant
This hotel works as convention location. Rooms are renovated but small cy comparable standards. Bathrooms are at best unfortunate. Fitness facility is excellent. Breakfast package did not include breakfast. Parking is for precision drivers. It is a lottery to determine if your car will be unscathed. Housekeeping is poor.
May 14, 2014
Rated 5 out of 5 by sestra Great Venue
We had out annual meeting here and it was great.
May 18, 2014
Rated 5 out of 5 by Inverted1 Great location, high quality!
Beautiful hotel, great staff, perfect downtown location. This place has it all. Excellent restaurants/bars on site!
May 17, 2014
Rated 1 out of 5 by JSmith2013 Great Location
Great location of Hotel, however the service and the lack of maintenance is less to be desired.
November 18, 2013
Rated 5 out of 5 by Tricia Beautiful hotel with great staff
Staff was extremely friendly and knowledgeable of the area, and the hotel was very clean and my room was incredibly big and comfortable.
June 3, 2013
Rated 5 out of 5 by lip54 This hotel's staff is AWESOME!
From the moment we checked in to the moment we checked out the staff was polite, knowledgeable and courteous. I would stay here again.
November 5, 2012
Rated 5 out of 5 by krae Staff great
Any questions or concerns I had were handled buy the staff quick and kindly that is always a good reason to return again.
June 16, 2013
Rated 5 out of 5 by Elway Bronco Game
Great prices, Great location . Nice suite. Had to ask for a frige but it showed up shortly after.
September 26, 2013
Rated 5 out of 5 by Fancy Very nice
Very nice hotel, rooms clean, nice views, roof top pool very nice as well.
June 3, 2013
Rated 4 out of 5 by George281 First impressions
On arrival at 10:30pm, the parking garage was very tight to maneuver and park. Checking in, and being the only person waiting in the preferred line, the young lady w/braces working the counter spent 20 mins chatting/flirting with a patron whilst her colleague checked-in 3-4 people. She then put me in the smallest, furthest away room and tried to explain it to be my fault for arriving so late. Next morning I called lobby to complain to manager. Larry took my call, quickly addressed my concerns and within 1 hr had me in a suitable room. He was very courteous and professional. Basically, he saved the day for your reputation as far as I'm concerned.
August 16, 2013
Rated 4 out of 5 by nmcap1 Staff is Great
The check-in personnel were great; notable was Maria.
August 19, 2013
Rated 4 out of 5 by YCatSG A good conference hotel
I attend a conference at this hotel in September 2012. Th ehotel has suitable conference rooms, and staff are working efficiently on all the conference matters.
As for the guest rooms, I stayed at the Tower block, which is an old block built in 70s. The airconditioning is rather a historical model, which creates loud noise in comparison to others used nowadays. I needed to switch off the airconitioning throughout the night in order to sleep.
Also, for guests from Asia, we would not prefer to walk bare foot. Normally, a pair of indoor slipper is provided for all hotels in Asian region.
Overall, the hotel room is clean and comfortable to enjoy.
September 11, 2012
Rated 3 out of 5 by William811 Hotel did not meet expectation
Having stayed at several Sheraton and Westin properties and must my room was a real disappoint meant for the price point. My mirrored closet doors were off track and the relative size of the room was a disappointment as well. I stayed in the tower and access to it from the lobby was a little confusing when first directed by the staff. I know that was because it was across the street and having a customer go outside crossing traffic would not be the right thing to do. Once there two elevators on the tower side were just a bit too small when several people needed access. Staff was friendly, lobby attractive, room 1534 did not meet my expectations.
November 3, 2012
Rated 2 out of 5 by Michaelbw1998 Great Location, Many Inconsistencies
Located ½ Block from the 16th Street mall with its free bus.
Bad experience with Samantha at the front desk: When my wife asked about stamps, she was rude and dismissive, and then proceeded to give inaccurate information. After I complained to the front desk manager this young lady shot us dirty looks when we passed through the lobby.
Gym was very well equipped, though not all TV’s were operational
The hotel layout was confusing.
WiFi was spotty and required separate logins multiple times per day, worse on mobile devices
The room was small, no dresser or wardrobe; it has 2 small nightstand cubbies for clothing which were insufficient.
January 6, 2013
Rated 5 out of 5 by Bill77 Great Stay
Pleasant stay away from home. No problems.
June 13, 2013
Rated 5 out of 5 by rtmonte great
entire staff great
very service oriented
November 15, 2012
Rated 3 out of 5 by SJA54 I wanted to like it, but .......
Great location -- right at the 16th street mall and we were upgraded to a beautiful suite (platinum on an award stay). Great health club in the tower.
The hotel is very chopped up and the ground floor of the tower is not very attractive. The suite had an airplane sized bathroom and very funky shaped rooms -- hard to get out of bed without bumping into the mirrored walls. We had two rooms -- on checkout we found out they charged us incorrectly for BOTH rooms -- and it took talking to three people to get it resolved. None of them seemed in a rush to fix things -- despite me constantly reminding them that we had a flight to catch!
January 2, 2012
Rated 5 out of 5 by railman If you squint just so
Pay the extra and get a room with a mountain view. Situated at the South end of the 16th street mall you'll feel like you're in a much larger city.
May 15, 2014
Rated 2 out of 5 by ADI2013 ADI conference 2013
Stayed in the tower:
After opening the door to my room I went right back to the desk and asked to be located to another room because of a strong mold/mildew odor...
The next room did not, immediately, have the mold/mildew odor but it was surprisingly dirty, needed to be dusted, vacuumed, lamps did not turn on, the remote control for the TV was absent, and paint in the bathroom was chipped and hanging down from the ceiling.
After contacting the front desk the issues were corrected... However, the mold/mildew odor did become an issue in this room when the noisy air handling unit was turned down.
If my conference were not in this hotel would have left.
April 5, 2013
Rated 4 out of 5 by Seattle63 Fun and Affordable
The staff is very responsive and the restuarant options with-in the hotel are fun and affordable. Construction outside the hotel Saturday Morning was loud at 6am
May 13, 2014
Rated 4 out of 5 by Scottsdale29 issues not resolved
Front desk agent DID NOT respond to broken phone ( Dead ) connectional portals not working and TV remote broken. After walking to the desk from the 11th floor TWICE to report problem and be told that some one would be up to fix and address the problems and would respond ,those issues were NEVER RESOLVED. I felt the desk clerk was nasty and I was bothering Her,
I also found Tonys ( Hotel Manager ) response after I went to the Ex. office to be " cookie cutter " and as if I bothered him with trivial issues, He stated He would " Get back to Me " as of today that call STILL has not happened,
April 1, 2014
Rated 4 out of 5 by Kiam Excellent staff & SPG status recognition but one of our rooms was not properly cleaned
First 3 nights on Biz (Club Floor Tower), first got a King and found the room to be too small, changed to two double beds room, enjoyed it and had a very pleasant stay. 4th night on leisure, Executive Suite (2 queens), asked if there was any difference between the Plaza and Tower Buildings, was told no, so I went with the Tower one as it is near Club Lounge, had a horrible night with one of the two heaters not working, extremely small bathroom (reminded me of my trip to Europe), room was not properly cleaned (found out when we were ready to fall asleep at 1am), took some photos and showed them to one of the managers on duty in the morning so that next customers won't get to see what we saw. 5th night, had to change to a King Suite at Plaza, which was much better and so comfortable. I will never stay at a 2-Queen Suite in Tower again.
The hotel staffs truly recognized my Gold (and later Platinum status). Managed to hang on to our King Suite for the last 3 nights after I turned Platinum. Really enjoyed it. I am not sure if a standard room at either building is the same, but those who will stay at a Suite, choose King Plaza, and never Two Queens Tower.
I would not discourage anyone from staying here based on our one bad night at the two queens suite Tower because all the other nights were really pleasant especially in the King Suite Plaza. Most staffs are top notch except the one who told us there was no difference between the two buildings, not sure why she wouldn't tell the truth but her customer service was excellent though during check-in.
Also, really enjoyed breakfast at the restaurant on the first floor, excellent staffs and good selection of food.
December 5, 2011
Rated 3 out of 5 by Marlo I would stay here again, but definitely in a larger room.
We had a king room in the tower building. It was quite small for two adults and a baby We requested to be moved to a larger room and the front desk staff (Hanna?) was very pleasant and accomodating. The larger room was an additional $15/night, but worth it in the end to have the additional space.
We had a breakfast and parking package which was quite nice. There is a Yard House in the hotel which has some really great food and an incredible beer selection.
We enjoyed the pool a couple days. There was a shortage of pool towels on one day and it seemed like even the bartender couldn't get housekeeping to bring more towels up.
Overall a good experience.
July 19, 2012
Rated 4 out of 5 by VideoVern Small but adequate rooms
This was one of the smaller rooms that I have stayed in recently. I did have a great view of the 16th Street Plaza. I had a problem getting the room up to 68 degrees. I ended up setting the thermostat to about 78 to get it there. I mentioned it to one of the engineers in the ballrooms and he offered to come up and get it fixed. I told him to wait until I checked out as I had already figured out the system.
On the Meeting side of my experience, the hotel now requires that we pay for a "Supervisor" to sit and watch us load-in, set, strike and load-out. This added cost added NO value to the meeting experience that I could see.
January 11, 2014