Rated 3 out of 5 by navajonki Mediocre
I've stayed at Sheratons and similar hotels around the world, and while this wasn't terrible, it certainly wasn't the best. The room was clean and well prepared when I arrived, but the bathroom looked like someone had torn something off the that had been attached quite securely (I took a photo, happy to send it over). I asked for a toothbrush and it took about 25 minutes to bring it up.
Neither of these was severe, but it's the small things that set aside the excellent hotels from the mediocre ones.
On the plus side, the gym and pool were excellent, the staff was extremely friendly and helpful, and the food served was quite nice.
April 25, 2014
Rated 5 out of 5 by patsy45 GREAT HOTEL!
very nice rooms and the people were extremely helpful.
April 3, 2014
Rated 5 out of 5 by Atillathehun Incredible room
I had a great stay at the Sheraton. The room was fantastic, service was great. The staff went out of their way to make sure I was comfortable and had what I needed. Great location too.
June 26, 2014
Rated 1 out of 5 by MJames13 Very Disappointed will not visit this location in the future
Unfortunately I was sadly impacted by the LAX airport shooting in Los Angeles on 11/1/13. After waiting outside of the airport for 7 hours, our flight with Virgin was cancelled with no other options but to purchase another flight with another airline. My husband and I were planning to visit Dallas for his birthday to attend a Mavs and Cowboy game! To our disappoinment, we just could not afford 600 to purchase another flight. Everybody was very accomodating in refunding and cancelling our reservations, the rental car and another hotel. But Sheraton refused to help up get our money back for the night that we could not make it! I just wanted to share the non-emotion that this hotel has for such a tragic event that some of us had to endure with no control of our own! Thank you but no thank you Sheraton Dallas, I will NEVER visit or recommend your establishment. But I will continue to stay at other SPG locations.
November 20, 2013
Rated 1 out of 5 by mrbad This place is horrible and gives all Starwood hotels a bad name
SOO many things when wrong... 1. My room was horrible 2. A rattling noise every 5 minutes in the ceiling all night long 3. TV channels didnt work 4. Shower was BARELY a drip 5. I thought they had come around when i went to the gym (iuts nice) but they had NO water in there.. hard to work out when the water is empty. 6. Parking- I paid 21/ day for parking but on the first day could not get out of the parking garage for 20 mins and the phones didnt work to call someone to help- I was 20 mins late to a meeting 7. When they did move to a new room, it was much smaller and had visible water damage in the shower, was dirty 8. failed to clean the room on the 3rd day until I called- I was out of the room all day from 8 am to 5:00 pm 9. They then screwed up the billing by splitting it into 2 bills and not giving me the first one.. Great job Sheraton.. I will NEVER stay here again and now I question all sheratons...
January 27, 2013
Rated 2 out of 5 by travlinglight Staff is friendly but the building is crap!!
I have stayed at this location twice this year, each time for one week period. I though I was lucky by being put in the north tower this time, but luck was blind. There was electrical issues that left most of my room with out power. This would included my TV and my AC. The staff was friendly in dealing with this issue but because the hotel was over booked, they could not move me to a new room. I fell asleep with the maintenance staff in my room still working around 11:30pm one evening. I am sure they would have read me a bed time story had I requested but I only wanted ac. I woke up around 2:30am in a puddle of my own sweat to find that they couldn't fix my ac and call to the front desk informed me because most of the south tower was with out ac that there wasn't any potable fans available for me. I did survive the night and it was fixed the next day while I was out. My other main issue was the parking garage had issues with my room card and would not let me in or out.
June 23, 2014
Rated 1 out of 5 by Unsatisfied5565 My experience with this hotel is horrible
I have been staying at this hotel for 2 months. I just reached my plat status this week and I'm already thinking about quitting this hotel!
My experience with this hotel has been horrible. I entered my room last week and found there were hundreds of flies dancing in my room. They could not resolve the issue but instead they gave me an upgrade. (would you expect a hotel like Sheraton to have fly issues?) . The internet in the room was not working neither, so I had to spend the entire week without internet. I called their technicians many times, and the only response I received was "your issues has been escalated to the next level, and your case number is $#$@#$"
I did room service for my laundry yesterday and was told to expect my laundry by 6:00 pm next day. They delivered my laundry UNWASHED and told me to do it myself on the 4th floor and they would provide me with some coins for the laundry machines. I waited for 3 hours and no one showed up to give me my coins. Then, I decided to just do it myself. The laundry machine was not working and ate my $2.50. I called them, and they told me to speak with the front desk. Then I had to spend another 30 minutes dealing with them to get my $2:50 worth of coins refunded.
March 30, 2014
Rated 2 out of 5 by rtlover Disappointed!!
I was extremely disappointed with this hotel. I heard really good reviews about this hotel from coworkers that had previously stayed…maybe change in management? The beds are very hard, and the toilets throughout the hotel kept me up- literally you could hear the toilets flushing on different floors. I stayed on the 8th floor and it had a strange odor (a coworker stayed on the 9th floor and it didn’t smell). The staff aren’t very friendly (a few were friendly). The waitress in the sports bar even told me three different time I didn’t know what I was ordering, and that I was wrong. When I got home I checked my credit card and saw I had a charge- I called the hotel and the staff was extremely rude when I asked about their holding policy (she literally told me that the front desk didn’t know the holding policy and I HAD to call back and talk to Accounting). Bottom line- I would not recommend this hotel to anyone.
April 12, 2013
Rated 2 out of 5 by Rich14k Smoker ruined it, staff didn't care
My first night went pretty well. The room was very nice, except for a lot of internal mechanical noises and a commuter train outside the window. The second night, someone was smoking in a nearby room, and it came right though my vents (especially the one in the bathroom). I was offered the opportunity to switch rooms, but having already been in bed for the night, I decided against moving at that time. A maid came up and sprayed a deodorizer instead. The next morning, the smoker struck again, and again I was told that "security would look into it". When I checked out a few hours later, I urged the staff member not to assign my room to anyone else until the smoker had been identified and my room had been fully fumigated (for the sake of the next guest). The staff member told me there was simply nothing they could do about the situation, and she displayed absolutely no empathy for what I had been through, or for what the next occupant of that room would go through. Although the root cause of the problem had been a rule-breaking guest, I feel the hotel staff could have displayed a lot more sympathy for my plight, and they could have been a lot more aggressive in solving the problem (e.g., they never even sent anyone to my room to inspect how bad the smoke was; also, someone should have a building schematic which identifies which other rooms are directly connected to the same air duct as my room, thereby greatly reducing the number of potential locations of the smoker). Sometimes you just get terrible luck with your neighbors, but you at least expect the hotel personnel to help minimize the damage.
June 29, 2014
Rated 1 out of 5 by Unsatisfied10 Worst hotel experience - three rooms, and two hours later
We checked in at 3pm on Saturday and were given a room in the North tower. Upon entering the room, we were extremely surprised to find that the room was still occupied and walked in on a very surprised gentleman. After apologizing profusely, my wife and I hauled our luggage back to the front desk to wait in line again. Without an apology or offer to transport our luggage, we were given a second room. This time the room had not been cleaned with food, mail from previous guest, and used linens scattered about the room. A call to the front desk on resulted in a half-hearted apology and assurance that they would send someone ASAP to clean the room. Not satisfied, we hauled our bags again to the front desk. The third time, we were offered an apology and two breakfast vouchers for our trouble but still no offer to at least transport our bags. After two hours and three rooms, I can safely say that I will not be visiting again.
November 15, 2012
Rated 5 out of 5 Daughter's Wedding
Food and service was great. We had two bartenders, one was awesome and the other was terrible. No a big deal though as we all had a great time. Chaparral Room has great view of Dallas skyline. All hotel staff were friendly and accommodating. Parking system was horrible as parking cards seemed to never work. I would recommend the hotel as great place for wedding.
June 24, 2013
Rated 3 out of 5 by MarkCr Front Desk
Check-in was difficult because of lack of experience of staff. Specifically asked for a king bed in a suite. Ended up hauling all of our things up to a very small standard room with 2 queen beds. When I came all the way back down, she blamed the confusion and error on me!
June 23, 2014
Rated 2 out of 5 by bRb1982 Hotel is Tired
I get it caters to the convention crowd - not the most sophisticated of people but the staff seems tired and irritable ( no doubt having to deal with convention people). The rooms were dark and tasteless. No hot water in the shower. Two double beds when I requested a king (I'm platinum level so maybe I'm just too spoiled).
December 14, 2013
Rated 4 out of 5 by arch0072 Hotel was clean and had freindly staff
Overall the Room was nice, could use some updating as it’s an older hotel. The staff was nice and helpful. The only downfall was the in house restaurant Kitchen table, we had a gathering as a team and their quoted signature dish fried pot roast was terrible, very dry and lacking any flavor and requiring steak sauce to make it edible.
January 16, 2012
Rated 1 out of 5 by Unta777 Do Not Stay in the South Tower!
Stayed in the South Tower last week for two nights. What a piece of crap. The rooms in the other two towers are nice. South Tower rooms have peeling wallpaper, HVAC that doesn't work, bathrooms are incredibly small. When checking out, staff said they are going to remodel. Cannot charge the same nightly rate for a substandard room.
March 13, 2012
Rated 3 out of 5 by Traveler315 Hotel OK
We checked into the hotel with several rooms. One of our room was not cleaned when we got to the room. Called for room service and went to dinner, retuned 2 hours later and room was still not cleaned. We did not get hand towels everyday. We had to call several times in order to get hand towels.
June 22, 2014
Rated 3 out of 5 by No123way Not bad, but disappointed in accessibility to everyday items at any hour and details
i do not have time to complete
June 26, 2014
Rated 4 out of 5 by wayne8 Executive Suite
We had problems with the heating & A/C that were never resolved or compensated for. The 1st night, we came in late and though the room was warm, we just thought it would take time to cool down, but it didn't. The next day, we reported it. It took 2 repairmen over an hour to fix it. They fixed it too well and it would not stop cooling. I reported that the next day and they apologized and gave me 2 breakfast coupons, which I told them I would not be able to use. The cold days and nights that followed outside were just as cold inside. My wife didn't want to have to pack up and move again, so we stuck it out for 2 more days. Other than that and the ungodly tipping of Valet, everything else was fine. You would think that at the very least in the Executive Suite there would be a refrigerator and micro wave, but those were scarce, costly, and didn't work right, though we did get the fridge for free. It froze everything we put in it no matter where the dial was set, really useless as it ruined all of our left overs and drinks.
January 26, 2014
Rated 4 out of 5 by DVDV Summer Adventure
Hotel is in a good location; close to bank; public transportation; access to a mall; staff is courteous, helpful, responsive, and show concern; room was spacious, clean, and comfortable. Only negative was the noisy, noisy trolley car directly under the hotel.
June 22, 2014
Rated 2 out of 5 by RichardM Good Location, Needs TLC
The Sheraton Dallas is an enormous hotel in a good, central location. Rooms are comfy, and there are plenty of amenities on the main floor.
However, a few issues soured my stay.
1.Housekeeping didn't clean our room. Twice. When I called to ask why, it was met with a shrug.
2. There is a potential safety issue in the parking garage across the street. The elevator lobby is dark, dingy, and all the light bulbs are burned out. Apparently its been like this for months.
3. The 2nd floor pathway linking parking garage to the hotel requires you to walk through a dark, wide open, unsupervised ballroom floor. It's kind of creepy, especially at night.
4. Trip coincided with New Year's Eve. The hotel was full of intoxicated high school/college kids. Plenty of drama. Security seemed to be overwhelmed by the crowd and couldn't maintain control. Someone pulled the fire alarm which stopped the elevators from operating. It was just ... messy. Something you wouldn't expect at a 4* hotel.
January 3, 2013
Rated 3 out of 5 by CEYN A bit disappointed
I was disappointed with my stay. Only 2 lights worked in my bathroom, the faucet was leaking in the shower, no long length mirror in the room so I had to stand on the toilet if I wanted to see my bottom half, I set my alarm clock and ended up missing my flight because when I woke up its was flashing 12:00! As far as the common areas the pool seemed small to me for the size of the hotel and I was a bit disappointed that there wasn’t an area that offered anything complimentary (coffee, water) other than in my room. On a positive note: The staff were very professional, gym is a good size and the hotel was clean.
May 9, 2014
Rated 5 out of 5 by slking Spectacular Experience
Upon checking in I was disappointed there were no upgrades available, but encouraged that checking back the next day I might be able to find one. The room was pretty small and smelled of fresh paint, however that didn't matter in the long run. There was a beautiful gift shop on site, a fun and exciting scene downstairs at the bar and the service by the senior members of the staff was next to none! We had an issue with the gate not opening for the parking garage and the valet did not handle it the way I would have liked, and when the head of the valets asked about my stay later and I told him he told me he would personally follow up with the overnight valet attendant, encouraged me to report the fresh paint smell and the smaller room to the desk and request a room in the previously renovated tower. I did so, was immediately moved to another room and treated like royalty. I appreciated the service, the smiles, and the eagerness to please from the entire staff. I would definitely go back!
June 14, 2012
Rated 1 out of 5 by Maryannb Never Again
My husband and I will NEVER stay at your hotel again. Although your staff was very kind, the room was not cleaned well, 1 trash can for a suite, no refrigerator. We did order a small refrigerator for $20.00 and it leaked. The food at every restaurant AND room service was awful. Thank you.
February 11, 2013
Rated 5 out of 5 by PDLOHappyme Lifetime, Spectacular Memories at Sheraton Dallas TX
Ms. Carrie rolled out the carpet with an unforgettable weekend that left sweet lifetime memories. Limo transport services to and from the airport. As we arrived tired and hungry from the long plane ride, we walked into a luxurious and spacious 2 bedroom Executive Suite, with 2 queen beds each, rose pedals on the bed, personalized gift package, and some finger licking BBQ dinner to die for. Thanks so much Carrie for these lifetime memories, that will get me back to the Sheraton sooner than later. Outstanding staff, was very personable, courteous, and polite, great buffet breakfast in the lobby area restaurant, loved the Fitness Center, close proximity to Dart transportation system to the American Airline Center, all of which far exceeded my expectation of the Sheraton Hotel. Such an awesome experience, down to the complimentary Business Services for printing our boarding passes. Loved it! Thank you ALL for this dream vacation. Keep up the good work and God Bless you. Our family will always treasure it.
September 10, 2013
Rated 5 out of 5 by Jean4121 Great Accomadations
The Sheraton in Dallas had an excellent staff in a very friendly environment. The amenities were great. Our week was enjoyable and very pleasant.
June 23, 2014
Rated 1 out of 5 by camper1 I would never go back
We had problems from over 30 minutes to deliver our beverages to our table, to room service over charges to LONG lines, LONG waits to speak with a manager and to top it off, reviewing my credit card bill upon arriving home they overcharged me from the final ZEROED OUT STATEMENT!!!!
February 12, 2013
Rated 2 out of 5 by RCOOPER The hotel decent
Though the roomw as decent, I would not recommend it. Was placed in rather compact room. The maids skip a whole dayof cleaning. I was not impressed.
June 23, 2014
Rated 5 out of 5 by Linda the staff is outstanding and I love the "green" program
The staff was always friendly and helpful during my entire stay, despite being extremely busy with conventions when I was there. I love the "green" option of not having your room serviced. I think that is a win/win for everyone. The fitness center was also VERY nice.
March 25, 2013
Rated 1 out of 5 by KLJH Bad Experience
I stayed at the Dallas Sharaton on Olive street for three nights. I was in town for the Rodan and Fields convention. The following issues occurred during our stay:
1) one set of towels for double occupancy
(we requested two additional towels)
2) No shower gel in bathroom
(we requested it and it was sent to our room)
3) No answer when dialing room service or guest services or the operator. Endless ringing and no recorded messages. This occurred every day and evening of our stay.
4) Inadequate staffing in sports bar during lunch - 45 minute wait for our food.
On a positive note - the concierge and registration process was efficient and the employees were nice and professional.
Message to Hotel Management:
I would suggest that if you know you are hosting a large group of guests during a convention that you staff appropriately- particularly the phone staff. Endless ringing is not acceptable and we even called from an outside line (using our cell phones) to try to get someone to pick up at guest services and room service.
February 11, 2013
Rated 1 out of 5 by Smurf33 Never Cleaned My Room/Resturant Issue
This hotel never cleaned my room in the three nights I stayed with them.
Also, had dinner with customers and the waiter forgot to place our order after we waited for 30 mins without him coming back.
June 22, 2014