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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.9 out of 5 by 270 reviewers.
Rated 3 out of 5 by Dirty pillows and bathroom I stayed at the Sheraton in Houston Brook Hollow Hotel. The hotel room overall was rather dated. The bathroom was dirty, broken bathroom tiles and doorknob. The worst thing was when laying down after a long day and discovered at midnight that 3 of the 4 pillows provided were dirty. They smelled of sweats, as if someone has slept on those pillows and sweated their way through the night and the staff did not change the pillow cases or pillows out. It was disgusting. I didn't call for more pillows because I had one that at least didn't smell of other people's odor. Overall, not worth the 4 stars or the money that I paid for. March 19, 2013
Rated 3 out of 5 by Mariachi Competition Front desk service was excellent; bar service was SLOW... Rooms were okay but, CARPET appeared and felt dirty. March 12, 2013
Rated 5 out of 5 by Hotel has a great workout room I loved that I could still get my workout in while staying at this hotel. March 11, 2013
Rated 5 out of 5 by 40 rooms All I can say is wow. My daughter got married and we ended up with a total of 40 rooms booked at this hotel. I did not here a complaint from any of our guest. The restaurant and bar service was great. And I highly recommend upgrading to the club level. March 11, 2013
Rated 1 out of 5 by Never again. Very unsatisfied with the service. I will never stay in this hotel. Very uncurtious employees. March 11, 2013
Rated 3 out of 5 by Hotel is good, but can improve... 1. Hotel staff did not slide my bill portfolio under my door on the day I checked out. So now I have to call them to track down my bill, which is not the most convenient. 2. I participated in the Green Program, and they did not slide the little cards under my door to exchange for points. Now I have to call the hotel to make sure I get my Green Program points. After I stay at a hotel, I don't want to have to follow up with their staff to make sure they did everything they were supposed to. It wastes my time. March 8, 2013
Rated 5 out of 5 by Very Spacious Room! The room was very spacious and nicely decorated. The club service was awesome! March 7, 2013
Rated 5 out of 5 by This hotel is very comfortable and cozy The staff was very friendly, and the beds are extremely comfortable. March 6, 2013
Rated 5 out of 5 by The Bed will make you forget anything bad The size and comfort of the room was absolutely wonderful. I wished I could've stayed there for forever, the bed was just so plush and the pillows matched. It was a wonderful stay overall. March 5, 2013
Rated 5 out of 5 by Clean & Comfortable Sheraton Brookhollow is nice and clean. I like the overall ambience of the hotel. The staff - especially the restaurant staff are welcoming and attentive. I really felt at home March 4, 2013
Rated 4 out of 5 by Great STAFF My overall stay was very pleasant thanks to your staff. The only thing I did not like. Was the BATHROOM. Hangers where loose, the distribution is not the best. Really small I have to say, I did not like it all. The room was ok, the beds are AMAZING you sleep like a baby, no noise. March 4, 2013
Rated 5 out of 5 by Nice, clean hotel From check in to check out the staff was very friendly, and helpful. This is a well maintained, clean property that I will definitely book in the future. March 3, 2013
Rated 4 out of 5 by Great bed & pillows; but need to fix hot water Loved the king bed and pillows- awesome, but I wanted to take a hot shower and it wasn't an option, water temperatures only ranged from cold to warm, not hot. Bar lounge area was nice as well. Fitness center had nice equipment but none of the TV's on the machines worked, just the ipod option. Unfortunate. February 28, 2013
Rated 5 out of 5 by Exceptional staff! This hotel has exceptional staff~~especially the front desk!!! February 27, 2013
Rated 5 out of 5 by Third Stay This was my third time staying at your hotel, and I found it to be as comfortable as the first two times. So, if there is a need for a fourth visit to Houston I will definitely consider your hotel. February 24, 2013
Rated 4 out of 5 by It's a hotel The hotel met my needs for the weekend. The staff was friendly, and helpful. February 21, 2013
Rated 5 out of 5 by A gem of a hotel I always stay here. Great rates, great rooms. Always clean and very dog friendly. February 19, 2013
Rated 4 out of 5 by Hotel Service needs improvement I expected it to be 5-star. But no fridge, and no microwave in my room. A staff eventually brought a fridge when I complained. I had to take my food to the kitchen, stand as long as the staff had the time to warm it for me. I was expecting a complementary continental breakfast, but there was none expect I paid additional money. The breakfast and lunch that the hotel provided, which was arranged by the conference organizer was well below expectation. On the third day, my key could not open the room anymore. It took a long time before a staff could answer me for a replacement. I had a good conference anyway. February 18, 2013
Rated 5 out of 5 by convience the hotel is very convient to anywhere you need to go in the city February 16, 2013
Rated 3 out of 5 by Hotel Review There were no trash can liners and the staff only made up one of the beds when they came to clean the room. There were no bathrobes waiting for us in the closet we had to ask at the front desk February 14, 2013
Rated 5 out of 5 by GREAT CUSTOMER SERVICE This hotel is number 1, when it comes to customer service. Their staff is always willing to assist and they make you a priority when things are needed. In addition, they made me feel special because they knew me by name. I was very impressed !! February 8, 2013
Rated 5 out of 5 by outstanding From the Front Desk to the Maintenance staff, everyone I encountered was clean, curteous and ready to help. Would definitely stay at this hotel any day. Thank you for making our visit enjoyable. February 8, 2013
Rated 3 out of 5 by the Hotel could have been better I was disappointed in location and quality of rooms February 3, 2013
Rated 5 out of 5 by Superb Service Nice and helpful staff. Thanks very much. February 2, 2013
Rated 5 out of 5 by Business trip w/ a perk I didn't expect this hotel to be so nice. I normally notice little details that leave me with a bad impression of the hotel, but this one was tops! The staff was friendly, room service was fast - food was good and not too expensive. The room even came with a robe. Perhaps I'm just inexperienced with nicer hotels, but that was a huge perk to me! The free wi-fi also allowed me to watch what I wanted off of my computer and not have to deal with the hotel's TV. The hotel was the best thing about my trip! January 31, 2013
Rated 2 out of 5 by Extremely loud door closures Although this was a very clean and nice hotel with extremely nice and accommodating staff - I would not recommend it due to the insanely loud door closures and therefore the lack of sleep. It literally sounded like someone was purposely slaming doors through 1am. Really too bad - it this was not the case it would have been a wonderful stay. January 31, 2013
Rated 4 out of 5 by The hotel is quiet and roomy Convenient Location, great rate for the class of hotel. January 29, 2013
Rated 5 out of 5 by Very Welcoming and Friendly We called to let the hotel know we were running late and to make sure it was still okay to arrive. When we arrived the staff greeted us by our names and were very attentive. Room was exceptional and clean. The continental breakfast was better than expected and the espresso machine was an unexpected treat! All the staff was very friendly. January 28, 2013
Rated 3 out of 5 by This hotel has really bad food The food was so bad that I finally started eating dinner at Olive Garden and breakfast and lunch at McDonalds, which were much, much better. The food in the hotel restaraunt was really tasteless. THis hotel is also in a very poor location which is difficult to get into and out of. January 28, 2013
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