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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.7 out of 5 by 900 reviewers.
Rated 4 out of 5 by Sherston LAX The best hotel at tje airport. Frequent shuttle to and from tne airpoirt. Great lobby lounge. August 7, 2014
Rated 1 out of 5 by This hotel falls short on customer response I have stayed in this hotel twice this year. The reception personnel at checking in needs major training. To me is it not what you say but how you say it that makes the difference. Their attitude is take it or leave it and they lack tact . I booked and paid for a corner suite that included Internet and Breakfast. In the rush of things I overlooked changing my reservation from 1 person to 2 and by the time I checked in I was handed one breakfast voucher. I inquire as to why I was given only one and their response was because I had made the reservation just for one person and if I needed another voucher I would have to pay another $30 Dollars. This was ridiculous because the breakfast buffet was only $22.00. I then said well If I give you back my one voucher then I can get to reduce my stay rate for $30 and the response was sorry I can't do nothing for you. Either pay the extra or beat it. This is the second time things go wrong with this hotel which I am planning on staying away from on my future business travels. August 6, 2014
Rated 1 out of 5 by Terrible Am a gold member with SPG, and spend many nights a month in hotels. Checked in to my room, smelled like an ash tray. Moved rooms,, smelled like body odor, cold water trickled out of the faucet, outdated TV, dirty carpet etc etc....They charge us 7000 points for this room, and I will never stay here again...Terrible! August 4, 2014
Rated 4 out of 5 by Great stay I was pleased with my stay at this hotel. The staff, food and location were great. August 4, 2014
Rated 2 out of 5 by Disappointing I booked this hotel for an early flight out of LAX. I was given an accessible room (even though I had not requested one, and I'm clearly not in need of one). I checked in around 10pm, and, with a 4:30 wake up call looming, I wanted sleep more than I wanted to go a few rounds with the front desk to get moved. The other issue I had was with the cleanliness of the bathroom. It looked as if the housekeeper had cleaned it halfway and forgot to finish. There was no shampoo or soap, only a bottle of lotion, and the bath mat was in a wad on the floor. As a Gold SPG member, I expect more. August 4, 2014
Rated 5 out of 5 by Excellent Hotel! Great hotel! Near to LAX and courtesy shuttle that brings you right to where you need to be. Food and drinks at the hotel are excellent and the prices are very good. The staff is top notch. They are very attentive to your needs and go the extra mile to help you out if you need it. August 4, 2014
Rated 5 out of 5 by Good Hotel by LAX I stay here often when on business travel. It is usually always busy however the hotel is very nice and I never have trouble getting to my place of business or the airport. Noise from the hallway or outside is never an issue. The food is good. I will say here anytime I need to travel to LA for business. August 4, 2014
Rated 2 out of 5 by Will not visit again The hotel has great lobby, restaurants and location. The room was horrible. The chair was broken and stained, the window was very dirty (never saw so dirty window), bathroom sink backs up overnight for some reason and needs unclogging in the morning. As usual, you have to pay separately for just about everything, the paid parking lot is across the street behind the hotel (does not even belong to the hotel). The cost of stay comes to about $250 per day and it is not worth it, not even closely. August 2, 2014
Rated 3 out of 5 by Not what it used to be This used to be my hotel of choice when travelling thru L.A.. Over the last few weeks I have noticed a decline in quality of service and care. After my last stay, I decided to consider other hotel options for my next trip. Upon arrival and check-in, the front desk staff seemed hurried and overworked. Rather than the friendly welcome that I used to recieve the check in was rushed and impersonal, even though there was no line waiting behind me.I am guessing that this quick process contributed to not receiving the wake-up call that I had requested. I have also noticed that my long standing Gold status no longer gets me the upper level room or extra amenities that it used to. Nothing major, but it was the attention to personal detail that used to keep me coming back. That said, the staff in the Paparazzi Lounge continue to exceed all expectations in professionalism and service. The experience at Paparazzi remains the primary reason to stay at the Sheraton LAX Gateway. Be sure to stop in and tell them that Steve said "Hello". August 1, 2014
Rated 5 out of 5 by RECENT STAY AT SHERATON LAX We have been staying at the Sheraton Gateway LAX hotel for many years, every time we go to LA. We like staying there because the hotel is always well kept, the proximity to the airport is very convenient because we normally arrive after a long flight and depart to another destination to come back again August 1, 2014
Rated 4 out of 5 by Excellent Front Desk Service While traveling for business I chose to stay near the airport as a platinum member. The front staff were exceptional, in particular Diana G. I had a parking issue that she was able to resolve. August 1, 2014
Rated 3 out of 5 by This hotel experience was disappointing. The room we stayed in was 1061. It was stuffy and hard to keep the temperature under control. The bathtub was super slippery. We planned on having the breakfast buffet, but found out that it was $22/person. I don't think so. August 1, 2014
Rated 2 out of 5 by This Hotel has terrible rooms When we checked in to our non-smoking room it smelled just like smoke. Had to call security to check it out. Our bath tub was filthy and we had to call house keeping to come and clean The shower head was not filtering all of the water so 1/2 of it was running into the tub. Because the drain was clogged up this caused a backup of dirty water in the tub. Had to call maintenance to fix. They offered to put us in another room but we were right in the middle of a conference and didn't want to be further inconvenienced. Didn't feel like the management was truly interested in our concerns. They did off to compensate us by removing (30.00 taxes) from our bill. July 31, 2014
Rated 4 out of 5 by Incident Handled Quickly On initial check in, I was unable to enter room. Keys did not work. Second night, went to the excellent hotel restaurant for dinner, returned and unable to enter room. Again called Guest services and Security was quickly sent up to let me in room and I was informed I would have 2000 points added to my account for the inconvenience. July 31, 2014
Rated 5 out of 5 by Awesome Hotel Awesome Service from all staff!! July 30, 2014
Rated 1 out of 5 by Lousy Hotel I was promised a complimentary upgraded room if available, it was, but for $40 more per night, Manager or supervisor would not help me. Overall I despise this chain of hotels July 29, 2014
Rated 3 out of 5 by It's was ok My stay was ok definitely not what I expected after paying almost $400 for two nights after our long travels our keys didn't work the first night housekeeping had to let us in and security never showed up to help us. July 29, 2014
Rated 4 out of 5 by Very comfortable hotel Overall, the room was comfortable and clean. There was an issue with doors slamming all day and night, in the hallway. I was close to the Club entrance, so it may have been those doors during the day. The club snacks were so-so, and we had to pay for alcoholic beverages, which was surprising to me. Otherwise, it was fine. July 28, 2014
Rated 2 out of 5 by Poor Customer Service and Accounting Although the room accommodations and the hotel features are acceptable, the customer service definitely needs improvement. At checkout I spoke to 2 different hotel representatives regarding my charges, and I was specifically concerned about the prepaid portion. I was given a receipt that showed the correct charges. However upon return home I realized that I was charged for an extra day. I contacted the hotel and I was told that the accounting department was closed and that I would need to leave a message or call back tomorrow. This is unacceptable and I am not at all happy with the service. July 24, 2014
Rated 3 out of 5 by Lobby bar associates Attempted to work and eat in the lobby bar but after 30 minutes received the menu and after 30 minutes I left because no one took my order, not even a drink order. July 24, 2014
Rated 1 out of 5 by This location has gone down the hill in recent years I will start by saying that we will Not be returning to this location. We have stayed here for the last 5 years each year getting worst but out last visit was the worst. We like this Sheraton because they offer the free shuttle to LAX, very convenient. We arrived on Wednesday night to check in, our reservation a King Size Bedroom. The person at desk told us that the hotel was at full capacity and that we get 2 queen size beds. Already a bad start. I don't get why you have to make a reservation if when you show up they no longer have a room that fits your needs. A queen size bed for a person who is 6'4 means to sleep curled all night long if you stretch your legs will hang from this bed. We walk in the room, Room smells like smoke (it's a non smoking room) The room next to us, whoever was staying there was smoking weed you could smell it when we walked by. They charge: $12.95 for 24 hours of basic internet. Room service food not impressed for the prices. Paid $15 for a waffle. They charge $4.00 for delivery and a 16% charge ( you still have an option for additional tip ) I never mind the prices for room service and specially a place by the airport it's expected to be on the pricey side but the food is lacking so many things. The outside of the hotel is trashed. When we walked in by the side there was empty bottles of vodka and tequila and plastic cups. We have been part of the Sheraton point system since 2009 we have never gotten anything out of it. I am very disappointed that big businesses like Sheraton try to give you crumbs for what you pay for. Other businesses will try to give you at least a muffin or something so small to show that they care. Don't expect it from Sheraton. I'm giving Sheraton LAX a one start only because the service people are nice. July 24, 2014
Rated 5 out of 5 by Quality hotel Great location/friendly staff/Great Managment-very accomodating/Club loune excellent July 24, 2014
Rated 3 out of 5 by good location in downtown very comfortable hotel. good staff. July 24, 2014
Rated 1 out of 5 by I paid for a corner suite, runway view, got a standard :( When I booked the room I specifically paid for a corner suite and a few days before I talked to the staff and I was assured they had blocked a high floor view with a runway view. But when we showed up all the had was a suite on the 3rd floor or a standard room on a high floor. Very poorly handled by the check in agent until the manager came out and at least adjusted the rate. Over all very disappointing. The club is also a joke, the staff is super rude. And when asked for ice their reply was the ice machine is broken. :( Needles to say that we stayed there about a week before and the ice machine was still broken. Overall a very disappointing stay. Staff indifferent. July 23, 2014
Rated 4 out of 5 by This hotel is user friendly Parking attendants were helpful and courteous which set the tone for our stay. Our room was ready and met our needs - we had plenty of everything. In-room coffee a nice touch. Food was good - both Sat, buffet dinner and Sun. brunch. Front desk personnel very pleasant and accommodating. I'd choose Sheraton again. July 23, 2014
Rated 1 out of 5 by Poor customer Service Had requested a late arrival. Called from airport to ensure two reserved rooms were close to each other. Front desk stated they had reserved rooms next to each other for us. When arrived at hotel, they gave my husband and I a room 2 floors away from our kids. When I arrived to my room, bed was not made and not cleaned from prior guest. When I called front desk, attendant was annoyed at me for calling! It was midnight and we were tired. Waited for it to be cleaned. Then attendant refused to let us stay in that room after we waited and gave us a handicap room July 21, 2014
Rated 5 out of 5 by Stop your searching! This sanctuary by LAX is the best hotel in the area. The staff is wonderful, the pool, hot tub and gym is super clean and open late! the food is great and the management team is the best!! thanks for a wonderful weekend, we loved it so much we stayed an extra day longer! July 21, 2014
Rated 5 out of 5 by Nice airport hotel Nice Convenient stay near LAX July 20, 2014
Rated 2 out of 5 by Shuttle and Parking Service is Dismal I waited one hour for the shuttle. I, as well as other guests were angry at the indifference of the shuttle driver. He passed us by on a few occasions and was apparently laughing at us. I hope he gets fired. I finally made it to the hotel and it took 45 minutes to get my car, even though this was 2 am and there was little activity at the hotel. To think I have chosen this hotel in the past for it's convenience! Please get your act together! July 20, 2014
Rated 5 out of 5 by sheraton LAX I enjoyed my stay here - LAX airport is such a neat place to stay and conference venue is excellent staff very friendly and helpful July 20, 2014
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