Rated 5 out of 5 by KZE16 Great hotel
The Hotel is excellent however check in I waited several minutes for check in and checking out was the same. Not enough check in staff. Had the same problem in the bar when someone eventually served us they were great but we had to go out and find someone 3 times also the food order was messed up...
June 17, 2013
Rated 4 out of 5 by Ingo404 Internet was very spotty
It was impossible to do any computer work in your hotel since the internet connection kept dropping off
January 27, 2014
Rated 4 out of 5 by JohnMiamiBeach Comfortable, Clean and Courteous!
Wonderful hotel. Clean rooms, trendy but not in an overwhelming/offputting way, friendly/well-trained staff, good airport location with cool views if you like that (yet very quiet in the halls and outside the windows), free airport transportation, good food. I like this place and would stay again.
February 4, 2012
Rated 5 out of 5 by LATT BEST AIRPORT HOTEL
Front desk staff always takes great care of spg members.
Rooms are very nice and clean.
A robe is always provided.
The club floor provides a nice breakfast.
The swimming pool is very nice.
All team members should be congratulated. They really try hard to please, and people do make a difference.
November 4, 2012
Rated 5 out of 5 by Jordan5 One of the best SPG options for near airport spots
This hotel is clean, has a good airport shuttle service, pretty good workout facility and has a trolly near by to take you to Manhattan Beach or other locations. This is my favority spot on quick lay overs in LA. Breakfast in the morning is pretty good although I wish that it started earlier.
April 7, 2012
Rated 1 out of 5 by BAKUSONE Need to charge for parking?
Can't believe the hotel charges the customers for parking.
May 19, 2014
Rated 5 out of 5 by acountraider Too Good to Be Noticed
I often frequent the SPG hotels near LAX, which is great cause there is four in the area and I always look forward to SPG status. I am so closed to Platinum so I have really just started staying at the hotel for no true purpose beyond upgraded status.
The sad thing is that after so many stays and so many dollars spent most of these SPG hotels do very little beyond offering you points. I have experience the true spirit of the program, however the norm is to stick you in a regular room call it SPG level and debate rather not if you can get the late check out...
My recent stay at this hotel was not that bad, thanks, but there was no room upgrade, no comp parking, just my gift of additional points which tend to be getting smaller and smaller compared to my first race to platinum...I stood in line at the "status-Line" and notice that no one pay attention to me or my facial expression of looking at three people get called before me...its annoying that the dedicated line is too busy calling from the general line...yet it is I who have choosing SPG to be and investment and have earned the status that I would like to be recognized for ...
not sure if this program gives what it was intended for, but looking at my AMEX monthly bill and I can assure that it takes..
February 3, 2014
Rated 3 out of 5 by Bill Unchecked Boxes
Good HVAC - check
Quiet Room (for an airport location) - check
Efficient Check In/Out - check
TV - no check, sound kept going out
Hot Water (shower) - no check, water remained hot only if I shut off and on (anti scauld sensor bad?)
Service in Lounge - check, friendly and responsive staff
May 8, 2013
Rated 5 out of 5 by Breck Great hotel for the price
We stay at this hotel anytime we have a layover at the LAX airport. It is always consistent, rooms are large and lovely and the beds are great. We highly recommend it to weary travelers. It's our home away from home in LA. We don't use the spa or pool as we're usually only overnight.
October 5, 2012
Rated 3 out of 5 by BuuDinh First time back to Sharaton
The room is great and clean, but the staff was not so friendly.
January 27, 2014
Rated 5 out of 5 by Notthatimportant Great Stay
The updates in the hallway and elevators look good. The rooms could use the same update. The matresses could use to be flipped or replaced in a few rooms. The staff is great, rooms are clean. They have installed a pull-up bar since my last stay. Well done ladies and gentlemen
June 23, 2013
Rated 2 out of 5 by Lynn Recent Hotel Stay
Beautiful hotel. Unfortunately I was overcharged for my room. Also, it's PET FRIENDLY and I wasn't informed. A barking dog next door woke me up and disrupted my sleep. Although they did change my room late at night, it was not good for my early morning meeting the next day.
May 20, 2013
Rated 5 out of 5 by Classywoman This hotel knows how to pamper you
Their beds and pillows are the best quality that I have ever experienced at a hotel. You get four pillows on your queen size beds. We felt like queens. The food and staff were excellent and the men that parked our car when we arrived at the hotel were excellent too.
October 10, 2012
Rated 5 out of 5 by LoriLynn Great
This was the last stop on our trip from San Francisco to LA, it was within walking distance to the Budget Rent-a-car, 1 mile from the air port and. The rooms were very clean and extremely comfortable and remarkably quiet. This hotel comes highly recommended.
September 4, 2013
Rated 4 out of 5 by Mysty Room Accessories
There was no glassware. I take drops of essential oils twice daily. There was not a single glass/ceramic piece in the room and only one place setting for 2 of us to share. In the past, there has always been water glasses or coffee mugs.
Don't know what SPG means.
March 17, 2013
Rated 4 out of 5 by Terry8182 Great place close to airport
The hotel was perfect location to LAX was at our terminal with in minutes. Friendly staff and great beds like always. Only complaint is we had 2 rooms and 1 got a backed up toilet while the other had a backed up sink.
Other then that stay was great for 1 night
May 15, 2014
Rated 5 out of 5 by DJMO19 Great Stay
The hotel was met my needs exactly. We ate sandwiches in the lounge area and the food was delicious and moderately priced. All of the hotel staff was friendly and efficient. I would definitely stay there again.
May 6, 2013
Rated 5 out of 5 by AntonChad Best benefits at LAX
I was very pleasantly surprised to learn the Sheraton Gateway now has evening snacks and breakfast in the Club Lounge daily. Yes, even on Easter morning.
That is a very nice benefit for road warriors!
April 2, 2013
Rated 3 out of 5 by FBERKNM Seems more like a motel
Subpar even for Sheraton. I am a frequent traveler and perhaps a tough critic. Still, the level of service here was no better than average. The condition of the room was well below par.
February 6, 2012
Rated 4 out of 5 by yoshikuni Great Service
Very convenient location, nice bar and restaurant, and the staff was simply outstanding. the front desk was excellent. the gym was also a great plus for travellers, and very peaceful.
December 28, 2011
Rated 4 out of 5 by YvesMM LA Paradise
This hotel is as close as you can get to the airport without having to go through TSA but yet, rooms are quiet. Staff definitely improved since last stay. Check in was swift and pleasant with agent very very cordial. I wished I had the gentlemen's name but he was a superstar.
Rooms very clean with ample room for extended stays.
Pool area very nice but hot tub out of commission due to unsupervised children exploring.
The restaurant ok but note the food is good but just pricey. Parking consistent with other LA area hotels.
April 28, 2014
Rated 5 out of 5 by HVHV Nice stay
I stayed here for a night to be close to the airport the next day. Everyone was friendly, the room, large, clean and comfortable. The bartenders were quick and friendly, the food was good.
Find some paint and accessories for the club lounge and I'd have absolutely nothing to critique.
May 13, 2014
Rated 1 out of 5 by Jack33 NEVER AGAIN
Worst experience in 64 years - 45 min check in - planned power outage with no notification. - closed access to elevators - dirty bath - TV remote did not work properly.
September 11, 2012
Rated 5 out of 5 by CDW1 Great stay
We came to Cali for our sons football game. Even though the hotel is right by the airport, we didn't hear any planes going by. Very clean and staff is friendly.
December 14, 2012
Rated 5 out of 5 Best airport stay at LAX so far
Efficient reception. Large room, very clean. Friendly staff. Also nice selction of bar meals. Nicely prepared at reasonable prices for an airport hotel.
April 9, 2013
Rated 3 out of 5 by ConditionOne Tired airport hotel
Checked in late afternoon for a one night stay, and was given a choice of an accessible king room or twin room on the Club Floor. Suites were available per the website, but as it was just one night, I didn’t push it. I’ve stayed at this property several times over the years, and it’s a typical airport hotel.
The room is starting to show its age, but it’s clean. Water pressure was extremely low, and the bathroom is rather cramped. The walls are also a bit on the thin side; you can hear the murmurs of your neighbors while they’re talking. The desk has a lamp with built in power ports. However, I wasn’t able to get Internet (either wired or wireless) working.
The Club Lounge is open in the afternoons from 5:30-7pm, and offers cheese, vegetables, soft drinks, and one hot item. Just enough to snack on. Wasn’t there for breakfast, so I can’t comment. The room service menu is varied, and the food is actually quite good. The gym is spacious with lots of equipment, which is good, as it’s usually quite busy.
Not bad for an airport hotel. I’m not sure if I can stay here for an entire week though. But for one or two nights, it’s barely adequate.
June 5, 2013
Rated 4 out of 5 by AdaC Convience location
Hotel room is nice and clean. Staff always forgot to give me $5 voucher or 500 starwood points when I hang out "no need to clean up my room" tag.
February 5, 2012
Rated 5 out of 5 by towergirl great features
Classy hotel..room was very spacious..staff was excellent..got to the hotel early and had to wait several hours, but it was worth the wait
March 18, 2013
Rated 4 out of 5 by Amber82609 Not the greatest experience
The hotel was nice, restaurants were good. But, we stayed 5 nights and not once did I get a hot or even warm shower in the morning.
December 10, 2011
Rated 4 out of 5 by robgra Second good experience.
This was my second stay in this hotel. Staff was friendly and responsive to my needs. I had a problem with internet conection in the room, that was solved swiftly. I was in a Club Room, and may be only one robe and few bathroom amenities are not enough for this kind of room. The lounge in the Club Floor was comfortable. And the best of all was an Italian restaurant (I do not remember the name), inside the hotel, that could easily compete with good restaurants placed in Italy in food, wines and price.
April 30, 2014