Rated 3 out of 5 by DocRon For a Convention Hotel
The staff was very accommodating and responsive. The lighting in the rooms was poor. The bathroom lights needs to be stronger. You could not see your clothes in the closet. The bathroom amenities were substandard.Towels were thinning.
The breakfast buffet food should be replenished frequently and one should never see an empty tray in the buffet line. The bagels were so hard and stale that they would break when you tried to pull them apart for toasting. The toaster should be replaced as it burns the top of the bagels most of the time.
Provide ear plugs as the jet take off noise is transmitted through the structure. Gym facilities were excellent for a hotel.
May 3, 2014
Rated 1 out of 5 by Jack33 NEVER AGAIN
Worst experience in 64 years - 45 min check in - planned power outage with no notification. - closed access to elevators - dirty bath - TV remote did not work properly.
September 11, 2012
Rated 5 out of 5 by CDW1 Great stay
We came to Cali for our sons football game. Even though the hotel is right by the airport, we didn't hear any planes going by. Very clean and staff is friendly.
December 14, 2012
Rated 4 out of 5 by Ingo404 Internet was very spotty
It was impossible to do any computer work in your hotel since the internet connection kept dropping off
January 27, 2014
Rated 5 out of 5 Best airport stay at LAX so far
Efficient reception. Large room, very clean. Friendly staff. Also nice selction of bar meals. Nicely prepared at reasonable prices for an airport hotel.
April 9, 2013
Rated 3 out of 5 by ConditionOne Tired airport hotel
Checked in late afternoon for a one night stay, and was given a choice of an accessible king room or twin room on the Club Floor. Suites were available per the website, but as it was just one night, I didn’t push it. I’ve stayed at this property several times over the years, and it’s a typical airport hotel.
The room is starting to show its age, but it’s clean. Water pressure was extremely low, and the bathroom is rather cramped. The walls are also a bit on the thin side; you can hear the murmurs of your neighbors while they’re talking. The desk has a lamp with built in power ports. However, I wasn’t able to get Internet (either wired or wireless) working.
The Club Lounge is open in the afternoons from 5:30-7pm, and offers cheese, vegetables, soft drinks, and one hot item. Just enough to snack on. Wasn’t there for breakfast, so I can’t comment. The room service menu is varied, and the food is actually quite good. The gym is spacious with lots of equipment, which is good, as it’s usually quite busy.
Not bad for an airport hotel. I’m not sure if I can stay here for an entire week though. But for one or two nights, it’s barely adequate.
June 5, 2013
Rated 4 out of 5 by AdaC Convience location
Hotel room is nice and clean. Staff always forgot to give me $5 voucher or 500 starwood points when I hang out "no need to clean up my room" tag.
February 5, 2012
Rated 5 out of 5 by towergirl great features
Classy hotel..room was very spacious..staff was excellent..got to the hotel early and had to wait several hours, but it was worth the wait
March 18, 2013
Rated 1 out of 5 by RH612 Missed Flight - 1 hr to get car from valet
I have stayed here many times as I travel. I called down to the valet 30 minutes to checkout. When I got downstairs my car was not ready and I could not find the valet for 15 minutes. I finally found him and he expressed he was the only one on duty. He explained that they lost my keys and my car. I was in a hurry to catch my flight and ended up waiting for an hour. The Front Desk Manager was of little to no help. It turns out the keys were there all along and they put the wrong tag on them. I missed my flight, was charged extra money for a new flight, and stil had to pay $32 for valet. Not even 1 apology from the front desk manager. Buyer beware.
February 28, 2014
Rated 4 out of 5 by Amber82609 Not the greatest experience
The hotel was nice, restaurants were good. But, we stayed 5 nights and not once did I get a hot or even warm shower in the morning.
December 10, 2011
Rated 3 out of 5 by BuuDinh First time back to Sharaton
The room is great and clean, but the staff was not so friendly.
January 27, 2014
Rated 3 out of 5 by GoZelda Internet Speed
Internet speed is extremely poor. System is no better than phone dialup. System is old and needs to be upgrade ASAP.
January 6, 2012
Rated 1 out of 5 by xzxx Don't book Club Floor
Booked Club Floor because of late arrival and online said 'evening snacks/food'. Not worth it. Evening food consisted of a frig. of bottled water. Front desk said there is 24 hours snacks. 'Evening food' means until 7:00pm. They should say 'no food after 7 pm" at front desk and online.Other guests were also complaining because they were disappointed there were not even 'peanuts'. Night staff did give $30 credit right away, but when checking out, morning staff had 'attitude' and challenged the credit. She did give it to me in end. Club Floor breakfast was some boiled eggs, yoghurt and various rolls. Not much for paying so much extra money. Will try not to stay here again, but was close to LAX and did not hear airplane noise.
June 27, 2014
Rated 5 out of 5 by 4mft99 The location is ideal
Great location off the major freeways towards Santa Monica, south to South Bay and around the block from LMU.
July 1, 2013
Rated 2 out of 5 by Nate29 Trash in room, SLOW valet
Don't look under your bed; you might see left over chocolate wrappers that the houskeeping staff leaves behind after they put the nice "gourmet" milk chocolate squares on your bed for you.
I wouldn't recommend valet parking, either. They're usually understaffed, take longer than they'll tell you to get your car, and calling down to request the car is a 10 minute process, too.
This is a great get in, get out hotel if you like staying by the airport and just need a place to sleep. If you're looking for a true SPG experience - nice hotels with courteous staff and a feeling of elegance away from home, I'd stay elsewhere. The airport culture really ruins the vibe of this could be great hotel.
June 12, 2014
Rated 5 out of 5 by Llola Excellent airport hotel
Location to airport is ideal, but the BEST feature is the ultimate soundproofing and room-darkening drapes.
July 26, 2012
Rated 5 out of 5 by acountraider Too Good to Be Noticed
I often frequent the SPG hotels near LAX, which is great cause there is four in the area and I always look forward to SPG status. I am so closed to Platinum so I have really just started staying at the hotel for no true purpose beyond upgraded status.
The sad thing is that after so many stays and so many dollars spent most of these SPG hotels do very little beyond offering you points. I have experience the true spirit of the program, however the norm is to stick you in a regular room call it SPG level and debate rather not if you can get the late check out...
My recent stay at this hotel was not that bad, thanks, but there was no room upgrade, no comp parking, just my gift of additional points which tend to be getting smaller and smaller compared to my first race to platinum...I stood in line at the "status-Line" and notice that no one pay attention to me or my facial expression of looking at three people get called before me...its annoying that the dedicated line is too busy calling from the general line...yet it is I who have choosing SPG to be and investment and have earned the status that I would like to be recognized for ...
not sure if this program gives what it was intended for, but looking at my AMEX monthly bill and I can assure that it takes..
February 3, 2014
Rated 5 out of 5 by Paula28 The service and people are wonderful!
The hotel had great features and is situated in close proximity to many restaurants and shops.
September 18, 2012
Rated 5 out of 5 by Hudson1960 This is great hotel for business travelers
Check staff is always professional, dinning experience is also great. very convenient.
June 22, 2013
Rated 3 out of 5 by Adrian1 needs improvement
Needs a designated parking facility for guests with cars other than the very expensive valet parking. Card Key to the room did not work the entire time of my stay, had to go to the desk three times to get new card keys which never worked . Maintenance were supposed to change the battery in the door mechanism but they never came. The Hotel shop never had anything I needed , always told waiting for delivery . Other than that my stay was fine .
July 14, 2014
Rated 3 out of 5 by Donaldo02 Not the greatest
They seem to want to nickel and dime you much more than similar chains do.
January 16, 2013
Rated 5 out of 5 by Dehi Great stay and location
Very kind service members and great location next to the airport.
July 2, 2013
Rated 5 out of 5 by GMLAC Very Nice Hotel, good restaurant
Very nice hotel, with an excellent Italian restaurant.
October 25, 2012
Rated 5 out of 5 by Exurberant One Night
Exceptional service with attention to details.
August 4, 2013
Rated 5 out of 5 by Jkpfenning964 Mr. & Mrs.
Great rooms and Anca was a great help.
June 30, 2013
Rated 5 out of 5 by formentos Stop your searching!
This sanctuary by LAX is the best hotel in the area.
The staff is wonderful, the pool, hot tub and gym is super clean and open late!
the food is great and the management team is the best!!
thanks for a wonderful weekend, we loved it so much we stayed an extra day longer!
July 21, 2014
Rated 5 out of 5 by Totes This is a great hotel
We were traded like royalty
December 19, 2012
Rated 5 out of 5 by lucybelle Quality hotel
Great location/friendly staff/Great Managment-very accomodating/Club loune excellent
July 24, 2014
Rated 5 out of 5 by LindenL Exceeds Expectations Every Time
As a frequent LA visitor, I have the opportunity to stay at many Starwood properties in the LA area. This location is the best, by leaps and bounds. The proximity to LAX is great for travelers. With it's recent face lift, it is a very inviting atmosphere; whether visiting in the summer by the pool with a Mai Tai, or during the winter, next to the trendy outdoor heaters sipping a Hot Toddy. The best part of the experience starts with Robert and his crew for the service they provide at the front desk. They certainly raise the bar when it comes to information, details, requests, and SPG recognition. The warm welcome and professionalism is always the prelude to fantastic stay...every time. Quite simply, they know how to make guests happy and do great job at it.
July 2, 2014
Rated 3 out of 5 by Libby07 Great location, disappointing rooms
Great location of hotel next to LAX airport for those needing a quick arrival or departure; however, this and other Sheraton's I have stayed seem to need updates/upgrades to their room decor and bathrooms. The bathrooms are poorly lit and the showers slow to drain. I've stayed at 2 different Sheraton's during the last month and both bathrooms smelled like mold. The pink/red mold on the shower curtain was clearly visible so not sure why those aren't replaced regularly by housekeeping. Surely it can be seen and smelled. Other than that, this particular hotel location worked out great for us as the shuttle ride to the airport was less than 5 minutes.
July 31, 2012