Rated 2 out of 5 by Nupe3 Hotel Staff Unavailable and Room not Clean
The hotel seemed to be only interested in volume of customers and not quality of service. My room was not clean and sheets had someone's hair on the bed. I tried calling the front desk and it took over 4 times me calling before they answered. The management team was informed and they did provide points but I honestly feel as if I shouldn't have paid anything, as it was that bad. Also the room service was very below average.
October 29, 2012
Rated 5 out of 5 by Destiny77 This hotel was a refreshing retreat in a busy city!
We were extremely pleased with the... cleanliness of the hotel, the quietness of the building, and the elegance in the lobby.
Each staff member took the time to respectfully greet us.
October 26, 2012
Rated 4 out of 5 by rpraz Comfortable
This hotel is convenient to the airport, as well as being within easy driving distance of the subway or downtown. The room was spacious and very comfortable (except for the heating controls, as mentioned by another guest). The Club Lounge breakfast was adequate, not extravagant. Staff were efficient.
October 23, 2012
Rated 4 out of 5 by rltango Very good service
The service at this hotel is superior, all staff have to be complimented.
The only problem is with noise depending what lineway is being used at the airport.
October 22, 2012
Rated 5 out of 5 by Bigwill Pleasant staff
Very friendly staff and close to the airport
October 22, 2012
Rated 5 out of 5 by VanessaSPNFan The staff is wonderful
I've only stayed here twice, both times for a Supernatural (tv show) convention. The event is quite large, especially on Sunday when the two main actors are there. The staff is super understanding of all the fan craziness. They were so kind and polite and I, for one, certainly appreciated it.
October 14, 2012
Rated 4 out of 5 by Shelley61 Good value hotel
Beds were really comfy and food in the restaurant was reasonably priced. Lots of planes flying over, since it is an airport location.
October 11, 2012
Rated 2 out of 5 by UnsatisfiedPatron Terrible Service; Cold Shower
The staff at this hotel is quite unprofessional and unhelpful. When I went for breakfast by myself, the waitress took my order then 10 minutes later told me to 'just grab it myself'. Very rude. At lunch with friends we were told to 'order quick cause it's getting busy'. (Different server) At lunch with friends again, we were forgotten, so we had to scarf down our lunch since things at the convention were starting back up right away. Three different servers, all terrible service. The servers that grabbed my tea on other occasions couldn't be bothered to smile.
The shower pressure wasn't good, and on one day I got a freezing cold shower. I told this to the person at the desk upon checking out and she just shrugged.
Do not stay at this hotel. Even if your convention is there, there are a few other hotels in the immediate area that you could stay at and just walk over.
The only reason I stayed was my convention was there, so it was convenient for that.
October 11, 2012
Rated 4 out of 5 by Emily73 Lovely!
Beautiful hotel, very comfortable king size bed. Staff was friendly and helpful.
Negatives: there was no hot water one morning of our 4 day stay, you must pay for parking every day, free wi-fi in lobby but not in room.
October 11, 2012
Rated 4 out of 5 by Justice Staff/Accomodations
The staff were great. The guys from the gift shop were amazingly nice & talkative. Front desk was ok, the guy who checked me in was awesome. So friendly. My room was ok, they upgraded me to a king when my friend backed out. It was clean & I loved the chairs instead of the usual uncomfortable ones you get.
October 10, 2012
Rated 3 out of 5 by Andrea415 Room For Improvement
I was unable to adjust the the tempurature in my room (415) when I called for assistance I was told to "shut it off completly - that may help. It did not, The drain in the tub did not work so I stood in 6 inches of water while in the shower. My server at Olio's on the night of 9/20 seemed to disappear. I only saw him as he lavished a table of five with attention. I was a table of one.
September 24, 2012
Rated 5 out of 5 by dhannanirn Great hotel
Very comfortable room with all amenities. Staff very courteous and and helpful. Enjoyed my stay.
September 19, 2012
Rated 3 out of 5 by AlexNY Alternative to downtown
Even thoug the facilities are a bit dated, the bed was not the most comfortable, meaning that itneeds a refresh on the mattress, the hotel is ok for a couple of nights and based on the need due to the film festival was a good option for an early departure. The staff are great, all of them are very nice, polite and helpful.
September 16, 2012
Rated 4 out of 5 by Snyderm86 Smokey smelling room
At check in I noticed a slight smell of old cigarette smoke in the room. On geting up the next day It was quite obvious that the room had been smoked in by a prior guest.
I recommend that you report any of this type of issue immediately on checking in.
September 11, 2012
Rated 5 out of 5 by Cullie This hotel has it all!
This hotel has great rooms, great beds, great staff and great food!
September 10, 2012
Rated 4 out of 5 by asujanto Comfortable beds
Most definately the best part about the room was the amazingly comfortable beds. Though, they are a little softer than the usual hotel bed, the rest of the room was nothing too spectacular but was modern.
The bathroom was a little tight, with a shallow tub, but overall fairly decent with some nice toiletry items.
I didn't really like the charge for the wifi in the guest room and also the parking fee ($15) for an unsecured parking lot but they provided the wifi in lobby, lounge and business center area.
Overall this was a pretty nice hotel but you will need to factor in the extra charges and decide if it is worth it to you to stay here over other hotels.
we'd probably stay here again if after considering the wireless fees and parking fees, the rates were comparable to other similar properties.
September 9, 2012
Rated 5 out of 5 by kurkles The hotel is very friendly
I have always have great service at the hotel.
The staff are very helpful and friendly!
September 6, 2012
Rated 5 out of 5 by Tregg01 Very Pleasant Stay
We enjoyed a rather long (5 nights) stay at the Sheraton, considering it is an airport location. In discussing this review, we agreed that we would give the hotel a 4.5 if we could, but settled on a 5 as we felt a 4 was too low. Platinum recognition was wonderful at check in as we were upgraded to a suite. Although not luxurious, the room was very spacious and nicely appointed with a refrigerator, stereo system, living area and spacious bathroom. Our favorite part of the hotel was the Club Lounge. Special mention goes to Val and Orlando in the lounge who were absolutely great in their care and kindness. The food was very good as well with a variety of offerings each morning and evening. Also dined at Olio one afternoon and enjoyed that experience as well. The only two hiccups were very slow and intermittent wireless internet service and the coffee machine in the lounge was broken for a few days (it was fixed while we were there). Other than that, we thoroughly enjoyed our stay and will look forward to returning again soon.
August 25, 2012
Rated 3 out of 5 by Antonio Sheraton's other property at YYZ
We stayed at the airport hotel and congress centre last month. SPG recognition was excellent - we received the room type we requested, and were upgraded. The property (formerly a Renaissance) is a bit dated but has a fantastic deep water pool and an ok exercise area. Parking is not free. A highlight of our stay was meeting Orlando, a host in the 7th floor SPG lounge! A real gentleman, and very helpful!
August 15, 2012
Rated 3 out of 5 by Outrunner Not Terrible, but not flagship Starwood
The rooms was quiet, though not everyone will be used to the sound of planes so close. (It IS an airport hotel, so should be expected!) It's a standard hotel, nothing great to differentiate it from other hotels. No one really goes out of their way to make you feel welcome. It's got the, "we're a hotel, what do you expect?" kind of feel to it.
August 14, 2012
Rated 5 out of 5 by CMO32 TO AIRPORT SHUTTLE STAY
Excellent welcome with details on our flight shuttle to the airport. Also, offered to help us with the Boarding passes prior to going to the Airport the next day.
Room service was excellent , service and food!
Shuttles to and from the airport were on time, clean, efficient, and exactly where we told to find them...made the airport a little less stressful.
August 14, 2012
Rated 5 out of 5 by MPK1211 Business Meeting
Great location, services close by i.e golf, airport, restaurants..was able to conduct my business without any distrubances. Great Club Floor...separate bar, breakfast in peace...
August 13, 2012
Rated 5 out of 5 by Duke21 Great hotel
Older hotel but is very quiet and comfortable. Staff were great and made me feel welcome. They went out of their way to accomodate my specific needs and i would definetly stay at this hotel again when I am back in Toronto. The food served in the Club restaurant was very good. Very close to the airport and a shuttle bus can pick you up 24/7 to take you there if required. I never used the pool but it looked really nice.
August 10, 2012
Rated 4 out of 5 by JasperO Great staff
After a long flight my bag went missing. Hotel staff did everything possible to help. Very friendly staff at the reception and via hospitality services. Breakfast staff was very friendly and the food was good, especially the omelet. Hotel is located 1hr 45min from blue mountain, a great place for some mountain biking if you have some spare time.
August 8, 2012
Rated 5 out of 5 by gladlotus Excellent staff
Very accommodating and friendly staff! The rooms etc all live up to what you would expect from a Sheraton of this caliber, but the service at the desk was above - from the friendly service to my late check in to the accommodations made for my rushed checkout.
July 26, 2012
Rated 5 out of 5 by yurik the most accommodating, friendly staff ever!
i've been staying at this hotel for business, and as a frequent business traveler immediately recognized that the staff at this location is beyond exceptional!
5 stars for the service from the front desk to the lounge!
July 19, 2012
Rated 4 out of 5 by midlandtourist Great Staff
Reception staff are so friendly and polite. Great recognition for platinum. Lounge breakfast fresh berries and fruit. I have a food allergy and the gentleman in the lounge at breakfast was very helpful checking for cross contamination for me. Good place to stay before or after a flight.
July 19, 2012
Rated 5 out of 5 by deb7840 Great Hotel
We stay at this hotel a few times each year and always find the staff friendly, helpful and yet very professional. Rooms are a very good size and cleanliness is 5 stars. This remains our hotel of choice when staying in Toronto.
July 4, 2012
Rated 2 out of 5 by SPGPLATDISS Concerned
I am a platinum member, it took me 10 min to check into two rooms on different floors (request adjoining rooms or at least close). One of the room was dirty and we had to change again. It took over 35 min to get into our room. Front desk individual struggled with the Computer while another staff member check in 3 other guest.
June 26, 2012
Rated 5 out of 5 by Jenn29 Great service
Stayed at the hotel for one night with 2 other family members because we were attending an event in the area. The staff at the reception was extremely helpful and friendly.
Part of the event was also going on in the sheraton conference section so it was nice of the staff to ask how we were enjoying ourselves at the event.
Overall it was a great experience and I am definitely going to be booking here again for the same event next year.
May 31, 2012