Rated 3 out of 5 by Medical23 Recent Small Business Meeting
Staff helpful and courteous
facilities becoming 'tired looking'
parking arrangements confusing
Meeting room and food service good
April 30, 2013
Rated 3 out of 5 by Tracy9799 Room was way too hot
The room was way too hot and turning down the thermostat did nothing.
February 20, 2014
Rated 5 out of 5 by Doelf74 This hotel has very friendly staff
The Club is excellent
The Room Lady very positiv and helpful
And also the Reception understood very well my wishes. Thank you
October 17, 2013
Rated 2 out of 5 by Mansa44 Shocked this hotel is a Sheraton
Shockingly run down hotel with bad customer service. The only thing I enjoyed was your shuttle bus service and restaurants.
May 12, 2013
Rated 4 out of 5 by Fran17 Spacious and comfortable room
My stay at this hotel met all my expectation of a fine hotel. The room was spacious and the bed was extremely comfortable.
June 24, 2013
Rated 4 out of 5 by AnnaAMI Great stay.
We ate at Olio for dinner as well as the breakfast buffet, and food and service (especially dinner) was excellent.
October 21, 2013
Rated 5 out of 5 by huey64 Very Friendly
The staff were very friendly, and help full. We were shuttled to and from the air port. We will return again!! Thanks
February 25, 2013
Rated 4 out of 5 by privatedancer Swimming Pool
I love the swimming pool very much. And the lobby is presentable. Most importantly, internet at the lobby is free!!
June 17, 2013
Rated 5 out of 5 by Blackwood Still happy, great service
Several more very nice stays. Outstanding staff & service -- can't say enough about the front desk & lounge folks.
May 28, 2012
Rated 4 out of 5 by Ferrari Luxurious beds and linens
Loved the beds and linens. Was hard to want to get out of bed each day. Friendly staff. Very helpful.
December 10, 2013
Rated 5 out of 5 by dhannanirn Great hotel
Very comfortable room with all amenities. Staff very courteous and and helpful. Enjoyed my stay.
September 19, 2012
Rated 5 out of 5 by kurkles The hotel is very friendly
I have always have great service at the hotel.
The staff are very helpful and friendly!
September 6, 2012
Rated 3 out of 5 by TLB22 no hot water
First morning of stay the water was luke warm at best. Second morning it was fine.
January 14, 2013
Rated 4 out of 5 by lj62 Stay
The rooms for excellent, staff were good. Only my reservation was in correct.
September 14, 2013
Rated 4 out of 5 by Flyingtailor another great stay
Thanks great stay good hotel very clean good front desk fast and friendly.
April 21, 2013
Rated 4 out of 5 by Flyingtailor nice hotel
This is a good solid hotel fast check in nice clean rooms and very homey.
March 30, 2013
Rated 5 out of 5 by Cullie This hotel has it all!
This hotel has great rooms, great beds, great staff and great food!
September 10, 2012
Rated 4 out of 5 by Steve218 Sheraton Toronto Airport Hotel & Conference Centre
Nice hotel good location staff is accommodating
December 25, 2013
Rated 3 out of 5 by Bootsie Close to all amenities
The hotel has many features close to fine dining and the airport.
March 19, 2013
Rated 4 out of 5 by Greter Business Friendly
Excellent conference facilities with good proximity to airport
September 28, 2013
Rated 4 out of 5 by mthomas16 Good location, friendly staff
Great location, rooms are comfortable, staff very friendly.
March 8, 2013
Rated 3 out of 5 by Broke This hotel was too expensive
For what the hotel had to offer it was too expensive.
December 10, 2012
Rated 4 out of 5 by LEE5 Great stay
Really liked this hotel. Great service.Nice rooms
November 29, 2012
Rated 4 out of 5 by Pulkit Comfortable stay
Nice executive lounge, friendly staff!
November 26, 2013
Rated 5 out of 5 by Maldrorca Great Service!!
I received everything I wanted. Hassle free!
September 10, 2013
Rated 5 out of 5 by Bigwill Pleasant staff
Very friendly staff and close to the airport
October 22, 2012
Rated 5 out of 5 by Julie42 I will definitely recommend
I enjoyed it, just small meeting rooms
October 29, 2012
Rated 5 out of 5 by Niksos ok
excellent, very good. great servcie
February 18, 2013
Rated 4 out of 5 by Che5 Cold Shower
7:45 is cold shower time.
January 14, 2013
Rated 3 out of 5 by disappointed Staff were brusque
We arrived bone tired from a trip, and took the first shuttle going to a sheraton because we had an expectation of the facilities and service that we would get there. We had also researched the prices online and thought that we would be getting great value. On arrival, the desk staff looked at our dishevelled appearance, and when I quoted the online price that I had, he did not seem impressed at all to serve us. He informed us that there were no rooms at this hotel for that price. I told him that I had found it online, and then he said he would wait while I produced it for him. I attempted to do this in the lobby, and was having computer difficulties, so gave up and because we were tired and just wanted to get something to eat and get some sleep. We were only laying over for a few hours. We had arrived there late and were leaving on an early flight the next morning. As we stated that we were SPG preferred guests and he could not find us, he put the points credit onto someone's elses account, and charged us what seemed to be alot for a quick overnight stay. When we arrived in our room, I attempted to get some emails, and send some to let our families know that we had arrived safely, only to find that we had to pay extra for the wi-fi. I have never been charged extra for this service at any other hotel I have stayed at. I was really disappointed all around at our very short stay, and will probably not choose a Sheraton the next time.
January 29, 2013