Sheraton New Orleans Hotel

  • 500 Canal Street
  • Nueva Orleáns,
  • Louisiana
  • 70130
  • Estados Unidos
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Rated 3.8 out of 5 by 644 reviewers.
Rated 5 out of 5 by Service beyond expectations We stayed at the Sheraton New Orleans for marathon weekend. On the day of departure enroute to the airport, my daughters realized they forgot their passports in the room safe. Security couriered the passports overnight to us in Canada. A big sigh of relief. Thank you. February 4, 2014
Rated 5 out of 5 by This is a classy hotel that is in the middle of all the attractions Hotel staff was very professional and friendly. Enjoyed the refreshments when we checked in, especially the cookies. I can't wait to return next year. July 9, 2014
Rated 3 out of 5 by The Big Easy Made Easier The Sheraton New Orleans has the best location of all the major hotels. The close proximity to Bourbon Street - the must see attraction of New Orleans, plus the entire French Quarter, shopping, tours and proximity to the Downtown business district give the Sheraton New Orleans top marks. The beds are the usual Sheraton comfort beds and always better than home. May 26, 2014
Rated 2 out of 5 by Needs improvement I stayed at this hotel for a conference and was not impressed. My priority concern was the vagrants allowed in the lobby with no security to prevent them from harassing guests. Staff was not helpful or friendly in conference or at concierge. I asked if there was cheaper public parking (as charging $43 a day should be a crime) and all the concierge said was I think so you just need to drive around. There was a roach on the food table during the conference, ice machine room extremely loud, rooms need better sound proofing, being woken at 5am from laundry is unacceptable. Only positive is location, centrally located. October 3, 2013
Rated 1 out of 5 by On going Problems The first afternoon of my stay a leak somewhere in my room or hallway caused a lot of water to soak into the rug. My suitcase and some clothes were soaked, and I had to move to another room. It now looks as though they were aware of this problem ahead of time and still put me in the room. Then the high tech elevator system broke down, staying out of service for 40 hours. Although some service was available, getting up and down from your room required a lot of walking, and much patience.The one positive in this was the staff did handle this situation with grace. June 25, 2014
Rated 5 out of 5 by This hotel was perfect for the conference The layout and location of the hotel worked best for this conference. July 9, 2014
Rated 5 out of 5 by great stay all around! We thoroughly enjoyed our stay at the Sheraton New Orleans! In total we had 4 rooms booked for a group of 9 and all rooms were exceptional. Quick and friendly front desk representatives. We also appreciated the security staff checking guest room keys late at night to keep people from wandering up and causing trouble. (We all know how rowdy New Orleans can get!!) Great location and a starbucks in the lobby what else can you ask for!! July 3, 2014
Rated 5 out of 5 by Hotel has great features Very nice visit, proffessional, and friendly staff very cooperative June 2, 2014
Rated 4 out of 5 by BIGG EL IN THE BIG EASY GREAT HOTEL CLOSE TO EVERYTHING WALKING IS EASY.......BEDS ARE GREAT.....NICE PEOPLE BUT BREAKFAST IS WAY TOO HIGH......FROM LAWRENCE IN NEW YORK July 8, 2014
Rated 5 out of 5 by Above and beyond I stayed at this property for a conference that took place across the street--but being a former Starwood employee, I went with the brand, knowing I'd be treated well. The experience I received was beyond even those expectations. I am floored by the excellence of this hotel staff. It was better than what I'd receive at a 5-star property. I have to tell one story. I am an author, and had a book fair happening across the street. I had 4 big, heavy boxes of books to take over--and was in heels. This AMAZING man on the bell staff (and I'm so sorry that I don't remember his name!) helped me carry those boxes across the street, all the way into the OTHER hotel's lobby! AND--when I went to tip him--he refused the compensation! He simply said, "It's my pleasure to serve you, and not necessary." I seriously think I fainted. I have NEVER seen this happen. Unreal. Whenever I return to NOLA, the Sheraton has my undivided loyalty--and this proves why I continue to choose Starwood EVERYWHERE I travel. May 27, 2014
Rated 5 out of 5 by Essence 2014 "GREAT"!!!! Hotel was in a great location and the service was excellent!!!! July 8, 2014
Rated 4 out of 5 by Food and Beverage Quality of the food and selection is not worth the price. Paid the most I have ever paid for two banquet dinners to receive the worst meal. The pricing for bottled beers and pop was way over priced. Would not recommend this hotel for any food or beverage offerings. Recommend you find an independent food operator focused on improved quality, larger selection and greater value for guests. Great location with very poor food offerings and pricing structure. July 2, 2014
Rated 5 out of 5 by Excellent, beautiful hotel This is an excellent place to stay in New Orleans. It is a close walk to everything so you don't have to rent a car. I highly recommend it. May 28, 2014
Rated 5 out of 5 by Great view This property has a great view of the city and the river. July 7, 2014
Rated 5 out of 5 by Great location We went to New Orleans and stayed at the Sheraton for our anniversary. The Sheraton is in a great location, very close to the French Quarter, the River, the French Market, Jackson Square, etc. It is in a great location as it is away from the noise of the French Quarter yet minutes away on foot to all tourist attractions. We were lucky enough to get a suite and to have access to the Club Lounge. The suite was beautiful and we had a great view. As at all Sheraton's the bed was very comfortable and the room had couches, chairs, 2 TVs, small kitchen, etc. The staff at the Club Lounge was very friendly and very nice and the food at breakfast and snack time was really great. We ate breakfast there every day and enjoyed the company of the other guests as well as the staff. We had an issue with the fridge in our suite and in minutes, a new fridge was installed - very accommodating. We'd read about the elevator system in advance so different from others, we thought it was great. Perhaps the front desk could warn guests before they go to the elevators for those who do not read up on that feature in advance. Although we are not likely to visit New Orleans again, if we did we would definitely stay at the Sheraton again. October 6, 2013
Rated 3 out of 5 by Rooms Needed Cleaning I travel for work and am in and out of hotels all the time. When I went into the restroom to bathe, I noticed hairs on the toilet and in the shower that were not mine. There also seemed to be more scum than normal. My colleague mentioned there was a giant stain on one of the beds (bedding) in his room- he thought it could have been coffee. I'm not totally anal about some of these things, and I did chalk it up to "being in New Orleans," however, that being said, we were in New Orleans, so clean is comforting! June 27, 2014
Rated 5 out of 5 by What a delight to stay at your hotel. Your meeting facilities were just perfect. I thoroughly enjoyed every minute of my stay at your hotel. Your staff is kind and accommodating. The young man at the valet called me by name because he saw my name on my luggage!!! That was most impressive. May 23, 2014
Rated 4 out of 5 by Hotel is very spacious Some hotels feel very cramped especially in large cities where space is limited but that's not the case here - in the public areas or the rooms themselves. We stayed as part of a conference and pre-paid for our group and there was significant confusion with several members of our group that they had not pre-paid or that they were marked a no-show (we all came in on different days.) July 2, 2014
Rated 3 out of 5 by Good Location But Mixed Experience When we arrived we were given a good room on a high view with a lovely view over the river. Unfortunately, when we arrived in our room, the bathroom was not clean. We called guest services and we were told this would be dealt with immediately. We left for a drink at the hotel bar and returned 90 minutes later to find that no one had been by yet. The bathroom was then cleaned within 30 minutes - after a second call to guest services.The first night we received 3 unrequested wake up calls between 2:30 and 3:30am - so not a good first night. Our only other real issue was a fuse blew in our bathroom while using the hair dryer but this was fixed within 15 minutes. Overall an attractive Sheraton in a convenient location - but needs to iron out the service/ quality control issues. June 26, 2014
Rated 5 out of 5 by Over All a Good Hotel This property has a lot going for it. It’s location is pretty good if you are walking along Decatur to Jackson Square, about a 10 to 15 minute walk. It is a bit further walk to Bourbon Street. We had a great view of the river. The check in was really easy but we arrived late and there was no line. I don’t know how it would be if there was a long line. The staff is friendly and efficient. The price is about right. Parking was a bit much but it was the normal price for most of the lots in this area. They have a bar in the lobby that serves food also at a reasonable price. (try the gumbo). The one negative to room 3410 is that there was this a constant sound, day and night. It was like a muffled sound. It would go off and on. My best bet it was the nearby elevators going up and down. They have the new elevator operating system where you enter your floor and are assigned a specific elevator. On one of the days we were there the elevators were very very slow. It takes a while for them to arrive at peak times. As our stay progressed. it got better. But all in all this was a good hotel and I would stay here again. May 24, 2014
Rated 4 out of 5 by Great location, awesome view! The hotel was ideally located within walking distance of Bourbon Street, the WWII Museum, and Aquarium. We opted for thr Green Option (no maid service), and promptly got extra towels and shampoo when requested. The room took awhile to cool and the coffee service lacked cream and sugar which were quickly provided upon request. The second night we did not receive our $5 Green Option voucher. When I called, I was told to come to the front desk. But after some discussion, it was finally brought to my room. There was a small dog that stayed in the room across the hall that occasionally barked. I was surprised a hotel of this quality allowed pets. The rooftop pool was lacking a jacuzzi and the view was nonexistent. The mandatory valet parking was steeply priced at $42/night but the service was good. Overall the stay was pleasant. June 29, 2014
Rated 3 out of 5 by Staff was friendly but getting rooms cleaned was iffy Check in was lengthy because the computers went down just as we arrived but staff worked hard to keep us informed until service was restored. We requested a refrigerator for meds at reservation and again at check in. After calling the next morning we finally got it. For two of three days, our room was not made up until we called late in the afternoons. On other hand we found that all staff was friendly and anxious to help. June 30, 2014
Rated 5 out of 5 by Conference I stayed at this Hotel as a result of attending a conference. Both the Conference facilities and personal accommodations were very good. Family enjoyed the pool and local cuisine and attractions. June 20, 2014
Rated 5 out of 5 by Love this spot! Love this place, the proximity to everything was great. Friendly Front Desk upon check in. Doorman and Bellmen also very accommodating. Had a great view, 4401. Love the windows, they're floor to ceiling. Comfy beds. I liked the Green option also, some days I wanted to sleep in, besides, I didn't really make too much trash, and I was by myself, so no extra towels were needed. The streetcars are right outside, which was great, and only maybe 4 or 5 blocks from Bourbon Street... I will definitely be back. April 22, 2014
Rated 5 out of 5 by You dat! Our Tulane graduation experience in NolA couldn't have been better, beginning with the hotel, the block of 10 rooms I reserved were all ready and waiting, with club floor access and the staff everywhere was unbelievable, we enjoyed all of it . Well done!!! May 19, 2014
Rated 5 out of 5 by Home away from Home I work in New Orleans, so I spend more time here than my own apartment :) I had to stay at another hotel last week because Sheraton was booked and I then realized how much I appreciate Sheraton NOLA. They know how to make you feel at home and always treat you professionally and respectfully. The gym is nice and spacious. The club lounge has delicious apps and a great view. The rooms are clean and comfy. The staff is attentive and responsive. Haven't checked the pool out yet, but people seem to like it. The location is wonderful, you can walk to most places from here or take a short cab ride. Get a high floor if you can because the views are great city or riverside - doesn't matter. I feel at home. December 2, 2013
Rated 5 out of 5 by A great hotel I would definitely recommend this hotel. The atmosphere was relaxed and the room clean and comfortable. I also liked the 'green initiative' being practiced by the hotel. May 21, 2014
Rated 1 out of 5 by HORRIBLE PLACE I was on the 44th floor, TV did not work, Elevators did not work for the entire stay, had to use the stairwell, power was off for full day, could not relax in the room. Management did nothing or offer anything for the inconvenience of the stay! Upon check out, they asked if I was inconvenienced? Then offered some ridiculous points to their club program - REALLY? I said, NO! They then asked what would you like for us to do then? I have yet to see any promised room credit! I will never stay there again nor do I recommend the place! June 23, 2014
Rated 5 out of 5 by Awesome location! Couldn't ask for a better location!! June 20, 2014
Rated 5 out of 5 by This hotel is wonderful! The hotel room/bed was very comfortable. Close to all attractions/restaurants in French Quarter. The staff was very helpful and friendly. July 4, 2014
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