Rated 3 out of 5 by Markh47 Poor Food Service
For three different meals, one lunch and two dinners, there were long delays getting the food to the table. While the quality of the food was acceptable, there were extensive delays in preparing the food.
One day the maid service removed the used bath towels but did not replace them. This was not noticed until I was in the shower and noticed only one bath towel for two people. As we were in a hurry, one of us had to go without a shower. After a phone call, additional towels were provided but this was an oversight that should not have happened.
I was attending a large meeting and due to extensive renovations, meeting rooms were being reassigned at the very last minute (within hours of the meetings) which cause confusion.
June 30, 2014
Rated 5 out of 5 by donnival Fantastic Stay
We were in New Orleans for our five-year anniversary and chose the Sheraton New Orleans for our home base.
The hotel could not have been more perfect for our trip. Everything from the central location just outside of the French Quarter, to the wonderful Executive Suite we were upgraded into, to the luxurious and well-appointed Club Lounge, all contributed to a wonderful experience at the hotel.
However, the real differentiator for us and the reason we will come back and recommend this hotel to others is the true hospitality we experienced from the staff.
We met Mr. Jim Cook, the GM for a cocktail and had a wonderful conversation spanning various topics (including lunch restaurant recommendations). Nikki and Yolanda helped us celebrate our anniversary in style with sparkling wine and chocolate-covered strawberries. The staff in the Club Lounge was pitch-perfect and happily chatted with our two-year-old daughter all throughout the day, whether during breakfast or during evening appetizers.
Anyone staying in New Orleans should strongly consider the Sheraton. You won't be disappointed.
June 5, 2014
Rated 5 out of 5 by rolyn48 hotel has great location
liked location near French Quarter and on streetcar route
July 14, 2014
Rated 4 out of 5 by XCBB good convention experience
enjoyed my time, elevators took some getting used to
July 14, 2014
Rated 1 out of 5 by Matt313 Watch your Credit Card!
The hotel will charge you for valet parking at $42.56 a day regardless of whether you have a vehicle or not! Beware and keep a close eye on your statements!
Room was not cleaned the entire 3 night stay.
Lobby bathrooms were left attended for hours upon entering.
January 3, 2014
Rated 2 out of 5 by Barbara2856 This hotel needs improvement
There were 4 persons in our room but we did not have sufficient water, coffee cups, soap, and towels the first day and the room was not cleaned by the maid.
When we called and informed guest services and we did not get soap, water and coffee cups to accommodate 4 persons.
July 12, 2014
Rated 4 out of 5 by Brian1962 Great location, comfortable rooms
Love this hotel's location!
July 14, 2014
Rated 5 out of 5 by THD65 Exceeded all expectations
Perfect location close to everything. The staff is the friendliest and best staff I have ever experienced. Brandon the Bell Captain was absolutely great. My room was not ready and Brandon made sure I was comfortable while I waited - The room was perfect, the AC was quiet and very cool on a hot day and the bed was awesome. Great stay!
July 10, 2014
Rated 5 out of 5 by Chicklette Awesome Hotel!
We had a wonderful recent overnight stay at this hotel! From check-in to check-out, I can't say enough good things--room was beautiful and CLEAN! Courteous staff focused on customer service and the hotel's proximty to all the action was perfect. I would also recommend the bar in the lobby as a great place to relax with a drink and unwind after a day of sightseeing. A+++
May 27, 2014
Rated 5 out of 5 by BeaverFamily Great Time!
The staff and amenities at this hotel were perfect. We stayed here with 2 other couples and were treated like royalty from check in to check out! We will definitely stay here again.
June 3, 2014
Rated 3 out of 5 by JoeB1 The Big Easy Made Easier
The Sheraton New Orleans has the best location of all the major hotels. The close proximity to Bourbon Street - the must see attraction of New Orleans, plus the entire French Quarter, shopping, tours and proximity to the Downtown business district give the Sheraton New Orleans top marks. The beds are the usual Sheraton comfort beds and always better than home.
May 26, 2014
Rated 4 out of 5 by CanadianA Hotel in Crisis Management Mode
When we visited, the hotel was in full crisis management mode. A major power failure had knocked out most elevator service to the the top 20 floors and power to some rooms.
The crisis took about 36 hours to resolve and involved much extra work for staff but the staff seemed to deal with the issues in a calm, friendly and professional manner. For example when I advised Geraldine at Guest Services that my wife was afraid of being on one of the floors lacking elevator service we were promptly moved to a lower floor with full elevator service. We were most appreciative of Geraldine's help.
Despite the power failure we had a very good experience in this hotel. Management is to be congratulated.
June 22, 2014
Rated 5 out of 5 by APWriter Above and beyond
I stayed at this property for a conference that took place across the street--but being a former Starwood employee, I went with the brand, knowing I'd be treated well. The experience I received was beyond even those expectations. I am floored by the excellence of this hotel staff. It was better than what I'd receive at a 5-star property. I have to tell one story. I am an author, and had a book fair happening across the street. I had 4 big, heavy boxes of books to take over--and was in heels. This AMAZING man on the bell staff (and I'm so sorry that I don't remember his name!) helped me carry those boxes across the street, all the way into the OTHER hotel's lobby! AND--when I went to tip him--he refused the compensation! He simply said, "It's my pleasure to serve you, and not necessary." I seriously think I fainted. I have NEVER seen this happen. Unreal. Whenever I return to NOLA, the Sheraton has my undivided loyalty--and this proves why I continue to choose Starwood EVERYWHERE I travel.
May 27, 2014
Rated 5 out of 5 by Wag10 Hotel has great features
Very nice visit, proffessional, and friendly staff very cooperative
June 2, 2014
Rated 5 out of 5 by cubbie Great location
We went to New Orleans and stayed at the Sheraton for our anniversary. The Sheraton is in a great location, very close to the French Quarter, the River, the French Market, Jackson Square, etc. It is in a great location as it is away from the noise of the French Quarter yet minutes away on foot to all tourist attractions. We were lucky enough to get a suite and to have access to the Club Lounge. The suite was beautiful and we had a great view. As at all Sheraton's the bed was very comfortable and the room had couches, chairs, 2 TVs, small kitchen, etc. The staff at the Club Lounge was very friendly and very nice and the food at breakfast and snack time was really great. We ate breakfast there every day and enjoyed the company of the other guests as well as the staff. We had an issue with the fridge in our suite and in minutes, a new fridge was installed - very accommodating. We'd read about the elevator system in advance so different from others, we thought it was great. Perhaps the front desk could warn guests before they go to the elevators for those who do not read up on that feature in advance. Although we are not likely to visit New Orleans again, if we did we would definitely stay at the Sheraton again.
October 6, 2013
Rated 5 out of 5 by jacqui708 Great location. Excellent staff service
Excellent staff service. Room was very clean. Comfortable bedding. met expectation in every way
July 11, 2014
Rated 1 out of 5 by JJohn14 On going Problems
The first afternoon of my stay a leak somewhere in my room or hallway caused a lot of water to soak into the rug. My suitcase and some clothes were soaked, and I had to move to another room. It now looks as though they were aware of this problem ahead of time and still put me in the room.
Then the high tech elevator system broke down, staying out of service for 40 hours. Although some service was available, getting up and down from your room required a lot of walking, and much patience.The one positive in this was the staff did handle this situation with grace.
June 25, 2014
Rated 5 out of 5 by Debtx Excellent, beautiful hotel
This is an excellent place to stay in New Orleans. It is a close walk to everything so you don't have to rent a car. I highly recommend it.
May 28, 2014
Rated 3 out of 5 by edd622 sheraton on canal
I always stay at a Sheraton , but not so sure if this one is up to the standards of the others I have stayed at, Parking is 42.00 Receptionist doesn't communicate with valet and there is no refrigerator .
July 9, 2014
Rated 5 out of 5 by afost91 Home away from Home
I work in New Orleans, so I spend more time here than my own apartment :) I had to stay at another hotel last week because Sheraton was booked and I then realized how much I appreciate Sheraton NOLA. They know how to make you feel at home and always treat you professionally and respectfully.
The gym is nice and spacious. The club lounge has delicious apps and a great view. The rooms are clean and comfy. The staff is attentive and responsive. Haven't checked the pool out yet, but people seem to like it. The location is wonderful, you can walk to most places from here or take a short cab ride. Get a high floor if you can because the views are great city or riverside - doesn't matter.
I feel at home.
December 2, 2013
Rated 5 out of 5 by LovemyCreditUnion What a delight to stay at your hotel.
Your meeting facilities were just perfect. I thoroughly enjoyed every minute of my stay at your hotel. Your staff is kind and accommodating. The young man at the valet called me by name because he saw my name on my luggage!!! That was most impressive.
May 23, 2014
Rated 5 out of 5 by Fred94 Love this spot!
Love this place, the proximity to everything was great. Friendly Front Desk upon check in. Doorman and Bellmen also very accommodating.
Had a great view, 4401. Love the windows, they're floor to ceiling. Comfy beds. I liked the Green option also, some days I wanted to sleep in, besides, I didn't really make too much trash, and I was by myself, so no extra towels were needed.
The streetcars are right outside, which was great, and only maybe 4 or 5 blocks from Bourbon Street...
I will definitely be back.
April 22, 2014
Rated 5 out of 5 by Jagdiva65 This is a classy hotel that is in the middle of all the attractions
Hotel staff was very professional and friendly. Enjoyed the refreshments when we checked in, especially the cookies. I can't wait to return next year.
July 9, 2014
Rated 5 out of 5 by ktmac1 great stay all around!
We thoroughly enjoyed our stay at the Sheraton New Orleans! In total we had 4 rooms booked for a group of 9 and all rooms were exceptional. Quick and friendly front desk representatives. We also appreciated the security staff checking guest room keys late at night to keep people from wandering up and causing trouble. (We all know how rowdy New Orleans can get!!) Great location and a starbucks in the lobby what else can you ask for!!
July 3, 2014
Rated 5 out of 5 by Moore714 Over All a Good Hotel
This property has a lot going for it. It’s location is pretty good if you are walking along Decatur to Jackson Square, about a 10 to 15 minute walk. It is a bit further walk to Bourbon Street. We had a great view of the river. The check in was really easy but we arrived late and there was no line. I don’t know how it would be if there was a long line. The staff is friendly and efficient. The price is about right. Parking was a bit much but it was the normal price for most of the lots in this area. They have a bar in the lobby that serves food also at a reasonable price. (try the gumbo). The one negative to room 3410 is that there was this a constant sound, day and night. It was like a muffled sound. It would go off and on. My best bet it was the nearby elevators going up and down. They have the new elevator operating system where you enter your floor and are assigned a specific elevator. On one of the days we were there the elevators were very very slow. It takes a while for them to arrive at peak times. As our stay progressed. it got better. But all in all this was a good hotel and I would stay here again.
May 24, 2014
Rated 1 out of 5 by Jodadi Terrible Service Once You Leave
I stayed that the Sheraton Easter weekend and the hotel was great. The nightmare occurred after I left. When checking in I used my debit card and was charged and extra fee for doing so. They informed me that the fee would be placed back on my card a week later. A week later the fee was never placed back so I called and they transferred me to the accounting department and the person did not answer the phone so I left him a message detailing what had taken place. A week later he never returned my call so I called and once again was forced to leave a message. He did not return this message and so the following week I called again and had repeated this for a month and half. Finally today I call and request to speak to the managers manager and they transfer me and once again I'm forced to leave a message for the lady who is manager over some department. I call back and request someone to talk to and the lady looks up my account and puts me on hold. She comes back and asks me for more details and then puts me on hold once again. She then comes back and tells me that the guy who is responsible for handling it informed her that he had taken care of it yesterday and that it would take another 5 business days to be applied back to my account making it almost a grand total of 2 months that this has not been taken care of.
Also the phone system is terrible you are only allowed to leave a 5 second message and it cuts off. When trying to play back your message it does not work and you are left to accepting what you recorded in the first place.
For a place that charges as much as they do you would think they would have updated systems in place to ensure that refunds are handled in a timely manner and you are actually given a call back within a 2-3 business days. I think they need to reevaluate their accounting personnel and ensure they are doing their job properly and not treating a guest that have left as nobodies. The awesome service should not end when you drive off after your stay. Me and my friends frequent New Orleans and we enjoyed the hotel but the after service has made me never want to visit this hotel again.
May 17, 2013
Rated 5 out of 5 by Toni28 This hotel was perfect for the conference
The layout and location of the hotel worked best for this conference.
July 9, 2014
Rated 4 out of 5 by RM1207 Food and Beverage
Quality of the food and selection is not worth the price.
Paid the most I have ever paid for two banquet dinners to receive the worst meal.
The pricing for bottled beers and pop was way over priced. Would not recommend this hotel for any food or beverage offerings. Recommend you find an independent food operator focused on improved quality, larger selection and greater value for guests. Great location with very poor food offerings and pricing structure.
July 2, 2014
Rated 4 out of 5 by BIGGEL BIGG EL IN THE BIG EASY
GREAT HOTEL CLOSE TO EVERYTHING WALKING IS EASY.......BEDS ARE GREAT.....NICE PEOPLE BUT BREAKFAST IS WAY TOO HIGH......FROM LAWRENCE IN NEW YORK
July 8, 2014
Rated 5 out of 5 by Graduation You dat!
Our Tulane graduation experience in NolA couldn't have been better, beginning with the hotel, the block of 10 rooms I reserved were all ready and waiting, with club floor access and the staff everywhere was unbelievable, we enjoyed all of it . Well done!!!
May 19, 2014