Rated 2 out of 5 by jessjkay Needs improvement
The first room assigned to me had two plumbing problems: 1. bathtub fixture leaked continuously and 2. sink did not drain.
The "fix" of the problem was to overtighten the bathtub fixture so that it did not leak. The sink did not drain at all after it was "fixed".
The second room had detritus under the bed including papers from a prior occupant from march 23. My stay was more than a week later. Of interest, I was not offered any upgrade for having to change rooms.
April 3, 2014
Rated 5 out of 5 by LovemyCreditUnion What a delight to stay at your hotel.
Your meeting facilities were just perfect. I thoroughly enjoyed every minute of my stay at your hotel. Your staff is kind and accommodating. The young man at the valet called me by name because he saw my name on my luggage!!! That was most impressive.
May 23, 2014
Rated 5 out of 5 by Carberrie Friendly Service
This hotel has excellent customer service and response. The club lounge is also very good for a domestic Sheraton. Note that I had internet problems during one of my 3 nights.
August 3, 2014
Rated 5 out of 5 by Wag10 Hotel has great features
Very nice visit, proffessional, and friendly staff very cooperative
June 2, 2014
Rated 5 out of 5 by Debtx Excellent, beautiful hotel
This is an excellent place to stay in New Orleans. It is a close walk to everything so you don't have to rent a car. I highly recommend it.
May 28, 2014
Rated 5 out of 5 by Graduation You dat!
Our Tulane graduation experience in NolA couldn't have been better, beginning with the hotel, the block of 10 rooms I reserved were all ready and waiting, with club floor access and the staff everywhere was unbelievable, we enjoyed all of it . Well done!!!
May 19, 2014
Rated 5 out of 5 by BarryC Conference Experience
I have attended many conferences in this hotel and think that it is far superior to others I have experienced. The rooms are great, the staff professional and friendly, and even the conference food is always excellent, which is pretty rare at a conference. This particular Sheraton was also a "hero" during Katrina, so I try to stay at Sheraton when I am traveling.
May 2, 2014
Rated 3 out of 5 by TCFPaof Great property, service needs work.
Hotel location is great. It is generally in good shape. My room was very nice and well-kept. Service could go a long way.
Stefania at the desk was great. Other than that.
- Dock worker watched us unload a truck and didn't offer any assistance.
- Pallet driver was slow, very very slow.
- Left a note and an item at desk for my wife. She checked in and neither were delivered. I had to retrieve note and item and give them to her personally.
- Asked for crib to be put in room. Didn't happen and I had to ask again.
- Bartender during in-room reception repeated several times that we were out of time and that he had to leave and we would need to serve ourselves. Oddly, no one asked and no one cared that he was leaving, but he kept saying it anyway.
- Elevators were a disaster. Walked down 47 flights of stairs once and up 39 after waiting for more than 20 minutes for an elevator.
July 28, 2014
Rated 5 out of 5 by Moore714 Over All a Good Hotel
This property has a lot going for it. It’s location is pretty good if you are walking along Decatur to Jackson Square, about a 10 to 15 minute walk. It is a bit further walk to Bourbon Street. We had a great view of the river. The check in was really easy but we arrived late and there was no line. I don’t know how it would be if there was a long line. The staff is friendly and efficient. The price is about right. Parking was a bit much but it was the normal price for most of the lots in this area. They have a bar in the lobby that serves food also at a reasonable price. (try the gumbo). The one negative to room 3410 is that there was this a constant sound, day and night. It was like a muffled sound. It would go off and on. My best bet it was the nearby elevators going up and down. They have the new elevator operating system where you enter your floor and are assigned a specific elevator. On one of the days we were there the elevators were very very slow. It takes a while for them to arrive at peak times. As our stay progressed. it got better. But all in all this was a good hotel and I would stay here again.
May 24, 2014
Rated 5 out of 5 by montanabetty Good solid hotel
Recently stayed at this Sheraton for a conference. The staff were terrific, the rooms clean and the beds super comfy! Bathroom workable (unlike FQ W), and nice, and the pool, though small, was a great addition in the hot weather. The gym is FABULOUS--basically a full-sized gym in a hotel--big plus! I would stay here again. Only two concerns, the room decor (considering they just did an enormous remodel) is terribly boring--especially for New Orleans--when did beige come back in style? Get some color in there! The lobby looks great, and computers are handy, but the scent they infuse throughout the lobby is completely overwhelming! Hopefully they will get rid of that or tone it way down! Otherwise, a good stay, and decent rate for conference! Also, the hotel restaurants too expensive--venture out and about!
June 17, 2013
Rated 5 out of 5 by Memurtz Sheraton New Orleans Review/Problem
Good location, comfort & cleanliness. One problem that I had as an ELITE GOLD MEMBER was that for some reason I was charged a fee of $25.00/night for an upgrade on both of my rooms. The lady at the counter on check-in offered me the upgrades and then charged me the fee that I should not have had to pay as an ELITE GOLD MEMBER.
May 7, 2014
Rated 5 out of 5 by Dotty36 Great Hotel
Good location, very clean, good food, Enjoyed the option of being "Green" and the voucher provided. Handy to sight seeing if that is your pleasure and transportation. Walking distance to shopping and sight seeing etc. Magnificent view from room.
August 1, 2014
Rated 3 out of 5 by Dog2003 Great Location
This hotel has a great location that makes it easy to see New Orleans; however, having two double beds instead of Queen sized beds for 4 people makes for poor sleeping. There was no place to put your luggage except on the floor. For older people that is difficult. Also, one morning the pool was green with algae but was fixed the next day.
July 30, 2014
Rated 5 out of 5 by MaryLew A great hotel
I would definitely recommend this hotel. The atmosphere was relaxed and the room clean and comfortable. I also liked the 'green initiative' being practiced by the hotel.
May 21, 2014
Rated 4 out of 5 by Hardrock04Actual Better than average, not perfect
It is an ok hotel located in the heart of downtown close to the attractions. I think that this location will make a better party hotel (for adults) than a business hotel. Since I was there for business, ….
August 1, 2014
Rated 5 out of 5 by PCPC Green Campaign
The only thing that didn't work smoothly was the "green campaign". I have a couple of suggestions. I don't mind using the same towel for a few days provided it has a chance to dry. There were two of us in the room & only 1 hook to dry towels. Please provide another hook or a towel bar for bath towels to dry. Because I signed up for the "green" promotion, I had to call for additional small water bottles, coffee packets, creamers and coffee cups. One evening, I called AND stopped at the desk. Nothing came. I had to call again the next morning. Another evening after I called, coffee packets were delivered but no cups (even though I asked for them) so I couldn't make coffee. I felt bad for the gentleman who had to bring items when I had to call a second or third time (he would be the "fixer" several hours after the original requests)
June 12, 2013
Rated 5 out of 5 by globetrotting awesome hotel
fantastic hotel and location. Great platinum upgrade to a suite.
Very comfy bed. Nice bar and food.
May 21, 2014
Rated 4 out of 5 by AirMowbs Sweating in NOLA
Nice property and great location...for NOLA. Lots of homeless and panhandlers right outside the hotel but...it is Aug in the South so...who goes outside
August 1, 2014
Rated 2 out of 5 by cello Hotel Stay
First of all my name is not correct. The hotel is under renovation. They are working 24 hours a day. Sleeping was a problem. They overbooked the hotel and asked us if we would be interested in moving to another hotel upon arrival. Towels were not changed upon arrival. Coffee stained and smelled. Bathroom floor was not swept, wash clothes, not changed. Elevators were down for maintenance and had to wait 30 minutes for car to arrive. Fire alarm went off and had to start down stairs to find out it was a false alarm.
July 18, 2014
Rated 5 out of 5 by AdirondackJack Wonderfully Convenient
I rarely sleep well on my first night in a hotel, but slept wonderfully this whole trip. I was here on business, but the proximity to the French Quarter made breakfast, dinner and evenings very convenient. Nice running path near the river. The staff was very helpful throughout my stay. This is definitely my NOLA hotel!
April 19, 2014
Rated 1 out of 5 by Steveman Will not stay here again
Carpet was soaking wet when I arrived. would not move me until I threatened to go to a different hotel. Elevator system is terrible if there is any type of conference going on...had to wait 8 minutes for the elevator.
May 6, 2014
Rated 5 out of 5 by Bootso The Staff was outstanding
The front desk was great and went out of there way to to help with any request, and where quick to solve my internet problem. The Club room staff Robert and Mika where the most courteous and professional
people, they would do anything we requested with a smile. and follow up to make sure we where satisfied.
July 28, 2014
Rated 1 out of 5 by darra disappointing
No one greeted or offered assistance upon my arrival. The front desk personnel were not friendly. I was asked if I were a Starwood Preferred Guest but when I say 'no' there was no mention as to how I could become one.
I called about a problem with the television so they sent a technician who had no idea what the problem was and never resolved the issue. Later, when I went down to the desk, I was told they would check into it. Nothing was ever done to remedy the problem. As I was going out later that day, they were locking the side entrances. I spoke briefly about the weather. Not once did he say I could not return through the same entrance. Another guest called for someone to unlock the door to let us in because it was raining and we didn't want to walk around to another entrance. They had locked the doors early because of the weather but never let any of us know we could not reenter.
There were other issues with the reservation as well.
Just an overall disappointment of service.
April 16, 2014
Rated 4 out of 5 by Elle14 Hotel Staff Extraordinaire
Staff members from the assistant manager, front desk representatives, concierge, everyone working in the Club room that served breakfast and evening meals, and housekeeping were pleasant, helpful and accomodating. We enjoyed our stay largely due to them even though the meeting rooms were always cold.
July 28, 2014
Rated 5 out of 5 by travelingdoc42 Great Remodeling Job! Near Perfect! Great for Platinums.
This hotel recently completed a major remodeling -they did a fantastic job! Everything- the lobby, the elite lounge, and the room were all fantastic! We particularly loved the room: an upgrade to an executive king mini suite which was a large ,well decorated room with a partial wall ( with large screen TVs on each side) separating bedroom and living room and a wet bar. This definitely is our favorite New Orleans hotel.
June 18, 2013
Rated 5 out of 5 by LikeFamily Great Up To Date Hotel
The Sheraton New Orleans is one of the best in the city! It's conveniently located to most major attractions. The rooms are extremely comfortable and up to date. Everyone I dealt with on the staff went out of their way to make me feel welcome.
5 STARS all the way!
April 21, 2014
Rated 2 out of 5 by JayO Great room Bad Service
The rooms at this hotel are great. The staff and management are another issue. I travel almost each week for business and have NEVER had as much issue with the management of a hotel. I have left multiple voice mails and been transfered or disconnected 3 other times. No response. This is after I was verbally promised a refund of my starwood points (for a very unsatisfying stay) Will not use this hotel ever again
October 9, 2013
Rated 5 out of 5 by Traveler1983 Travel Agent Review
I am a travel agent & this was my first time staying at this Sheraton. I was very pleased with the staff, location, & rooms.
One thing I was not to pleased with was the parking rate. I am a frequent visitor to NOLA & have stayed at many hotels in the area. I understand parking is expensive but most rates I have paid is $35 & the $42.56 charged seemed a bit excessive. This was the only downside to my stay.
September 23, 2013
Rated 4 out of 5 by Wildman1 Elevator issues
Overall the hotel is comfy. The elevator system had a few issues when hotel was full. The first day, we waited for nearly 40 min for an elevator to go to the lobby from 36. They would stop but be over capacity. The program should be re-written to keep the elevator from adding floors once capacity is reached. To reach our reception on 49. We had to use the service elevator set. Once the hotel had some open rooms and other guests were leaving, it wasn't as big a problem to get around.
July 19, 2014
Rated 1 out of 5 by PWF1223344 Overall experience
Changed rooms thrice in two nights. Shower cold water only. Bathroom door ajar, did not close. Had to rekey 3 times in one day. Manager on duty response not acceptable. Offered $ 50 reduction, was not implemented. Absolute worst hotel experience.
April 19, 2014