Rated 4 out of 5 by Rody10 Great Stay
The front desk was a breeze for checking in and out. Happy and nice great/goodbye. The room was quiet and had a refrigerator. Bottom line, we loved the place and will return as always
June 22, 2014
Rated 2 out of 5 by CJWSD No pool, No parking
It was 104 degrees on Thurs as I drove through Orange County and LA to get to my hotel...only to find that the pool was closed. No warning of this was provided when the reservation was made. Most of the parking lot was blocked off, so it was a competetive scramble with other drivers to find a parking place far from the enterance.
May 19, 2014
Rated 3 out of 5 by drken Good But Could Be Better
This hotel was quite full for most of our six night stay. Despite the high occupancy it was one of the quietest hotels that I have ever stayed in. The room was quite comfortable, there was ample parking and the restaurant food and service were quite good for the one breakfast and one dinner we ate there.
Unfortunately, there seemed to have been a lack of coordination and a number of small things that detracted from the stay. One of my bags did not arrive at LAX. When we got to the hotel at 9PM we enquired whether the bag was delivered and were told "no." This necessitated purchasing replacement toiletries and over the counter meds. The next day when we contacted the airline, we learned that my bag had in fact been delivered at 7PM the previous night before we had arrived at the hotel. Additionally, the room was set up for 2 people (towels) despite our registration which indicated 3 people would be in the room (my wife and I, and our adult daughter). This was again a problem on the final 2 days of our stay. The coffee maker had no easily accessible plug behind the dresser. When plugged into the bathroom outlet it cut off three times before the brewing cycle was completed. Our room key failed to give us access to the Club Lounge the first two days. When that problem was solved the key would not give us access to our room. Small things which detracted from the stay and what was an otherwise helpful staff.
In closing I should note that the hotel had an attractive and active bar, a sizeable pool and outdoor lounge area, as well as an outdoor, enclosed firepit lounge area. Our schedule did not allow us time to utilize these areas however they did add value to those staying at the hotel.
July 16, 2014
Rated 5 out of 5 by Jackie57 Comfort away from home
I appreciated the grand entrance with many nooks and crannies in which to meet friends and family. The rooms are quite spacious and comfortable and the BEDS are amazing. Older folks might want to request a small step-stool at check in as getting in and out of the beds can be a challenge because they are very high off the ground. The Club-level option was well worth it. The breakfasts were great!
October 25, 2012
Rated 5 out of 5 by Ellie79 This hotel took care of our needs!
When I alerted the front desk that my handicapped husband had special needs, they accommodated and adjusted the bed in the room, provided a wheelchair to help us into the room and overall made us feel welcome and well taken care of. The room itself was immaculate and comfortable. We rested and ate breakfast where the staff treated us well. When we are in the area again, we'll stop at this hotel.
November 26, 2012
Rated 5 out of 5 by Shakti Convenient location and caring staff
We stayed at the Sheraton over a weekend for our daughter's softball tournament and had a great experience. The staff was patient and caring especially considering the number of kids that were running around the hotel. They stayed calm and were extremely tolerant.
June 4, 2014
Rated 2 out of 5 by UnhappyCstmr Disappointed return customer
My husband and I stay at this hotel every time we are in town visiting family, which is 5 or so times a year. We have always had a great experience, but I now think the quality of the hotel has declined. This visit the hotel was "oversold" so the room options were limited. I requested a first floor room with a sliding glass door so we could bring our puppy. The front desk staff accommodated.
When we arrived the room REEKED of cigarette smoke. How the cleaning crew did not alert the hotel to not re-book that room until they were able to clean it out, I have no idea. The smell was so strong, it was difficult to breathe. I couldn't re-locate my room because there were no other available rooms on the first floor with sliders. We immediately called the front desk and it took over an hour (and two calls to the front desk) to get someone from house cleaning to come down with air freshener, which only helped the odor temporarily. I explained that I am six months pregnant and probably shouldn't be staying in a room that reeks of cigarette smoke but no one seemed concerned to help switch my room.
Two of the three body towels in the bathroom were in disgusting condition. One had very obvious stains that looked like blood (they were large dark brown stains), and the other towel was ripped and torn. The housekeeping staff obviously had no problem putting these back in hotel rooms for new guests, which is disgusting.
They also didn't even have complimentary coffee in the room!! What hotel doesn't include that anymore?! We've always had coffee in our room at the hotel and all of the sudden there was no coffee. It seems that the quality of the housekeeping has dropped drastically.
I am very disappointed overall and am questioning if we'll bring our business back here again.
July 15, 2014
Rated 3 out of 5 by shuddles625 Nice Hotel, but bathroom not clean
All elements of this hotel were good. Lobby was clean, staff was pleasant, room was comfortable.
However, I arrived late in the evening and extremely tired. When I entered my room it was apparant the bathroom had not been completely cleaned. A couple used hand towels, soaps out of their wrapper and a used drinking cup. I was tired so did not go through the hassel of requesting a new room.
February 15, 2013
Rated 5 out of 5 by Johnwin Excellent facilities
Well maintained quality hotel . I am very happy with how well the hotel is maintained and the professionalism of front desk gentleman.
June 22, 2014
Rated 5 out of 5 by Bmama415 Luxury
We checked in for a 3 night stay quite late on the first night but desk staff was very friendly. Enjoyed everything except the beds were too high off the floor for shorty me - I needed a boost from my taller husband. However, the beds were wonderful to sleep on, soft without being too soft and all those pillows - made me feel quite pampered. This is a hotel that I would love to revisit.
September 7, 2013
Rated 5 out of 5 by ritapopita Great Stay
Our family (including our dog) spent Fathers day there. Comfortable beds and great pool area. Loved the breakfast buffet!
June 23, 2014
Rated 1 out of 5 by luke1234 unsatisfactory
Was greeted by a receceptionist who advised us upon check in that 'all rooms were fully committed'. And my king bed reservation could not be met. Fortunately a great manager was able to step in and resolved this issue...room was very loud next door all night...pool outside was loud well into the night....sheets on bed were stained...no recognition of spg .... Property is need of TLC.
July 15, 2013
Rated 4 out of 5 by Mabel94 Nice Hotel, Excellent Restaurant!
Very nice stay. Clean and comfortable room. Pool was closed, so a little disappointed because the kids had their heart set on swimming. Nice that we were able to use a close-by pool. Had dinner and breakfast in restaurant. EXCELLENT food, especially for dinner and our server was fantastic. Very good food.
May 13, 2014
Rated 5 out of 5 by mary7 excellent service
WOW. Never has we been in a hotel where all the employees went out of their way to be helpful. We got to the hotel early and they had the restaurant stay open so we could have lunch while waiting for our room to be ready. Then our waitress kept checking on it for us. Just one example of how great every single person we met was. We will definitely stay again and recommend highly.
December 3, 2012
Rated 2 out of 5 by DNCSF Is Starwood losing its touch?
I am a Starwood Gold (and former platinum member). Stayed at this place for the second time in 3 months this past week. Was not upgraded despite a less than full property and after having been upgraded in August. When we got to our room a bunch of used glasses were outside. Called the desk and was told they would be taken care of. Still there when we awoke in the morning,
December 26, 2013
Rated 2 out of 5 by Walter21 Interrupted sleep.
I asked for a quiet location away from elevators and ice maker, which was granted. However, at @1am a woman was screaming in the corridor due to an altercation with a male guest. The hotel security came, but did not usher the guests out as promised. At @7am a child was yelling in the adjacent room. Apparently, the walls have no insulation and some guests have no manners.
November 18, 2013
Rated 4 out of 5 by Lynette66 Great Hotel!
This is a great hotel in a convenient location to Simi Valley and Malibu!
Staff was great and the hotel was fresh and clean! The rooms are a little compact but that is the only negative thing I can say about our stay. Plenty of computers in the lobby with complementary time and printing privileges. Definitely will plan to stay here again.
April 11, 2014
Rated 5 out of 5 by oenophile59 Accomodating Staff makes the stay
I travel up to the Agoura Hills and Calabasas area on a weekly basis and despite all the hotels in the area I choose to stay at the Sheraton Agoura Hills Hotel due to the excellent and responsive staff.
June 6, 2014
Rated 2 out of 5 by Shafiz Unacceptable Hotel
We were given a room to be tortured, nothing less. It's a shame for management. Really disgusting. We had a horrible stay.
AC was making so much noise, and would not stop. Then around 4am different noises was coming from above our room, such as people walking with high hills, moving tables around, moving furniture around all the way till 10am. And again from 11 am till 1 pm again. I called the front office and she indicated that we were under Club member room, and that's why we hear the noise. Why do they even rent those rooms, We had no sleep at all, and Victoria at the front desk had a talk with the manager and she gave us two complimentary breakfast, I wish we never had that horrible breakfast, disgusting coffee, bad quality food. We left to try to take a shower, found dirty towel, so do you really expect us to stay again at your place??
Forget the breakfast, and your hotel. We were tortured and had no sleep at all.
November 30, 2013
Rated 4 out of 5 by Rockstarbk This hotel has great staff
Very comfortable stay and great staff that were very helpful. The location of this hotel is kinda far out to LA but, ended up being very relaxing and convenient access to Malibu and Santa Monica. I was upgraded to Club floor during my stay. I will stay again and recommend to others. Thank you Jessie at the front desk for suggesting some great hiking trails nearby.
December 1, 2012
Rated 5 out of 5 by King Great stay!
Great space & staff wonderful. Beds were very comfortable and the rooms spacious. We enjoyed the complimentary Starbucks Coffee each morning.
We will totally stay here again! Location fantastic and quiet.
Only negative is to please have lighting fixed in parking lot. If you arrive after 9PM, the lot near the entrance is full and lights not working in back lots.
April 13, 2013
Rated 4 out of 5 by jim44 Housekeeping problem
Stayed 4 nights over Christmas while visiting family. No SPG Gold recognition at all other than being put on SPG floor.
On Christmas day we came back to the room about 9:30 p.m. and it had not been touched. Requested towels and coffee and replacement of our one free water bottle, brought everything except the water and then charged for the water we drank.
December 27, 2012
Rated 3 out of 5 by AntL Disappointing incident
I have stayed at this hotel for many months. I was assigned to an engagement in the area and this was the closest SPG property available. All was going okay until just before the holidays. I accidentally left my Bose headset in the room as I left the hotel on a Thursday. I know...stupid me. I called later that day and the front desk stated that no-one had been in the room since I left, other than housekeeping. I thought..great...my headphones should be there. Turns out that they were no longer in the room and were not turned into the "lost and found". I called back a day later and same answer. The shocking part was that no one followed up with me (even thought they said they would), and nothing was ever mentioned. It was just a "tough luck, you lost them" attitude from everyone I spoke with at the hotel. Again, I had been there for over 7 months. You would hope to get a little more help. If I go back, I will be looking for a new hotel.
January 24, 2014
Rated 4 out of 5 by Surfabouy Excellent value
Very attentive staff across the board, exceptional bar staff, but bar often understaffed.
Restaurant features very good food, staff normally attentive although during breakfast sometimes difficult to find coffee and juice refills.
Dinner menu small but all food has been above expectations.
May 2, 2014
Rated 5 out of 5 by sp4mendy Had a Great Stay
Everything was great. The only slight negative was that the room at which breakfast was served on the 5th floor was incredibly crowded. There obviously was a business meeting for a company at the hotel, and everyone seemed to want breakfast at the same time. The lady serving was incredibly responsive and dedicated to keeping up with the crowd.
November 13, 2013
Rated 4 out of 5 by reeter315 Beautiful Location
All in all a great stay. Excellent staff, wonderful location, nice perks. However this place out in the middle of an awesome scenic part of Los Angeles needs a facelift. Decor seems dated and a little run down. Could use a nice overhaul to lift the energy out of the 80's/90's.
April 28, 2014
Rated 2 out of 5 by jesschris Lovely hotel, poor customer service
The facilities are lovely, and staff is friendly, however I had a number of problems with my wedding block, shuttles and check in. I was told I could add rooms to my wedding block when I originally booked, then when I needed more rooms was told that my guests had not booked enough rooms yet and they would not add rooms to my block, which filled up and not everyone who wanted a room on friday june 20th was able to get one. A week after sending in my final shuttle paperwork I was told that the usual shuttle company the hotel uses was sold out of the shuttle I had wanted - which I feel could have been avoided if the shuttle had been booked more promptly. Booking through another company cost me several hundred dollars more, and caused lots of stress two weeks before my wedding. Several of our wedding guests had trouble checking in and were told that their room was not ready on time, resulting in long waits to check in. My husband tried to check in at 3pm the day of the wedding, and due to the room not being ready was unable to get into our room until 350p. He barely had enough time to shower and run catch the shuttle at 415p. He almost missed the shuttle to his own wedding due to the hotel's disorganization. I would not recommend this hotel for a wedding. It seems to me that they book too many wedding blocks, are spread too thin, and are unable to provide the level of customer service I'd expect.
June 26, 2014
Rated 3 out of 5 by PacHigh Very quiet and serene
Hotel was clean and the staff was courteous. It is nestled into the hills and is very quiet. The sleep comfort was amazing and sitting atop the patio in the morning granted a perfect amount of sunshine to start the day.
May 20, 2014
Rated 4 out of 5 by Sue71 This Hotel was nice but........
The hotel was very nice. We were there because my husband had business in the area. I had to stay there with no car so I decided to put out the little tag that said we didn't need housekeeping that first morning but went down to the desk and asked if we could get clean glasses, cups and more coffee. They said they would have them sent up to the room. Never happened. Then the next morning we wanted the room cleaned. We left at about 11:00 went on a ride got back at about 2:30. The room wasn't clean. Went to the desk and asked if it could please be cleaned. No problem they would call and get it cleaned. 2 hours later it was still not cleaned. Went to the desk again. They will call. We didn't get back in our room till about 5:00. We were not happy. Then the bed was made. But that was about it. They didn't even wipe anything off. It was a very nice hotel but housekeeping was not good! We feel like we lost a whole afternoon waiting to get back in our room.
January 3, 2013
Rated 2 out of 5 by Bella13 Needs improvement
Attention to detail is the cornerstone of any successful business. Entering into our room we found a review card that was signed and dated June 18. The problem, it was Aug 19th. We stayed four nights and our shower soaps and shampoos were never replenished and the last night we had no hot water. Overall a pretty poor experience.
August 25, 2013