Rated 4 out of 5 by Ecodevil Nice, clean, modern hotel
Hotel was very clean and seemed relatively new. The beds were very comfortable. Since our room was close to the stairwell, it was a bit noisy when people used the stairs, especially at midnight. The lobby was modern and inviting.
February 25, 2013
Rated 4 out of 5 by Mrenner Nice hotel
Our first trip to this area of California, nice location and clear room. I would stay there again and it is close to Malibu and West LA.
August 5, 2013
Rated 5 out of 5 by Suzie41 Hotel with GREAT staff and service!
This has been the best service I have ever received and very friendly and helpful staff. Thank you! I will be seeing you all again soon.
August 3, 2013
Rated 4 out of 5 by Travelingduo Comfortable and Friendly
Just there for one night and the room was very comfortable and was what we would expect from a Sheraton. Bed was extremely comfortable. Nice to have a fridge. Front Desk staff was friendly. Lovely setting.
May 13, 2013
Rated 5 out of 5 by Midilove Wonderful Staff
I stayed at this hotel from 3/13/20 ~ 3/23/20 while I was waiting for a new house to be finished in its preparation for move-in.
As I was staying at this hotel with my whole family - wife and a 16 months old daughter -, even though my reservations were broken up in pieces - due to different rates per day - the hotel immediately recognized my needs and tried to keep us at a same room for the entire stay period. While we had to move around between different rooms - 8 nights in three different suites, 2 nights in club room -, their effort to make it easier for us during our room change is something that deserves a recognition from their management as well as from SPG as these kind of efforts are the key to earn repeat business from a customer as well as positive recommendation for other prospective customers. It is a shame that I can not remember everyone's name but I would like to thank Martin, Chloe, Nafiz and all others that showed great hospitality during our stay. One suggestion that I have for hotel is to change hvoc units with ones with less noise as it's sound was too loud.
March 27, 2013
Rated 5 out of 5 by 2muchairtime Great staff, great location, great room
Honestly, the title says it all. Everyone was very nice. Very helpful with directions and friendly all around. Beautiful view from the room and lobby of the hills. Very clean room with a comfortable bed.
October 14, 2012
Rated 4 out of 5 by Flyingtailor Park Like Setting
Very nice Hotel great location and a great drive to Malibu through the mountains. Good staff fast and friendly. The hotel is just average as far as Sheratons go but clean and great location.
May 6, 2013
Rated 5 out of 5 by Sam10 This is a very good property
It is well managed, very clean, and friendly hotel
August 20, 2013
Rated 5 out of 5 by Mindy Excellent
We had a brief stay but it was great. Guest service room 529 was very nice, above what we expected. Evening snacks good. Breakfast, everything we eat and like.
Jennifer and Harvey
February 4, 2013
Rated 5 out of 5 by Deb56 Beautiful hotel and setting
This is a classy hotel inside and out. It's location gives easy access to freeways but feels isolated and quiet. The views are beautiful and accomodations are clean and comfortable.
April 7, 2013
Rated 3 out of 5 by itxer Gym is too small
Two stays in a row now that I have gone to the gym at 5:30am only to find it completely packed with others waiting for a spot on an exercise machine. Gym is way too small for facility.
October 17, 2012
Rated 4 out of 5 by JerryP5208 Very comfortable - very convenient
I was greeting by a very friendly front desk clerk of Asian descent. He was engaging and asked appropriate questions about my stay to ensure all my needs would be met.
The room was very comfortable and with the exception of the patio - very clean. The patio was very dark and I hit my leg on the table walking out the door. It would be nice to spend some money on fixing them up a bit and possibly putting plants or lattice between other rooms. Otherwise kind of a waste of space.
The room itself was well appointed and clean. The bed and pillows were 5 star. Usually you don't get both! The hallways appeared older and the drapes on the windows made it feel dirty to me.
Breakfast on the club level was excellent. Very nice selection, neat and clean. I appreciated getting this as a surprise at my check in.
Upon check out I had some questions on the bill that were handled efficiently - albeit not with the friendliness of check-in. Left me with a slight bad taste (the only one) about my stay.
Overall - an excellently run hotel. I have opened four star hotels as DOS&M and know what I am talking about. I was also GM for a hotel in Hawaii. Keep up the good work
July 7, 2013
Rated 4 out of 5 by Sean27 Stay away from room 507
The bed was very comfortable, but I would reccomend against rooms 505 and 507. I stayed in 507, and heard the elevator constantly. Ran the A/C all night just to block the noise.
January 17, 2013
Rated 5 out of 5 by Chris271 Great Hotel
I came down from Colorado to see my family over the holidays and stayed at your hotel. It went above and beyond in satisfying my needs. Thank you to you and your staff
January 2, 2013
Rated 5 out of 5 by Clubber Fitness Center
The best fitness center I have ever used of this size. It has some of the newest equipment (foam rollers, Swiss balls, etc.) and all the equipment is well kept.
April 1, 2013
Rated 5 out of 5 by CAC2 Great Location
We were attending a wedding with our families (about 30 of us); and the hotel had some amazing public spaces where we could hang out together and visit.
April 22, 2013
Rated 5 out of 5 by Jackie123 Love this hotel
The revamp looks great - spacious new gym, restaurant/bar area is more social and comfortable. The staff is always fantastic at this hotel.
October 5, 2012
Rated 5 out of 5 by Kooks Very nice stay
The room was large and very comfortable and the amenities in the club room were very nice. will definately come back when in the area
March 19, 2013
Rated 4 out of 5 by rob101 Mohammed was great!
The doorman was the most hospitable employee in the place.
The hotel was in the best location for our travel event.
May 27, 2013
Rated 4 out of 5 by Laking2004 Great Access!
Nice property that has excellent access to and from the 101. Club lounge was cozy and the staff made me feel like I was welcomed.
January 7, 2013
Rated 4 out of 5 by hihi1 Sheraton Review
Staff at restaurant (Sunday breakfast)
not very friendly. Lady that seated us very rude. Need to make changes there.
April 15, 2013
Rated 5 out of 5 by pjchb 2nd stay even better than first
altho' a short stay, still a first-rate experience.
would recommend to anyone who needs a hotel in the area
March 8, 2013
Rated 5 out of 5 by Mike1224 Quiet, Romantic Getaway
Everything about the room and weekend was a dream. All my requests were fulfilled and expectations exceeded.
February 4, 2013
Rated 5 out of 5 by fabandweld nice and quite
I have finally found a nice and quite place to sleep in LA. The short drive out of the city is well worth it.
November 11, 2012
Rated 5 out of 5 by Jayhawk Rooms are spacious; well designed
We appreciated the two-sink bathroom, excellent bed and how quiet it was. Staff was friendly and helpful.
October 10, 2012
Rated 5 out of 5 by Darkhorse34 Super
It is sad that I only had one night to enjoy this outstanding property and staff.
April 30, 2013
Rated 5 out of 5 by Prancer Great location.
The rooms are spacious, the bed was very comfortable and the staffs were friendly.
April 8, 2013
Rated 5 out of 5 by Harry WEEKEND ESCAPE
VERY GOOD FACILITY AND GOOD CLUB PROGRAM.NICE QUITE LOCATION AWAY FROM FREEWAY.
April 8, 2013
Rated 5 out of 5 by skahine love the gym
love that there's a tv in front of each machine!! and the complimentary earbuds
January 21, 2013
Rated 3 out of 5 by Joachim Hotel has good location
As a Starwood VIP I did not get the service I had expected
May 10, 2013