Rated 4 out of 5 by Laurie04 Lovely Place to Stay
This was a lovey hotel. The rooms were spacious. The beds were very comfy and the bathrooms were large. The only complaint I had was there were stains on the carpet ( they allow doggies so perhaps that was what they were from) but no odor just to be clear! The service was outstanding from the guy who checked us in, to the room service people to the staff in the bar and dining rooms. They were all friendly, helpful and made us feel right at home!
September 9, 2013
Rated 2 out of 5 by CJWSD No pool, No parking
It was 104 degrees on Thurs as I drove through Orange County and LA to get to my hotel...only to find that the pool was closed. No warning of this was provided when the reservation was made. Most of the parking lot was blocked off, so it was a competetive scramble with other drivers to find a parking place far from the enterance.
May 19, 2014
Rated 5 out of 5 by oenophile59 Accomodating Staff makes the stay
I travel up to the Agoura Hills and Calabasas area on a weekly basis and despite all the hotels in the area I choose to stay at the Sheraton Agoura Hills Hotel due to the excellent and responsive staff.
June 6, 2014
Rated 5 out of 5 by alvill club lounge one of the best
the club lounge in this Sheraton is superior to any of the other Sheraton hotels I've been in. Full breakfast (not stale pastries), refreshments, starbucks coffee, good hors' devourves, desserts after 8pm, and staff constantly refreshing and replenishing the offerings during the hours it is open. of course, all complimentary. this should be the standard at all Sheratons with club floors. Sadly it is not. excellent job at this hotel.
September 22, 2013
Rated 4 out of 5 by Uber Agoura Hills
Staff & Hotel didnt do realy anything to acknowledge Platnum status. Asked for an upgrade, and was told that I was upgraded to a club floor room with no view. No real welcome, no thank you for being Platnum, no real anything. There could have been a note in the room or something at a minimum. When I went to check in, I was told that check in was at 3pm without even looking first at my status. Ususally, look first and then comment.
November 9, 2013
Rated 4 out of 5 by MalH VERY NOISY AC
I really had high expectations and after a long day of travel and an early morning round of meetings scheduled the next day I needed a good nights sleep. I did not get it! Air conditioner/heater was very very noisy and there was no relief. Turn it off and the room got cold; leave it on and i woke up every 10-15 minutes due to the noise. NOT HAPPY. Staff gave me extra points on my card, but i needed the sleep more.
February 11, 2014
Rated 4 out of 5 by flippityjane Nice Hotel
Nice hotel- very clean. I'd recommend this hotel. I did forget to bring a cell phone charger and the first night the desk person told me they had no lost and found. The second day I asked another desk person and got a whole box of chargers... I didn't like that I could tell I was being lied to the first night but I did persevere. Also, there are no USB outlets on the tv, another oddity. The breakfast is delicious though.
August 23, 2013
Rated 4 out of 5 by Mabel94 Nice Hotel, Excellent Restaurant!
Very nice stay. Clean and comfortable room. Pool was closed, so a little disappointed because the kids had their heart set on swimming. Nice that we were able to use a close-by pool. Had dinner and breakfast in restaurant. EXCELLENT food, especially for dinner and our server was fantastic. Very good food.
May 13, 2014
Rated 3 out of 5 by SHUG So So Experience
At check-in the computers were down, they eventually got me checked in. I asked if they had my SPG number and they confirmed, but it's not listed on my invoice. The room keys didn't work and had to go back down after a 20 minute wait for the computers to reboot. The room service order was wrong and when they corrected it was still wrong. That aside, the hotel's a good location for the area and the room is comfortable
June 18, 2013
Rated 5 out of 5 by Heatherlee33 Thank you
Staff was very accommodating, hotel and pool were well maintained. Nice stay as always at Sheraton.
June 7, 2014
Rated 5 out of 5 by GADAWG Good hotel
My stay went well as always. The staff is friendly and the restaurant and bar are good.
June 5, 2014
Rated 5 out of 5 by Jackie57 Comfort away from home
I appreciated the grand entrance with many nooks and crannies in which to meet friends and family. The rooms are quite spacious and comfortable and the BEDS are amazing. Older folks might want to request a small step-stool at check in as getting in and out of the beds can be a challenge because they are very high off the ground. The Club-level option was well worth it. The breakfasts were great!
October 25, 2012
Rated 5 out of 5 by Ellie79 This hotel took care of our needs!
When I alerted the front desk that my handicapped husband had special needs, they accommodated and adjusted the bed in the room, provided a wheelchair to help us into the room and overall made us feel welcome and well taken care of. The room itself was immaculate and comfortable. We rested and ate breakfast where the staff treated us well. When we are in the area again, we'll stop at this hotel.
November 26, 2012
Rated 4 out of 5 by Lynette66 Great Hotel!
This is a great hotel in a convenient location to Simi Valley and Malibu!
Staff was great and the hotel was fresh and clean! The rooms are a little compact but that is the only negative thing I can say about our stay. Plenty of computers in the lobby with complementary time and printing privileges. Definitely will plan to stay here again.
April 11, 2014
Rated 3 out of 5 by PacHigh Very quiet and serene
Hotel was clean and the staff was courteous. It is nestled into the hills and is very quiet. The sleep comfort was amazing and sitting atop the patio in the morning granted a perfect amount of sunshine to start the day.
May 20, 2014
Rated 4 out of 5 by Surfabouy Excellent value
Very attentive staff across the board, exceptional bar staff, but bar often understaffed.
Restaurant features very good food, staff normally attentive although during breakfast sometimes difficult to find coffee and juice refills.
Dinner menu small but all food has been above expectations.
May 2, 2014
Rated 3 out of 5 by shuddles625 Nice Hotel, but bathroom not clean
All elements of this hotel were good. Lobby was clean, staff was pleasant, room was comfortable.
However, I arrived late in the evening and extremely tired. When I entered my room it was apparant the bathroom had not been completely cleaned. A couple used hand towels, soaps out of their wrapper and a used drinking cup. I was tired so did not go through the hassel of requesting a new room.
February 15, 2013
Rated 5 out of 5 by Bmama415 Luxury
We checked in for a 3 night stay quite late on the first night but desk staff was very friendly. Enjoyed everything except the beds were too high off the floor for shorty me - I needed a boost from my taller husband. However, the beds were wonderful to sleep on, soft without being too soft and all those pillows - made me feel quite pampered. This is a hotel that I would love to revisit.
September 7, 2013
Rated 1 out of 5 by luke1234 unsatisfactory
Was greeted by a receceptionist who advised us upon check in that 'all rooms were fully committed'. And my king bed reservation could not be met. Fortunately a great manager was able to step in and resolved this issue...room was very loud next door all night...pool outside was loud well into the night....sheets on bed were stained...no recognition of spg .... Property is need of TLC.
July 15, 2013
Rated 5 out of 5 by mary7 excellent service
WOW. Never has we been in a hotel where all the employees went out of their way to be helpful. We got to the hotel early and they had the restaurant stay open so we could have lunch while waiting for our room to be ready. Then our waitress kept checking on it for us. Just one example of how great every single person we met was. We will definitely stay again and recommend highly.
December 3, 2012
Rated 2 out of 5 by DNCSF Is Starwood losing its touch?
I am a Starwood Gold (and former platinum member). Stayed at this place for the second time in 3 months this past week. Was not upgraded despite a less than full property and after having been upgraded in August. When we got to our room a bunch of used glasses were outside. Called the desk and was told they would be taken care of. Still there when we awoke in the morning,
December 26, 2013
Rated 4 out of 5 by reeter315 Beautiful Location
All in all a great stay. Excellent staff, wonderful location, nice perks. However this place out in the middle of an awesome scenic part of Los Angeles needs a facelift. Decor seems dated and a little run down. Could use a nice overhaul to lift the energy out of the 80's/90's.
April 28, 2014
Rated 2 out of 5 by Walter21 Interrupted sleep.
I asked for a quiet location away from elevators and ice maker, which was granted. However, at @1am a woman was screaming in the corridor due to an altercation with a male guest. The hotel security came, but did not usher the guests out as promised. At @7am a child was yelling in the adjacent room. Apparently, the walls have no insulation and some guests have no manners.
November 18, 2013
Rated 4 out of 5 by Mark5678 Recent Stay
Nice facilities and staff. The charge for the internet was a little unexpected.
May 30, 2014
Rated 2 out of 5 by Shafiz Unacceptable Hotel
We were given a room to be tortured, nothing less. It's a shame for management. Really disgusting. We had a horrible stay.
AC was making so much noise, and would not stop. Then around 4am different noises was coming from above our room, such as people walking with high hills, moving tables around, moving furniture around all the way till 10am. And again from 11 am till 1 pm again. I called the front office and she indicated that we were under Club member room, and that's why we hear the noise. Why do they even rent those rooms, We had no sleep at all, and Victoria at the front desk had a talk with the manager and she gave us two complimentary breakfast, I wish we never had that horrible breakfast, disgusting coffee, bad quality food. We left to try to take a shower, found dirty towel, so do you really expect us to stay again at your place??
Forget the breakfast, and your hotel. We were tortured and had no sleep at all.
November 30, 2013
Rated 4 out of 5 by Rockstarbk This hotel has great staff
Very comfortable stay and great staff that were very helpful. The location of this hotel is kinda far out to LA but, ended up being very relaxing and convenient access to Malibu and Santa Monica. I was upgraded to Club floor during my stay. I will stay again and recommend to others. Thank you Jessie at the front desk for suggesting some great hiking trails nearby.
December 1, 2012
Rated 5 out of 5 by King Great stay!
Great space & staff wonderful. Beds were very comfortable and the rooms spacious. We enjoyed the complimentary Starbucks Coffee each morning.
We will totally stay here again! Location fantastic and quiet.
Only negative is to please have lighting fixed in parking lot. If you arrive after 9PM, the lot near the entrance is full and lights not working in back lots.
April 13, 2013
Rated 3 out of 5 by AntL Disappointing incident
I have stayed at this hotel for many months. I was assigned to an engagement in the area and this was the closest SPG property available. All was going okay until just before the holidays. I accidentally left my Bose headset in the room as I left the hotel on a Thursday. I know...stupid me. I called later that day and the front desk stated that no-one had been in the room since I left, other than housekeeping. I thought..great...my headphones should be there. Turns out that they were no longer in the room and were not turned into the "lost and found". I called back a day later and same answer. The shocking part was that no one followed up with me (even thought they said they would), and nothing was ever mentioned. It was just a "tough luck, you lost them" attitude from everyone I spoke with at the hotel. Again, I had been there for over 7 months. You would hope to get a little more help. If I go back, I will be looking for a new hotel.
January 24, 2014
Rated 4 out of 5 by jim44 Housekeeping problem
Stayed 4 nights over Christmas while visiting family. No SPG Gold recognition at all other than being put on SPG floor.
On Christmas day we came back to the room about 9:30 p.m. and it had not been touched. Requested towels and coffee and replacement of our one free water bottle, brought everything except the water and then charged for the water we drank.
December 27, 2012
Rated 4 out of 5 by GCEire The staff make this hotel...
Very friendly and conscientious staff particularly Julia at the bar and the reception team. This is why i go back here.
May 19, 2014