Rated 5 out of 5 by Sam10 This is a very good property
It is well managed, very clean, and friendly hotel
August 20, 2013
Rated 4 out of 5 by ilovescotland lots good but noisy
My room 115 didn't smell good. It smelled like vomit. I thought it might dissipate but it didn't. Also, the first floor was very noisy Saturday night. But all-in-all - it was comfortable and clean.
August 19, 2013
Rated 1 out of 5 by Verified Reviewer 68 Year Old Vet Refused Service at the Bar
We had a block of rooms reserved for our son's wedding. Planned on entertaining our guests at the lovely Sheraton Agoura Hills bar. However, even though we are in our late 60's and my husband is a veteran, the waitress and bar manager who were half our age demanded to see our id's. We refused and took our business and our guests elsewhere. Later that evening, when my husband asked to talk to the hotel manager, security guards were called. It was an awful and embarrassing experience and thoroughly ruined our son's wedding stay. The room was adequate, but had a cracked, unsanitary sink. It had a balcony that overlooked the hotel roof and air conditioning system.
August 13, 2013
Rated 3 out of 5 by GloriaM First unhappy experience with Sheraton Hotels
Check in staff was rude and didn't properly read the reservation. My daughter was left standing with her baby while the check in staff called me to confirm that she could check in even though it was specifically listed on the original reservation which was then looked at and instead of an apology she got a "oh yeah, here it is". The type of room that she needed was not available, which I can understand, but I can not understand the rudeness that that persisted with all communications.
This is not up to the normal service that I have received from Sheraton Hotels and it was a real disappointment.
August 12, 2013
Rated 4 out of 5 by Romy53 This Hotel has outstanding rooms and friendly room attendants.
The Hotel has excellent location and very suitable for week end retreat. The rooms are not really that excellent but out stands any Hotel on its class. We were just looking for a lounge where we could relax with good entertainment especially music.
August 12, 2013
Rated 5 out of 5 by Kelly53 What a pleasant weekend
My wife and I had to travel north from San Diego for one of our son's many summer baseball camps. The Sheraton in Agoura Hills was wonderful experience providing fabulous service and great accomodations. The location was very convenient to our Malibu Pepperdine destination. Well worth it!
August 12, 2013
Rated 4 out of 5 by Mrenner Nice hotel
Our first trip to this area of California, nice location and clear room. I would stay there again and it is close to Malibu and West LA.
August 5, 2013
Rated 5 out of 5 by Suzie41 Hotel with GREAT staff and service!
This has been the best service I have ever received and very friendly and helpful staff. Thank you! I will be seeing you all again soon.
August 3, 2013
Rated 5 out of 5 by RFrancoFamily 5 Star Quality Comfort, Hospitality
The Sheraton Agoura Hills Hotel is truly a hidden gem in the suburbs of Agoura Hills. Check-in/concierge, the bartender, the pool man, housekeeping & the maintenance person are genuinely personable people & added to our restful stay. The peaceful family and pet friendly atmosphere, the tranquil bed & the relaxing patio lounging is inviting to stay longer & definitely worth an intended return trip.
July 23, 2013
Rated 3 out of 5 by jmr220 Needs Improvement and Updating
We stayed in the "Presidential Suite" and found it the same size as the original suite we booked. The rooms need updating especially in the bathrooms.
The curtains in the living room area were torn and not what I would expect of a suite on the club floor.
The staff is very helpful and polite.
July 23, 2013
Rated 5 out of 5 by GAR357 Short but Sweet
Two of arrived on the first night of a business trip on a Sunday night after 11:00pm and we were upgraded to the 5th floor so we could have rooms close together. We were out by 8:00am so we did not get to use or see much but were treated very good and the room was very comfortable. We will be back.
July 22, 2013
Rated 5 out of 5 by bob2013 Good location and nice setting
My wife and I enjoyed everything about our stay here...except the television. If you are paying for a movie it works fine. If you are trying to watch regular TV it is not fine. First just trying to figure out how to watch regular TV is totally non-intuitive. We had to call the front desk for assistance. Second, the video constantly stopped while the audio continued to play so you would miss the video portion of the scene. We don't typically watch much TV but had some rare time to relax and watch a show and just ended being annoyed. Other than that all was good.
July 22, 2013
Rated 2 out of 5 by JayFred9014 Needs improvement in a number of areas
We selected this hotel for my son's wedding experience, We had a large room block, I believe 70 rooms all in. There were a number of problems. The spa was not operating and was full of algae. My sister and her husband missed the ceremony due to the elevator breaking down. Others were also detained. The elevator also broke down on Thursday evening after our rehearsal dinner. In addition on Saturday I placed a large order for the bride's bridal party in Salon B and the food arrived cold. The nice server offered to comp our drinks. The drinks consisted of water and ice tea. In Salon B the AC was leaking and a bucket was brought in to catch water. The carpeting jn our suite was filthy and torn. The AC in the shuttle was not working and it was incredibly hot that day, creating issues for the bridal party.
July 17, 2013
Rated 1 out of 5 by luke1234 unsatisfactory
Was greeted by a receceptionist who advised us upon check in that 'all rooms were fully committed'. And my king bed reservation could not be met. Fortunately a great manager was able to step in and resolved this issue...room was very loud next door all night...pool outside was loud well into the night....sheets on bed were stained...no recognition of spg .... Property is need of TLC.
July 15, 2013
Rated 4 out of 5 by JerryP5208 Very comfortable - very convenient
I was greeting by a very friendly front desk clerk of Asian descent. He was engaging and asked appropriate questions about my stay to ensure all my needs would be met.
The room was very comfortable and with the exception of the patio - very clean. The patio was very dark and I hit my leg on the table walking out the door. It would be nice to spend some money on fixing them up a bit and possibly putting plants or lattice between other rooms. Otherwise kind of a waste of space.
The room itself was well appointed and clean. The bed and pillows were 5 star. Usually you don't get both! The hallways appeared older and the drapes on the windows made it feel dirty to me.
Breakfast on the club level was excellent. Very nice selection, neat and clean. I appreciated getting this as a surprise at my check in.
Upon check out I had some questions on the bill that were handled efficiently - albeit not with the friendliness of check-in. Left me with a slight bad taste (the only one) about my stay.
Overall - an excellently run hotel. I have opened four star hotels as DOS&M and know what I am talking about. I was also GM for a hotel in Hawaii. Keep up the good work
July 7, 2013
Rated 3 out of 5 by Judy1952 This hotel needs updating
While the room was clean the rest of the facility was uninspiring. The pool area is drab with every umbrella ripped and the water cloudy. Having to pay for internet in the room is unacceptable, especially in light of every other hotel on our trip providing it gratis. The incentive to skip maid service is good but when it was requested details like providing a bath mat and hand towels, clean cups, and soap were overlooked. Other Sheratons where we have stayed provide a lounge with a happy hour on the club flour. We were disappointed with the lack of this and acknowledgement of SPG status.
July 2, 2013
Rated 5 out of 5 by MaryfromKC Service with a smile!
My sister and I just returned from a family wedding. We stayed at the Sheraton in Agoura Hills. This hotel was very nice and the staff was excellent. They not only let us check into a room early in the day but were always friendly and personable. We did not have a car but we did get taken to several nearby places from the complimentary hotel shuttle. The front desk people were always willing to answer questions and gave us great service with a smile. When we would hear them say, "have a great day", they meant it. I would definitely recommend this hotel to anyone staying in Agoura Hills.
July 1, 2013
Rated 5 out of 5 by 10ahcn Lovely hotel, lovely stay
Beautiful setting for this modern, comfortable hotel. Room included a refrigerator, which we appreciated very much, as it allowed us to have chilled water always on hand in the recent California heat wave. I should mention, however, that for short-framed people, the beds are about 6 inches too high. One has to hoist oneself up to sit on the edge.
July 1, 2013
Rated 3 out of 5 by Rob11771 Front desk needs customer relations training
We had reserved a large block of rooms for a wedding that evening. I had called several days earlier to request an early arrival. I was told to call on the day of arrival @ 8 A.M. I called at 8 & was assured of a 2 P.M. check-in. Rooms were not ready at 2. We were hosting a brunch at the hotel for the day after the wedding. We requested a late check-out. We were told that late check-outs were not available. Front desk people were not . hospitable. They nneed training.
June 25, 2013
Rated 4 out of 5 by Donut10 Good but not excellent
I received a upgrade because the room I requested was already booked however the room I received was nice but the corner room had 2 doors which was let light in the room. It did not have a dark shade on it so was light in the room at 5 am. I would not book that room and they need to put a dark shade on door.
June 24, 2013
Rated 5 out of 5 by Candyo Great Place to stay!
This is our second stay at this hotel. The beds are very comfortable, rooms are quiet, you cant hear the freeway traffic. We had to change rooms and the staff was very helpful and always had a smile on their faces no matter what. If we go back to that part of California we will stay there again! Also the food is excellent.
June 24, 2013
Rated 3 out of 5 by SHUG So So Experience
At check-in the computers were down, they eventually got me checked in. I asked if they had my SPG number and they confirmed, but it's not listed on my invoice. The room keys didn't work and had to go back down after a 20 minute wait for the computers to reboot. The room service order was wrong and when they corrected it was still wrong. That aside, the hotel's a good location for the area and the room is comfortable
June 18, 2013
Rated 4 out of 5 by SSCARLET Liked the ambiance
The shower pressure was awful; The sheer drapes were frayed & shredded. I did report this to the hotel. Also the chair in the bedroom needs to have the seat cushion replaced. The frame beneath the knees hurts.
June 16, 2013
Rated 5 out of 5 by UCLAMom Always a great night sleep
Our daughter is at UCLA and this is our go to hotel when we visit her. We have found the staff to be very helpful and the facilities are outstanding. Thanks for making us feel at home with a good night sleep and the club floor extras.
June 15, 2013
Rated 5 out of 5 by BluePlat Great Location & Staff
This hotel is great location on the border of Los Angeles County and Ventura County. It is minutes from the beaches of Malibu, Pepperdine University, Cal Lutheran University; many nice restaurants in the close vicinity of the hotel/ The front desk staff was tops in professionalism, efficiency and politeness. Nice fitness center. Nice Sheraton Club breakfast with meats, eggs, fruit, etc. SPG Plat recognition and thank you.
June 15, 2013
Rated 4 out of 5 by VincentL Decent Sheraton, even when Sold Out
Attended a wedding, and according to the Hotel there was a total of 9 going on that weekend. Considering most rooms were fully sold out, Stay was decent. Lounge (Breakfast) was hectic, but considering the number of people, very well run. Rooms have older HVAC units and the bed is slightly high.
June 10, 2013
Rated 5 out of 5 by Wayne1963 Great hotel for reunion
Everyone I talked to enjoyed their stay at your hotel. It was our 50th high school reunion and your staff did everything they could to make us feel welcome and comfortable. Really appreciated the shuttle service to the winery for the classmates.
Only a few cliches occurred. Our breakfast in room came late (but we weren't charged for it - thanks) We were supposed to have happy hour drinks and special munchies at the bar but they never materialized (we had to order on the spot) Again, the staff accommodated us as best they could.
Would definitely recommend this hotel to other functions such as weddings, reunions, grad parties, birthdays etc.
June 10, 2013
Rated 4 out of 5 by Darryl Hotel GREAT! Food NOT Great.
I only stayed one night and ordered room service. The choices were fine, but the food did not meet expectations. It was presented nicely, but the lack of flavor was unforgivable. I was very hungry, so I ate as much as I could stand. The accommodations were clean, quiet, and comfortable.
June 4, 2013
Rated 1 out of 5 by Skyecore Not the average Sheration
this sheration was tired and old . Popcorn ceilings in the room and an air conditioner that was inefficient. We had to go to the front desk to get someone in the resturant to help us and then it took over an hour to get our food which came out different then what was described on the menu. The pool is like an apartment complex pool with no service an and very few chairs. Towels were small and thin and should not have been considered pool towels. i went to the bar three times and there was never anyone manning it. The omelet chef at breakfast was very rude and was quick to tell me that asking for egg whites with cheese didnt make any sense. Horrible service all the way around and i would never stay there again!
May 28, 2013
Rated 3 out of 5 by KatieJune Felt bad for the staff
I stayed at the hotel for my son's wedding and we had 46 rooms. There was another wedding also booked and several other events. The hotel was understaffed for the amount of activities scheduled. The restaurant was closed on Sunday after breakfast. More importantly, there was only one bartender and he also served as a waiter for the entire day on Saturday. He tried to keep up with requests and was very professional but it was impossible for him to do so. I felt bad for him.
May 28, 2013