Rated 4 out of 5 by Stig Nice Hotel
A challenge to find at first, but a nice hotel.
July 29, 2014
Rated 5 out of 5 by JAKE2005 AMAZING HOTEL
THIS IS OUR FAVORITE PLACE ON EARTH! THE HOTEL HAS EVERYTHING TO MAKE THE STAY WONDERFUL-FRIENDLY STAFF, A VARIETY OF ACTIVITIES, BEAUTIFUL ROOMS WITH SPECTACULAR OCEAN VIEW ROOMS AND WARM, WELCOMING LOCAL PEOPLE. IT'S ALSO WITHIN EASY WALKING DISTANCE TO 2 SMALL SHOPPING MALLS. IT MAKES RELAXATION EASY!
October 15, 2013
Rated 5 out of 5 by lsa1 A beautiful property
This propery is a beautiful and comfortable place to stay. The staff is excellent and the grounds, rooms and all areas are very well kept. We were, however, deeply disappointed in the Rum Fire Restaurant located on the property. The food was terrible and overpriced (even for Hawaii). Not recommended by us.
March 4, 2013
Rated 5 out of 5 by Sttoemph Excellent Experience
We choose this resort as our honeymoon destination and could not have chosen a better place. Everything we wanted to see was easily accessible and the beach area was the best we saw. The staff at the hotel from housekeepers, facilities, bar tenders, acrivity planners, etc. everyone was very helpful.
November 3, 2013
Rated 5 out of 5 by edhelen92013 Incredible fabulous resort!!!
Our visit to the Sheraton was incredible as to service, amenities, caring, and the overall stay.We were there during the renovations two yrs ago and nice to see the beautiful changes. A special thank you to Lahela and the the GM Chip who really were caring and attentive to our needs. Thank you!
September 25, 2013
Rated 4 out of 5 by Jayne2013 Pleasant Garden View
The quiet location was perfect. There were just little things like not replacing coffee cups or tea each day. When It came time to go there was no room to change. The desk person simply said it was first come to have a room to change rather than try to find a solution to help. Poor service help.
June 30, 2013
Rated 3 out of 5 by montana60 Not as advertised
The resort was fine, but the little things they used in their promos did not exist for us. Free lei's, tote's, and mai tai's don't make your vacation, but when promised and they don't materialize, it dulls your vacation.
March 4, 2014
Rated 5 out of 5 by Mickey64 Always an excellent stay
Whenever I go to Kauai, I always stay at the Poi'pu Sheraton. The staff there are always friendly and extremely helpful, always going the extra mile to make sure my stay is a pleasant one. I highly recommend it to business travelers or those wishing to find a relaxing seaside hideaway.
September 25, 2013
Rated 4 out of 5 by whatever2 Sheraton at Poipu Beach is great!
What a fun place to visit and have an uncomplicated Hawaiian experience! The hotel is is good condition and the room was comfortable with great ocean views. The food on property was good and it was truly magnificent at some of the nearby restaurants, especially if you like local fish.
June 25, 2013
Rated 5 out of 5 by Lori1214 Sheraton Kauai
All services were excellent. Our first room was not a location that we liked and was quickly changed. We loved room 1214. What a view. I wished that we had asked for the sliding door to be checked sooner. It was fixed as soon as we mentioned it. Thank you for a wonderful stay.
October 26, 2012
Rated 5 out of 5 by 30Ann Loved this hotel
This hotel was awesome. The staff was very friendly, the views were amazing. Would stay here again. Great place to spend our 30th anniversary.
July 27, 2014
Rated 4 out of 5 by NDNancy Great relaxation
This facility is very conveniently located near excellent restaurants and within walking distance to a nice little shopping center. The walking paths around the campus take you past the beautiful beach and surf.
February 23, 2014
Rated 2 out of 5 by KristenH The worst sleep of my life!
The hotel is located in a great place. The grounds are maintained beautifully. The check-in was quick and easy. The young lady at the desk was very pleasant and helpful. The room looked good. Parking was included in the resort fee (which was a great bonus). Overall, everything was wonderful until I went to sleep. I had the worst sleep I have ever had anywhere. I woke up in pain at about 130 in the morning. My back was killing me from the nonexistent support of a mattress that probably should have been replaced long ago. I woke up several more time throughout the night feeling absolutely miserable.
June 18, 2014
Rated 3 out of 5 by mbflyer Good South Shore Location
Good South Shore Location - Beautiful firepits and night ambience - Nice local shuttle (courtesy car) - Needs updating - little dated
Needs later checkout then 11am - Noon is standard - Needs consistency with customer service and SPG recognition. Staff varied greatly.
July 6, 2013
Rated 4 out of 5 by 1289bbb A nice enjoyable two weeks
Comfortable resort with great views of ocean and beach. Beautiful fire pit seating area, great views of sunsets. Rum Fire restaurants provides excellent ocean views and great food!!!
March 5, 2014
Rated 4 out of 5 by Twentyfive Great place to stay
We had a garden view room, and were just steps away from the beach. The beach was great, not too crowded. We enjoyed Rum Fire for dinner and Link Cafe for snacks, even ordered a pizza and salad and took back to our room. We will definitely stay at the Sheraton again.
November 28, 2012
Rated 5 out of 5 by PandAR Very pretty
We stayed in this hotel as part of our honeymoon. It was a lovely stay we really enjoyed it. The hotel and grounds are extremely pretty and very well maintained. It really shows kauai in its best light as the garden island! We would definitely recommend to a friend!
July 29, 2013
Rated 5 out of 5 by Punkie Terrific place
Our room was spacious with beautiful view. All contact with personnel was most satisfactory. Everyone with whom I dealt was extremely helpful and very gracious...from concierge to waiters to maids. Can't remember a more helpful staff! Amenities were also very good.
August 26, 2013
Rated 5 out of 5 by B2013 Great Experience
The hotel was located in a nice spot on the beach and near plenty of places to eat if you have transportation. The desk staff could not have been nicer. I was was very impressed with the valet staff as well. It was just a very pleasant relaxing experience.
June 4, 2013
Rated 5 out of 5 by Mayo1968 Great vacation !!!
Great location, love the beach, the staff makes the sheraton Kauai a great vacation experience, lisa from guess services made our vacation so much better she recommended what we like thank you so much!!! Laura front desk manager great service thank you
July 31, 2013
Rated 5 out of 5 by KMCK Excellent!
We were so impressed with this hotel. Everyone from the bell hops, front desk, pool staff and Lava restaurant staff were extremely friendly and helpful. The rooms were awesome - very comfortable beds!! We will definitely recommend - LOVE this hotel!
October 21, 2013
Rated 5 out of 5 by harleydavidson Rm 3301
Enjoyed our stay very much. room was great although the bathroom sink area was a tad small. also I guess we hit the place at the wrong time in regards to the fitness center as it was being remodeled. thought that might be done when less people there.
August 27, 2013
Rated 5 out of 5 by ZANE21 True Kauai Aloha
Everything & everyone were wonderful. Our Christmas Party was a night to remember....perfect in everyway, especially the atmosphere and the hotel's outstanding service. This is the place to book your next party. Stay the night and enjoy!
December 16, 2013
Rated 4 out of 5 by Charlie987 Great pools, beach, no spa
Beautiful pools and beach area. Great casual restaurant, did not try formal restaurant. Disappointed that features list spa, but it is offsite.
March 8, 2014
Rated 3 out of 5 by NCdealer Not impressed
Nothing special about this hotel. I had the set the A/C to 65' just to make the room comfortable and signing for pool towels...I stayed at 2 other hotels during this trip and this is the only location that required a signature for pool towels.
August 19, 2013
Rated 4 out of 5 by Chicago101 Great location, but lots of room for improvement
I reserved a king bed, but only two doubles were available when I checked in. I had a partial ocean view room, one of the older rooms apparently which was mediocre at best. The rooms are in need up updating, especially more electrical outlets.
October 16, 2012
Rated 3 out of 5 by BobMara Good location, many bars/restaurants within walking distance
Great hotel, but i was not pleased with the mandatory $30 pn fee plus tax. Room was good, but very soft mattress. Also, no late evening bar or entertainment. Staff were helpful and pleasant.
February 10, 2014
Rated 5 out of 5 by JHSMLB Excellent Honeymoon Retreat
The resort had beautiful ocean views and a great beach providing a great place to relax but also a great place to experience the waves of the Pacific Ocean. The staff was wonderful and made it a point to ensure our stay was wonderful.
September 14, 2013
Rated 1 out of 5 by Kaluabear415 worst Sheraton I have ever stayed at
If one thing goes wrong then it seems it just keeps snowballing. That was my experience at this hotel. from being ignored by the vallet upon arrival for flashier cars. My daughter was dissapointed to not get her lei greating.After having 4 cars unloaded and assisted while I stood there was to say the least upseting. The check in desk was ok, but I had to ask twice the directions to my room because I was just told the room number. Finally I was told the best way was to cut across the road and walk thru the grass till I saw an elevator sign.. NICE... Next was trying to get something to eat. we did check in late and when I called the front desk I was told that everything closed at 9:00Pm and was hung up on. I called back and asked if someplace delivered she said "check the phine book" and hung up on me again... I called a 3rd time to find the closes pizza hut and she said "I will connect you" and this was not a consideration the first 2 times I called? we left first thing in the morning and found a much MUCH nicer place for alot less money... Stay away stay far away
March 4, 2013
Rated 5 out of 5 by denverfamily Great for families
We had a wonderful stay at the Poipu Sheraton. The room was clean and comfortable. The grounds and beach are spectacular. Every single employee with whom we had contact was very friendly and helpful. I hope we can return some day.
January 9, 2013