Rated 2 out of 5 by Baiweilien Very unhappy. Worst hotel of our trip
We upgraded to a room with a view of the bar roof. Thank you so much Sheraton Reception. Rooms 2216, 2217, 2218 are utterly blighted.
You buy a room with an ocean view, spend good money and get a view of a roof. A dirty old roof at that. I should have complained there and then. Now I'm kicking my self because I didn't and am now very disappointed with Sheraton.
May 20, 2014
Rated 5 out of 5 by Dennis007 Excellent Beach Location & Property!
The renovated room was fabulous!
May 20, 2014
Rated 5 out of 5 by kissycuddles In Love With This Hotel
From the beginning at check in we had a great front desk agent who was very nice and catering. Our room was amazing Deluxe Ocean Front. Just in love with the spaciousness of the room and view. Well worth the money and I recommend getting this room. We ate at Lavas and the food was good and our waitress was great. The valet and bell people were catering. I enjoyed the café next to the lobby. They have a great banana bread. So good I bought some before I left the hotel. Overall my view of this hotel was 5 stars for it's cleanliness of room, view, property and people that work there. So Happy that I'm staying in June for my daughters bday. Can't wait!
May 20, 2014
Rated 5 out of 5 by Frfrgin This hotel met all our needs
The. Buffet breakfast was excellent with many choices. We enjoyed the complimentary wine tastings. It was an opportunity to meet fellow travelers. The fitness center was state of the art.
May 19, 2014
Rated 5 out of 5 by greatful This hotel provided great service
Unfortunately my stay was short, but I found the staff courteous and helpful so that I could complete my objective to attend my nephew's wedding. They were helpful to give me directions to expedite my attendance.
May 19, 2014
Rated 3 out of 5 by Vacationer1225 Just ok hotel
Initial check in was ok. Last hotel gave shell leis, you gave nothing. Room had great ocean view, and accomodations were ok there. Laundry took way too long to get my clothes back to me. Had a few issues with room problems, fixed finally.. The Rum Fire restaurant was a JOKE. Had an wine event the night we ate there and it was so noisy for the regular diners you could not hear yourself scream. Food was just ok, price was ridiculous for our dining experience. Pool was disappointing, I expected a larger pool and lagoon style. The grounds were nice and location in Poipu was good. Would pick another hotel next time though.
May 14, 2014
Rated 4 out of 5 by AbdoFamily Best Location on Poipu Beach
This by far has the best location on south Kauai on Poipu beach. There are other luxury resorts around but don't have a great location on beach such as the Sheraton. The location has its value and worth the stay. The front recipients are great people; especially, Sheryl and Heather are wonderful and willing to assist you with five start service. I really would like to thank both above staff with their excellent services and wish them the best. Thank you.
May 14, 2014
Rated 3 out of 5 Boooooo
The toilet in the room was loose. I cut my leg at the beach. walked to the front desk ask for a first aid kit. it took about 15 minutes for some one to come and open a door to get 2 band-aids and one alcohol wipe. The bars all closed at 11pm which was not fun. There was no shuttle so it was a 50 dollar taxi ride.
May 13, 2014
Rated 5 out of 5 by DavLis Excellent 25th wedding anniversary
We celebrated our 25th wedding anniversary on May 6th and could not have asked for a better resort. The Front desk receptionist, Sheryl was amazing ,she was always ready to answer questions or help. She always had a smile and a willing spirit to help. Randy ,the bellman, was also a great person to ask for assistance and recommendations around the island. He was another valuable employee of the resort . Overall we give the Kauai Sheraton an excellent rating in all areas . A resort you want to visit if you have a special event coming up that you want to make perfect.
May 11, 2014
Rated 5 out of 5 by Kevin1114 Good stay
I like the hotel. I wasn't a fan of the pillows. Service was mostly good with one or two aberrations.
May 9, 2014
Rated 5 out of 5 by deeandpete13 Extraordinaire expérience
Thanks to our no 1 guy, Ryan the concierge--that help us plan a fab week. Everyplace we went to have fun or eat was golden to his expertise. I asked several times for a form from hotel when I checked out and never received one?? Thanks for our great servers Rose, Brittany, jasmine, Jancy and Jacqueline---all so very professional and fun--made our dining one to remember. We had such a fab time--Dee and Peter
May 7, 2014
Rated 4 out of 5 by Minneapolis01 Great location
We had a great stay at the Sheraton; it is located right on the beach and is a lovely property. Staff service at the poolside was kind of slow, but they were always friendly and attentive once you got their attention.
May 6, 2014
Rated 3 out of 5 by CATraveler82 A decent place to stay
Overall, a decent place to stay for the money. We would stay there again, but there are some big pros and cons.
-Great location, convenient to restaurants and shops in Koloa
-Fronts a beautiful beach and nice pool
-The grounds are very lush and well-maintained
-The room, while not amazing, was clean and in good condition
-Cleaning, front desk, and pool staff were friendly
-Incredibly thin walls. You hear every closet that gets opened, every time someone drops something, etc., in any of the rooms around you
-The casual restaurant, Lava's, is expensive, not very good, has poor service and surprisingly odd hours (I think they start closing up by around 5:30PM?!)
-The sheets were incredibly stiff. I felt like I was sleeping on a camping tarp.
Overall, we would stay here again...the hotel experience was average, but the location really sells it for us, and being next to a nice beach was key.
May 5, 2014
Rated 3 out of 5 by KRandSB Great staff, rooms fail to meet standard 4 star
The Sheraton Kauai staff were well trained and very professional, as expected in a 4 star resort. The resort pool and the resorts location on Kauai were also fantastic. Where the hotel fails is on the rooms. The quality of finishing details in the bathrooms especially, as well as the bedroom leave something to be desired. 1970's plumbing that doesn't work and appears old and grungy, no place to hang towels or place toiletries near the vanity, and fit and finish on the vanity being obviously damaged and unkempt. I have stayed in 3 star accommodations that far exceed the quality you see at Sheraton Kauai. Especially due to the high price to book this hotel, I would not return. Furthermore, it was clear that the hotel has no security on random locals or other tourists with use of the facility, which taints the experience for guests paying almost $40 per day for use of the resort pool and parking.
Again, the hotel staff appear to have a high level of professionalism, but hotel fit and finish don't meet expectations of a 4 star high end resort.
May 4, 2014
Rated 3 out of 5 by Caroline234 Not the dream vacation we hoped for
We were very disappointed in our room location, with noise from maintenance, construction and pool area, issues with our bathroom facilities and the attitude of some of the staff. After three days of trying to get issues resolved we were moved to a suite for our last night stay which was appreciated, just a little too late. We went to the resort Luau and while the entertainment was good, the food was very disappointing. We did however very much enjoy the food at both Rum fire and Lava's. The grounds were nicely kept and the ocean view was excellent.
May 3, 2014
Rated 4 out of 5 by RhondaRickW Poipu Sheraton
This was our 2nd stay at the Sheraton in Poipu. We love the location and the hotel is very nice. Everyone on the staff that we came in contact were friendly and helpful. Our only negative is that they've changed their onsite restaurant to such a high priced establishment that ordinary people cannot afford. Luckily there are some very nice affordable (by Kauai standards) nearby. When we stayed five years ago we enjoyed the breakfast that was included with our stay. But at $25 per person now they have priced breakfast beyond what I'm willing to pay.
May 1, 2014
Rated 4 out of 5 by DingoStarr Great location
Clean facilities, great beach and pool
April 23, 2014
Rated 4 out of 5 by Terry43 Saved by Blaire
Blaire saved the week with the type of room we requested to celebrate our 43rd anniversary and my upcoming retirement. Initially we were not given the king/ocean view we requested when we made our reservations. When we spoke to Blaire DelaCruz she was very understanding and took control of the situation with a new room, choc. dip strawberries and champagne. Everything was now perfect.
April 18, 2014
Rated 5 out of 5 by Manju Sheraton Kauai
We had a great time in Kauai exploring the island's beauty and swimming in the ocean. Our experience was enhanced by our stay at Sheraton. After a long day of physical and challenging activities the hotel, helpful staff, amenities, facilities and comfort were most welcome. We would like to mention in particular what an excellent hotel restaurant Rum Fire was. The food was superb.
April 18, 2014
Rated 5 out of 5 by Scorein Luxury in Kauai
Amazing place! We had so much privacy and a breath taking view right on the water. The room was huge. My husband said it was the best laid out floor plan. Everything appears new and beautiful!
April 17, 2014
Rated 3 out of 5 by rlreif In Soviet Russia, Hotel steals towels from YOU!
Much of this property is great, and many of the staff are as well. The beach is lovely, the food is great, and the service in the restaurants, and pool are great. I was traveling with two infants and the maids took small towels that belong to us. Also the hotel screwed up our reservation, and required us to move (this is not easy with two infants). They claimed to have upgraded us for the first night to make up for it, but put us in an obvious out of order room with atrocious appointments. Fortunately the room we had originally booked, and moved into the second day was great. The front desk staff were not very good, especially Chris who was downright rude, which is a shame because it takes away from the other great staff of this property. Everyone in the F&B department, and valet/bell staff were phenomenal. When I asked for a late check out I was not only told no (which would haven been understandable) but told that I would have to leave even earlier than previously agreed. (this was eventually straightened out, but frustrating and unprofessional). Also when I asked to have a manager contact me, no one ever did. The property is nice, and has lots of potential, and could be recommended with just a little tweaking, but for the price I cannot recommend.
April 17, 2014
Rated 5 out of 5 by GarfieldWB Poipu Delight
This a very well-maintained, older property and a great example of what Hawaii was. Awesome beach for activities for all ages and swimming prowess. Staff is 'top notch'.
April 16, 2014
Rated 5 out of 5 by carp40 This hotel made you feel welcome.
We found the hotel to be ideally located, very friendly, and relaxing. We has the special dinner for our 40th anniversary and really enjoyed it. It would be a do over!!
April 15, 2014
Rated 3 out of 5 by Bigguy49 Front desk
Front desk staff was not very friendly, I forgot that I had breakfast included and didn't remember till the next day, so I got cheated out of 1 breakfast. The front desk said when I checked in I should have been told and I wasn't ! Also it was my anniversary and thought I was to get champaign , nothing, not a word about it. The room was fine except the ac unit sounded like a car starting! noisy!!
April 11, 2014
Rated 5 out of 5 by JJP12 Happy to have been here!
Can't wait to return to this resort!
April 10, 2014
Rated 5 out of 5 by s023kaw Excellent Resort!
Booked an deluxe ocean front room, HIGHLY recommend this room category. The room was extremely large and had a beautiful view! The bathroom had two sinks and plenty of counter space. As a platinum member, you receive great benefits at this resort (complementary valet parking, wine tasting – although you only get two glasses, late checkout, etc) My room type was not available for a late checkout, but they did move me to a garden view room the day of my checkout which worked out great for a late flight to Honolulu!
April 9, 2014
Rated 5 out of 5 by TucsonSis Peace and tranquility
We had a ground level garden view room and were at such peace.... we even left our sliding door open all night long to get the evening breeze, feeling perfectly safe. What a glorious, peaceful hotel where everyone greeted us like they were TRULY appreciative that we were there. We WILL stay there again.
April 8, 2014
Rated 4 out of 5 by Margaret99 Staff made us feel like royalty.
We were lucky enough to be upgraded to a fantastic suite with three balconies. Throughout our stay staff went out of their way to recognize us by name. Concierge made restaurant reservations that seemed to result in the best tables. Receptionist recommended a great beach that we had not heard of. Valet parking was quick and all the valets very personable. Hotel shuttle great for local trips.
April 7, 2014
Rated 4 out of 5 by Sadie14 This hotel has great location
Great location as we were in the guesthouse closest to the ocean. Loved the hula and lei class. You probably need to advertise these more. Some folks don't read on the back of the map The issue was going from place to place there ......you always had to go outside at some point to go eat or another place which is fine unless it is raining .Service at Lavas was lacking. Seemed to be understaffed and a little overpriced.
April 6, 2014
Rated 4 out of 5 by Cruising2012 Great location, feels dated
Being on Poipu Beach, this resort is on the "sunny" side of the island, so it benefits from just about the best weather on Kauai. Most rooms are not beachside though, they are across the street in the Garden Wing, which is ok, but you don't have a view of the ocean from most rooms. The resort was probably built in the '70's, and although it's been updated, it still feels a bit dated. We had a little bit of trouble finding it originally, signage is not that great, and don't look for the standard Sheraton logo and lettering, this one is written longhand and isn't all that easy to read from a distance. Food was great in Lava's on Poipu Beach, Luau was good as well.
April 6, 2014