Rated 3 out of 5 by Carl350 Hotel was a little dated
As you walk into the hotel you are greeted by great personnel and SPG check in is very easy. The lobby looks great because there are fresh flowers and paintings of old Hawaii. As I made my way to my up-graded room it was made apparent that the hotel was showing its true age. My room was clean which was my main concern but the fixtures and furniture were older than me! The view from my upgraded room was awesome because I could see both the beach and the mountains. Needless to say, my wife and I seldom spent time in the hotel or room because we were too busy exploring the island. My wife and I plan on returning to Oahu and even though we did not mind the hotel, we will be checking out other hotels on Waikiki.
November 15, 2012
Rated 1 out of 5 by CH1951 A disgrace to Sheraton's name
This is an old tired hotel. The resort fee came as complete surprise and was just as welcome. The manager suggested that it offered amenities such as free water, and free internet all of which is usually provided complimentary to Platinum members. There was no recognition of Platinum status in any way.
August 10, 2013
Rated 4 out of 5 by mauigirl2014 Nice location, great price
A group of us stayed here this past weekend to watch our boys VB tournament. The Kamaaina rate was really reasonable and it's located across the street from the Moana hotel, which is my dream hotel. The rooms were functional, with great sheets duvet style (no disgusting bedspread) and AC from heaven. The pool was basic, but fine. Bathroom very basic, toiletries but no hairdryer. There's free public parking adjacent to the hotel-very convenient. We were sharing a car so took TheBus for $5 RT to Ala Moana which then drops you back behind the hotel with all of your shopping bags!
May 12, 2014
Rated 5 out of 5 by hnlman This hotel has a great location
Excellent, wonderful hotel
October 5, 2014
Rated 1 out of 5 by JMolloy Needs to be Renovated
The hotel has certainly seen better days. The room was drab, and had not been remodeled in 30 years. The bathroom was a disaster with a "portable" shower fixture. There is no steam room or sauna and the pool area is lacking. Paid too much money for a poor product.
March 18, 2014
Rated 1 out of 5 by Ref123 Below Sheraton Standards
Room was not stocked properly with soap and bathing needs when I arrived. As a Gold SPG Member I requested, but only received a morning paper on the last day of my visit. Even in the SPG preferred line, it took about 20 minutes to check out and receive my statement. Finally, parking was only available on the 5th level and the elevator didn't work. Walking up and down 5 flights of stairs every time I needed to get my car was unacceptable. Noise from construction below my balcony made it necessary to keep my door closed at all times. Efforts to reach Hotel Manager Fred Orr were unsuccessful. He never returned my calls! I am an SPG member and come to Hawaii often, but would never stay at the Princess Kaiulani again!
April 18, 2014
Rated 5 out of 5 by MsLynda This hotel was wonderful.
I really enjoyed our stay at this hotel. The staff was helpful & very friendly. Our maid Chen was my favorite person at the hotel. She took good care of us & I looked forward to seeing her smile everyday. It's location was in the middle of everything & we had a perfect view of the ocean. My only complaint was that there was no basic tv cable in the room. My husband & me like to watch the morning news as we get ready for our day. We could have paid for daily use but we weren't in the room enough to make it worth while. Other than that the hotel was an excellent choice.
February 27, 2013
Rated 3 out of 5 by EmLeigh09 Great location!!!
A B-grade hotel in a great central spot. Yes the rooms are old, nothing flash, however they are very clean. Staff were very responsive. The lobby/pool/bar/restaurant is very modern and made up for the dated bedroom decor.
A different food buffet every night with musicians playing both modern and Hawaiian music. Pool is in a great spot beside the bar. Great gym too!!
Only setback were the lifts-it was an extremely busy weekend and we were on the 28th floor - took forever to get to the room but views of diamond head and ocean definitely worth it.
Would stay again.
June 27, 2014
Rated 5 out of 5 by PhilipSF One of the finest locations is Waikiki
Guests cannot beat the location of this hotel. I have stayed at the hotel over 200 nights and it has yet to ever disappoint. The staff are over the top! Management always recognizes my Starwood elite status.
November 30, 2013
Rated 4 out of 5 by julies60 Thanks Giving holiday stay
I have rated this down a little this stay, normally this hotel would receive my highest score, it is such a great hotel, this stay the check in assistant was almost Rude, no recognition for Gold, and not even pleasant, we appeared to be an interruption to her day,
normally we have Cathy check us in and Cathy is amazing, all other areas was the normal excellent service we are used to from this hotel
December 2, 2014
Rated 5 out of 5 by FLEAS the hotel was lovely
THEY WAS FREINDLY AND NICE AND THE ROOM WAS SMALL HAD FLEAS THE BATHROOM WAS THE KICHEN AND LIL FREZZER WAS IN THE CLOSET I HAD A BAD TIME THER I CANT STAND FLEASE THANK YOU
November 24, 2012
Rated 5 out of 5 by Gen50Bil Excellent central location in Waikiki
Not on the Beach - - but just cross the street and you are 'there'. Thanks for an upgrade - we had a great view of the ocean and the Moana Hotel.
November 18, 2013
Rated 5 out of 5 by mtravel16 Best bargain in Hawaii
This hotel has all the resort amenities and has excellent service and comfort yet is priced affordably. This is my favorite Honolulu hotel.
November 21, 2013
Rated 4 out of 5 by Johnny65 Room has good ocean view
Food was good, staff were friendly. But room needed to be sound proof to help reduce noice (music, traffic). Bath tub was not draining properly & sink facet was leaking (in room 2362). If the hotel has a club lounge, and it offers a complimentary shuttle to and from the airport, this hotel would receive a five-star rating. I knew you have space to add a club lounge.
December 3, 2014
Rated 2 out of 5 by Kimbosky Watch your luggage!
This is by far the worst Starwood property I've ever stayed at. I am a SPG but recieved no recognition. We dropped our luggage at the curb as instructed by the bellman with the promise it would be delivered to our room. That was at 9:30am...came back at 4pm to no luggage. Searched the store rooms and no luggage. WE did find it...on the curb...where we had left it 6 1/2 hours earlier. The first room they put me in was supposed to be "partial ocean view", yet had a view of a mountainside...oppisite view of ocean. The TV was positioned around a corner from the bed whereas you could not see it laying in bed. There weren't even chairs in the vicinity of the TV. I convinced them to change my room to the one I reserved...the partial view.
October 24, 2012
Rated 5 out of 5 by anisa great night stay
great view of moana surfrider and comfortable bed.
September 16, 2013
Rated 2 out of 5 by hawaiitravels Needs some attention to detail.
However, my partner and I did not get one wink of sleep because of some strange buzzing coming from the window. We were up for an hour trying to figure out where it was coming from and decided it was the wind outside perhaps making the curtains vibrate but we couldn't be sure.
Also, I had requested an early check-in however the woman at the front desk did not seem like she wanted to accommodate that request.
November 20, 2014
Rated 4 out of 5 by RegLovesToTravel This hotel is in a good location
The location of this hotel was great. Walking distance to good shopping, eateries, and the beach. I did find it strange that we needed a towel card to obtain a beach/pool towel; but I guess too many people have stolen towels before...? On the 4th night of our stay, I had a nose bleed. I didn't like that I had to ask the staff to change the sheets (we stayed a total of 8 nights)--they should have changed it because the blood on the sheets was visible. Another thing I didn't like was that pool towels were limited to one per guest; two pool towels per guest would be more ideal. The best part about this hotel was its resort fees because it includes 2 bottles of water and in/out parking privileges per room. Overall, this hotel was a good deal.
September 11, 2012
Rated 5 out of 5 by Seattlelite Great hotel at a reasonable rate!!
We have stayed at this hotel before and have returned. It I'd our hotel of choice when we stay in Waikiki. The price is right, the hotel is very clean and everyone is very helpful and nice. My only complaint, not even a complaint but suggestion would be to keep the pool warmer and keep it open longer. It closed at 6pm when we were there, I am not sure if it's a seasonal thing? A hot tub would be cool too!! We will always stay at this hotel when we visit Waikiki and will recommend it to our friends! Great experience and it's closer to everything.
January 30, 2013
Rated 1 out of 5 by blueslip Inconsiderate Check-In Staff
AA made the booking for me due to flight delay. I arrived at the property at 3AM & been up for 24hrs. The main check-in staff was very sympathetic of the situation I was in but still tried to verify what rules that would apply for this kind of room booking for SPG Platinum. A second check-in staff joined her; she was inconsiderate and even tried to hold the check-in process. I had to stop her talking for I was extremely tired, yet she kept blabbing. Eventually, the first person, who was responsible for my check-in, gave the key card and directed me to the elevator. The next day, I spoke with the Concierge manager, who could only be apologetic to the situation. However, action has more meaning than just apologetic words. This was my first time to stay in a room booked by an airline. Unfortunately, the choosing of this property was based on my insistence to AA and as a loyal SPG customer. The room was not for free and I brought in business to this property. I deserved better treatment, not like someone who was begging for special treatment. I was extremely tired, needed rest and not to be treated with inconsideration. I own a business and I always treat nicely all my customers regardless of who is paying the bill. This hotel is over rated and its Category 5 status is a complete deception to customers. The room I stayed in is comparable to a motel room.
September 26, 2012
Rated 1 out of 5 by TnKOol So bad it's hard to believe this is a Sheraton
Started off bad with the staff not greeting me even though there was no one else in line. After a minute or so of uncomfortable silence she finally looked up as wasn't too annoyed that I existed. We had upgraded to the ocean view room, which does have a good view. Thankfully Hawaii is beautiful because the interior of the room is horrid. Even in the 70's when it was new it was probably horrid. My wife compares it to a different brand that's know for being cheap and available and lit. Except their rooms have been updated in the past 20 years.
January 25, 2014
Rated 4 out of 5 by MarcelaFromSeattle Great Value, Friendly Staff, Close to beach!!!
This is a great hotel for the price. It is located right off the Waikiki strip across the street from the beach and near great food and shopping. The staff is very friendly and the hotel amenities met all of our needs. The beds and pillows in the rooms are very comfortable and the mini fridge and complementary in room coffee was great! Overall, our stay was very pleasant the lobby and rooms were clean & it was a perfect location for someone on a budget. The only thing I would recommend for the hotel is to have the tile in bathroom re-grouted since they appeared to have mold growing between them, but other than that the hotel met all of my expectations. Thank you for your wonderful service and friendly staff! I hope to stay there again someday.
September 12, 2012
Rated 5 out of 5 by Elsita37 Spectacular View!
Our first time to Hawaii and with our experience here we will certainly be back again. The beach is across the street, the shopping is all around you, just about everthing is walking distance and there is so much to do and see and everyone in the hotel is very helpful and attentive to your needs. Thank you so much Sheraton Princess Kaiulani.
May 17, 2013
Rated 3 out of 5 by Afig65 This hotel needs an upgrade
For the price of a hotel room, this place needs a serious upgrade. Talk about being dated! The only nice thing about our stay was the view from the lanai. The bathroom felt like a gas station bathroom. The fixtures were old and the finish on the shower fixtures were showing through. Tub didn't drain. No counter space. Small and hard to maneuver. No tables and chairs in which to eat a small snack . Wall paper and paint were outdated. Towels were hard and scratchy. Everything g screamed circa 1970's. Internet NEVER WORKED AND IT WAS FREE!!!!
May 17, 2013
Rated 3 out of 5 by pr2012 Just okay
The bed was comfortable, the staff was nice and pleasant, but the hotel was shabby. The walls in the common area were banged up and needed a new coat of paint and general cleaning. The bathroom in the common area on the 1st flr never had paper towels, was often messy/unclean and the paper towel broken. In the rm, the bathroom was in need of deep cleaning and an upgrade- dirty grout, beat up toilet, wallpaper stained and peeling. Good water pressure. Rm had a bit of a stale, mildewy smell too. Housekeeping staff was very kind and pleasant.
December 12, 2012
Rated 3 out of 5 by tsonyx505 Valentine's stay
Room was adequate. The hotel is great location for downtown. The hotel really needs to clean off the rooftop above the restaurant area. All the balconies overlook this from the north tower and it terrible. Has old dying plants, plastic buckets and maintenance supplies piled up on it. The balconies directly overlook this. Also the balcony furniture plastic chairs are in desperate need of replacement. To have a room with a balcony
should be an extension of your room in Hawaii. They are so unappealing you don't want to open open the door.
March 3, 2013
Rated 3 out of 5 by KKAWA This hotel has unreasonable "bedding" policy
Reservations were made 4 months in advance for 2 adults and 1 child. We were checked into a room with a king size bed and were told there were no roll away beds available. The CSR told me that bedding was not guaranteed and there were no other rooms available. I asked to speak to a manager and she said the manager would tell me the same thing. I had to call the tour company who contacted a manager. I was told a manager would be out to greet me, which didn't happen. We were given a room with two double beds by the same CSR only this time she was very rude to us. I was very appreciative for the accommodation change, but she didn't acknowledge our thank you nor issue an apology. I will report to our travel agent regarding this hotel's supposed bedding policy.
July 24, 2014
Rated 2 out of 5 by JohnUK Not Sheraton standard
When we arrived at the hotel room I was just so shocked at the dismal room state. This was not Sheraton standard. The room, and especially the bathroom, were so tired looking and run down. I speak as someone who has stayed in very many first class Starwood hotels on all continents over the years. This hotel was amongst the very lowest room quality. Even WIFI does not work in the room (but they charge you for it in 'Daily Resort Charge'). The one saving grace was the staff, they were without exception, all very friendly and helpful.
March 1, 2013
Rated 4 out of 5 by BackagainAussies BackAgainAussies
Once again we return...
We have stayed at this Hotel a number of times over the years. We love it here. We have young children and this Hotel caters so well for families. We love the intimacy and the not so hectic pace. The pool is not crowded, the pool bar/restaurant are very accommodating and the views are great. You can enjoy the energy of the street mixed with great views of the ocean and swimmers and surfers on Waikiki Beach. The location is perfect - centrally located within close proximity to great shopping and restaurants.
October 2, 2012
Rated 2 out of 5 Maids & General Staff Fall Short
Stayed for 5 nights in November 2012 - room was not cleaned the same way twice. Always forgot coffee - and when received coffee, always decaf. Specifically wrote note for REGULAR coffee and tipped $5 - two more decafs. Would give me three conditioners and zero body lotion. Safe was locked when entered room - never able to get maintenance to room so it could be opened. The breakfast buffet was completely unacceptable (service and food quality). Great drinks at the bar and nice touch with the cold towels by the pool in the afternoon.
November 19, 2012