Rated 3 out of 5 by Busykid Hotel review
The staff at check in and check out seems to be put out by my even being there, even though the hotel was far from being at capacity. I was not offered anything as a Gold SPG member. The public areas of the hotel seem to have been upgraded. This effort did not seem to make it to the room I was in. Charging $3.95 for a $0.50 bottle of water in the room is outrages.
March 17, 2014
Rated 3 out of 5 by ultimate bottle water
In are room their were two large bottles of drinking water one by coffee maker and one bathroom..i used one by coffeemaker to make my coffee;;when checked out a got my reciept..and I noticed their was another charge on credit card from the hotel''they said it was from using a bottle water that was in my room..there was nothing in the room that said if I used the bottle water i would be charged..
November 14, 2012
Rated 5 out of 5 by HomeGirl2014 I stay here whenever I visit Sioux Falls
This hotel is beautiful, open, and has lots of natural light. The staff are so accomodating, and I've been here often. so the manager remembers me. The rooms are beautiful and well-appointed. The Sheraton Sioux Falls is always my first choice.
May 8, 2014
Rated 4 out of 5 by TexasTraveler54 Great place to sleep, but the restaurant disappoints
This hotel would have gotten a full 5 stars if it wasn't for our restaurant experience. The food was not well prepared at all. My coworkers noodles were hard and way undercooked. My salmon (which was supposed to be cooked medium) was very well done and dry. The waitress did the right thing and took my coworker's dinner off the bill.
April 5, 2014
Rated 2 out of 5 by flatbush Gm is not profesional
As a Gold member I was expecting a gift and an upgrade to club level, neither were offered. When i complained to GM she told me she would check with front desk and call back. She never returned call. They tried to charge me extra for internet connection and after I refused they called back and offered it. Starwood doesn't nickel and dime guests why do they allow this in Sioux Falls.
September 19, 2012
Rated 3 out of 5 by KBN3 Average rooms/higher price
Our stay would have been nicer if we would have had two queen beds like our room confirmation indicated instead of two doubles. The beds are very uncomfortable for two people and the rooms are large enough for two queens. The bathroom needed a little repair, tiles loose and chipping. A little room renovation is definitely in order. No free wi-fi in the room is definitely a negative.
November 23, 2012
Rated 4 out of 5 by TRC1180 Hotel Renovated Nicely
The Sheraton in Sioux Falls was clean and fresh. The Lobby looked new and well kept. The rooms was nice, but not the room I reserved. My confirmation stated that I was getting a hospitality suite, which I did not get. I got a room with 1 king bed and a chair. I also wanted a 1 p.m. late check out and I was told 4 times to check later as they could not make the decision. Also, on check in there was only one person on, plus a shift supervisor it looked like. They were both helping one guest with at least 4 others standing in line, then the shift supervisor left and 5 -10 minutes later 2 other clerks came from the hallway and the same clerk was still with the same guest. The new clerk was nice, but did not appologize for the wait? I felt like they really didn't care if we stayed or not. Also, you could see the light from under the door all night long, we even put pillows by the door to block out the light.
September 12, 2012
Rated 3 out of 5 by police3 SPG club lounge needs new food
for over two years, the food in the evening and for breakfast has shown a lack of imagination. the same warm oatmeal for breakfast for two years!! come on. let's change and offer some variety. same thing in the evening.....pasta and sausage, sometimes cheese and veggie tray....get rid of the tip jar......this is the only club lounge that i visit that is always drab and colorless.
February 2, 2013
Rated 5 out of 5 by SharonNewTechNetwork Sheraton Sioux Falls
I loved this room. I travel so much so a good bed and a quiet room are essential. This was perfect on all accounts. The room was nicely situated and I was on on concierge floor...worth it for sure! Loved the woman who served me breakfast and coffee in the presidential suite. Everyone is so friendly and attendtive. This hotel has a terrific gym and pool as well.
Food is average.
November 3, 2012
Rated 4 out of 5 by SalesGirl27 Newly renovated rooms bring comfort
Hotel rooms were very nice and comfortable. Free wifi in rooms would have been nice, but was able to access free wifi in the convention center. Bar staff friendly, restaurant staff and chef need to be trained better.
they were lacking in service and cleanliness and food taste. Would stay in hotel agian, but would not book any meetings w/ food or a banquet in the meeting space.
October 9, 2013
Rated 3 out of 5 by tom74 restaurant needs work
very slow service. staff not attentive and seemed grumpy. food nothing special, eggs for breakfast buffet were cold.
May 19, 2014
Rated 4 out of 5 by TNCatsie122770 The hotel provides above average service.
My room had a lovely view of the lobby; and the hotel was quiet. I am very pleased that the hotel has quiet hours and children under 18 must be in their rooms after 11 PM. This is wonderful for business travelers when we require sleep. Room service was quick and prompt with my menu which was also delicious. I would recommend this location for easy access to the airport too.
January 28, 2013
Rated 4 out of 5 by ruger1988 The people here are awesome
I would like to say I really enjoyed the stay. And I would also like to emphasize on the kind and friendly people at the front desk especially Kristina. From taking my reservation on the phone, to arriving at the hotel, to all the questions I asked. This person was wonderful. Kind and always smiling! I can see this gal as a manager some day..
March 4, 2014
Rated 4 out of 5 by catbo Service
Check-in was complete when we arrived; room keys ready. Maintenance helped with a dead car battery very quickly. Kuddos to Tim from maintenance. The only downside was the Club level breakfast. They were not prepared for a "sold out" hotel so there were shortages that were not replenished. Suggestion: be aware of the potential numbers so food service is better prepared.
July 15, 2013
Rated 2 out of 5 by george44 room was great .. food was not
The new rooms were nice and I slept well, so they must have been comfy. The food however was not very good. $17 for a breakfast I would have gotten free at any other hotel. They served us a lunch buffet every day and there was more food wasted than eaten because it just wasn't very good. I did like the soup, which I am sure came prepared and they only had to heat it.
September 9, 2013
Rated 2 out of 5 by mppppp Loud, smelly and not enough included amenitie
Our bathroom smelled like sewer. Our family was kept up all night by the noise. Ice machine didn't work on our floor. No fridge. Said breakfast was included and it wasn't. Had to pay for internet. Staff was average, not very customer service focused. Room was awkward. Puill out bed runs into desk. No sheets for pull out in room. Had to ask twice to get all sheets.
June 24, 2013
Rated 2 out of 5 by Randy2013 Disappointed
The Sheraton name to me means luxury. This place charged me $50 for three days of Internet service to my room and wanted to charge more for the device used. Internet is a STANDARD amenity in the hotel industry today available at the lowest end quality hotel chains. Sorry, won't be using Starwood properties. Other than this staff was excellent and hotel very nice.
April 11, 2013
Rated 5 out of 5 by mkqueenie Excellent Place to Stay
Would definitely recommend this hotel. Very Nice rooms, great staff.
May 19, 2014
Rated 3 out of 5 by craig59 Below SPG Standards
Unfornutely, the registration experience was below par. They make you fill out a form in writing of your address, email, phone, when all of it is in your profile and computer. The clerk argued with me this was a Corporate Sheraton Policy. I informed her, I have been at Sheraton's all year. I guess it is a Franchise owner, policy. What happened to paperless?
July 16, 2012
Rated 5 out of 5 by EmNYC Great SPG Recognition
I finally made it to Gold status and was very excited to be staying at my first Sheraton with my new elite status. I was recognized upon check-in and received an upgrade to a FANTASTIC room! I love the Sheraton bed and amenities and was not dissapointed at this hotel. The Club Lounge staff was extremely helpful and friendly, and the breakfast was good.
August 12, 2012
Rated 4 out of 5 by mperk Nice hotel. Terrible parking.
Stayed from Oct. 5-8 for a wedding and the hotel was beautiful. Parking was terrible though. When therd is an event at the convention center, everybody parks in the hotel parking lot. Got back from the wedding at 10pm and could not find a spot for 30 mins. Front desk didn't recognize us as SPG members either. Had to tell them in order to get our gift.
October 11, 2012
Rated 3 out of 5 by Rossy limited dining
When I made my reservation, I should have been informed of limited dining for my stay, and I also have no idea what a $5.00 charge is on my room, Thank goodness for people like Geri ?, who brought me my room service dinner, she managed to find a couple of cookies for my dessert, since no desserts were offered
March 13, 2014
Rated 5 out of 5 by SVHTS Best stay on the road this year!
Anytime I can stay at a Sheraton, I make sure I do. The Sioux Falls Sheraton is one of the best ones I've stayed at. I had my best night's rest while on the road at this hotel. I cannot wait to be in the Sioux Falls area again.
April 17, 2014
Rated 5 out of 5 by kmore Great Stay!
Great Experience with the staff at the Sheraton. I have stayed her many times and they are always willing to accommodate my needs. Annette took care of my booking and always ensures I have a great room and a great stay!
April 18, 2014
Rated 4 out of 5 by SAS2013 The Best Hotel in Sioux Falls
The Sheraton is a newly-renovated airport hotel, and is the nicest hotel I've seen in Sioux Falls. The staff was pleasant and attentive, food was decent, and the rooms and public spaces are quite nice, as they are new!
The only downside is that you have to drive to the downtown area, where restaurants and shopping are plentiful.
October 10, 2013
Rated 3 out of 5 by donna2002 Stained urine on the comforter
The room has great furniture and a modern comfortable feel until you turn back the comforter and sheets on the bed. I was shocked to see stained urine on the comforter. Thankfully there was another double bed in the room in which we could use that was cleaner. However, it makes me not want to spend the money for another stay.
November 30, 2013
Rated 5 out of 5 by DJJ64 Sheraton Sioux Falls
Quality of accommodations was excellent. Staff were courteous and helpful, especially the restaurant host Ashley. Restaurant food was quality but limited variety.
April 27, 2014
Rated 4 out of 5 by DaMa Above and beyond
THe hotel fromt desk staff, one person in particular, went out of her way to find us caffeine-free, diet soda. None of the machines, the bar or the gift shop stocked this item. This staffer went to another part of the hotel, the banquet area I believe, and found us two sodas that met the above conditions. That is service!
November 18, 2013
Rated 1 out of 5 by de44 great beds-bad internet
I stay because beds are best in town, and friendly staff. I wish you had a small free breakfast in morning. I may not come back because if you dont use internet in lobby, it is impossible to connect on my phone even with the passwords.
Worst internet serve of any place I have been. Very frustrating and not excepable.
October 8, 2013
Rated 5 out of 5 by HappyInSiouxFalls Customer Service Excellence
The night of our stay, a college football team was also staying at the hotel. Several times, our neighbors woke us up with rambunctious behavior. The next morning, the Manager, Nikki(?), resolved everything by listening attentively and taking action. We will definitely be staying here again if we are ever in the area.
October 23, 2012