Rated 2 out of 5 by abundantlife2013 Utterly Discombobulated...
Never have I had such an unsatisfactory stay at a hotel. The service was very piecemeal. I never received my welcome to hotel package and I was there for four days! I had to do my own research to find local eateries and places of interest, and then on my last day there, a maintenance staff gave me a map of the area with...you guessed it...all the local eateries and places of interest. How convenient.
The beds were too soft, the room temp was erratic, I never had consistent cleaning of the room (since when do you have to ask for an extra roll of tp besides that which is on the roll? C'mon people).
Overall very disappointed. Just work on being more consistent. No one likes these kinds of surprises when they stay at a hotel.
February 4, 2013
Rated 5 out of 5 by DebbieDB Sheraton Raleigh Downtown
Thank you for your email asking about our stay this past weekend at the Sheraton Raleigh Downtown hotel. We truly enjoyed being at the Sheraton Raleigh Hotel. Your front desk clerk, Bianca, was extremely helpful, courteous, and friendly. I commend hotels and businesses that greet you with a smile and enjoy serving their customers. I have always enjoyed being at Sheraton hotels and the Raleigh Downtown hotel is one I enjoy as well. Your service was commendable and the attendants were more than willing to do whatever it took to make our stay comfortable.
December 16, 2013
Rated 2 out of 5 by JPlee Disappointed
My family stayed two nights. Upon check in my wife asked for a room upgrade as promised to SPG gold members, based on availability of course. She was told by customer service rep at check in that she did not have time to check to see if a room was available at the club level...at least gave my wife a key to club lounge
Room was small, bathroom was so tiny that I barely opened the door. Bed made noise everytime I moved, sheets/blankets were like cheap plastic...it rustled and made noise all night as I tossed and turned. I asked for a rollaway bed and was told that it would not fit in my room and is a fire hazard?!
Ate breakfast at the restaurant downstairs Friday morning...chef made wrong omlet (they were not busy as matter of fact we were the only guest the whole time). He did remedy by making the correct one but it was already too late...I was full from eating my kids pancakes.
Friday evening, visited club lounge. Lady working there was extremely friendly. We were very thankful. Visited the lounge again Saturday morning before checking out, a different lady working was very rude.
My wife and I had our wedding reception at Raleigh Sheraton 9 years ago. We visited the hotel with our children to celebrate. Even back then we were wronged by not being given the presidential suite promised to a wedding couple. We were not checked in on time, got in late night just after the reception and left the following morning...barely remember what the room looked like.
I am a SPG gold member and vacation property owner...not having great experience from Sheraton Raleigh
April 20, 2014
Rated 5 out of 5 by RWZ123 Comfort and cleanliness!
Slept great in a very comfortable bed...room was spacious and clean.
April 15, 2014
Rated 5 out of 5 by cruz1116 Excellent customer service
I stayed at the Sheraton on Sat 10/19/2013. After going out to dinner, I stopped at the front desk to ask about the soda machines on each floor. Before going to dinner, I had attempted to purchase a soda on my floor and another floor without any success. I ask the lady at the desk what the trick was and explain what had happened. The lady told me to hold on a second, went in the back and came back with a couple of sodas for me. She apologized for the problem and told to me to enjoy my stay. I think that this went over and above what was expected of her.
October 21, 2013
Rated 2 out of 5 by marilyn101 NC conference
The rug in the room had not been cleaned there was a 2x2 piece of paper on floor beside chair when I entered room plus white material all over the carpeting. Remote control channel button only worked in one direction. Realized in the morning that the clock in the room was one hour behind. The next day the alarm clock went off at 7 am, I did not set the alarm and left the previous morning earlier. Only one elevator out of 3 was working on Saturday morning. I was on the 17 th floor and the elevator stopped at every floor going down. Staff was courteous.
November 4, 2013
Rated 4 out of 5 by Debbie55 Welcoming staff
This hotel is located in beautiful downtown Raleigh, N.C., the staff met us and welcomed us to the hotel and helped us with check in and luggage. We were there for a wedding and enjoyed meeting up with old friends. Unfortunately the rooms were not large enough to entertain a few friends, nor did they have a refrigerator or microwave which we have come to expect in most higher end hotels. ( We were allowed to rent a small refrigerator to use for my husbands medication.)We were allowed to gather as a group in the well appointed lobby area outside of the bar and enjoyed the atmosphere. We did use the pool and spa and found them to be both clean and warm. Overall we enjoyed our stay and if in the Raleigh area again we would stay here.
October 31, 2012
Rated 3 out of 5 by DiPirro Legofest weekend
We arrived to check in and our room was not available until almost 7pm. We had plans for the evening and had to change them since we had no room. We also had four people in the room and only 3 towels. I tried to call guest services three times and never got through. I had to go to the front desk and wait in line while the one person took care of everyone. On top of that the pool was too cold for us to go swimming. I have stayed there over a dozen times and never had this experience.
March 3, 2014
Rated 2 out of 5 by Anne1960 Nice hotel, though parking needs improvement
No valet parking. Had to park own car across the street in city deck, and pay for parking. Bad weather with sleet and rain, and elevator was broken. Had to carry luggage 5 floors. More bellman in hotel lobby than needed. Could use more staff to assist outside or with valet parking. Hard to justify having bell staff to assist inside getting bags up the elevator after lugging things down 5 flights of stairs from deck across the street through sleet and freezing rain.
March 8, 2014
Rated 2 out of 5 by JANC This hotel Needs Improvement
During my recent stay at the Sheraton I was expecting a very nice stay in a clean hotel with great service. What I actually got was not even close. When I first entered the room I noticed that the room was not very clean (handprints all over doors, trash just under the edge of the bed, etc...). I went ahead and tried to over look that. Then later that day we went out and all around the hotel on the outside there were homeless people and beggers. As a single women it was quite alarming. I know the hotel staff cant do much about the public around their facility but maybe they could talk to the city about it. Also I met a few friends at the bar and they over charged us several times during our stay. Over all it was not a good experience.
January 25, 2013
Rated 3 out of 5 by BF217 Sheraton Raleigh Downtown
Nice setting and convenient to all downtown activities. Rooms are good but bathrooms require updating.
April 11, 2014
Rated 5 out of 5 by maxie22 The hotel and staff were excellent
I enjoyed my stay at this hotel. It was accessible to where the convention center is located and the atmosphere is kind and inviting. I would love to stay at the Sheraton anytime.
April 7, 2014
Rated 4 out of 5 by Roscoan19 Great food
jimmy v's osteria and bar was fantastic.
April 11, 2014
Rated 4 out of 5 by Roscoan19 Roscoan19
Jimmy V's was a great dining option.
April 11, 2014
Rated 3 out of 5 by Hello123 Sheraton Stay was ok
When I first arrived, I was not greeted by anyone. The young man that did help me was not very personable at all. He stated my pay and gave me my card, he did not show me where the elevators were, or talked about any of the amenities. He did not tell me to enjoy my stay or anything. I had to initiate the conversation which is not what I am used to when paying $129 per night. However, the next morning, with a different staff, I was greeted much nicer. I wish I new the young lady's name but she remembered mine when I was checking out. The rooms did not have a microwave or refridge which bothered me too. The hotel in itself is nice and convenient to the convention center which is there my training was held but other than that, it was an ok stay.
December 10, 2012
Rated 4 out of 5 by Flippa House keeping service requires help...
House keeping was terrible... My room didn't get clean until after 5 pm... I was at the conferance all day and when I return to my room approx 4:45 pm I had to leave so one of the housekeeping staff member could clean me room... this didn't happen once but all 3 days of my stay... For that reason I rate the house keeping staff as unsat... To be fair to house keeping staff, when the room was clean, they did and excellant job... I don't know if there was a shortage in house keeping staff work doing that specific period but I did not like it...
April 8, 2013
Rated 4 out of 5 by VATraveler722 This hotel is in the heart of the city
Great location. Dark rooms that need more lighting. Comfy beds.
April 9, 2014
Rated 4 out of 5 by Vette63 Hotel features
Overall experience was good. Needed trash emptied & fresh bath linens on one occasion.
April 7, 2014
Rated 5 out of 5 by aynon0889 Great Hotel
I really enjoyed my stay and house keeping was amazing.
April 8, 2014
Rated 2 out of 5 by Prossygk Hotel Needs Work
This hotel needs work. From the hallways to the bathrooms. The water pressure needs work and makes sounds when turn on hot water. I am sure my next room over did not like the sound when I had to catch a plane at 4:00 am. Overall the staff was very friendly and checking on my room service. but the room service dishes were not picked up for two days and the room down the Hall dishes were not picket up. Check in person was not friendly and she gave me a key that did not work the elevator. The rest of the Staff was very friendly and concentrate on me. Parking is a Bear. The Parking Garages is hard to locate. They do not take AM EX. The Valet was hard to find. Poorly lite. I decide to self Park because I could not find the Valet. Stay was okay but needs work
November 13, 2013
Rated 4 out of 5 by AJ18 Business Meeting Facility
Hotel Staff was excellent. This included everyone from the check in, the Meeting room staff, and housekeeping. Very attentive to the needs of the group. The meeting facility and location is very good. The food served during the meeting sessions was great.
The restaurant in the facility is very good. The rooms were clean and comfortable. All in all, no negatives at all.
March 20, 2014
Rated 4 out of 5 by Prissy60 Location
Great view and location to Convention Center
April 8, 2014
Rated 4 out of 5 by DrB6 Great stay
Great rooms, great fitness center, extra-friendly staff. However, when you enter the front door of the hotel, it is difficult to find the check-in desk, which is on the second floor. The day I arrived the escalator to the second floor was broken and blocked off.
March 29, 2014
Rated 3 out of 5 by waxhaw It is the little things
I have stayed at this hotel weekly for the last several weeks. Little things make or break an experience. My last four stays have been disappointing. Twice my room was not cleaned during the day, once I had soap but not shampoo, did not notice until I was in the shower. Once shampoo and no soap. Clocks were not set after time change and one morning the next door room wake up alarm went off at 5:30 AM but room was empty. I really am trying hard to continue staying here. Staff is nice, great location and restaurant is very good.
November 13, 2013
Rated 4 out of 5 by Late4meeting A fair room
We stayed 3 nights. There was a sock that belonged to a former guest that remained on the floor the entire time. Maybe housekeeping thought it was ours. We also put in a wake up call on the 2nd night. The call was 52 minutes late. The last night I decided to use my phone instead. The bathroom was very clean. We had nice, fresh bedding and the pool was wonderful. The hotel staff were quite cordial and willing to help with directions on several occasions. As long as you don't count on a wake up call, I would recommend this hotel.
February 4, 2013
Rated 1 out of 5 by suzzy Beware
The hotel was undergoing renovation, BUT there is no excuse for having only three elevators to supply the needs of the hotel. They were SEVERELY overworked and were only going up - quite full by the time it got to the sixth floor. We resorted to the stairs. I'm 66 and in fair shape, My husband is 79 and has bad knees. The stairs were not fun - PLUS they were FULL with other people trying to get up or down. I thought we were in a fire drill. I question whether it was safe or legal not to have sufficient elevators for the hotel.
June 10, 2013
Rated 4 out of 5 by walnut Just a couple of little things
Probably the bathroom was the only room that was below great. Tiles in tube had screws keeping them in place. Hinges on the door were rusty. No hook or the door or anyplace you could hang towel or robe,
March 30, 2014
Rated 2 out of 5 by ezliving1969 My one night stay
There is so much hype about the hotel having under gone a renovation. I was very disappointed in my room. Repainting popcorn ceilings is not updating a room to me. The bath room was not as clean as I would like and had cracked tiles. In addition there was some type of water stain above the closet, it was not pleasant looking at all. The shower was extremely dated for a price of $250+ per night. I will not stay here again. I would rather pay a lot less and expect less than to be fooled by a company that advertises luxury.
April 24, 2013
Rated 4 out of 5 by Bill79 People Grreat - Air Cond. Awful
Every person in this hotel was kind, helpful, courteous and super nice. The room was nice also. However, the Air Conditioning was awful. The "cold air" either ran or you had to turn it off. Your man from engineering explained it that way to me. The Thermostat does not control the temperature as in most hotels. Either it's "auto" and it runs all the time or it's "economy" in which case it does not run at all. Surely, a hotel a nice as this one can put in thermostats that control the temperature. Otherwise, it was SUPER.
June 24, 2013
Rated 5 out of 5 by Suzy89 Perfect Stay!
This hotel was everything and more. I will most definitely be back. The staff made sure that all my needs were met. Thank you all so much !
March 30, 2014