Rated 4 out of 5 by DrB6 Great stay
Great rooms, great fitness center, extra-friendly staff. However, when you enter the front door of the hotel, it is difficult to find the check-in desk, which is on the second floor. The day I arrived the escalator to the second floor was broken and blocked off.
March 29, 2014
Rated 4 out of 5 by loria The staff is very friendly.
Overall, very good. Room service cost was ridiculous with an delivery charge, tax and 20% gratuity based on the tax, cost of meal and delivery charge and then an added space for an optional additional gratuity!!! Cleaning and restocking in the room was a bit of hit & miss. The hotel offers a $5.00 coupon to use in some of the hotel facilities if you don't have your room cleaned and hang the notice on your door by 2:00am, which I did a couple of times, but only got one coupon. The service in the restaurant was also hit & miss, great one day and terrible the next.
March 4, 2013
Rated 2 out of 5 by Meg79 Very lacking for the price
I was very unsatisfied with this hotel. I understand it is being remodeled in phases but everything looked aged and dirty. I had to walk around the building to the ONLY hotel entrance left open after my work dinner (it was only 10pm- not sure why the other doors were locked). Being alone and a female, this was not a safe feeling. The lobby, my room and hallways were not attractive. My room's detailed (cheap caulk that didn’t match anything in the bathroom- tube was white while caulk was a nasty looking cream/yellow, wallpaper coming off and bathroom ceiling chipping off) was ridiculous. For the price I paid for the room, I was HIGHLY unsatisfied. The staff was very nice but that is the only positive I can say about my stay.
May 23, 2013
Rated 2 out of 5 by abundantlife2013 Utterly Discombobulated...
Never have I had such an unsatisfactory stay at a hotel. The service was very piecemeal. I never received my welcome to hotel package and I was there for four days! I had to do my own research to find local eateries and places of interest, and then on my last day there, a maintenance staff gave me a map of the area with...you guessed it...all the local eateries and places of interest. How convenient.
The beds were too soft, the room temp was erratic, I never had consistent cleaning of the room (since when do you have to ask for an extra roll of tp besides that which is on the roll? C'mon people).
Overall very disappointed. Just work on being more consistent. No one likes these kinds of surprises when they stay at a hotel.
February 4, 2013
Rated 4 out of 5 by AJ18 Business Meeting Facility
Hotel Staff was excellent. This included everyone from the check in, the Meeting room staff, and housekeeping. Very attentive to the needs of the group. The meeting facility and location is very good. The food served during the meeting sessions was great.
The restaurant in the facility is very good. The rooms were clean and comfortable. All in all, no negatives at all.
March 20, 2014
Rated 4 out of 5 by walnut Just a couple of little things
Probably the bathroom was the only room that was below great. Tiles in tube had screws keeping them in place. Hinges on the door were rusty. No hook or the door or anyplace you could hang towel or robe,
March 30, 2014
Rated 5 out of 5 by cruz1116 Excellent customer service
I stayed at the Sheraton on Sat 10/19/2013. After going out to dinner, I stopped at the front desk to ask about the soda machines on each floor. Before going to dinner, I had attempted to purchase a soda on my floor and another floor without any success. I ask the lady at the desk what the trick was and explain what had happened. The lady told me to hold on a second, went in the back and came back with a couple of sodas for me. She apologized for the problem and told to me to enjoy my stay. I think that this went over and above what was expected of her.
October 21, 2013
Rated 2 out of 5 by marilyn101 NC conference
The rug in the room had not been cleaned there was a 2x2 piece of paper on floor beside chair when I entered room plus white material all over the carpeting. Remote control channel button only worked in one direction. Realized in the morning that the clock in the room was one hour behind. The next day the alarm clock went off at 7 am, I did not set the alarm and left the previous morning earlier. Only one elevator out of 3 was working on Saturday morning. I was on the 17 th floor and the elevator stopped at every floor going down. Staff was courteous.
November 4, 2013
Rated 4 out of 5 by Debbie55 Welcoming staff
This hotel is located in beautiful downtown Raleigh, N.C., the staff met us and welcomed us to the hotel and helped us with check in and luggage. We were there for a wedding and enjoyed meeting up with old friends. Unfortunately the rooms were not large enough to entertain a few friends, nor did they have a refrigerator or microwave which we have come to expect in most higher end hotels. ( We were allowed to rent a small refrigerator to use for my husbands medication.)We were allowed to gather as a group in the well appointed lobby area outside of the bar and enjoyed the atmosphere. We did use the pool and spa and found them to be both clean and warm. Overall we enjoyed our stay and if in the Raleigh area again we would stay here.
October 31, 2012
Rated 5 out of 5 by Suzy89 Perfect Stay!
This hotel was everything and more. I will most definitely be back. The staff made sure that all my needs were met. Thank you all so much !
March 30, 2014
Rated 2 out of 5 by JANC This hotel Needs Improvement
During my recent stay at the Sheraton I was expecting a very nice stay in a clean hotel with great service. What I actually got was not even close. When I first entered the room I noticed that the room was not very clean (handprints all over doors, trash just under the edge of the bed, etc...). I went ahead and tried to over look that. Then later that day we went out and all around the hotel on the outside there were homeless people and beggers. As a single women it was quite alarming. I know the hotel staff cant do much about the public around their facility but maybe they could talk to the city about it. Also I met a few friends at the bar and they over charged us several times during our stay. Over all it was not a good experience.
January 25, 2013
Rated 3 out of 5 by Hello123 Sheraton Stay was ok
When I first arrived, I was not greeted by anyone. The young man that did help me was not very personable at all. He stated my pay and gave me my card, he did not show me where the elevators were, or talked about any of the amenities. He did not tell me to enjoy my stay or anything. I had to initiate the conversation which is not what I am used to when paying $129 per night. However, the next morning, with a different staff, I was greeted much nicer. I wish I new the young lady's name but she remembered mine when I was checking out. The rooms did not have a microwave or refridge which bothered me too. The hotel in itself is nice and convenient to the convention center which is there my training was held but other than that, it was an ok stay.
December 10, 2012
Rated 4 out of 5 by Flippa House keeping service requires help...
House keeping was terrible... My room didn't get clean until after 5 pm... I was at the conferance all day and when I return to my room approx 4:45 pm I had to leave so one of the housekeeping staff member could clean me room... this didn't happen once but all 3 days of my stay... For that reason I rate the house keeping staff as unsat... To be fair to house keeping staff, when the room was clean, they did and excellant job... I don't know if there was a shortage in house keeping staff work doing that specific period but I did not like it...
April 8, 2013
Rated 2 out of 5 by Stinky55 This hotel needs improvement with customer service
Our association stayed at your hotel the weekend of April 4 - 6, 2014. My friend and I shared a room. Upon arrival we pulled into the area of the hotel on Salisbury St. for help with our luggage. It took a very long time to get any help at all. Finally we took all the luggage out of the car, my friend stayed with the luggage as I went to park the car in your parking deck. When I returned, she was still in the same spot with the luggage, no one had offered to help her. We gathered our luggage and began to carry it in ourselves, when a bellman recognized we needed help and did step in to help. The check process went fine, although the front lobby workers were not overally friendly. Friday night we ate dinner in your hotel restaurant. The customer service was not great, in fact, somewhat rude. Saturday we were out of the room the entire day, returning around 4pm. The room had not been cleaned, we had no clean towels. We had an event we were to be at starting at 6:30pm. I called to the guest services and requested towels and let them know the room had not been cleaned. They said they would send someone to clean, but as I indicated to them, we needed to get dressed and the house keeping could come after 6:30. The towels were quickly delivered to the room. At 6pm a knock on the door was house keeping to clean the room. We ask them to come back. There as an issue with our room keys. We received two keys at check in, my key worked fine, my friend's key did not. Saturday morning she ask the front desk attendant for a new key. Because the reservation was in my name they were not accomodating to her, in fact, rude. I came to the lobby and addressed the key issue with the girl at the desk. She explained the policy and why she ask for me, but it was the manner in which she handled this, and not in a friendly way at all. We were a small group staying at your hotel, 65 in total. A much larger group was staying there at the same time, a sorority AKA. There were probably several hundred of them. It appeared to us the larger group was being catered to above others, a simple observation.
April 7, 2014
Rated 5 out of 5 by DRB1 Business trip
Great stay, one of the better properties that I have stayed .
March 28, 2014
Rated 2 out of 5 by Prossygk Hotel Needs Work
This hotel needs work. From the hallways to the bathrooms. The water pressure needs work and makes sounds when turn on hot water. I am sure my next room over did not like the sound when I had to catch a plane at 4:00 am. Overall the staff was very friendly and checking on my room service. but the room service dishes were not picked up for two days and the room down the Hall dishes were not picket up. Check in person was not friendly and she gave me a key that did not work the elevator. The rest of the Staff was very friendly and concentrate on me. Parking is a Bear. The Parking Garages is hard to locate. They do not take AM EX. The Valet was hard to find. Poorly lite. I decide to self Park because I could not find the Valet. Stay was okay but needs work
November 13, 2013
Rated 3 out of 5 by waxhaw It is the little things
I have stayed at this hotel weekly for the last several weeks. Little things make or break an experience. My last four stays have been disappointing. Twice my room was not cleaned during the day, once I had soap but not shampoo, did not notice until I was in the shower. Once shampoo and no soap. Clocks were not set after time change and one morning the next door room wake up alarm went off at 5:30 AM but room was empty. I really am trying hard to continue staying here. Staff is nice, great location and restaurant is very good.
November 13, 2013
Rated 4 out of 5 by Red14 Restaurant issue
Very disappointed in the "B" sanitation grade in the restaurant. Having stayed there several times over the years, very surprised to see the rating. Also looked like an attempt to hide it by providing clutter around the frame.
March 20, 2014
Rated 4 out of 5 by Late4meeting A fair room
We stayed 3 nights. There was a sock that belonged to a former guest that remained on the floor the entire time. Maybe housekeeping thought it was ours. We also put in a wake up call on the 2nd night. The call was 52 minutes late. The last night I decided to use my phone instead. The bathroom was very clean. We had nice, fresh bedding and the pool was wonderful. The hotel staff were quite cordial and willing to help with directions on several occasions. As long as you don't count on a wake up call, I would recommend this hotel.
February 4, 2013
Rated 1 out of 5 by suzzy Beware
The hotel was undergoing renovation, BUT there is no excuse for having only three elevators to supply the needs of the hotel. They were SEVERELY overworked and were only going up - quite full by the time it got to the sixth floor. We resorted to the stairs. I'm 66 and in fair shape, My husband is 79 and has bad knees. The stairs were not fun - PLUS they were FULL with other people trying to get up or down. I thought we were in a fire drill. I question whether it was safe or legal not to have sufficient elevators for the hotel.
June 10, 2013
Rated 5 out of 5 by Boggey Bar and Resturant as a great Network after Hours!
What a great area to come hang out after a long day in a conference. Must be one of the nicest bar/resturants in a hotel that I have seen outside of Vegas!
March 20, 2014
Rated 2 out of 5 by ezliving1969 My one night stay
There is so much hype about the hotel having under gone a renovation. I was very disappointed in my room. Repainting popcorn ceilings is not updating a room to me. The bath room was not as clean as I would like and had cracked tiles. In addition there was some type of water stain above the closet, it was not pleasant looking at all. The shower was extremely dated for a price of $250+ per night. I will not stay here again. I would rather pay a lot less and expect less than to be fooled by a company that advertises luxury.
April 24, 2013
Rated 4 out of 5 by Bill79 People Grreat - Air Cond. Awful
Every person in this hotel was kind, helpful, courteous and super nice. The room was nice also. However, the Air Conditioning was awful. The "cold air" either ran or you had to turn it off. Your man from engineering explained it that way to me. The Thermostat does not control the temperature as in most hotels. Either it's "auto" and it runs all the time or it's "economy" in which case it does not run at all. Surely, a hotel a nice as this one can put in thermostats that control the temperature. Otherwise, it was SUPER.
June 24, 2013
Rated 4 out of 5 by shayes1212 Lacking a Bit
The hotel entrance is located at the center of a driveway off of the main street, but there isn't any valet service. You are required to self park at a parking deck across a busy street. As you enter the hotel the check in is not there and there are no signs directing you to it....
March 10, 2014
Rated 4 out of 5 by Susang4 Great location
Great location, but it's time to update the room furnishings.
March 20, 2014
Rated 3 out of 5 by Sam1000 I was not happy
I was not happy about some of the pricing for services. We arrived to fine out there was an extra $25.00 fee everyday for our stay for "incidentals". I asked for a microwave, which I told would be in my room, and it never arrived. I am not a person that can afford to go out every meal and brought soup to heat for lunch. There was also a $10.00 fee everyday for wireless service.
February 21, 2014
Rated 3 out of 5 by Forewind Green Room option nice but.....
Would have appreciated more than one regular coffee packet - since I was there three days.
Tile missing from broken corner in bathroom and in poor repair with nasty grout. Otherwise everything satisfactory for an older hotel.
March 10, 2014
Rated 5 out of 5 by Mid19 Sheraton Raleigh - Well Done!
Please join me in congratulating and recognizing the Sheraton Raleigh for providing a most excellent, fun, relaxing, and enjoyable experience during my recent stay! They treated me like I was royal family! Special hat's off to Christine Elchuck! She has the unique ability to anticipate your need and take care of it before you even realized it!
Rudy Masi Sr.
February 22, 2014
Rated 5 out of 5 by Mistry2013 October 2013
I was staying at the hotel for 2 weeks - and all the team at the hotel made me feel at home. Everyone made sure that I had everything I needed. The hotel has such a cool and friendly vibe about it. A special shout out to 'Jack' the bar manager who is pretty awesome behind the bar and also Bob - one of the waiters at the restaurant. And of course the chefs - from breakfast to dinner - thanks for making me smaller portions. Leon the GM has done a great job in pulling this team together. THANK YOU!
October 20, 2013
Rated 3 out of 5 by LeighSB Doubtful I will be back….
When we got there we found that we were moved up to the Club area and were very excited but when we got up there we had no idea what Club meant. I could not find a book or explanation to our extra amenities. I went on line to check for room perks from my phone. We went to eat in the hotel restaurant and the food was great. When we came back to the room to lounge and watch TV. We were missing a robe so I called down to get one and then we found the TV wasn't working so three hotel employees had to come in and fix it. The door knob in the bathroom was filthy with chocolate (I hope) all over the handle. The rest of the evening was spent listening to the guests in the Club Lounge party until 1:00am. In fact they partied so hard and loud and long that one of them got sick during the breakfast the next morning.
December 9, 2013