Rated 4 out of 5 by Flyingtailor Have to agree terrible valet parking
This is a good hotel but the doormen have been here for a long time and there valet service is not that good.
The location of the hotel is right in the heart of Montreal. I am not a fan of these big hotels but the locations makes up for it.
February 16, 2012
Rated 5 out of 5 by CSTB Innovative Green Approach
In addition to the outstanding service, I loved the idea to choose no room service.
May 2, 2014
Rated 5 out of 5 by Max10 great location
This is the second time we have stayed at this hotel. It's location is within walking distance to most things downtown. Rooms are a good size with comfortable beds. Shopping, restaurants, nightlife are just a few blocks away.
April 28, 2014
Rated 5 out of 5 by JWH01 My go-to hotel in Montreal
I've been staying at this hotel when I go to Montreal since the 90s. Overall this hotel is an excellent value, you are in a central downtown location in a major world city for typically about half the price you'd pay in Manhattan. The hotel shows the typical Canadian sensibilities of indoor spaciousness and value in the hotel rooms and shared spaces. The bar in this hotel is particularly welcoming, set up like an extremely large living room on one end where couches and chairs surround a large TV entertainment area where people can socialize and watch sports or other programming. The hotel always seems to be busy, yet never overwhelmed. Room service is good, as well as the pool and exercise areas.
June 26, 2013
Rated 2 out of 5 by OttawaAlex Basics are all there but hotel is tired
I stayed at the Sheraton for two nights in December.
Pros: It was very close to all the things I needed to get to in downtown Montreal. My room was comfortable and clean, and good-sized. The bed was very comfortable.
Cons: The hotel is tired and needs an update. The bathroom was particularly in need of improvement: very bad lighting, tub needed regrouping, floor tiles cracked and broken.
We got back to the hotel late after giving a concert. It was 11 pm on a Saturday and there was no food available from either the bar or room service. This is bizarre in a downtown Montreal hotel.
December 9, 2013
Rated 3 out of 5 by HfromNY fine until.....
Stayed at this hotel this past week for work. Everything was fine until the day before I left. I came back to my room and my phone charger was missing. Called the front desk that night and they said that they would call me back in the AM and leave a message. They didn't. I called in the morning for a follow-up and they said they'd call me back in an hour. They didn't. Went downstairs to check out and had the front desk call. Denied removing anything. With the amount of money I'm spending on this place, do you think I'm trying to be shady about a phone charger that was clearly plugged into the lamp outlet? I don't like staying at places where my personal items are moved and/or removed from the room.
May 4, 2013
Rated 5 out of 5 by Jomama44 Excellent Room - soooooo comfortable
Clean and comfortable rooms. The space is well decorated. The beds and pillows were especially comfy. Thank you!
April 29, 2014
Rated 3 out of 5 by JanMac Charging System is Rediculous
I reserved a room with a friend on my SPG number and was billed the full deposit. The roommate was given credit for half the deposit causing issues at check-out. She registered with SPG on arrival and was recognized as the primary guest from then on. Staff ignored my 5 year history and my name. I checked in early and the full cost of the room without the sharing or deposit, plus "incidentals" was processed on my credit card tying up my full credit available. Undoing this fiasco at check-out was time consuming and almost impossible. We stood at the checkout for about 45 minutes will no offer of a chair despite my saying that I could not stand that long. I expect much more from Preferred Guest membership.
May 9, 2013
Rated 3 out of 5 by xuefeng too old
The location is good. But it is too old.
April 27, 2014
Rated 3 out of 5 by SamuelZ A bit too crowd, location is great
This is the most busy Sheraton I ever visit, so many people check in when I arrive. And aircondition in room is too loud. Overall I would rate it average, somewhat better than fourpoints, good for business travel, close to CBD.
April 21, 2014
Rated 4 out of 5 by Ottawa2003 Excellent Location
Given the size of the hotel ( hotel was full due to a national dance competition) , service at reception was fast and responsive to my requirements. The Montreal location was very central for tourism.
April 22, 2014
Rated 5 out of 5 by Rickey0012 Great hotel with a great location
Great hotel with a great location
April 24, 2014
Rated 4 out of 5 by BadCheckin Horrible check in experience
I love this hotel and have stayed here often for both work and pleasure. This is the first time I've had a bad experience. An issue at check in was very poorly handled with the check in manager being arrogant and rude. It cast a negative light on weekend. Very disappointing.
April 14, 2014
Rated 3 out of 5 by jburron Nickel and dime
I have stayed here many times. It is my go to hotel in Montreal but sometimes I wonder...
There was a problem with the elevators and it was tedious to get up and down so I had a couple of items I thought I'd leave with the concierge. I said the reason I was there is the elevators are slow and he said there is a charge of $6 to leave something. I thought it odd as I was still in my room do another night and for a company like Sheraton to do this after offering free internet and computers downstairs it was more strange.
Maybe try another spot in future.
November 28, 2013
Rated 5 out of 5 by alexblatnoi As described, would recommend.
Convenient parking. Clean room, pool, gym. I would recommend.
April 20, 2014
Rated 5 out of 5 by Moha Very good stay
Enjoyed my stay, even though it was short
April 20, 2014
Rated 1 out of 5 by JayBond First time in Montreal
The Le Centre leaves a lot to be desired. For a "4-star' hotel, you would expect a little more of a welcome at least. The first interaction came with grumpy staff at the check-in desk - what kind of welcome is"I have your details on file and two rooms for you. Thanks for staying. Er hang on, I have a few questions. Your rooms are ready sir, thanks for staying"? What happened to would you like adjoining rooms, away from elevators etc?
Parking at the hotel is a joke. Cars were parked blocking two bays, some cars have even been there for years given the amount of dust on them yet no one does anything about it, only put up the "full" board early evening.
The bed sheets in one of our rooms had stains all over them, the desk chair in the other room had a giant white stain (don't want to even think where that came from), no fridge, no dressing gowns, no replenishment of shampoo, kettles in need of de-scaling and to top it off...I could have got all this at a major competitor a stones throw away for $20 less per room!!! So much for being loyal to SPG. I wouldn't recommend this hotel if you have kids staying with you; not the most hygienic of options.
The only plus is that the Concierge desk ( and even then, only one of the folks manning it) seemed happy to talk to people and provide useful information.
April 21, 2014
Rated 1 out of 5 by henjim43 night"s sleep
After a long day of driving we chose Sheraton and upgraded to club floor based on our prior excellent experience .
We were awakened at 415am by screaming and shouting in the hallway outside our room. i phoned the front desk and within 15 minutes it was quiet. getting back to sleep was a problem.
When checking out there was no apology or regrets expressed and we were sent on our way.another issue was we casually ordered a glass of wine on the club floor and were charged $20 for a glass of Kim Crawford Savvy B. My error, should have checked wine list.
July 18, 2013
Rated 5 out of 5 by Burlont Travel with Grandchildren
With 3 grandchildren in tow, and only Grandpa to look after them, this was the perfect place to stay. Very friendly staff, always a smile and a hello, would engage in conversation if you initiated. Concierge (all of them) were particularly helpful in suggesting restaurants including making reservations, offering places to see, discounts available through the hotel, and great directions and travel suggestions. Pool was a saviour and the folks there were always helpful.
All in all, a great experience for all of us and wouldn't hesitate to return.
August 10, 2013
Rated 4 out of 5 by jlh88888888 housekeeping was a great help
Have spent many times at Sheraton. this time the housekeeping staff stood out. I left something in my room and housekeeping was able to pick it up for me and I was able to retrieve my item. Housekeeping made this stay better than all the other times I have stayed at the Sheraton
April 7, 2014
Rated 1 out of 5 by MrPol Poor customer service
My wife and I stayed at this hotel for 2 nights over last weekend. With the weather really bad and our 6 hour drive back to Toronto not looking so safe, we decided to stay another night. I called down to the Front Desk manager to confirm the booking. I was told that the rate for the night, but if I book it on line, then recheck in, I could get the rate for about $40 less. I argued for 10min that this was not good customer service and it just plain didnt make any sense. It fell on deaf ears.
My wife and I ended up checking out and staying at another hotel for the final night. Upon check out, the staff asked me how my stay was, so I told her.... response: oh, Im sorry to hear that. Hope you enjoy the rest of your day.
Will not be staying there again.
January 22, 2013
Rated 5 out of 5 by Rick90 First Class Service Sheraton Montreal
Always the best service of any hotel at the Sheraton Centre in Montreal. The staff is always friendly, the accommodations great and they really go out of their way to make me comfortable. Their staff go the extra mile. Love staying there. Richard
April 4, 2014
Rated 4 out of 5 really enjoy the gym
Lots of fitness machines and space
April 12, 2014
Rated 5 out of 5 by Trylon2000 Excellent hotel in Montreal
Centrally located in the heart of Montreal, the hotel offers great comfort for business and personal travel.
April 10, 2014
Rated 4 out of 5 by CNMapleSyrupYum Good hotel overall, but slooooow Internet access
Le Centre Sheraton was the "host" hotel for a recent conference I attended. Upon check-in, I requested the feather bedding be removed due to allergies. I arrived at my room moments later, only to find someone was already replacing the bedding on both beds! One area for improvement -- increase bandwidth for Internet connectivity, especially since access was "free" to conference attendees staying on property. It seemed almost everyone was checking their emails during the morning hours prior to the convention start time!
May 30, 2013
Rated 5 out of 5 by Wilson14 Great Hotel
This hotel is one of the best that I have stayed in in Montreal. The facilities are top notch and the staff is very professional and courteous. The lounge is very comfortable and grand.
April 3, 2014
Rated 5 out of 5 by Mik36 April 3
Great staff efficient.
Service level to request
April 7, 2014
Rated 5 out of 5 by David1983 great
everything was wonderful. no complaints
April 7, 2014
Rated 5 out of 5 by PMWL Wonderful Hotel
Great hotel with a wonderful view from our room window. It has a nice Pool, a great fitness room & massages if desired. I went to see some NHL Hockey games, The Stadium The Bell Centre was max two minutes away. The room service was great & the employees were great, very helpful, giving great assistance to their Patrons. Thank You
March 18, 2014
Rated 4 out of 5 by Kings1 Always a pleasant experience
very helpful staff, comfortable rooms, great swimming pool, sauna, and whirlpool.
April 4, 2014