Rated 4 out of 5 by anotherhappycamper Great customer service
Friendly attentive staff! Very nice to be greeted every time I walked in the door! I wish I had more time to enjoy all of the ammenities.
November 10, 2012
Rated 5 out of 5 by Gama Excellent as always
From the moment you arrive until you depart the standards of service and luxury surroundings you experience as always never disappoint.
April 7, 2013
Rated 5 out of 5 by Paul63 Wonderful Stay
Our first visit to this wonderful hotel - we will be back!
Exemplorary service - all that you would expect from the Shereton name.
March 17, 2013
Rated 5 out of 5 by JWSL A true Grand hotel
Super friendly and spontaneously helpful staff, wonderfully tasty food and drink, contemporary interiors, great location.
April 2, 2013
Rated 5 out of 5 by Kerry01 Fantastic Hotel !!
From Start to finish of our stay was excellent.
Very friendly staff from Reception to Concierge to bar man Thanks !!!
August 21, 2012
Rated 5 out of 5 by RosieT60 Warm welcome received
I was welcommed to the hotel by the concierge and was made to feel very special. Room was lovely and very comfortable.
December 5, 2012
Rated 5 out of 5 by Moff Convenient & Comfortable
City Centre location is good, rooms and bed very comfortable. High standard all round.
Friendly and efficient staff.
March 12, 2013
Rated 5 out of 5 by Deepa The hotel has great facilities and the location is convenient
I quite enjoyed using the fitness centre
and appreciate the reception and conceirage for helping me wih my enquiries.
July 30, 2012
Rated 4 out of 5 by Cupcake44 Ideal location
The Sheraton is ideally located to explire the castle and the sights of Edinburgh and to shop on Prince's Street.
August 23, 2012
Rated 5 out of 5 by GeorgeFromDevon Lovely hotel in a convenient location
Hotel is clean and contemporary. Staff very helpful. Breakfast is one of the best we have had for a long time!
February 28, 2013
Rated 5 out of 5 by Sparky69 Great hotel
All we can say is what an excellent hotel in a superb location to explore the wonders of Edinburgh.
November 1, 2012
Rated 5 out of 5 by ACtime What a great Spa
The rooftop hydrospa was far more than expected - great facilities - a most relaxing experience.
April 17, 2013
Rated 5 out of 5 by Borisych My favourite hotel in the World
It is fantastic place. Great location.
Nice club lounge.
They made perfect renovation in hotel.
January 7, 2013
Rated 4 out of 5 by Alicia61 Great location
Loved the location. The spa was limiting. One could only use pool with no cost had to pay for jacuzzi. Terrible room and as Gold member expected better. We complained and we were moved on our last night.
June 24, 2014
Rated 5 out of 5 by Joseph21 Excellent Front Desk and Concierge Staff
The front desk and concierge staff were well informed and invariably helpful.
September 19, 2012
Rated 5 out of 5 by 1944 Another visit
Only stayed one night this time but found the hotel and staff as good as ever
July 6, 2012
Rated 5 out of 5 by Amedu Excellent hotel
First class hotel. Superb location. Excellent service. Amazing rooms!
September 11, 2012
Rated 5 out of 5 by reidy excellent
the staff in the hotel were excellent and couldnt do enough for us
October 24, 2012
Rated 4 out of 5 by DAB7 Great overall
The hotel is well situated, clean and modern. Highly recommended.
September 10, 2012
Rated 5 out of 5 by 25SilverAnniversary Lovely Hotel
You need to look at taking Maestro card payments being in Europe most people do not use credit cards!!.
We really enjoyed staying at this hotel it was a special treat for our 25th Wedding Anniversary. The bar has excellent staff, great cocktails.
June 23, 2014
Rated 5 out of 5 by Vermonter12 Outstanding experience
Great hotel facility and staff enhanced by superb spa facility
May 5, 2012
Rated 5 out of 5 by Wenxinzheng Good location and facility
Only one of the concierge staff was not patient enough.
February 10, 2013
Rated 5 out of 5 by Gordon25 Luxury hotel
Enjoyed our stay, we got what we expected, a luxurious room, with all the conveniences you expect. When we arrived, a bottle of wine had been placed in the room, which had been delivered by mistake. After asking the staff to remove it, they promptly said there had been a mix up, and for our inconvenience, told us it was complementary, a great gesture which we enjoyed. However, the milks which were supplied with the tea/coffees, were a month out of date, which we didn't notice until we had drank the tea!! We were disppointed with this and it gave us an 'ill' feeling for the rest of our stay. This put a slight dampener on our otherwise great experience.
February 26, 2014
Rated 5 out of 5 by joby24 Convenient, nice hotel in Edinburgh
Great location. Spacious room with nice design.
December 23, 2012
Rated 5 out of 5 by Suze333 Great staff great features
Lovely rooms, great service and fantastic spa.
January 21, 2013
Rated 5 out of 5 by Dee44 Conference Facilities
Fantastic conference facilities!!
November 22, 2012
Rated 4 out of 5 Great Location & Good Service
Great Location & Good Service
July 19, 2012
Rated 5 out of 5 by Chamberx2 Worth every penny
Have just returned for our weekend at The Sheraton Gand Hotel and Spa. We thouroghly enjoyed are stay. We felt very well looked after. A very nice enviroment
June 24, 2014
Rated 3 out of 5 by BusTrav78 Not bad - but a few tweaks needed
Nice rooms and check-in staff were very helpful. Breakfast was OK (although not exceptional for a hotel at this level), and there was no ironing board in the room - and when I requested one (inevitably a few minutes before I had planned to leave the hotel to get to work) it took a very long time coming, and I had to chase on the phone twice. I would expect more from an establishment trying to be top end.
June 16, 2014
Rated 5 out of 5 by Vincos What Every Sheraton Could and Should Be
OVERALL IMPRESSION: With some pretty stiff competition from older and more renowned Edinburgh properties, this hotel distinguishes itself as one of the city’ finest options. A masterful renovation, superb location and excelsior service all make this Sheraton a truly “grand” hotel.
SPG RECOGNITION: Superb. On both of my to recent stays I was upgraded to a Castle View top-floor suite. Access to the Club Lounge. Excellent in-room amenities included my preferred type of mineral water, a bottle of wine and a lovely fruit basket.
THE ROOM: Chic, stylish and quintessentially Scottish. I loved that the decor made this room feel like if could be no where else in the world - with tartan wall-covering and a framed portrait of the Bonnie Prince - yet with a design flair that make it totally up-to-the-minute. There was a welcoming scent that was clean and subtle, a state-of-the-art media centre which allows an I-pod to be broadcast through the room’s audio system, glamorous mood lighting and a fabulous bathroom with Moulton Brown amenities.
LOCATION: Could not be better: walking distance to both train stations, close to a stop of the AirLink airport bus, handy to public transport and walking distance to all major attractions.
EXCEEDED EXPECTATIONS: The Club Lounge was exceptional and should be emulated by every other Sheraton around the world. I have rarely seen such an impressive Cocktail Hour spread - and this one is complimentary!
March 29, 2013