Rated 5 out of 5 by Absinthia Excellent Staff
Every staff member we encountered during our stay genuinely courteous, nice, helpful and friendly. We enjoyed our stay very much!
March 26, 2014
Rated 2 out of 5 by maine11 dissapointed
we stayed at the condo unit rooms 507 then transferred to 516 hoping the other room was better but it turned out that both rooms were dusty, smelly and poorly maintained.hot water supply is insufficient, the sofas are ugly looking. relayed our dismay to the front desk.
Stayed at the main hotel before and was satisfied. unfortunately choosing the condo unit this time was a mistake. we could have stayed at the one bedroom suite for a cheaper price and a better experience.
December 17, 2011
Rated 1 out of 5 by Dickens Didn't get what we paid for
Made Club-level reservation on website, upon check-in we were given a regular room. I didn't realize the error because I didn't know what the Club Level distinction was. At check-out, I questioned the charge for our dining room breakfasts, and was told breakfasts were only included inside the Club level. "But I booked the Club Level", I said. So we paid a premium for a Club room that we didn't get, and paid for 2included breakfasts . They partial-credited a breakfast,
January 22, 2013
Rated 5 out of 5 by Augustine Very impressed with my stay
Great location, very clean room, modern setting, and even had a view of the water. I will definitely return in the future.
March 24, 2014
Rated 5 out of 5 by Kate95 Sheraton Harborside Never Disappoints!
As always, we had a fantastic stay. Everything was perfect on the club floor. A special shout out for Vivian, who runs the club lounge as if it's her own personal restaurant. She greets everyone in the morning with a smile and personal service that starts your day out right! Every hotel staff member we came in contact with was cordial and helpful. For anyone who hasn't had the pleasure of staying here, the location is great...park your car and walk everywhere!
April 8, 2013
Rated 2 out of 5 by Sjh1 Luxurious lobby but that is where it ends
We stayed on the club floor which seemed like a nice extra in booking description. Club room was small dark and uninviting. Hor deurves were ok, more like snacks to fill you up rather than wow your taste buds.
Room was clean but very cramped with a tiny bathroom.
Pool area was disappointing. Dark room no color and very cloudy water.
Parking garage had no elevator to rooms. You have to trek through the lobby to another elevator.
Overall not a pleasant stay...
February 21, 2013
Rated 4 out of 5 by Bigt4u610 Location, location, location!!
I didn't give it 5 stars only because the room was a bit smaller than what my wife and I are used to, but the location was absolutely second to none!! Everything that you needed was literally only a block or two away. Staff was very attentive and friendly. Also, they do have a charge for parking ($10 across the street or $15 for the garage). I recommend spending the extra $5 for the garage as it's secure and not to mention dry (as it rained the day we left).
September 7, 2012
Rated 4 out of 5 by jreichel A pleasant surprise
We were on a New England holiday and needed an intermediate stop on the way from Acadia to Boston. Originally we had planned to stay in Portland, but could not find a hotel there as everything was sold out. So we picked Portsmouth, not knowing much about the city. We were pleasantly surprised! Nice little city, great hotel in a perfect location. The quaint, old part of town with lots of dining and shopping options begins right at the hotel's doorstep.
August 8, 2013
Rated 4 out of 5 by mahalo2001 Kudos to a staff memebers
I have stayed at this hotel several times over the last few years. Over-all my experience with the staff and site have been favorable. But I wanted to take a minute and express my 'Thanks' to Ms Sarah Drost, the Director of Guest Experience. On the evening of our arrival, at the start of a New England snow storm, my wife discovered that she had accidently forgotten to bring her contact lens materials. When we enquired at the desk, we were informed that the hotel was out of the need items. While searching the back offices for the items, apparently the clerk mentioned the situation to Ms. Drost. The next thing we knew, Ms Drost had thrown on her coat, gone out into the snowstorm and had purchased the needed items at an area store! She then brought the items directly to our room, saving an uncomfortable night and morning for my wife. 'Way to Go' Ms. Drost!.
December 17, 2013
Rated 2 out of 5 by DetroitRed The condo was not up to SPG quality
We stayed in the condo portion of the hotel and found it overall to be cheaply constructed. The stairway and hall leading to the apartment had an unpleasant odor, and the stairs creaked due to insufficient support. The floor of the shower had a distinct bounce, again caused by insufficient support under it. Finally, the inside surface of the exterior door was badly scuffed by too many suitcases bumping it. This should have been checked and cleaned.
August 16, 2012
Rated 5 out of 5 by Lillian75 This hotel has great staff support
Given our late arrival, the need for us to get into our rooms, and the stress of having maneuvered a UNH Honors Convocation, we were not what one would call the calmest of guests. Having said that, the registration staff and the night manager did everything possible to make our stay comfortable and memorable. We found that attititude to be true of every staff member we encountered. This hotel brands the Sheraton as a place to go. Thanks to all. LK
May 19, 2013
Rated 5 out of 5 by Meep Close to UNH
My family and I just stayed at this Sheraton for one night but the room,staff,location exceeded my expectation. Carlos called several days before I arrived and offered his services. He emailed me directions from the sheraton to UNH which were perfect; and he was a UNH grad which was an added plus. The sheraton is about 15min away from campus and certainly a location I would stay at again in the future. The rooms were very clean and comfortable.
April 16, 2013
Rated 5 out of 5 by jrp21 amazing service
I stayed here just one night for my anniversary and this place was amazing. I spoke with sandra at the sheraton and told her about my anniversary and what a surprise. they did everything for us. they upgraded me to a luxury suite, gave us a bottle of wine , flowers and even free champagne at dinner. they really tried to make our night special and they succeeded! my wife was thrilled and we had a great time. we will be back! thank you Sandra!
January 14, 2013
Rated 5 out of 5 by LisaP Treated like Royalty at Sheraton Portsmouth Harborside Hotel
My great impressions of this facility began even before we left our home, with a note from Carlos welcoming us to lovley Portsmouth.We were greeted by Justin at the front desk who checked us in efficently. Once in our rooms, a fruit and cheese tray arrived with a hand written note from Justin welcoming us again.
Inky was our housekeeper, and left handwritten notes introducing herself. The hotel is beautiful, and the staff even more so.
May 3, 2013
Rated 2 out of 5 by kesmith2 Mixed Emotions
As someone who travels about 50 weeks/year for work, I experience a lot in hotels. The Sheraton staff members were friendly, the bed was comfortable. The food in the restaurant was average.
The first night, after checking in, there was an issue with the heater/AC unit in my room - I called the front desk and they replaced the unit while I used the hotel gym.
The second night, a family with 3 kids moved into the room next to me - the kids were extremely loud; in fact, while on conference call, my coworkers could hear the kids in the room next to me through the phone.
I would hope that, when guests book rooms, there would be separation of corporate travelers and families traveling for leisure. This is a simple algorithm based on number of travelers and other data input when reserverations are made.
The price was comparable to other hotels in the area.
February 21, 2013
Rated 4 out of 5 by Jen34 Great hotel
This was my second stay at this Hotel. The check in staff was very friendly. I had my 8yr old son with me and when we came back to our room that evening there was a note to him with a free movie and popcorn. He was so excited to have that personlaized to him. It was a great touch. Also our TV wasn't working correctly and wasn't able to be fix but they offered us free movies to make up for the in convenience. I would stay here again!
August 6, 2012
Rated 2 out of 5 by MGS13 Not up to Sheraton Standards
We stayed at the Portsmouth Harborside to attend a good friends wedding. The hotel was quite busy. Parking and unloading was quite involved. Had to ask to get a rollaway bed three times before delivered, including first time when trying to change reservation from king to two queen beds. First it was going to be $10 - ok, not happy but ok. Then onsite it's going to be $25 but no worries - the registration desk clerk will waive the charge. Neither of those conversations yielded us a bed - had to call later that evening and ask a third time. AND when I checked out - there's a $25 charge for the bed on my bill. Similar lack of service when trying to get a hair straightener... Room could also use a face lift ... just not used to this at a Sheraton. On the plus side, great location close to downtown Portsmouth. The room was nice where they held the reception.
August 5, 2013
Rated 5 out of 5 by Denise4 warm welcome on cold day
From Valet , to Grace & John at reception, all very welcoming,
Stephanie made my dinning experience enjoyable, as a business woman dining alone can be uncomfortable, not here, Stephanie stopped by frequently chatting briefly, a very enjoyable and delicious dinner.
February 27, 2014
Rated 4 out of 5 by Keri58 Outstanding customer service
I cannot say enough about the exceptional customer service at this hotel! i think the rooms could use some refurbishing just from wear but overall the beds were comfortable and the rooms were clean. The location is awesome in walking distance of great shops and restaurants. THE STAFF IS TERRIFIC...they went out of their way at every turn to respond to our requests and make us feel welcome. We will definitely stay there again.
March 4, 2013
Rated 3 out of 5 by Albacore Sheraton-Portsmouth
Hotel is lovely , great views and in a good location within walking distance to downtown area.
Club room amenities good.
Unfortunately I would not stay again as we found the bed to be the most uncomfortable and a major disappointment as compared to other Sheraton's. I did share this with the front desk that our rooms mattress actually had a major depression in it and was very hard. i should have asked to have my room changed.
November 14, 2012
Rated 5 out of 5 by jollynails Great Location
Great Location and newly renovated
March 17, 2014
Rated 2 out of 5 by wingnut fire alarm
fire alarm goes off at 0400 we waited in room dressed, awaiting instructions finally we called front desk they suggested we meet in lobby left room went to exit which put us outside very slippery driveway, it was concerning there was no suport staff in case of an emergency. to show us where to go a mom and 2 kids outside navigating very icy driveway we work in service industry not impressed with the way this was handeled.
February 14, 2013
Rated 4 out of 5 by Abigail comfortable and convenient
A little concerned in the afternoon of New Years Eve as the halls were filled with jubilant teenagers and young children, but pleasantly surprised to find the halls quiet after midnight and into the morning. This hotel is an easy access to all of downtown with available staff and comfortable accommodations. Only comment is that there was no place within the hotel to grab a small bite to eat or drink in the mid afternoon.
January 4, 2013
Rated 4 out of 5 by roofer facility
Good location and nice hotel
welcoming and friendly staff
Club lounge - a bit too small , attendant was very good and helpful
club rooms - nice but some maintenance needed. peeling wall paper, carpets loose at edges. water pressure lacking in shower and sinks. showers heads lack pressure
elevator is painfully slow.
bar/lounge shut down at 11p, , a bit early for a premuin hotel - lounge was full and then closed at 11pm.
November 6, 2012
Rated 4 out of 5 by momof10 Great alternative getaway.
We changed our destination trip due to recent Boston events.
After changing plans quickly, we booked very last minute and were told there was 1 room available. Sadly, Club Level was filled. We took it and were pleased with our stay. Would have liked to have been made aware of Club room access( we did have access) and had a minor kerfuffle and mix-up regarding being in the lounge that was eventually resolved. Awkward!
April 21, 2013
Rated 5 out of 5 by hooked2013 Time well spent in Portsmouth , N H
My daughter had a gymnastics meet at Univ of N H . The family followed to support the team and we were lucky enough to find this Sheraton Harborside. The Club level was great - open 24 hours with a very comfortable feel. Staff was very attentative and knowledgeable of the area to recommend restaurants and local spots. Parking was a snap and the loction is perfect. Will definetely return for a nice relaxing weekend .
January 28, 2013
Rated 3 out of 5 by Crowley Port of Call suite is In need of Dry Dock
Waterstain on Living room Ceiling..dusty book shelves, dirty windows...bath room very far away from master bedroom...got this suite because of elderly grandmother and her needs...reservation gal did not explain this.
Air did not operated in the night, and the 2nd floor of the suite was hot and stuffy...uncomfortable...bathroom tiles uphigh have not been clean for a very long time...closet doors could not open...
June 22, 2013
Rated 4 out of 5 by Roadwarrior24 Quick Get Away
The hotel has the perfect location, the staff is friendly in nice. No upgrade for platinum status, but club access was nice. I travel a lot for work and wanted my girls to get away for fourth of July. The staff was super friendly and this hotel is lovely. Only flaw was my room had a terrible smell coming from the HVAC unit if turned on. So we had the AC off a lot and it was 90 for both days.
We will be back!!!!
July 15, 2013
Rated 4 out of 5 by LisaD Short visit with the kids
We stayed in the Hull Room with our children and were very pleased. Spent a lot of time at the pool. The water temperature was perfect and the pool was clean. If would have been icing on the cake if there was a hot tub. The view was fantastic. I loved watching the boats and cranes at work and so did the kids. We look forward to coming back in the warm weather so we can enjoy the roof deck part of the suite.
February 23, 2013
Rated 1 out of 5 by MHNH Gold Member has terrible experience
I recently stayed at this hotel on a weekend get away with my wife. At 11:45pm I called the front desk to let them know my room was vibrating from the music several floors below. The repsosne was that the music should be lower soon. In the morning when i spoke to the front desk the only response was they were sorry to hear our stay was unenjoyable. Awful customer service and so poorly handled.
November 18, 2013