Sheraton Portsmouth Harborside Hotel

  • 250 Market Street
  • Portsmouth,
  • New Hampshire
  • 03801
  • Estados Unidos
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Age Requirement Policy

Guests must be at least 21 years of age to check in. Photo Identification is required at the time of arrival. Reservations will not be honored if guest can not produce proper identification at check in. Any exception requests must be directed to the property and specifically approved by hotel management via Director of Operations or Managing Director.

Rated 3.9 out of 5 by 441 reviewers.
Rated 4 out of 5 by A pleasant surprise We were on a New England holiday and needed an intermediate stop on the way from Acadia to Boston. Originally we had planned to stay in Portland, but could not find a hotel there as everything was sold out. So we picked Portsmouth, not knowing much about the city. We were pleasantly surprised! Nice little city, great hotel in a perfect location. The quaint, old part of town with lots of dining and shopping options begins right at the hotel's doorstep. August 8, 2013
Rated 2 out of 5 by The condo was not up to SPG quality We stayed in the condo portion of the hotel and found it overall to be cheaply constructed. The stairway and hall leading to the apartment had an unpleasant odor, and the stairs creaked due to insufficient support. The floor of the shower had a distinct bounce, again caused by insufficient support under it. Finally, the inside surface of the exterior door was badly scuffed by too many suitcases bumping it. This should have been checked and cleaned. August 16, 2012
Rated 5 out of 5 by This hotel has a great staff We enjoyed our stay as we were extremely happy with the courteous staff. The staff provided excellent service, couldn't ask for anything better. Our room was spacious and comfortable and had a great view. August 5, 2014
Rated 5 out of 5 by This hotel has great staff support Given our late arrival, the need for us to get into our rooms, and the stress of having maneuvered a UNH Honors Convocation, we were not what one would call the calmest of guests. Having said that, the registration staff and the night manager did everything possible to make our stay comfortable and memorable. We found that attititude to be true of every staff member we encountered. This hotel brands the Sheraton as a place to go. Thanks to all. LK May 19, 2013
Rated 5 out of 5 by Close to UNH My family and I just stayed at this Sheraton for one night but the room,staff,location exceeded my expectation. Carlos called several days before I arrived and offered his services. He emailed me directions from the sheraton to UNH which were perfect; and he was a UNH grad which was an added plus. The sheraton is about 15min away from campus and certainly a location I would stay at again in the future. The rooms were very clean and comfortable. April 16, 2013
Rated 5 out of 5 by amazing service I stayed here just one night for my anniversary and this place was amazing. I spoke with sandra at the sheraton and told her about my anniversary and what a surprise. they did everything for us. they upgraded me to a luxury suite, gave us a bottle of wine , flowers and even free champagne at dinner. they really tried to make our night special and they succeeded! my wife was thrilled and we had a great time. we will be back! thank you Sandra! January 14, 2013
Rated 5 out of 5 by Great Location Hotel is in a great location, you can walk all around downtown from the hotel. August 11, 2014
Rated 5 out of 5 by Treated like Royalty at Sheraton Portsmouth Harborside Hotel My great impressions of this facility began even before we left our home, with a note from Carlos welcoming us to lovley Portsmouth.We were greeted by Justin at the front desk who checked us in efficently. Once in our rooms, a fruit and cheese tray arrived with a hand written note from Justin welcoming us again. Inky was our housekeeper, and left handwritten notes introducing herself. The hotel is beautiful, and the staff even more so. May 3, 2013
Rated 2 out of 5 by Mixed Emotions As someone who travels about 50 weeks/year for work, I experience a lot in hotels. The Sheraton staff members were friendly, the bed was comfortable. The food in the restaurant was average. The first night, after checking in, there was an issue with the heater/AC unit in my room - I called the front desk and they replaced the unit while I used the hotel gym. The second night, a family with 3 kids moved into the room next to me - the kids were extremely loud; in fact, while on conference call, my coworkers could hear the kids in the room next to me through the phone. I would hope that, when guests book rooms, there would be separation of corporate travelers and families traveling for leisure. This is a simple algorithm based on number of travelers and other data input when reserverations are made. The price was comparable to other hotels in the area. February 21, 2013
Rated 3 out of 5 by Needs to pay attention Arrived early, was told they would call when room was ready, 5 hours later (5pm) no call. Noisy, people staying above me sounded like they were building a house, called (10:30pm) front desk and was told renovations were being done on floor 2, told her noise is coming from 4th floor, her reply 1st floor? Hotel stay 2 days before in same city was far superior, colleagues staying at another hotel also found it to be far better. April 3, 2014
Rated 4 out of 5 by Great hotel This was my second stay at this Hotel. The check in staff was very friendly. I had my 8yr old son with me and when we came back to our room that evening there was a note to him with a free movie and popcorn. He was so excited to have that personlaized to him. It was a great touch. Also our TV wasn't working correctly and wasn't able to be fix but they offered us free movies to make up for the in convenience. I would stay here again! August 6, 2012
Rated 2 out of 5 by Not up to Sheraton Standards We stayed at the Portsmouth Harborside to attend a good friends wedding. The hotel was quite busy. Parking and unloading was quite involved. Had to ask to get a rollaway bed three times before delivered, including first time when trying to change reservation from king to two queen beds. First it was going to be $10 - ok, not happy but ok. Then onsite it's going to be $25 but no worries - the registration desk clerk will waive the charge. Neither of those conversations yielded us a bed - had to call later that evening and ask a third time. AND when I checked out - there's a $25 charge for the bed on my bill. Similar lack of service when trying to get a hair straightener... Room could also use a face lift ... just not used to this at a Sheraton. On the plus side, great location close to downtown Portsmouth. The room was nice where they held the reception. August 5, 2013
Rated 4 out of 5 by Kudos to a staff memebers I have stayed at this hotel several times over the last few years. Over-all my experience with the staff and site have been favorable. But I wanted to take a minute and express my 'Thanks' to Ms Sarah Drost, the Director of Guest Experience. On the evening of our arrival, at the start of a New England snow storm, my wife discovered that she had accidently forgotten to bring her contact lens materials. When we enquired at the desk, we were informed that the hotel was out of the need items. While searching the back offices for the items, apparently the clerk mentioned the situation to Ms. Drost. The next thing we knew, Ms Drost had thrown on her coat, gone out into the snowstorm and had purchased the needed items at an area store! She then brought the items directly to our room, saving an uncomfortable night and morning for my wife. 'Way to Go' Ms. Drost!. December 17, 2013
Rated 5 out of 5 by fabulous vacation!!!!! We had a wonderful time. The hotel staff was amazing- all the front desk people were so kind and gracious and the supervisor, Alexandra was wonderful! She was so helpful and kind to us and we give her our highest recommendations!!c The staff recommended great food and entertainment and knew their stuff. July 14, 2014
Rated 5 out of 5 by Fun in the snow We celebrated our Honda dealers owners birthday at your facility. I almost wasn't able to get a special reserved rate because I called later than the cut off date. No problem, I spoke to Alexandra (Allie) at the front desk and she was able to get a great rate for me and my daughter for the whole weekend !!! She also hooked us up with a dog sled ride at the end of our stay on Sunday!!! It snowed really hard on the night of the party. No problem the valet service was fantastic. The facilities and party for our owner went off without a hitch. I strongly suggest travelers sample one of the seacoasts best hotels. Me and my daughter Lillian are in your fan club. Bill Bradley Honda Barn Stratham PS I also contacted the GM of the hotel to thank him. Mr Cartwright got back to me the same day. Very impressive Rob I hope there is a Crosstour in your future. ***** 5 stars February 18, 2014
Rated 5 out of 5 by Nice Hotel Nice hotel, mattress needs to be updated in the beds. The elevator is a little slow. Clean and we were on the 5th floor, they provided continental breakfast and snacks. Loved having a refrigerator in the room. July 28, 2014
Rated 4 out of 5 by Outstanding customer service I cannot say enough about the exceptional customer service at this hotel! i think the rooms could use some refurbishing just from wear but overall the beds were comfortable and the rooms were clean. The location is awesome in walking distance of great shops and restaurants. THE STAFF IS TERRIFIC...they went out of their way at every turn to respond to our requests and make us feel welcome. We will definitely stay there again. March 4, 2013
Rated 3 out of 5 by Sheraton-Portsmouth Hotel is lovely , great views and in a good location within walking distance to downtown area. Club room amenities good. Unfortunately I would not stay again as we found the bed to be the most uncomfortable and a major disappointment as compared to other Sheraton's. I did share this with the front desk that our rooms mattress actually had a major depression in it and was very hard. i should have asked to have my room changed. November 14, 2012
Rated 5 out of 5 by pleasant suprise Made the visit to Portsmouth very enjoyable. The location was very convient for everything. The staff were very friendly. August 4, 2014
Rated 2 out of 5 by fire alarm fire alarm goes off at 0400 we waited in room dressed, awaiting instructions finally we called front desk they suggested we meet in lobby left room went to exit which put us outside very slippery driveway, it was concerning there was no suport staff in case of an emergency. to show us where to go a mom and 2 kids outside navigating very icy driveway we work in service industry not impressed with the way this was handeled. February 14, 2013
Rated 4 out of 5 by comfortable and convenient A little concerned in the afternoon of New Years Eve as the halls were filled with jubilant teenagers and young children, but pleasantly surprised to find the halls quiet after midnight and into the morning. This hotel is an easy access to all of downtown with available staff and comfortable accommodations. Only comment is that there was no place within the hotel to grab a small bite to eat or drink in the mid afternoon. January 4, 2013
Rated 5 out of 5 by This hotel is a great location for touring Portsmouth Easy to get to. Attended a wedding and everything was wonderful from the staff to the food. Had a great breakfast the next day. Room was nice and comfortable. July 31, 2014
Rated 5 out of 5 by lovely Clean, elegant, spacious rooms August 9, 2014
Rated 4 out of 5 by facility Good location and nice hotel welcoming and friendly staff Club lounge - a bit too small , attendant was very good and helpful club rooms - nice but some maintenance needed. peeling wall paper, carpets loose at edges. water pressure lacking in shower and sinks. showers heads lack pressure elevator is painfully slow. bar/lounge shut down at 11p, , a bit early for a premuin hotel - lounge was full and then closed at 11pm. November 6, 2012
Rated 4 out of 5 by Great alternative getaway. We changed our destination trip due to recent Boston events. After changing plans quickly, we booked very last minute and were told there was 1 room available. Sadly, Club Level was filled. We took it and were pleased with our stay. Would have liked to have been made aware of Club room access( we did have access) and had a minor kerfuffle and mix-up regarding being in the lounge that was eventually resolved. Awkward! April 21, 2013
Rated 5 out of 5 by Time well spent in Portsmouth , N H My daughter had a gymnastics meet at Univ of N H . The family followed to support the team and we were lucky enough to find this Sheraton Harborside. The Club level was great - open 24 hours with a very comfortable feel. Staff was very attentative and knowledgeable of the area to recommend restaurants and local spots. Parking was a snap and the loction is perfect. Will definetely return for a nice relaxing weekend . January 28, 2013
Rated 3 out of 5 by Port of Call suite is In need of Dry Dock Waterstain on Living room Ceiling..dusty book shelves, dirty windows...bath room very far away from master bedroom...got this suite because of elderly grandmother and her needs...reservation gal did not explain this. Air did not operated in the night, and the 2nd floor of the suite was hot and stuffy...uncomfortable...bathroom tiles uphigh have not been clean for a very long time...closet doors could not open... June 22, 2013
Rated 4 out of 5 by Portsmouth Sheraton The air conditioning in the hotel was way too high and I got a cold. Also there is no cappuccino that for me is a big problem. It's difficult to send you this evaluation I should be able to submit any nickname and not answer wherever I choose not to answer July 16, 2014
Rated 4 out of 5 by Quick Get Away The hotel has the perfect location, the staff is friendly in nice. No upgrade for platinum status, but club access was nice. I travel a lot for work and wanted my girls to get away for fourth of July. The staff was super friendly and this hotel is lovely. Only flaw was my room had a terrible smell coming from the HVAC unit if turned on. So we had the AC off a lot and it was 90 for both days. We will be back!!!! July 15, 2013
Rated 5 out of 5 by Our Suite was Amazing! We had a terrific 2 bedroom suite with a full kitchen, dining area , living room with a fireplace, 2 beds, 2 baths and a balcony. It was great for our family of 4. July 28, 2014
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