Rated 5 out of 5 by Maestro1 Wonderful customer service and royal treatment!
Three examples of why we continue to use this facility:
1) On our recent choir tour, I had ridden on a bus for five hours with twenty-five students, performed a dress rehearsal, and hurriedly scarfed down dinner when we arrived for check-in. Check-in was smooth and planned for, keys were ready, and ERIN (?) treated my wife and I to "prepping our room" and bringing our luggage up. It made us feel very welcome and let us breathe deeply for the first time all day;
2) Richard Manis, Night Operations Manager, made arrangements for local travel with the new (and slick) Mercedes Van for me, my wife, and several students. He was very accommodating and incredibly generous with his time;
3) Lauren Nelson fielded numerous calls from me to plan every detail of our stay (eight rooms) for three nights! Thanks for never tiring of answering my questions;
4) Perfect location in ABQ--near Coronado Mall, Uptown, easily within driving distance to anything else of interest.
27. Februar 2014
Rated 5 out of 5 by luckychica14 Awesome
This visit and stay was as I permanently moved and relocated to Albuquerque NM. I can not say enough wonderful things about the Hotel and it's Amazing Staff. The General Manager Mr. Kompanowski was always gracious and kind to me at every passing. The front desk team of agents and Bell services were the very best as I have stayed in Sheraton and Starwood properties for over 20 years I would say that this Sheraton is absolutely the Very Best. The food and social hour services with the Club Lounge are great service amenities that make you feel Very Welcome and cared for. Housekeeping ladies are always friendly and polite. I would recommend the Sheraton Albuquerque Uptown to everyone possible as the Hotel of choice with the best rating. Fantastic shopping and activities with excellent Shuttle Van services to assist you to and from. The entire staff does their utmost to assist always knowing your name. Thank you all for making my move to Albuquerque wonderful. I will always look forward to seeing you in the near future.
6. Februar 2014
Rated 5 out of 5 by barbara49 Sheraton stay Jan 30, 2014
We usually have a pleasant experience at Sheraton and this was no exception. Desk staff was prompt and efficient, plus the check-in lady acknowledged our membership very quickly. For the first time, we brought our little service dog, Quigley. We always expect Quigley, a shih-Tzu, to be obedient and he usually is. We only stayed one night and we kept him low profile, but your staff was respectful of his presence.
Upon arriving at Sheraton, we were approached by a mother and young daughter panhandler. We usually do not give to them, but because of the young girl who was very polite, we gave a few dollars, not thinking much about the encounter. As we entered the front door, a Sheraton Security guard was coming out and asked us if we had been approached. He then went to probably ask them to leave.
We are all about charity, but we appreciate that Sheraton cares and acts upon our safety and well-being.
We paid extra to have the Club privilege (so sad since when we became members ten years ago, it was standard for us to be upgraded.) That being said, your appetizers and breakfast were perfect for us.
Thanks Sheraton. We hope to have many more stays.
1. Februar 2014
Rated 5 out of 5 by bratpuppy Nothing lacking
I prefer to stay at Sheraton whenever possible because there is a consistency of excellence in all aspects. This time I was staying for an annual event and I was very pleased to find my expectations fulfilled.
27. Januar 2014
Rated 5 out of 5 by llookk Amenities in room
Clean and comfortable, great bed, great tv. bathroom was great
26. Januar 2014
Rated 5 out of 5 by Charles100 Great location and amenities!
My wife and 2 older children ages 24 and 22 had a most comfortable stay at the Uptown Sheraton in Albuquerque. We were treated to a free upgrade to the Club Level and enjoyed great hors d'oeuvres before we went to the casino. We slept soundly in their great beds. We enjoyed a delicious breakfast in the morning and then went shopping for the holidays. The hotel staff was very kind and friendly.
30. Dezember 2013
Rated 5 out of 5 by Eric58 Excellent Staff
We were well taken care of. Carrie at check-in was wonderful. She worked very hard and did an excellent job taking care of our needs.
28. Dezember 2013
Rated 5 out of 5 by Nancy2002 Great place to stay
Our stay was amazing! The room was very clean, comfortable and inviting! We were very tired from a busy day of Christmas shopping and were able to relax in the club lounge! We will definitely make this our place to stay every time we are in Albuquerque!
16. Dezember 2013