Rated 5 out of 5 by llookk Amenities in room
Clean and comfortable, great bed, great tv. bathroom was great
January 26, 2014
Rated 2 out of 5 by cptspg1 SPG issues
I now feel that the SPG suite rewards is a bit of a shame as the last two times we attempted to use our rewards we were very disappointed with what we feel is false misrepresentation of the program. Regarding this last stay I requested two rewards as prompted when I made the reservation. The website showed 3 different types of suites as available all the way up to 24hrs before our stay. Less than 24hrs out I get an email stating they could not honor the suite rewards...strange because I also get an email from the hotel directly showing they have three different types of suites available all for an additional $20+ a night extra (?) A major contradiction here...so I call the hotel directly and the manager confirmed there are suites however I will need to contact SPG..in the end the manager could not get the assistance she needed however was willing to give me a suite considering the issues and my SPG status. This took far too much time and aggravation when it is supposed to be our reward. Very unprofessional all around. I should not have to fight/argue/advocate for my benefits. This property also tried to have me alter a review on another site, again, unprofessional and makes me question the quality and honesty of other reviews of this property. The manager agreed to assist me with a request yet did not follow through and when I asked to speak with her she was too busy to see me and her counter staff could not assist me either. In the end, due to another employee I met the issue was taken care of, but only because this one staff member took pride in his job and wanted to make things good for us. There was no recognition of platinum status at check in and no times given for the club room etc. When we checked out we were not asked about our stay.
On a positive note: This property has improved their club lounge from earlier this year.
January 1, 2014
Rated 5 out of 5 by Charles100 Great location and amenities!
My wife and 2 older children ages 24 and 22 had a most comfortable stay at the Uptown Sheraton in Albuquerque. We were treated to a free upgrade to the Club Level and enjoyed great hors d'oeuvres before we went to the casino. We slept soundly in their great beds. We enjoyed a delicious breakfast in the morning and then went shopping for the holidays. The hotel staff was very kind and friendly.
December 30, 2013
Rated 5 out of 5 by Eric58 Excellent Staff
We were well taken care of. Carrie at check-in was wonderful. She worked very hard and did an excellent job taking care of our needs.
December 28, 2013
Rated 4 out of 5 by LindaJH LJH
Good stay, keying system a little difficult but quickly resolved with different key. Upgrade not worth cost since I was busy and only slept there. Initially very crowded lobby but once football crowd got out was good. Nice restaurant facilities close by.
December 24, 2013
Rated 5 out of 5 by Nancy2002 Great place to stay
Our stay was amazing! The room was very clean, comfortable and inviting! We were very tired from a busy day of Christmas shopping and were able to relax in the club lounge! We will definitely make this our place to stay every time we are in Albuquerque!
December 16, 2013
Rated 5 out of 5 by Melissa44 my home away from home
I am a business traveler and I certanly appreciate the hospitality and attention to detail the staff provides.
December 16, 2013
Rated 4 out of 5 by Boomer79 Solid Property. Great Staff.
Stayed here for just one night while on a road trip. I love that they are a dog friendly hotel, and my pooch loved it too! She was treated like a platinum guest too! :P The room was clean and comfortable on the lounge level. It was nothing to write home about, but definitely did the job. The location seems pretty convenient, although maybe not in the best of neighborhoods. I didn't really spend that much time there, but just the feeling I got. The staff was very friendly on check-in and check-out and the attendant in the lounge was also very nice. The only complaints would really be that the wifi was pretty bad and it was difficult to connect and/or stay connected and the shower head should be replaced. I'm all about conserving water, but that went a little too far.
December 11, 2013
Rated 3 out of 5 by PSAAP2 Nice Hotel
This was a business conference at the hotel. The staff were helpful, and the room was large and big. The room was even dark at night! The only problem I had was that the Wi-Fi was not working very well. It took almost an hour for the Wi-Fi to synch with my computer in my room. The Wi-Fi in the conference room was fine.
December 11, 2013
Rated 5 out of 5 by cheftj travel stay
Very warm great hospitality
December 11, 2013
Rated 2 out of 5 by DougMcKown Staff really needs additional training!
First and foremost, we were new to Albuquerque and did not know much about the area. The website claims to have a complimentary shuttle. However, upon arrival, Kevin at the front desk informed us that Anthony was the driver for the day and it depended on "whether he felt like going" as to whether or not we could utilize the free shuttle service. We were told the shuttle went within a two mile radius, but it depended on Anthony and if he felt like it or not. That alone was unprofessional. Then, the next day, Bobby told us that Chris was the driver and if we wanted to go to old town then he would probably take us. With the lack of consistency in what we were being told, we finally decided to rent a car. Later that same night, Erin was the shuttle driver. I must give her kudos because she was very nice, we enjoyed her conversation, and she recommended a good local bar for us and took us there and picked us up. We were never quite clear on what the shuttle would/could do the entire time we stayed there. As far as the room, I had to ask for a hairdryer which was supposed to already be in the room. When housekeeping brought it, the lady stood at my door as if she were expecting a tip. Considering this was something that should have already been in the room, I did not tip her and it made the situation very uncomfortable. The shower in the room is nothing more than a trickle of water and the pressure and temperature changes constantly. The one thing that I really was infuriated about is that when I questioned Bobby at the front desk about getting a Starwood preferred guest card, he did not know where the forms were. He did ask someone, who also did not know. They made no attempt to offer any real help in this area. They honestly seemed to not care. I asked if I could apply on line and he said that I probably could and left it at that. I also asked about a credit of some sort I read about if I did not want my linens changed. He told me to hang the sign on the door if I did not want housekeeping in my room. I explained that I did want them to come in and straighten up, but that I did not need my linens changed every day. His suggestion was that I talk to housekeeping about that.
My over all experience was far, far less than I expected or received at other Sheraton or Starwood brands (and there have been quite a few!)
I would not stay at this hotel again. The front desk is minimally trained and have the attitude of only getting by with the minimal necessary. I was very disappointed in the level of service from the front desk,
December 10, 2013
Rated 5 out of 5 by DaveCa David M. C.
The hotel manager, Damen Kompanowski, was exceptional. He went out of his way to ensure that our stay was more than expected, he is to be commended.
December 6, 2013
Rated 5 out of 5 by schultz456 this hotel is one of the best in new mexico
i travel as do alot of guests i have the pleasure of being able to stay at many hotels this hotel would be among my top rated. grate service great food and workout rooms and clean pool. thank you staff of abuequerque sharation
December 5, 2013
Rated 3 out of 5 by Ronald21 problems with hotel
I am a gold member and I was told that my internet would be my aminity however when I viewed my statement today I was charge 9,95. This is unacceptable. please reverse the charge. Also you could get better shower heads
December 5, 2013
Rated 4 out of 5 by swilson971 inconsistent service
stayed 11/25 and received free breakfast, stayed 11/26 did not receive breakfast. Person at counter could not even tell me why and did not offer to correct the situation. Trucks were broken into on 11/26 and theft of $3-4K in merchandise. I parked directly under a parking light in the main parking lot.
November 29, 2013
Rated 5 out of 5 by hfiers Excellence
This is one of the best hotels we have stayed at. We did not expect this to be so as we traveled from Phoenix to Detroit. Large room, all amenities, location off highway, excellent staff, great price. On our return trip, we returnedfor an extended stay due to a winter storm. Everyone was very accommodating to us.
November 26, 2013
Rated 5 out of 5 by SVO5Plus Consistently welcoming
Each return is consistently satisfying. The Front Desk staff is efficient and knowledgeable
and remembers one upon return visits. The staff in the Club Lounge (Adele, Judy, Diane)
are each outgoing and eager for one to enjoy the ambiance of the Lounge as well as ABQ and its diverse offerings. They are assets to this site. Rooms are well maintained and comfortable. Entire staff and the manager Damon continue to provide an excellent hotel for one to enjoy casually, but tastefully. I'll always return!
November 24, 2013
Rated 4 out of 5 by Supermann48 A Good Experience
We stayed on a gift certificate and visited the pool and lounge areas.
The pool was very well lit and the hot tub was warm and comfortable.
I was a little disappointed to not be greeted as we entered and departed the lobby throughout our evening, and the bartender was hard to find at one point or two. However, each staff memeber we did interact with was pleasant.
The room was very clean, the bed comfortable. But we did not enjoy the burst of cold air in the hallway walking to our room. Thank you for a pleasant experience!
November 19, 2013
Rated 4 out of 5 by mginsd2 Great convention facility
We stayed here 4 days for a work event. The hotel and staff did a great job taking care of us. My only negative comment is I have been trying to receive points for both of my stays here (3 nights in Sept and 4 nights in Nov) and am being told I do not qualify. My coworker who accompanied me to the event received his points, but I did not, and I can't seem to get an answer as to why the difference between our accounts.
November 11, 2013
Rated 5 out of 5 by MsH40 Wifi Connection
My hotel stay with Sheraton was a good one, the only down side to the hotel would be the limited availability of WiFi in the hotel rooms. You are able to connect in the lobby and meeting rooms however, to use it in the rooms you are required to pay or connect to your At&t service if you have it.
November 8, 2013
Rated 4 out of 5 by CwithJinNM NEARLY GREAT
This is a well run operation. My only (rather petty) complaint is that there are NO towel racks in the bathroom so, after one use, each towel ends up on the floor. Many hotels encourage "green", energy saving practices. Here, I feel wasteful.
November 6, 2013
Rated 5 out of 5 by md20 The Sheraton Uptown made my Albuquerque experience wonderful
The staff at the Sheraton Albuquerque was so friendly and helpful. They really made my stay in Albuquerque for a business meeting a wonderful experience. Especially Erin, the shuttle driver. She was cheerful, exceptionally helpful and worked extra hard to make my stay enjoyable.
November 5, 2013
Rated 3 out of 5 by ctm505 Good hotel & location. Needs deep clean!
Rugs and bathrooms need a deep clean! Otherwise, nice hotel and location.
November 4, 2013
Rated 1 out of 5 by Unknown123456 Wireless Internet needs upgrade
I reserved a club level room with the expectation that the wireless internet that comes with the room would be reliable. The connection was very slow and disonnected on me a number of times. I called the front desk twice and was told they would look at it and it never did get fixed. I was very disappointed.
November 1, 2013
Rated 5 out of 5 by THawkins Fabulous Stay!
This stay is one of the highlight of our cross country travel! The room was clean and well appointed. The staff were truly a pleasure. This was our first experience with Club access and we will now look for it wherever we stay! Breakfast was great and the appetizers in the evening were wonderful. We were there two nights and the menu changed both days giving a touch of local flavor. We look forward to coming back to Albuquerque in the future and staying here!
October 28, 2013
Rated 3 out of 5 by AJABQ Hotel Fine, Front Desk Experience Needs Work
Checked in for one night as a test - plan on staying weekly in ABQ for the next few months and wanted to see if this could be my home base. Checked in at Gold/Platinum Desk with a big guy who seemed to have had a long day. No recognition of Platinum status, not put on a preferred floor, not given breakfast voucher which was prepaid for, not asked for platinum amenity, no explanation of why I was given 3 keys (one is for the gym/pool - not sure why a separate key is necessary) or explanation of where the facilities were. Meanwhile, my colleague with no status at SPG checked in next to me and got service that should be typical of Starwood. Guess I was unlucky. Later when I called up to inquire why I never received an email folio, they didn't have my SPG number of file which partially explains the (lack of) service, but not why I didn't recieve the breakfast voucher or was not asked if I have a SPG number. Not sure why they didn't have my number anyway. Probably should have asked...
Otherwise, its a Sheraton. Nothing special, nothing bad. Would have preferred a buffet for breakfast rather than ordering off a menu.
No other Starwood choices in Albuquerque except the airport hotel, so you either go off brand or end up here.
October 27, 2013
Rated 5 out of 5 by George100 An excellent value.
The staff was exceptionally friendly and efficient throughout the hotel from the front desk, restaurant, bar, and to housekeeping. After a long day traveling by car, the exercise room with its modern equipment gave us a way to relax and unwind. A nightcap in the bar before going to bed topped the day off very nicely.
October 27, 2013
Rated 5 out of 5 by Steve1986 Hotel has great features and location
Beautiful rooms and facilities. Staff treated us very well. Great central location.
October 25, 2013
Rated 5 out of 5 by Minilini Wonderful time in Albuquerque
Wonderful hotel right under the Sandia mountains. Great staff, great room. Very convenient to all visitor sites. Food was good, too.
October 25, 2013
Rated 1 out of 5 by Shawn34 Business Travel and Film Crew Disruptions
I am normally pleased with the services provided at Starwood affiliates but this time the stay did not meet my expectations. While the location was nice and the service was adequate, the use of the hotel as a movie set limited use of public areas at times. The lobby and meeting areas were being used for filming a movie and as a result, the filming crew was allowed to restrict hotel guests access of certain areas and direct us to use the service elevators and nontraditional exits. At times the bar and coffee shop were not able to service patrons with no advanced notice. I believe that the hotel staff should have informed guests of potential restrictions and made accomodations versus the filming crew acting as the authority figure. I was not pleased with this level of service and I am not recommending this hotel because of their failure to communicate conditions that they were clearly aware of to guests.
October 21, 2013