Rated 5 out of 5 by Caroljo Everything and More
We had no idea what to expect since we are used to Starwood Resorts. This hotel came close to our resort experiences! Hotel staff was so helpful in planning activities and making arrangements for us. (Dinner reservations/recommendations, trolly tour, bicycle rentals, etc.) The free shuttle to downtown was a great convenience as well. Our room was completely comfortable, spacious and clean.
Yes, the location is away from the excitement of Duvall Street, but for us that meant peace and quiet with a great beach across the street. I would stay there again!
May 15, 2013
Rated 4 out of 5 by mailloux one service needs improvement
During our 5 night stay, we chose the Eco service for our room. That was to supply clean towels and coffee for our room each day. Not one day did we have that service. Each day we would have to contact front desk sometimes late at night to say we need clean towels. One day it took 3 request to get them. The last day we did'nt get them at all. I do have to say though, the staff is very friendly, and the shuttle service is great. Very personable drivers. I liked the location and the hotel, but better communication needs to be done with housekeeping staff.
November 2, 2012
Rated 2 out of 5 by Musica40 My Latest Visit
I travel on business quite often to Key West. In the past 2 1/2 years, I've probably stayed at the Sheraton near Smathers 10-15 times. Staff is always cordial and hotel is nice. It's convenient for me to stay here and the hotel is nowhere near Duval St. Imagine my surprise when I receive an email from their staff informing me that they were adding an additional $20 per night "resort" fee. What a joke! Supposedly this will cover parking, the shuttle, Wifi, towels, etc. What a horrible move on Sheratons part. This is an outrage. The cost for staying there is already quite high and what they have to offer is minimal. A resort should have items such as a spa, nightclub, golf course, tennis courts, full gym, just to mention a few. They offer none of these. The restaurant food is mediocre at best and drinks are too high. That being said, I was loyal and stayed there are almost all my visits. This will change. There have no conceiveable way to justify this increase. It is absurd. Sheraton has lost a loyal customer.
November 22, 2013
Rated 3 out of 5 by TiffSC This hotel needs some TLC.
I found the hotel to be not-so-great. The rooms smelled like cigarettes (switched to 2 different rooms, same outcome), not many have balconies, feels like being in a motel somewhat. The bathrooms are very nice . . . . yet overall I was not happy with the room. This is a pet-friendly hotel, so we had to deal with a barking dog during our nap times during the day and a whining dog during the early morning hours. The walls are thin, so you can hear others talking/walking/watching TV in the neighboring rooms. The pool, although small, is very nice though!
July 10, 2012
Rated 3 out of 5 by GIVisitor Didn't meet our expectations
We noticed loose dirt on the floor when we first stepped into the room... not vacuumed? I had to go to the front desk 3 of 4 days to request coffee supplies housekeeping didn't replenish. Bedding for the sofa bed was WAY oversized; and all sheets felt like stiff paper. Found ants in the room. While we asked housekeeping to only replace towels and not change sheets, no vacuuming was done nor all wastebaskets emptied. We were in Key West for our son's wedding -- his room had additional issues (fridge didn't work, more), and our daughter and son-in-law were not able to reach the front desk from the airport to be picked up when they arrived (we drove over and picked them up). Overall, this stay did not meet our expectations for a Sheraton property, especially for the price paid.
September 27, 2013
Rated 5 out of 5 by Campos64 Fotis fantastic manager
We stayed at the Sheraton and got married across the street on the beach at sunset, from the time we arrived at the hotel Fotis took care on us and made sure our stay was perfect, right down to the pretty towel swans and flowers.Just cant say enough about Fotis and the whole staff at the Sheraton,our wedding was on Aug.9, so if you're looking to stay at a great hotel in Key West for your wedding, honeymoon or just a vacation this is the place to stay, thanks again to everyone there for taking great care on us, Mr &Mrs Schultz Chicago, Illinois
August 17, 2012
Rated 5 out of 5 by LSU1972 Perfect!
Everything was perfect from the sun-washed butter yellow and blue colors of the facility to the soft shower head soaking my head. We got the shuttle and ate in town four nights but we enjoyed breakfast with waitress, Anita, out over looking the pool. We had two days of 25+ mph winds but we just stayed by the pool and read. Special thanks to Audry at the front desk.
November 10, 2013
Rated 4 out of 5 by EDLIU43 Went on my honeymoon
My wife and I stayed at the Sheraton Suites in Key West, FL. Overall, we were both greatly pleased. It's always one thing to see the photos online through a travel website, but to actually enter the room and have your expectations exceeded was great; especially after a long day of flying/traveling. The room was relaxing, nicely decorated, contemporary furnished, wonderful bathroom with touches of granite. The hotel staff went beyond my expectations in regards to concierge service and facilitating the needs during my stay while at the hotel.
May 28, 2012
Rated 5 out of 5 by MFD1412 The Sheraton Key West is our hotel of choice while in Key West!
This is our third time using this hotel and we will be staying there twice more later on this year. As an SPG member, I appreciate the SPG rewards for free nights and the Starhot rates we receive. The room is always comfortable and exceptionally clean. When we arrive, all transportation to and from the city by their shuttle is such a nice feature to have. The staff is always very nice and helpful. The concierge is extremely helpful in getting us scooters and other items such as tours and discounts to some of our favorite places. Overall, we love this Sheraton and will always make this our hotel of choice when staying in Key West. Many nice memories with family were made here, and we have had nothing but enjoyment. Thank you guys for always caring.
August 19, 2012
Rated 4 out of 5 by travelgal1969 Thank you Sheraton!
We enjoyed our 3-night stay at this Sheraton. The service from their staff was excellent, the rooms were very clean, bed was comfy and the layout of the bathroom was especially nice. Having a small fridge/sink/microwave area was a plus and they provide great Starbucks coffee each day in your room. Though the pool area is small, we never had a problem finding chairs and the jets in the spa were wonderful after a day of walking. Poolside service was also great. And lastly, their no charge for parking and a complimentary shuttle every hour....what a great combo! We used the shuttle twice daily and never had a problem getting a seat either way. I would definitely return to this Sheraton on our next visit to Key West. Thank you Sheraton for a wonderful stay!
June 26, 2013
Rated 4 out of 5 by Bill19 Key West Vacation
Overall the hotel was well run with the exception of the housekeeping staff. We received a preference card as to when we desired to have our room cleaned. We selected 10:30AM - 12:30 PM. Each time when we returned to the room at 2PM the room had not been serviced and I had to call housekeeping to request service.
It was otherwise a nice facility and well run and overall a positive experience with a great location for Smathers Beach.
October 23, 2013
Rated 2 out of 5 by WellingtonQuill Disappointment
As a business traveler I spend a lot of time in hotels and have recently started booking in Sheratons. Usually they are fantastic. I have great stories in Atlanta and St. Louis. Unfortunately this is not a great story. I paid more than $300 to stay in a room where the bathroom door didnt close, the toilet seat wasnt quite fastened and the walls in the bathroom needed cleaning. In fact there was something discusting on the walls under the sink. we ordered breakfast in and had a continental. Unfortunately, they didnt have any pastries. I was not offered any alternative but charged full price for basically toast and juice. $50.00. I was treated very poorly by shuttle service. I am a native Floridian. May trips to the Keys. Probably wont ever stay here again.
May 18, 2013
Rated 5 out of 5 by Nannybell Great Hotel, like a Condo
First time stay at this Hotel. Great location across street from beach. Very nice spacious rooms. Bedroom with nice comfy bed and living room with microwave, sink and fridge. Large bath room with big walk in shower. Shuttle takes you right to downtown every hour and picks you back up, sure beats finding parking downtown. Looking forward to my next stay at this great hotel. Landscaping at hotel beautiful. Very relaxing.
October 24, 2013
Rated 3 out of 5 by DougfromAlberta OK, but basic
Few amenities, not really central, but good shuttle service to Downtown.
Housekkeping was great!
Rooms are definitely NOT soundproof and we did not sleep well any night.
November 19, 2013
Rated 4 out of 5 by TXRO Relaxed atmosphere
The hotel staff went above and beyond to recognize our 25th anniversary. The concierge was very knowledgeable and helpful. The hotel transportation into old town was very convenient and frequent.
November 17, 2013
Rated 4 out of 5 by FloridaTravelAgent Great stay ... so much better than before~
This was my 4th stay at the Sheraton Suites. I stay here to check it out for clients... and I enjoy the rooms. The free shuttle to downtown Key West is very convenient. Yet... in the years past, the staff was rude, not helpful in any way, and just the whole feel at the hotel was that no one was happy. This time, my husband and I both thought there must be a new manager. The front desk was awesome... very professional... a complete 180 turn around from the last visits. Rooms were clean and all of our needs were met. Perfect!
June 27, 2012
Rated 4 out of 5 by Charlie13 This Hotel - Highly Recommend
I would highly recommend this hotel for it's location & service. All staff were very accomodating and met all my needs. The beach however, located across the street was not well kept - much debris, but I wasn't looking to spend much time there. The shuttle service to downtown was excellent and they made every effort to make sure everyone was taken care of. Although there was no spa facilities at this hotel directly on site, the conceirge was helpful in finding suitable services nearby and assisted in making appointments.
April 3, 2013
Rated 3 out of 5 by AuburnIE Nice hotel, but front desk staff consistently rude
Staff was consistently rude. I travel a lot for business...average 175 nights a year, so I interact with a lot of hotel staff personnel. After our second rude interaction with the front desk, I tried to bring it to the gentleman's attention and he got very defensive...raising his voice and challenging that he never said what he just moments ago said. We also had similar bad interactions with the hotels poolside bartender and service staff. Strange to see such consistent poor service out of a hotel we've stayed at previously with such positive results.
Not all of our stay was bad...the rooms and pool were great. I would like to call out specifically the concierge Sarah and the shuttle driver Mr Ed were both exception and provided great service, recommendations, etc.
April 8, 2013
Rated 5 out of 5 by NAMC Staff very friendly and professional
Front desk staff were very helpful. Not realizing it was Key West's mini-lobster fest weekend, it was so refreshing when staff assisted in finding the best rate for me and a lovely suite for a tired/exhausted walk-in at 9pm after flying that morning from New York and driving to the Keys from Ft. Lauderdale. The suite, with a huge walk-in shower, plush towels, pristine bed linens and 2 TV's was absolutely heavenly. Breakfast menu selections and attentiveness of the wait staff resulted in an elegant start to a great day!
August 15, 2012
Rated 3 out of 5 by tommytom room 356
We had a very nice room with a beautiful view of Smatters beach and the ocean. But the room itself had many issues that need to be addressed. The first one was the entrance door, while sitting on the sofa you could see daylight all the way around the door very poor fitting. The second issue was a water leak from the shower into the bedroom, it was coming thru the wall onto the carpet. Called the front desk and they sent a maintenance man to the room he said he could not fix the problem because the room would have to be shut down, I was a little concerned about mold because it appeared the leak was there for some time. The carpet was very dirty looking also. While sitting on the balcony I noticed the soffit was falling off in two locations. This sheridan needs lots of work
June 29, 2013
Rated 1 out of 5 by Kent1111 Do NOT stay here
I was completely misrepresented. Hotel not on ocean (across busy street) Pool not at all as expected.
Beware off staff including Bob the GM. I booked via the Plat Line. I checked out a day early. Orig told OK, then was told it's a prepaid rate. Really, how hard is it to reverse. Absolutly ZERO customer service as Bob "starred at me".
As usual the Plat line, reviewed my reservation phone call and is making it right....thank you as always for the amazing cust serv. That cannot be said of this property's managent
December 19, 2012
Rated 4 out of 5 by Liquid2083 This hotel has great features
The hotel was much better than my last experience at Sheraton Suites in Tampa, FL. It is right on Smathers Beach, although this is not so great of a beach compared to others in south florida. There was a sulphur smell the entire trip, but that can't be avoided since the ocean is literally across the street. The hotel staff was very friendly and helpful. The concierge was able to help me book a dolphin watching and snorkeling trip in a matter of minutes, and the trip was a blast! They also provide a shuttle service every hour that goes to the downtown area around Duval st, which is very helpful if you plan on having a few drinks, they also pick up at the same location 15 min after the hour. All in all this hotel was very nice, the extra services made it well worth the price.
September 5, 2012
Rated 5 out of 5 by TanyaD Key West Experience
I really loved the hotel. When I checked in I had just booked a normal room. But upon arrival, I decided that I would like a pool view. The staff switched me to the last room that they had with hotel view. Well, the room that I had did not have a great view or the pool, but the hotel staff made sure that they did not charge me the pool room rate. The room was very nice and the still sitting on the balcony was very relaxing. They provided a shuttle to the main attractions for no extra charge. How great is that.
December 9, 2012
Rated 4 out of 5 by stillinlove Great hotel and fabulous location!
This hotel is so relaxing and tropical. Palms surround the grounds creating an environment that calms the body and the mind retreats to a restful place of serenity. The cafe staff is dedicated to make you feel welcome. Our server remembered our choice of hot beverage and asked if we would like them each morning. Being directly across the road from the beach was such a benefit. The shuttle to downtown was extremely convenient and our drivers became friends. Our 29th Anniversary celebration was so very special.
January 25, 2013
Rated 4 out of 5 by Talaya0704 Location
Location, location, location
November 17, 2013
Rated 3 out of 5 by jay24 great location. bedding below sheraton standard
my wife and I stayed at the key west suites hotel to attend a family funeral. The room layout, location of the property, pool area, landscaping and restaurant were all why i am a spg member and starwood owner. The two king beds however were totally broken. one had a mattress pad attached as means of supporting it. however, it made no difference and when lying on it, the mattress enveloped you below the actual border of the top. The other king had a mattress that 100% had failed and you would roll into the middle. Extremely unlike any sheraton standard i have become accustomed too, and more along the likes of a roadside shanty. I mentioned it to the young lady at checkout and she said she would pass on my comment. I only hope the next client doesn't pick room 254 without new bedding.
February 5, 2013
Rated 5 out of 5 by Dunder Great location at Smathers Beach
This hotel was perfect for Key West. Our room was comfortable and super clean. It had a microwave, refrigerator, coffee maker, iron and hair dryer. We liked the view of the gulf and the beach from Room 154. The front staff were excellent and knowledgable. The 24 hour Sundry Shoppe was great for late night munchies. The pool was nice and includes a waterfall and is up to 6 feet deep. Two minor cons: the jacuzzi bubbles but does not have jets and the bed was a bit on the hard side.
August 14, 2013
Rated 3 out of 5 by Paul20132013 Upgrade?
There were better rooms available for the entire time I stayed there. As an SPG Platinum it would have been nice to have an upgrade offered.
November 11, 2013
Rated 5 out of 5 by NewlyWeds Absolutely Amazing!!
My husband and I were recently married on Smathers beach and stayed/had our reception at the Sheraton Suites KW. Everything was amazing! The hotel is gorgeous, the rooms are beautiful and the staff is welcoming and friendly. It's wonderful to stay at a hotel where the staff feels like close friends or family. Most staff members ever remembered our room number and names which floored us since there are so many guests coming and going. We highly recommend this hotel and cannot wait to stay again!
May 14, 2013
Rated 5 out of 5 by Stormchrissy Sheraton Key West Never Is Always Great!
We have been vacationing here for years and it keeps getting better each time we come. Great hotel, clean rooms where everything works, very well kept public areas and facilities and the staff is the best anywhere. The shuttle service is the best and most convenient on the island. Thanks for another great Key West vacation.
October 23, 2013