Rated 5 out of 5 by Brad2L Exceptional Customer Service & Hotel
The hotel accommodated our needs & the staff/management provided us with the utmost customer service!!
January 29, 2014
Rated 2 out of 5 by KelleyZ06 Nice but needs work
We stayed in a very large suite which was clean and roomy but had numerous issues that need to be addressed by management. No towel or toilet tissue holders, or door hooks to hold towels or clothing. Bar sink and bathroom sinks backup and don't drain properly. Bathroom receptacle doesn't work (we tried the reset). Coffee maker is terrible and makes mess. Chandelier too low and kept heading head on it. No pay movie channels and not a great selection of premium movie channels. A safe in room would be nice. Definitely not our idea of a $400-500 a nite room.
July 8, 2012
Rated 3 out of 5 by Sally234 No internet access?
HI there- it is a lovely hotel. I love the location, and the amenities, comfy bed and good restaurant. But no internet access? Seriously? I'm traveling on business in the area biweekly- and need fast internet access. But nothing I tried could get me on the internet at this hotel. And I gave up on trying to find a hot spot for my ipad. I even tried using my mobile air card, to no avail, as there was limited cell phone coverage from my room. I got up early, after arriving to the hotel late, expecting to put in a quick hour of emails, to then spend an hour plus trying to get on the internet, going to the lobby, and even using trying the computers in the lobby. But no avail. In this day and age, wireless should be quick, free, and everywhere when in a hotel. Not a process... I was very frustrated and annoyed by the time I left. The staff tried to help, but kept giving out the wrong codes. Seriously?
March 18, 2012
Rated 4 out of 5 by Iandrew Great Hotel
We recently stayed at the Sheraton on our wedding night before heading out for our honeymoon. We had a great stay and really enjoyed the hotel. We had called the week of our stay and request the 'romance package' of champagne to be in the room when we arrived. It was not, however upon notifying the front desk, they handled it extremely well and were so apologetic. It did not ruin our evening and when they sent it up, they also included a gift certificate to the restaraunt at the hotel. Overall our stay was great and would highly recommend this hotel.
October 26, 2012
Rated 3 out of 5 by painterld Room
Over all everything was great, but the dog hair on my comforter. I did not realize it until the second day that I was there and had laid across my bed. I had a note from the housekeeping staff telling me not to hang the Green sign on my door if I needed my room cleaned. I didn't know this until around noon. I didn't appreciate the note at all. The initials on the note were CW. I know people bring pets. But I was in room 812 and it had dog hair in the sofa. Then moved to room 417, and it had hair on the comforter. I was told that 3rd floor was for animals and 4th for overflow. If there is an animal in the room, then the comforter needs to be changed once they leave. I like the hotel very much other than the animal hair. I have allergies and this didn't help.
September 11, 2014
Rated 4 out of 5 by Twoputt Not too bad for a last minute trip.
The hotel looks nice. Quick and easy at the front desk. Like the free self parking. The double queen was large enough for 3 adults and a toddler. The bathroom was renovated but small and no towel racks. The service was pretty good; needed extra towels got quick response. Needed the battery changed in the smoke detector also quick response. Only complaint is the maid service never cleaned the sliding glass doors from the baby's messy fingers. Easy access to the beach, the pool was always too crowded. You have to get there early to claim chairs.
July 21, 2013
Rated 5 out of 5 by Brandsusa3 Excellent Staff
I was very impressed with the staff of the Sheraton Virginia Beach. Lee was very helpful when we walked in. By the time we got checked in, he had already taken our bags up to our room and sorted everything so well. The front desk staff was very helpful and courteous. The manager (Lauren) really went the extra mile to meet the unique needs of our family and I greatly appreciated all her help. Bottom line, the staff at this hotel are willing to go above and beyond and that's always more impressive to me than the nice rooms and comfortable beds.
August 22, 2013
Rated 5 out of 5 by AlwaysMarine Thank you!!!
We stayed during the busy weekend of the Shamrock Marathon. The staff were amazing and gave us a great room with a view, despite such short notice of our stay. They gladly accommodated us and made our stay worth the price! Unfortunately, our car was stuck in the parking lot during the marathon course after I had finished my half marathon. Since we had no way of leaving, the staff allowed me to re-enter my room after checkout time so that I could shower while we waited for the road blocks to be moved. I cannot thank them enough for this luxury!!! After 13.1 miles of running, I'm sure my family thanks them, too, since we had a 2 1/2 hour car ride before I'd be able to get home to shower! LOL Thanks again to the staff at Sheraton for making our stay so comfortable and by providing me the opportunity to shower while we waited for our car. THANK YOU THANK YOU THANK YOU!!!
March 18, 2013
Rated 5 out of 5 by Mollylena Far exceeded my expectations.
The staff were very accomodating, especially the bellhop, Jeremy. He went over and above to satisfy us. The hotel is spotless, the beds were comfortable and it is dog friendly. We were traveling with our dog and they could not have been more welcoming. We will be back.
November 30, 2014
Rated 4 out of 5 by Jocko1 Service
Check in less than satisfactory. Check-in time not included on reservation confirmation - it should be. Was told check in is 4pm - put on early checkin list at 1:30 pm. was called by desk at 3:30 after witing in line to get that information. Room was fine.
2 young men - Valet/bellmen greeted us at first arrival in front - full of helpful info. Two real Sheraton assets - best welcome I have had in a long time - if only they had known about wait for check-in.
Good clean property - food for Va. State Bar 50 year Brunch was excellent.
June 15, 2014
Rated 2 out of 5 by military Hotel needs work
Terrible room. Yes, it was explained that parts of the hotel were under construction. Didn't think it would apply to the room as well. They shouldn't tell you there is a city view when all you can see is the roof of the hotel addition. And see it you will since there were no curtains or blinds installed. They were in the box in the room but I forgot my tool kit and had to make do with rigging the towels from the Jacuzzi tub. Thought the tub would be the redeeming feature of the room, unfortunately the jets were inoperable and it took all night to drain. Overall the room had quite a few 'punch list' items that should have been addressed prior to letting it for the night. Since it was Gov't rate guess I got what I paid for. Next time I'll just stay on base.
May 28, 2012
Rated 5 out of 5 by BusinessTraveler Nice beach front gateway
Nice beach front gateway.
I stayed in a cabana ocean-front suite - enjoyed it.
Don't forget to check out the Pocahontas pancake house right across the road!
The hotel looks to have been recently renovated, and some touch-up was still underway when we stayed there (not an issue).
Only possible downside is that the outdoor pool is not heated (there is a heated indoor pool). Should not be an issue in the heat of the summer, but only a decoration during the other 3 seasons. Ocean-front outdoor fountain/pool looked very attractive.
April 1, 2013
Rated 4 out of 5 by HJX49 Great Location
We had a great stay before the Labor Day. The location is on the ocean front and the self parking is very close. Two issues for improvement opportunities: 1) at 10th floor, the water (cold) at the sink needs more pressure. It takes a while to collect one cup of cold water in the bathroom sink. 2) they promise you 500 starpoints if you forego the room services each night. However, I reminded the staff twice and both time they told me it is done! Unfortunately, it was not done and points still hasn't shown up in my SPG account.
September 4, 2012
Rated 2 out of 5 by Joy1212 Very Disappointed
I booked a Deluxe Oceanfront room w/ 2 beds & I was very disappointed. The beds were the most uncomfortable that I and my sister had ever been in. I can't say sleep, because I hardly slept because the bed was so uncomfortable. There was a hole in the sheet that I didn't discover until 10PM and I was so tired that I didn't call anyone to come and replace the sheet. No one at the front desk could recommnend a restaurant other than the ones in the hotel (I've never had that happen). When I took a shower the next morning, it took a good 5 minutes for the hot water to start working and the water pressure was awful. I paid over $200.00 for 1 night and I have never been more disappointed with a hotel ever. It will be a very long time before I will stay at a Sheraton.
September 30, 2013
Rated 4 out of 5 by Stillsplashing Great time but.....
Loved the locality of this hotel, the staff is very accomendating however they do not have enough elevators in use to maintain an even flow of traffic they have. You sometimes have to wait 15 mins to get where you need to go.
Our room was great ,clean ,very nice oceanfront balcony and when we went into the bathroon the sink was cracked in a million pieces. It did not leak but was very disappointed that it was left like that. Also the mirror needed to be changed out as it was not up to standards with the finish coming off.
August 11, 2013
Rated 5 out of 5 by vegasgirl oceanfront Gem
We have stayed here many times but this stay exceeded our expectations. I would especially like to thank Tia who helped with our phone reservation. She worked out a detail that others could not at the Starwood reservation main number. SPG recognition was exceptional. We were given a beautiful OF room. The bedding was very comfortable and the room was quiet. Everything was very clean for an OF hotel. We loved having the refrigerator in the room. The ice maker was convenient as well as the elevators. The bathroom was very very small and the bathroom lighting was too dim. Parking is easy across the street in the garage. The hotel is on the northern end of the boardwalk. Beautiful beach area, boardwalk and biking right outside. Beach shops across the street as well as diners and pancake house.
September 12, 2014
Rated 3 out of 5 by Elizabeth77 Not impressed with service or room
CONS: When I checked in I asked for foam pillows (I am allergic to feather) that were never delivered. I had to request again the second night and finally received them.
The elevator is is extremely loud and sounds as if it is about to break. Keeps us all up all hours of the night. The bathroom is one of the smallest that I have ever seen in any hotel and it is almost impossible to turn the water on/off due to a screw that has worked itself loose.
Very large indoor pool. Nice size fridge in room. Great view.
April 8, 2013
Rated 4 out of 5 by REALTOR5459 Nice hotel
The staff at Starwood hotels have always been nice and helpful---no difference here. We had a king suite, ocean front, that was very nice. The ONLY thing that I would have a complaint about is the bathroom. The ceiling above the tub/shower is peeling off. The toilet paper holder was loose so the TP kept falling off. Also, no towel bar, so there was really no where to hang our towel to be in easy reach. All minor things...but definitely need to be fixed.
October 10, 2014
Rated 4 out of 5 by Stillsplashing Ocean Front Vacation
We had an awesome time on our vacation. First night at this facility was a bit of a surprise,we went to go to sleep and the sheets were dirty. The night time manager after much a due did right the wrong and she made sure we got points back for the problems we had. After that one bump we had a really nice stay. All the staff was courteous and helpful. The Hotel is on the boardwalk and you can walk pretty much any where you may need to go. Waking up to the ocean and seeing the sun rise every day was wonderful.
August 26, 2012
Rated 4 out of 5 by AGRife Clean and Updated
Had to wait over 25 minutes to get checked in. Both front desk reps were on the phone FOREVER and not one time did they apologize for the wait or say they'd be with us soon. Nothing. Finally had a supervisor come to help out the front desk and the people behind us jumped ahead and was waited on first. VERY FRUSTRATING! Comforter on bed was extremely heavy and uncomfortable. Although room was clean and smelled fresh, the room was un-level which made the bed un-level.
September 29, 2014
Rated 5 out of 5 by Dawn22 Friendly Staff
We were very impressed. Last year we stayed in a neighboring hotel for the same conference and we like the Sheraton much better. The rooms were nice and the staff was very friendly and accommodating.
November 24, 2014
Rated 4 out of 5 by Maxima07 Quite a vacation.
Even though our stay was great overall, I wish the air units and additional piping were not directly outside our window. The bagging and rumbling got a little out hand a couple times throughout the night on one night. Also, I think the pet lovers should have a wing to themselves. I have allergies and the animals on my floor and in the same elevator with me was a bit much. I'll be sure to ask more questions the next time. Other than these things...the stay was pretty good.
September 16, 2014
Rated 4 out of 5 by TomH922 Great beach location
Located directly on the beach. Has its own pool as well, and balconies that look out onto the beach. Great mattress on bed and big fluffy pillows. Excellent customer service. The food in the hotel restaurant (Fusion) is excellent. Convenient, free parking.
Drawback: located on flight path to Oceana Naval Air Station, so a lot of jet noise on weekdays. Rooms are well insulated from outside noise, but noise from adjacent room passes freely through door to adjoining room even when door is closed.
May 13, 2014
Rated 5 out of 5 by MiatoGrands This Hotel always meets my expectations!
It is always a pleasure staying at this hotel. Front desk clerk Patrick went above and beyond my expectations to ensure my stay was great. I was traveling on Interstate 81 to I 64 for over 8 hours to get to Virginia Beach. I was stalled in traffic for over 3 hours due to a huge car crash and knew I could not get to the hotel in time for my reservation. Patrick made sure that my reservation was changed without penalty and my stay was perfect because of that!!! Because I have been coming to the VA Beach Ocean Front Sheraton for many, many years for business - always in June, I will always choose to stay there whenever I am in VA Beach. I will retire in December, so I will be absent when my group meets next June, but I will always have fond memories of all my stays at this site!!! Thanks guys.
June 24, 2013
Rated 5 out of 5 by TomS2012 Great location
VA Beach is one of the best places to visit on the east coast. the view is outstanding.
December 31, 2012
Rated 4 out of 5 by joe69 great front desk people
was there with family members great check-in,good food,beautiful oceanview room
January 22, 2012
Rated 1 out of 5 by jackfrost1302001 Completely unacceptable
This may be the last time I book a SPG hotel unless absolutely necessary.
March 12, 2012
Rated 4 out of 5 by Joy3grandsons this hotel is pet friendly.
the last time we stayed at the Va Beach Sheraton it was not pet friendly. that's what we prefer. We do not have pets and are not pet lovers. That being said, we would return to this Sheraton. Staff was friendly and very helpful. In particular, Cody was greeting guests and parking cars. He helped us carry all our luggage in and helped us load our car. We hope he is considered a very valued employee as he impressed us. Food was good. We enjoyed the outside pool and bar.
August 31, 2014
Rated 4 out of 5 by VirginiaMimi July Vacation
Excellent service was provided by all staff members. The hotel was very clean; especially for a beach hotel. The atmoshere is "kid friendly", but also quiet to meet the needs of all travelers. The kid's club area was very nice and provided a good location for children to play. Only area noted with an opportunity for improvement was the pool, which was too cold and the water was not as clear as it could be. Nonetheless, the pool was very attractive. Overall a very positive experience.
July 8, 2014
Rated 5 out of 5 by BostonStrong Home away from home
My wife and I stayed at the VB Sheraton the first week in June 2013. The rates were unbelievably low for the area and for what they offer. From the second we walked in we found the resort to be just what we were looking for. The staff member at check in was named Brandon and he was very courteous and had a smile on his face the entire time. He made us feel very welcomed. We cant say enough about the offerings of the hotel. The pool, fitness center, and restaurant made it very easy to enjoy ourselves and relax on vacation. The Fusion restaurant served up some great wings that were only outdone by the top notch service of Rashad the bartender. He took the time to have good conversation and went above and beyond to show us unmatched hospitality. We highly recommend this hotel to anyone going to VB.
June 9, 2013