Rated 4 out of 5 by 2travellers Nice hotel but .....
Nice hotel. The location is a bit off the beaten track though which wouldn't be a problem if the van service was reliable. I found the van service to be undependable. When calling to schedule a pick up, you are given a standard robotic response which is unreliable. You have to call 2-3 times to actually get someone to pick you up. When you're standing outside in the cold, freezing waiting on a shuttle that does not come when its supposed to, the beauty of the hotel diminishes greatly.
February 26, 2013
Rated 2 out of 5 by Bcnignasi Below Sheraton's average
This hotel needs an urgent renovation, BIG TIME¡¡ it is old, looks old and dirty (It is not dirty, just looks dirty) The bathroom is small and non practical.
The Lounge is pathetic, it was full of kids, the coffee machine didn't work properly and the variety of food was just not enough.
Not a good experience at all
August 6, 2014
Rated 5 out of 5 by Shailj Clean, comfortable hotel, very nice staff
I enjoy staying here. The free shuttle is one of the selling factors for me as the location, while close to the city, is not the most convenient when you don't have a vehicle.
August 19, 2014
Rated 5 out of 5 by Joyfulkira Great!
I was able to stay at this hotel for a special SPE rate which made the stay even more exceptional! The staff person at the front desk was very pleasant and that starts your stay with a positive outlook! The room was fresh and clean. the towels were fluffy and bright! The bedding was clean and the pillows were plentiful and fluffy. Our overnight stay was quiet and restful. In addition, we were able to attend our conference and leave the car parked until 7pm after we checked out!
July 27, 2012
Rated 4 out of 5 by Marine782 Check-In Procedure
First room I was given (1122) was already occupied. Went back to front desk and was given room 1112. I am a lifetime platinum member and tried to get into lounge on Sunday evening but key would not work. Had to get front desk to re-key. Lounge attendent was very attentive and professional. Great hotel.
August 6, 2014
Rated 4 out of 5 by Lavender This hotel is pretty good.
The mattress is a too soft for my taste. There's no place to hang the hand towels where the sink is in the vanity area, and that old, yucky rubber in the bottom of the tub needs to be removed! After check-in I had to go to the front desk & ask for additional towels because no one answered my 4 calls. The garage could use more directional traffic flow signs. The wait staff in the ballroom was exceptional! But the man & woman at the desk at check-in where not friendly at all.
November 7, 2012
Rated 3 out of 5 by asdfsdf Butz - RAJIT
Our wedding party had a mix up while checking in and ended up getting put in wrong rooms. It was totally our fault due to having the same names on room reservations. I wanted to personally point out one of your employees, RAJIT, who worked so patiently with my grandmother. His professionalism through the entire mix up was refreshing. You have an outstanding employee in RAJIT.
July 14, 2014
Rated 4 out of 5 by Sschneck Needs updating
Check-in fast and front desk clerk accommodating to SPG member. Room was dated and carpet stained. Unaware of shuttle to Metro until I read the sign on my last day. Food was average in restaurant, but the tables needed a good cleaning.. My napkin was stuck to the table.
Check-out fast and smooth.
August 4, 2014
Rated 5 out of 5 by Psher Close to Arlington Cemetery, staff particularly helpful!
The reception staff was particularly helpful!
August 22, 2014
Rated 4 out of 5 by Skyehiker Good Business-Trip Hotel
Just depends on what you need a hotel for. For me, on a business trip, it was great. Dependable, consistent, on-time shuttle services for the 5-minute ride to/from DCA or the Metro station & mall at Pentagon City. It's a conveniently short distance by taxi or a couple of stops by Metro to private & gov't offices in nearby Arlington, Rosslyn, etc. It's an "airport" hotel that doesn't feel like one. Its Club Lounge has a great selection of hot foods to enjoy after a long day of meetings. Now, it's not for the tourist--there's nothing touristy nearby, not much really to walk to right around the hotel, and you're a solid several stops to central DC attractions. So, if a holiday with the wife & kids is in order, think elsewhere. BUT, on business in DC, and in need of dependeable staff and service, the Sheraton National was a great fit.
October 22, 2011
Rated 4 out of 5 by travelguy location-close to DC but not good at night
I've stayed at this hotel a couple dozen times. It offers free shuttle to Metro (subway) and airport at scheduled times. The area immediately around the hotel has always seems a bit sketchy to me and there are no other dining options in walking distance. However, you can zip into Pentagon, DC, Crystal City, or DCA airport within a couple minutes. Views from East facing rooms are amazing--all of DC in your view. And it's spectacular from the Club Lounge.
October 31, 2011
Rated 4 out of 5 by Cosmo57 City View vs DC View
Overall experience to Sheraton National was great. However, during the reservation process, I specifically asked for a DC view room since it was the room type we had 25 years ago. When the confirmation was emailed to me, it showed City view so I called the property to inquire about the mixup. The property assured me we had a DC view room. Long story short, we ended up with a City view room. Very disappointed when we were told no DC view rooms available.
November 11, 2011
Rated 5 out of 5 by yvonne60 GREAT STAY
The hotel has great staff member that really care for the people they serve .They make you feel as if you are in paradise. The pool and fitness center were very clean. restaurant has great food and serve . I cannot Thank you all enough
August 4, 2014
Rated 3 out of 5 by Anonymous2014 Average
One side of the hotel is rather noisy (street + outside fans noises). I asked to change room, the staff agreed but its tone of voice was rather impatient making me quite uncomfortable.
Rooms are correct.
Surprised they offer samples of body lotion, shampoo and conditioner, but no shower gel.
Convenient shuttle bus running every half hour to the shopping mall.
Breakfast and Wifi were not included - found the overall price high.
May 19, 2014
Rated 1 out of 5 by Bill81 This is the worst Sheraton I've stayed at.
I was not satisfied with this hotel nor the staff. Although there was a concierge desk, it was never occupied. I found the bartender in the evening rude. It took me 15 minutes to order a drink and then I was treated rudely when I questioned the charge. My room had a strange odour - it was similiar to pet urine. You might want to consider mats for your tubs as I almost slipped twice on taking a shower. I am athletic so was able to avoide a fall.
March 13, 2014
Rated 5 out of 5 by joejoe21 great view from our room of Washington, DC
great room. but not sure why they didn't spot clean the bad spot on the carpet in our room. room 1012. also got upgraded using points to us the Club level only to find out they were closed on the weekend, no mention on website of that surprise, hope we can get compensated with some points put back to our account.. Great service other than that especially the airport pickup.. oh also pool was closed, can't believe in the middle of summer, oh well...
August 14, 2012
Rated 3 out of 5 by LenH Location and Great Rooms
This facility has great rooms, the views are fantastic of WDC, and the rate was excellent. The only drawback I found was that the restaurant did not seem to be open in the evening when I would return from work, for some reason. There was food available in the bar, but the menu was very limited, and pricey - I exhausted my options with just 2 nights there. They need to 1) keep the restaurant open for dinner, and 2) expand the menu with more options.
December 21, 2012
Rated 2 out of 5 by mikeandelaine Location great for what we needed - then it went downhill!
We recently participated in Wreaths Across America at Arlington National Cemetery. Sheraton Pentagon City was the perfect location for a place to stay.
We arrived on a Friday evening - "Sorry sir, the club is closed for the weekend". We are SPG Gold with 26 stays so far this year. We have to come expect and enjoy the club.
Our room had a great view of the city, but you didn't want to look down as the carpet looked like it had come out on the losing end of a frat party beer blast. I took pictures to document the mess.
Now when other SPG hotels have had closed clubs we have been invited to breakfast at no cost, as if we were in the club. This offer was not made to us.
For our 26 SPG stays this year this was hands down the worst. However, the honor of participating in Wreaths Across America made the whole trip extremely worthwhile.
December 20, 2013
Rated 5 out of 5 by VATraveler17 Outstanding Service
Elena at the front desk provided exceptional service upon check in and quickly recognized SPG status. Great job!
Ermerlita at the club lounge during breakfast was very accommodating, friendly, and maintained the place spotless! Outstanding Service!
Lady at the pastry/coffee shop, front of the restaurant helped me set up a muffin try for breakfast. She went way and beyond her way to make sure the breakfast purchased were presentable. Thank you!
March 4, 2014
Rated 3 out of 5 by Vega149 Awesome view of downtown DC
Overall, hotel was nice. Lobby area was beautiful, staff was friendly and more than willing to accomodate needs. Room was ok, but carpet and beds need replacement. Shuttle drivers were not friendly - one suggested I put my kids on my lap to make room for other guests. Kids were disappointed pool area under construction and closed. Breakfast was expensive, parking was expensive. Be sure to as for view of DC when checking in, beautiful at night!
August 17, 2012
Rated 3 out of 5 by saywhat4 Poor Sheraton Experience
There are other Sheratons and Starwoods in the Northern VA area that are much better than this facility. Beds were not up to the typical Sheraton Sleeper level of quality.
Unless you walk into the next door Marine base, there is nothing within walking distance of this hotel which is hemmed in by multiple uncrossable highways.
Rooms were clean, but featured an older bathroom layout with sinks outside of the main bathroom area.
May 2, 2014
Rated 4 out of 5 by yb2014 Washington, DC
The hotel front desk staff was very helpful, knowledgeable and friendly! All of my questions were answered very thoroughly. The shuttles were timely and comfortable. The free airport shuttle was a tremendous bonus because I was only using public transportation while in DC. The room had plenty of space and was comfortable.
July 15, 2014
Rated 3 out of 5 Left at airport, forced to take a cab
Let me first start by stating, I am a loyal SPG member and patron. But this time, my experience was less than average.
My coworker and I were waiting for the shuttle for 30 minutes after arriving in D.C. It eventually showed up and stopped on the farthest lane from the crosswalk. It did not open the doors knowing there were many passengers waiting to get to the hotel. The driver drove to the next stop and did not pick up anyone. The shuttle was empty. We tried to catch the driver but they sped off.
We eventually had to take a taxi cab to the hotel, costing us over $20.00. It was a poor experience, especially after traveling for a day and wanting to relax in the hotel room. The staff were not very appreciative when we arrived and were very confused with our issue at the airport. They said they would look into it.
Rooms were okay..the bathroom was a little dirty when arriving. Great price for the hotel. We will most likely not stay at this SGP property again.
July 14, 2014
Rated 3 out of 5 by PhillyJill Convenient to DC attractions
This hotel provides a comfortable base of operations for the attractions of Washington DC just across the river. Drive and park in the city, or take the hotel shuttle to the nearby metro station.
August 4, 2014
Rated 1 out of 5 by Oct4 This Hotel Requires Corporate Attention
The room # 600 had filthy dirty carpet. This carpet smelled and created a perception that the room was unclean.
There were not enough hangers in the cloaset to handle the cloths of two individuals.
As an SPG member I should not have had to pay for internet service.
July 24, 2014
Rated 2 out of 5 by Erin69 Surprised
We stayed here in May for a business trip and when we were presented with another business trip in DC we knew where we wanted to stay. The staff is great-above and beyond. We know that you are in the process of renovating but our bathroom had mildew all over the grouting and the floors were dirty to touch. When we checked in at nine pm, there were still dirty dishes sitting outside our door ( they were still there when we checked out). The floors were so dirty and stained that I felt dirty the entire time I was in the room. The bed was very comfortable
The pool was so dirty and mildewy - when was the last time that the area was inspected? When we were there there were no towels, and I asked the life guard to pls call down and get some sent up-he did but an hour later, when we left they still hadn't arrived (?!?!).
Overall we were so disappointed. I couldn't wait to get home to shower, because I felt so dirty showering in our room.
I wonder if your corporate office knows just HOW bad this hotel is looking....I would be embarrassed if I worked in this hotel.
July 28, 2014
Rated 3 out of 5 by dlsreds Was Not fully accomodated
I was not accommodated like other family members for the Williams' Family Reunion! Other family members informed me that they had called in after the appointed date and was given the family rate! I was charged $151.00 per nite, I stayed 2 nites! I just feel if you gave the rate to 1, you should have given it to all!
July 7, 2014
Rated 5 out of 5 by AloysiusJr Stay
Excellent Staff, accommodations, club lounge and breakfast buffet.
August 8, 2014
Rated 5 out of 5 by ncsmith Great Hotel and Friendly Staff!
All of the staff was very friendly and we enjoyed four days of meals in the restaurant. The shuttle service to and from the Metro station was a big plus.
August 1, 2014
Rated 5 out of 5 by pastor1 The place to be
The room the staff and food are second to none. I plan on returning in the near future
August 6, 2014