Rated 5 out of 5 by MikeNKatie Wonderful hotel, dog friendly with park!
We ALWAYS stay at this hotel because they staff is so attentive, the rooms are clean and comfortable, and it's dog friendly. We love to go for walks with our field spaniel in the park behind the hotel. She loves the proliferation of squirrels and bunny rabbits. I also love the free parking and convenient location right off the Interstates. See you next month!
November 26, 2012
Rated 4 out of 5 by 500NightsLifetime Refreshing stay
Could not stay at my regular SPG property so came back to this hotel (my usual overflow stop). Nice to be back here...great tuck shop, pleasant front desk staff, correct time on clock radio, and plugs available for phone and computer...the simple things that others just don't understand. Thank you.
February 2, 2014
Rated 3 out of 5 by BusinessTraveler97 Needs Improvement
Areas needed for improvement:
(1) my room was not available at check-in time when I was told that it was "guaranteed" to be ready by 3:00 p.m ., where I waited 4 hours for the room at the hotel instead of being immediately switched to another room due to poor communication by the staff, who seemed more inclined to shut down my expressions of frustrations rather than admitting clear errors made;
(2) room service desesert - some fruit had mold on it;
(3) ordered breakfast that took 1.75 hours for delivery (where the food was probably made shortly after I placed my order as the food was cold and potatoes were old and chewy when they arrived); and
(4) terrible work chairs - not ergonomically supportive.
Moldy dessert and delayed breakfast delivery were comped but those types of miss steps should not happen at all.
I may return because of the convenient of the location of the hotel. That is the only reason I recommend this hotel.
January 18, 2013
Rated 4 out of 5 by j91212 Conference Attendee
Stayed while attending a Trade Show in NYC. It was convenient, great service and loved it so much that we want to hold a business meeting here next year, and possibly for many years to come! There was a wedding in the building that was very well managed, not a bother to the other guests and it was also the perfect place for my son's high school prom!
May 20, 2013
Rated 4 out of 5 by daddy1111 looks great after major renovation
my son loves this hotel for overnight week-end "camp outs" since it looks like a castle from the road. We had not been there in several years and last time we were there the hotel was "tired" to be nice about it. it has had essentially a gut reno and was terrific including a huge new gym. Club floor is beautiful and lounge now open on week-ends.
April 22, 2013
Rated 5 out of 5 by jill16 GREAT STAFF
This was the best hotel. Everyone was so accommodating to my family ,we have a child with autism and its very hard for him to stay at new places.He was so comfortable and happy.The staff was amazing when it came to all of his special needs.All hotels should be like this one! We had a wonderful time.Thank-you for everything. The Bischoff Family.
December 5, 2012
Rated 4 out of 5 by CJones1932 Good hotel-Room Service needs help
This was a beautiful hotel and the staff was awesome. Only issues were 1)the room svc food delivered to me was cold, 2) the heater is too loud turning off and on! Literally wakes you up out of your sleep and scared me when I was awake. 3) The main door outside the room was very loud when slamming shut so I was awaken from my sleep from that.
January 6, 2013
Rated 5 out of 5 by Dania28 This hotel has great accomodations
This was our second time staying at this hotel and this time was better then the first time. We had the New Years package and it was great. We enjoyed the toast at midnight, the breakfast was great and the check out at 4pm was the best. We had a great time and rested which was what we needed. Thank you!!!
January 2, 2014
Rated 4 out of 5 by Annie27 Room Service
This hotel has great features. I like the rooms and the lobby. The front desk staff are cordial and nice. But the maid service is not that great. Some of the maids are very rude and I was bothered by the fact that when one of the maids was making up my beds, she threw the comforter on the floor in order to put the sheets on the bed.
November 28, 2012
Rated 4 out of 5 by Lauren9 Booking issues
I was incorrectly charged for an extra night
which they said they their fault, however I still have to wait 7-14 business days to get the room fee returned and the $50.00 they charged my card for incidentals. Totally unacceptable in my mind that they couldn't refund my account then and there, especially since it was their error.
May 14, 2013
Rated 2 out of 5 by arnt2 Hotel room has issues
Bath tub filled up with water when person next door was taking a shower. One light in bathroom was out and there was something that looked liked toothpaste all over the front of the vanity. Advised guest services of same. Sent someone up on tub but did not clean the toothpaste off nor did they replace the light in the bathroom.
July 26, 2013
Rated 5 out of 5 by Sophie175 Excellent Staff
I have stayed at this hotel many times and I have always been impressed with the service that I have encountered. Michael and Erin are the best. The atmosphere makes you want to keep coming back. From the entrance to the lake everything is beautiful. If you are looking for a calm and refreshing place to stay this is the place.
March 29, 2013
Rated 4 out of 5 by Poohheart Great Service
Great Hotel Staff with full service mind. The only thing that have to improve for me is to have transportation shuttle service for people who stay in hotel to go to mall in radius of 10 Miles instead of 5 miles, this will be really make customer feel better. Other than that all services and room are great.
December 10, 2013
Rated 5 out of 5 by Bevo4 LOVE THIS PLACE!
Our first stay and we were extremely pleased with most everything. We will stay here from now on instead of the "other hotel" we used to stay at when we visit family in the area every other month. They are extremely doggy friendly and aren't looking to "rip you off" because you are traveling with your "best furry friend"!
March 26, 2013
Rated 5 out of 5 by Stelmark Great stay!
Spent 2 nights at Christmastime and everything was super. Except for the in-room internet which was dreadfully slow, wired and wireless. But hey, let's not quibble.
Room was big and comfy. Club lounge hit the spot and the restaurant couldn't have been better. Looking forward to staying here again, next time through.
December 27, 2012
Rated 5 out of 5 by starregular007 Can't beat the staff
The hotel of course meets typical starwood expectations but the staff is what sets it apart. You can't ask for a more helpful, happy and welcoming group of people to make your stay away from home more enjoyable.
February 11, 2014
Rated 3 out of 5 by Daveflstc07 This place has potential
This could be a great hotel. Has a great fitness center. The lounge for drinks was nice. I was very disappointed at breakfast. Maybe due to the outrageous price of the buffet and lack of attention from the waitress. I felt bad leaving a dollar tip because I realize now that I left 99 cents too much.
November 22, 2013
Rated 3 out of 5 by MarceloH Disappointed
Let's start with the positives:
- front desk clerks Justin and Carol were very attentive and caring
- fantastic gym facilities
- VERY slow service in the Tipperary Pub (did I say VERY?)
- sketchy water pressure and temperature in my rooms (I stayed for two weeks, with an off day in between, so two rooms)
September 17, 2012
Rated 5 out of 5 by silversnake1326 Holiday Stay Over
We love this Sheraton hotel. Every year we stay at the same hotel when we travel for our holiday event. We would not consider staying anywhere else. The rooms are always great and the staff is tentative and professional. Always look forward to staying with the Sheraton in Parsippany.
December 16, 2013
Rated 5 out of 5 by Frog Excellent but...
The room was next to the stairwell. There were many children in the hotel during my stay. It was a game I guess to go up and down the stairs. The door to the stairwell opened and closed constantly and was quite noisy. But, I guess I was a kid once and the price was extremely good. I did not complain.
December 6, 2012
Rated 5 out of 5 by Tomcar1961 Tomcar
I came to the Parsippany Sheraton for a wedding. It was a pleasure to stay at this hotel,all the staff was very nice and helpful. The hotel was very clean and well kept.
Upon check out I had a misunderstanding with my AAA and Pratika at the front desk went out of her way to help my family and I.
June 25, 2013
Rated 3 out of 5 by Mark49 Details
Overall the stay was very good, but there were a few areas to improve on. I didn't have a tv remote and had to call the desk to get one. It took 3 tries to get through. There was trash under my bed; I did not report this and it could still be there.
Rooms were up to date and the hotel was nice.
August 10, 2012
Rated 4 out of 5 by Antonio Location & health club make this a great stay
We overnighted enroute to Newark Airport. Starwood recognition was not great as the property was SRO. The lounge, on the other hand, is fantastic c/w two large flat screen computers. The other highlight of our stay was the Atlantis health club c/w 2 rooms of Nautilus equipment and a decent pool.
February 17, 2013
Rated 4 out of 5 by Shinergise Overnighter in transit
Excellent comfortable and clean bed linen made for a very restful overnight stay. Bathrooms are looking a little tired and would benefit from a modernisation programme but they were clean and functioned well.
Hotel is always busy with conventions, so best avoided if you want a romantic getaway.
October 16, 2012
Rated 5 out of 5 by JONJOHNSON The best of the best hotel
It was a wonderful experience staying at this hotel. The front desk staff especially VANESSA, was very helpful, very warm and very professional. I'll surely come back next time.
February 12, 2014
Rated 3 out of 5 by JAT1 KING BED & CHECK IN
I REQUESTED A KING SIZE BED ON MY RESERVATION. UPON CHECKING IN NONE WERE AVAILABLE. I WAS NOT HAPPY EVEN THOUGH I WAS TOLD THAT IF I WAITED A 1/2 HR ONE MIGHT BE AVAILABLE. i CHOSE NOT TO WAIT.
CHECK IN LINES WERE TOO LONG AND TIME CONSUMING. THERE SHOULD NEVER BE A CHECK IN LINE.
January 3, 2013
Rated 3 out of 5 by girltraveler restaurant
i want to be able to give the hotel a really good rating but the restaurant just isn't that great. i've stayed her several times and each time i get disappointed. service is extremely slow and food quality is very poor - not even ok. I enjoy every aspect of the hotel except the food
October 20, 2012
Rated 2 out of 5 by Suzy Lack of disclosure
i was disappointed when i asked for a shuttle ride to my office (just across the park/parking lot) that instead of a hotel shuttle, a car service was ordered for $17.50 without informing me there was not a complimentary shuttle, and instead i would need to pay this exorbitant fee.
March 28, 2013
Rated 3 out of 5 by Ollie need to update/breakfast/housekeeping
although recent upgrades have been done, my daughter nearly slipped in the shower, as the safety decals are worn off! /many other sheratons offer a small complimentary breakfast/checkout is 10am, so housekeeping knocks at my door at 8:30 -- & I am suppose to put up a sign? Really?
July 27, 2012
Rated 3 out of 5 by Poonam Hotel room service needs improvement
Every time I have stayed here, the room service has been terrible. The room delivery times for dinner has been terrible, ranging from a minimum of 45 mins to 2 hours. The restaurant dining experience isn't much better either. The place desperately needs more or improved staffing.
January 13, 2013