Rated 4 out of 5 by Guest230 Guest230
The hotel does not offer complementary continental breakfast for the guests and the room did not have a refrigerator in it but for an additional cost would be provided. These items are standard with other hotels.
November 11, 2013
Rated 4 out of 5 by ROADTRIP500 PASSING THRU
30-45 to/from central Philadelphia.
Great value. We had a newly redone room.
Great night sleep.
July 7, 2014
Rated 5 out of 5 by Cobswan As always, great!
New rooms are excellent, gym has top notch equipment, pool is good size, and staff is excellent. SPG Gold lounge has good breakfast and snacks. Great overall
June 6, 2014
Rated 5 out of 5 by Frequentvisitor1 Great hotel
The hotel appearance, staff, and rooms are excellent. The restuarant and room service is added perk to want to stay and never having to go out. The only draw is that the food is a bit pricey but very good.
February 11, 2013
Rated 2 out of 5 by BusinessTraveler16 Disappointed
I was extremely disappointed in the availability of the shuttle service. I chose this hotel because it was close to my office & offered a free shuttle but had to use a taxi service & pay that expense.
April 1, 2013
Rated 5 out of 5 by GynDoc Great hotel and treatment
Now that's what I'm talkin about! The lobby beautiful, the desk clerk at 8pm (forgot her name) was great. The room great. The women caring for the club lounge that night was great.
Thanks so much.
January 29, 2013
Rated 5 out of 5 by grandparent01 Very nice room
We had reservations made, however, when we arrived we were given an upgrade. The suite was very nice and newly refurbished. It was very comfortable, not noisy and nicely furnished.
April 13, 2014
Rated 5 out of 5 by PHHoy Another Wonderful Stay
Due to my work with QVC USA, I've had the pleasure of staying at this hotel 3 times this year - and will be back again. The best thing about the hotel are the front desk staff - excellent team!
September 4, 2012
Rated 5 out of 5 by Perry139 I stay here everytime I'm in the area!
Friendly staff - compared to none, very accomodating with every request and need, I would recommend this property to anyone looking for a home away from home. Thank you for another great week.
August 7, 2012
Rated 5 out of 5 by BorderCollieMom Dog Friendly and People Friendly
Stay here frequently for dog competitions and it is always a wonderful experience.
June 30, 2014
Rated 5 out of 5 by Stevie99 The best service
From the minute I entered the hotel, there was someone to assist me. Beautiful room, great bar & restaurant.
June 18, 2014
Rated 5 out of 5 by Cobswan Excellent staff, good location, updated rooms
I've been staying at this particular hotel regularly over the last 6 months. Staff is attentive, rooms have been updated, and beds are comfy. Happy to recommend.
April 26, 2014
Rated 3 out of 5 by PlatinumAmbassadorMember Hotel needs major updating
Hotel is old and needs updating. Rooms do not feel clean and on damp days the rooms can be rather musty.
I've stayed at this hotel several times, and most rooms are a disappointment.
October 1, 2012
Rated 3 out of 5 by connie323 Stay there all the time when in area.
This was not our best stay. Have stayed here many times and we will continue to stay here. Love the greeting at the desk and their efforts to make our stay fun and memorable.
September 8, 2012
Rated 5 out of 5 by mls89015 Great staff
This is the only hotel I stay at in the Frazer area. The staff truly wants to make your stay as pleasant as possible. The lounge is a great place to unwind after a busy day.
October 24, 2011
Rated 5 out of 5 by srehpot Great personalities
When checking in, we had fun with the receptionists, and they played along. They were very cordial, but knew how to have fun. Everything was perfect for my one night stay.
July 27, 2012
Rated 1 out of 5 by mikemcd Not a Good Review
I will not stay at this hotel again. I am a SPG and it was not up to par for the chain. IMO, the hotel needs major updating and they cut corners on customer satisfaction,
September 13, 2013
Rated 5 out of 5 by GOLFERMOM2 Love My Home Away from Home
Have been staying here for 23 years and I feel like I am at home. The staff is there for my every whim. No it's not a 5 star place but the staff makes it feel like one.
November 6, 2013
Rated 1 out of 5 by NotAHappyCamper Would not stay here again.
Received an upgraded room which seemed like a normal room to me. In the room, the TV did not work and the light bulbs in the lamp were broken. The coffee in the room had expired two months ago. Called and was told someone would look at it the next day. The next evening had to call again as nothing was fixed. Maintenance came up to fix the TV, light bulb was never fixed. Manager replaced the coffee. Order room service the first night which was on time, but not to the quality I would have expected for that price. Ordered a similar meal the following night from a restaraunt down the street which was twice as good and less than half the price. Advertised complimentary internet service was not received until I had to ask the front desk to remove the charges. The final two nights, I had to contact ISP to connect as services were not available without thier assistance. When checking out, noticed there were per call charges for toll free numbers. There was no notice in the room about this, they were credited after complaining to the front desk who did not seem to know the hotel charged for this until their manager told them.
March 8, 2013
Rated 5 out of 5 by Mike2121 Great Stay!
Highest service in all areas from Front Desk to Restaurant.
Eric Mitchell and Jay Geiss always do a fantastic job and make my stay wonderful!
April 23, 2014
Rated 5 out of 5 by ErinAnn Great! but missed microwave
Staff were incredible, I really enjoyed everything! I loved the Starbucks coffe in room. I would have liked a microwave to make popcorn.
I will stay there again!
November 21, 2012
Rated 5 out of 5 by Robert22 Helpful Staff
I recently stayed a the Great Valley Sheraton. I have stayed here many times. The front desk staff, especially Sean, were very helpful, courteous, and friendly.
November 21, 2013
Rated 4 out of 5 by MaryE8 The staff is awesome!!! Warm, friendly and inviting!
The hotel needs updates - but the staff is amazing. Very customer service oriented. they have added new items to their restaurant menu and they are very good.
November 21, 2013
Rated 4 out of 5 by Nick1213 Overall great...
Specifically the waiter Josh in the restaurant is so helpful and kind and made our meals memorable.
Only negative - mushy, soft, terrible pillows.
January 26, 2014
Rated 5 out of 5 by MTTCC Outstanding hotel!
From check in to check out, everything was exceptional. The staff was amazing and the room was quiet and comfortable. Great stay!
April 18, 2014
Rated 5 out of 5 by Cfred18 Great stay
Everyone is very friendly and helpful. Great location.
June 18, 2014
Rated 5 out of 5 by RDI1 Quick Trip
Had to meet some people in the area. Hotel was very accommodating finding me a place to meet at the last minute. Also had dinner. Very good.
August 23, 2013
Rated 4 out of 5 by AdaB Comfortable room
Room was comfortable and clean.
June 24, 2014
Rated 5 out of 5 by Robert22 Great Stay @ Sheraton Great Valley
I stay in a hotel probably around 100 nights per year. This is one that I continue to stay at due to the excellent service provided.
October 22, 2012
Rated 4 out of 5 by 5272012 Service staff was excellent
From the moment we checked in, we felt welcome. The club lounge was excellent, friendly and accommodating. Check out was efficient.
December 29, 2012