Rated 3 out of 5 by PlatinumAmbassadorMember Hotel needs major updating
Hotel is old and needs updating. Rooms do not feel clean and on damp days the rooms can be rather musty.
I've stayed at this hotel several times, and most rooms are a disappointment.
October 1, 2012
Rated 1 out of 5 by mikemcd Not a Good Review
I will not stay at this hotel again. I am a SPG and it was not up to par for the chain. IMO, the hotel needs major updating and they cut corners on customer satisfaction,
September 13, 2013
Rated 3 out of 5 by connie323 Stay there all the time when in area.
This was not our best stay. Have stayed here many times and we will continue to stay here. Love the greeting at the desk and their efforts to make our stay fun and memorable.
September 8, 2012
Rated 5 out of 5 by mls89015 Great staff
This is the only hotel I stay at in the Frazer area. The staff truly wants to make your stay as pleasant as possible. The lounge is a great place to unwind after a busy day.
October 24, 2011
Rated 5 out of 5 by srehpot Great personalities
When checking in, we had fun with the receptionists, and they played along. They were very cordial, but knew how to have fun. Everything was perfect for my one night stay.
July 27, 2012
Rated 1 out of 5 by NotAHappyCamper Would not stay here again.
Received an upgraded room which seemed like a normal room to me. In the room, the TV did not work and the light bulbs in the lamp were broken. The coffee in the room had expired two months ago. Called and was told someone would look at it the next day. The next evening had to call again as nothing was fixed. Maintenance came up to fix the TV, light bulb was never fixed. Manager replaced the coffee. Order room service the first night which was on time, but not to the quality I would have expected for that price. Ordered a similar meal the following night from a restaraunt down the street which was twice as good and less than half the price. Advertised complimentary internet service was not received until I had to ask the front desk to remove the charges. The final two nights, I had to contact ISP to connect as services were not available without thier assistance. When checking out, noticed there were per call charges for toll free numbers. There was no notice in the room about this, they were credited after complaining to the front desk who did not seem to know the hotel charged for this until their manager told them.
March 8, 2013
Rated 5 out of 5 by ErinAnn Great! but missed microwave
Staff were incredible, I really enjoyed everything! I loved the Starbucks coffe in room. I would have liked a microwave to make popcorn.
I will stay there again!
November 21, 2012
Rated 2 out of 5 by Artf Hotel about to start floor by floor renovation
It really needs it ! Front desk told me that they are listening and refurbishment of rooms starts next week, none too soon.
November 22, 2013
Rated 5 out of 5 by RDI1 Quick Trip
Had to meet some people in the area. Hotel was very accommodating finding me a place to meet at the last minute. Also had dinner. Very good.
August 23, 2013
Rated 5 out of 5 by Robert22 Great Stay @ Sheraton Great Valley
I stay in a hotel probably around 100 nights per year. This is one that I continue to stay at due to the excellent service provided.
October 22, 2012
Rated 4 out of 5 by 5272012 Service staff was excellent
From the moment we checked in, we felt welcome. The club lounge was excellent, friendly and accommodating. Check out was efficient.
December 29, 2012
Rated 4 out of 5 by PatK9 Restful and Relaxing
Our room was clean and comfortable. The hotel staff was generally friendly. The gym was a nice plus. All in all, a good stay.
November 27, 2012
Rated 5 out of 5 by Bloomer Very Nice Place
We always stay at this hotel when in the area. Very clean and nice. Wish they offered free breakfast, but very nice without.
October 9, 2012
Rated 4 out of 5 by AdoniSylvestriGuest One night stay for a wedding
Very clean comfortable room. Desk staff was very polite, courteous and helpful. Check in/Check out process was very easy.
November 7, 2012
Rated 1 out of 5 by Businesstraveler Hotel is old and staff is dumpy
This place is just old. It smells musty and needs to be refurbished. The restaurant is expensive and marginal quality.
April 27, 2013
Rated 4 out of 5 by AmyinKC Home Away from Home
I am a frequent guest who wouldn't even consider staying anywhere else when I am in the Philadelphia area.
April 17, 2013
Rated 1 out of 5 by Ks27 Would not recommend
Rooms dirty, hotel old and food was awful. Staf very nice. Only positive was getting Starwood Points.
February 16, 2013
Rated 5 out of 5 by Cruisin Great Hotel and Convenient to all.
Great hotel, helpful staff, clean rooms and common areas.
December 2, 2013
Rated 5 out of 5 by Robert22 Great Service
I stay at this hotel often. The staff are always friendly and welcoming. I'd recommend staying here.
September 3, 2012
Rated 2 out of 5 by Beanie55 needs updating
rooms are old and carpet dirty and worn. Need to provide breakast for free like other hotels.
May 2, 2013
Rated 4 out of 5 by Rown201 Perfect location for our hockey team
Loved the location for our hockey tournament.
December 2, 2013
Rated 5 out of 5 by LisaR Great
Very Impressed with the hotel. Nice staff, Comp. drinks and great food. We will be back.
February 25, 2013
Rated 1 out of 5 by janel the bed is comfy
The room smells bad, the staff is rude and not happy to accommodate guests.
August 17, 2013
Rated 2 out of 5 by Vinnie33 Tired and old
Hotel rooms have peeling wall paper, tired carpets and show all signs of wear.
May 17, 2013
Rated 4 out of 5 by pjs2013 Great anniversary weekend
found the room and bed quite comfortable, great reception desk staff
September 23, 2013
Rated 4 out of 5 by Kevin01 Very Nice Hotel
My wife and I really enjoyed our stay at the Sheraton again this weekend.
February 11, 2013
Rated 5 out of 5 by JOE037 FRIENDLY & CLEAN
Our first visit to Great Valley was very nice and relaxing.
September 5, 2012
Rated 5 out of 5 by Diane12 another great stay
we've stayed here before, and it was another great stay!
November 7, 2012
Rated 5 out of 5 by Dan63 Great staff
Special thanks to Jay and Asia
November 4, 2013
Rated 4 out of 5 by Guy37 King of Prussia
Nice facilities; Nice staff, some room for improvement
January 10, 2013