Rated 5 out of 5 by MarcieD Comfortable for a femal traveling alone
As a frequent business traveler, I look to stay at hotels where I feel comfortable traveling alone. This is a beautiful hotel, with attentive staff. I stayed in a beautiful business suite with amazing views of the fall foliage. Will definitely return.
October 24, 2013
Rated 4 out of 5 by BobJ21 Front Desk Team
I stay at a lot of hotels, and I am always surprised when the front desk team is not friendly to their frequent guests. The hotel is fine, the front desk needs to just smile a bit and make their guests feel welcome.
Maybe it was simply a bad day for them.
September 19, 2013
Rated 2 out of 5 by Jay23 Below avarage Room
Junior suite Is regular room. This is just room nothing special and room furniture is old and need improvement for SPG slandered. This hotel don't upgrade room or any facilities for being a Gold Member.
Hotel banquet facilities is good and Manager was helpful.
April 22, 2013
Rated 5 out of 5 by ND81 Festive and Enjoyable
As part of a wedding, we stayed at the Mahwah Sheraton. Not only were we in a festive mood, but there were other wedding parties that just added to our great mood. Great hotel and responsive staff! (Breakfast the next AM after a late night also hit the spot!)
July 8, 2012
Rated 3 out of 5 by Seminar Needs Heat
Took a seminar at this hotel. NCPE. Facilities were above average, it was early December and the seminar room, as well as the hotel lobby were very cold. Everyone was complaining, with no results.
December 14, 2013
Rated 5 out of 5 by Birdlover Fantastic view; super comfortable beds
Room view of the Ramapo Mountains was terrific, except for the fog! Room & bedding was fantastic. But most enjoyable was Joseph, our server in your restaurant. His expertise & service were matched only by the delicious food and Joseph's incredible stories of VIPs he's served over the years... We followed his advice for dining when we went into NYC and had a wonderful time! We wished we'd had time to dine and speak with him again! The Sheraton Mahwah is superb for catching the bus from Suffern to the Port Authority...in the heart of the Theatre District... thus you can enjoy the commute to the City without any hassle... plus a great travel schedule in case your NYC plans run late! At $23.50 round trip, with easy parking, it can't be beat! If we were to stay longer, Harriman State Park is incredibly close for nature & outdoor recreation for all ages. This hotel also appears to have terrific business accommodations. You can also escape Meadowlands/NJ Turnpike traffic by going home via Rt. 287 South, right off Rt. 17, if you need to travel south during a busy time.
November 19, 2013
Rated 3 out of 5 by Dfbortho Noise on floor was unacceptable
At midnight AND one AM I called the front desk to request security to have the extraordinarily loud wedding party (on a Thursday night) to please be quiet.
No success at all!
I strongly advise avoiding this hotel as it it obviously poorly managed.
September 15, 2013
Rated 3 out of 5 by trsmonica This Hotel is in a great location
This Hotel is in a great location,but need to add some life and spirit.
Also need to be maintain much better, outside they is always a smell from dirt, pavement full of whole, rooms old fashion its gives a much better impression that it really is.
September 2, 2013
Rated 4 out of 5 by Corie60 met our needs
We needed a room in a hotel that accepted us with a dog on Christmas Eve. The Sheraton fit our needs - it was clean, the staff personable, bed was comfortable and a coffee maker was in the room . We slept well, showered and left early the next morning.
December 26, 2012
Rated 3 out of 5 by unhappy My Stay
After checking in I brought my bags up to my room to discover that it hadn't been completely cleaned. there was no bedding and the trash was still in the bins. Additinally, the room had a very stale odor that reappeared the morning of check out.
April 26, 2013
Rated 2 out of 5 by vaccaro13 experiense
All is good only in the ventilation grid every 5 minutes, a sound like a garbage disposal. had to change the number. stuck in an elevator - also nonsense. There is no shuttle service to the ski area - too well. And the rest - all very good
January 5, 2013
Rated 4 out of 5 by Steve Elevators
The property needs better elevator service. The waits were very long and each trip very crowded. I suggest contacting an elevator company to look at modernizing the units. The Otis Elevator Company offers some great upgrade opportunities.
April 29, 2013
Rated 1 out of 5 by travelfrequent This hotel has poor customer service
The customer service provided by this hotel was unsatisfactory. Management was inattentive to the problems of the hotel, as demonstrated by the lack of response received from the general manager.
November 19, 2013
Rated 4 out of 5 by Mary333 Sheraton Crossroads
Enjoyed this hotel. Staff is very friendly. Room was very clean - really liked the ECO Green idea. Just wished the restaurant or a gift store to pick up a few snacks was open since I arrived late nite Sunday. Enjoyed my stay here.
February 27, 2013
Rated 5 out of 5 by Giants1985 Beautiful Hotel
The hotel grounds were very trimmed and kept up, beautiful scenery at hotel, and very clean rooms. Staff was extremely nice and willing to help with anything we needed. Definitely recommend to anyone staying, kids friendly too.
July 29, 2013
Rated 5 out of 5 by Red27 Great Accomodations
I had to be in the Suffern, NY area and found this hotel to be close and very comfortable. The staff was friendly and the accomodations were much better than expected, especially for the price. The food was better than average!
October 23, 2012
Rated 5 out of 5 by Faith421 Great customer service at the front desk
The last few times I've stayed at the Sheraton in Mahwah, Anthony at the front desk has always made me feel welcomed and accommodates in the best way possible. Your company is lucky to have such an enthusiatic team member!
May 5, 2013
Rated 4 out of 5 by Abby2012 Comfortable Stay
Sheraton Mahwah Hotel is a beautiful building--inside and out. Spacious parking lot. Room we had was nice and clean. When we called for extra towels service people provided to us asap--awesome! Thanks for a wonderful stay.
September 9, 2012
Rated 2 out of 5 by john789 Unsatisfactory
This hotel has great features, But the room i stayed in was unsatisfactory. For the price i paid and being the that bathroom sink was clogged up and took about 20 minutes for it to drain. I was unhappy with this room.
August 29, 2012
Rated 3 out of 5 by duffster Out in Middle of NoWhere
About as good as you get in Mahwah, which isn't saying that much. Average hotel in the middle of no where. Food is mediocre and expensive but you are captive audience.
Staff was friendly, robotic, but not engaging.
August 18, 2012
Rated 5 out of 5 by Mari47 Great Hotel Stay
I have had the need to stay at many hotels while travelling with my children for sports and this hotel was extremely accomodating. The room was also extremely clean and my requests were met expeditously.
June 27, 2012
Rated 3 out of 5 by 10309dlp Small Room and Noisy
Rooms are not soundproof. Next room conversation (sometimes loud). Every time doors of near by rooms are closed, the bed shakes. Ruined my night. Totally unacceptable.
Club room Staff was excellent
March 29, 2013
Rated 4 out of 5 by ki2013 This hotel is upscale
The hotel is very easy to find with is very visible structure. The elevator is very quick and offers a beautiful view. We had a drink at the bar and the service was very good.
October 21, 2013
Rated 5 out of 5 by Ollie03 great place for business or pleasure
Being on the club level has great benefits. The complimentary breakfast, all day access and evening wine and hors d'oeuvres is a lovely aspect. The staff in the morning and evening are
October 14, 2012
Rated 4 out of 5 by NYYanks527 Very nice property.
This is a very nice hotel for the area and offers everything you need. The gym is great and the Club level is also very nice. One of the few properties in the NY/NJ area that offers free parking.
October 25, 2012
Rated 5 out of 5 by connie12804 Great Hotel
The hotel was excellent. The bed, pillows etc...were SO comfortable! The breakfast was awesome. However, the male waiters' personalities could use a upgrade, but the waitress was VERY sweet!
October 10, 2012
Rated 4 out of 5 by BusinessTraveler Clean, Comfortable, Accomodating, but Needs a Real Business Center
Given that this facility is a conference center, there is no excuse for not having a staffed business center. There was no assistance available, for example, for sending a fed ex.
June 10, 2013
Rated 2 out of 5 by FrequentTraveler13 CLUB LOUNGE EDITION
This review pertains to my recent experience in the club lounge.
The club lounge is beautiful and the food variety is good. During this stay I had a bad experience in the club lounge. The lounge attendant was away getting more food for the lounge and a man (who I am not sure was authorized to access the lounge) just walked into the lounge and started to open all the cabinets in the lounge and take material from them. He then tried to enter the restricted kitchen area. I told him that the area was restricted and that he should not open all the cabinets and take materall from them. He got very angry and called me names. I called the front desk and reported this event. A family sitting in the lounge without knowing the entire picture told me to let the man do whatever he wanted in the lounge.
MANAGERIAL RESPONSE: The night manager arrived on the scene and told everybody including me to get out of the lounge. He had no clue about what was happening and basically yelled for everybody to get out. I then asked him if I should leave and he changed his response and stated that it was fine for me to stay. I found out that later that he apologized to the other man who was abusing the lounge and offered free breakfast.
LOUNGE SECURITY: This hotel need to provide proper lounge security and prevent unauthorized access, Managerial response should not be to blindly yell at everybody without assessing the situation. It just depicts poor skills.
OVERALL: It was a humiliating experience when all I was trying to do was protect the hotel lounge from being abused by an individual.
THIS REVIEW ONLY PERTAINS TO THE CLUB LOUNGE and otherwise this is hotel is great and in a beautiful location.
February 10, 2014
Rated 3 out of 5 This Hotel use to be great,,,now its middle of the road
I asked for a large room... got a small room... Dog barking all night in the next room over...kids running around making noise....
put the kids and the dogs on there own floor
February 12, 2013
Rated 3 out of 5 by drewbydean Wireless Network is in major need of an upgrade
I had 2 devices I need to use: my laptop, and my iPad. I lost track how many times my iPad was kicked off the network. I had to keep logging in and it was really annoying.
April 7, 2013