Rated 1 out of 5 by Grant28 Hotel mahesh very disappointing stay
Check in was less than good
No luggage trolley to be found
We had to take our 6pieces of luggage up to club floor ourselves
Club room not equipped for the 3 people we booked for
Club lounge unkempt and dirty tables
Overall very bad experience
When manager contacted he said this was all standard practise
June 6, 2013
Rated 2 out of 5 by Tonymanero1974 Very poor food , and expensive.
I was disappointed with my stay for two reasons ,
1) the food here was dreadful and expensive , which makes it even harder to swallow (no pun intended).
2) the level of cleanliness was also poor.
However a positive note , the shuttle bus driver was incredibly friendly and a credit to the Sheraton.
January 26, 2013
Rated 5 out of 5 by FrequentTraveler13 BEAUTIFUL BERGEN COUNTY SPG PROPERTY
You simply have to visit BERGEN COUNTY at this time of the year. Its heaven on Earth. The definition of "The Garden State" is defined at this location.
The location of this hotel is simply the most beautiful ever. The garden is just awesome and mountains are so very beautiful.
Hundreds of Canadian geese flock here and are waddling and hanging out in the gardens. The fountain here is one of the most beautiful fountains ever.
I wanted to shop and watch a movie and drove to WEST NYACK, NEW YORK which is not too far away. They have a huge PALISADES MALL there but parking is an issue.
This hotel is located in Northern New Jersey and is located right on the Stateline of NEW YORK and NEW JERSEY on the JERSEY side.
I was upgraded to a JUNIOR SUITE. Thank you.
The staff here are very friendly and like family.
This time of the year there are numerous ongoing weddings at this location. Its busy but a pleasant sight.
OVERALL; AMAZING SPG HOTEL and my PERSONAL favorite in Northern New Jersey.
October 16, 2013
Rated 2 out of 5 by Kris111 Sheets not changed!!
No warm welcome a reception, I felt like I was a burden on the staffs' conversation with someone else behind the counter. When I woke up the next morning I noticed that he bed sheets were covered in black lint and hair! When I took a shower I found "hairs" in the bath tub and walls of the shower.
December 13, 2012
Rated 5 out of 5 by WeddingJack Great experience
Came in for a wedding and really loved this place. Great room; lots of space, nice amenities, comfortable bed/pillows...Overall a very nice, new hotel. Staff were friendly and knowledgeable. Would definitely stay here again and might start using Sheraton hotels to see if they're all this nice!
August 12, 2012
Rated 3 out of 5 by Businessman No effort to resolve customer issue
The hotel facilities are fine. However, I was placed in a room next to very noisy service elevators, and where I could hear far too much of what was going on in the adjoining room. I asked for a change, but was told nothing was available. I was at the hotel mulitple nights, but no follow up.
May 7, 2012
Rated 5 out of 5 by firt33 My stay was short but wonderful
I found the hotel to be as nice in person as it did in the pictures and the staff to be amazing friendly and helpful. Even though I stayed only one night I made connections with a few staff members who were great to chat with. If I head back to the area I wouldn't stay anywhere else.
January 13, 2014
Rated 4 out of 5 by Washman6044 enjoyed my stay
my wife and i enjoyed our pre valentines day stay. a last minute get away made at 3pm the same day we stayed. the club was excellent. the two ladies that hosted the club breakfast were pivotal in that assessment due to their helpfulness. My wife absolutely enjoyed the bed/ room set up.
February 16, 2013
Rated 3 out of 5 by FRENCH GREAT HOTEL
RESTAURANT : VERY GOOD, BUT THE BUFFET WASN'T, BEEN 5 NIGHTS EATING BUFFET FOR DINNER, AND WAS MORE FOR KIDS THAN ADULTS...LACK OF BOTTLE OF SODAS, WATER. ETC..WAS JUST JARS OF REGULAR SODA....AND THE HEAT WAS ALSO ANOTHER ISSUE, 2 NIGHTS ON A ROW WE WERE FROZEN OVER THE RESTAURANT...
November 8, 2012
Rated 5 out of 5 by RLockwood The Hotel was Wonderful!
We had no complaints. It was very nice and clean.
June 2, 2014
Rated 5 out of 5 by ConsulCT Sheraton Mahwah
If you are a frequent business traveler to Northern NJ the staff at the Sheraton Mahwah will make you feel at home. In particular I can't say enough good things about Pam and Lorrie as well as Marie, Karen and William. I hope to see these folks at the Sheraton for a long time.
January 24, 2013
Rated 5 out of 5 by BDGal The Best Thing About This Hotel Is.......
The best thing about this hotel is the people that work there!! They always make me feel at home. Let's see...this trip specifically...Bill (manager), Betty (concierge), Kathy (congierge), Pam (bar), Mike (restaurant) and of course, Marie (driver)!!! See you in a few weeks!
September 23, 2012
Rated 5 out of 5 by megmyst great hotel - no bellmen?
Great hotel. Clean, water fountains in nice area to stroll around, glass elevator with views of hills. Not far from.Rt 17 - nice setting once you get to it. Surprised no bellmen on duty last 2 stays to help us with luggage. Had to use luggage racks ourselves & needed help.
June 11, 2013
Rated 5 out of 5 by NYYanks527 Super Stay
Was in town immediatley following Super Storm Sandy. The hotel was heavily populated with emergency workers, so it was not a typical stay. however, the staff provided all of the standard levels of service I have come to expect here in spite of the circumstnaces. Great job!
January 29, 2013
Rated 3 out of 5 by Ccs31 Weekend stay
Lobby is cold and not welcoming, however the rooms are very nice. Ability to turn off room air conditioning is a plus. Bedding is good, however pillows are too soft. Walls are paper thin, and doors slam rather than close softly. Wait staff in restaurant were fantastic.
November 16, 2012
Rated 3 out of 5 by thetwoofus overall
Front desk staff need improvement
June 2, 2014
Rated 2 out of 5 by Jay23 Below avarage Room
Junior suite Is regular room. This is just room nothing special and room furniture is old and need improvement for SPG slandered. This hotel don't upgrade room or any facilities for being a Gold Member.
Hotel banquet facilities is good and Manager was helpful.
April 22, 2013
Rated 5 out of 5 by ND81 Festive and Enjoyable
As part of a wedding, we stayed at the Mahwah Sheraton. Not only were we in a festive mood, but there were other wedding parties that just added to our great mood. Great hotel and responsive staff! (Breakfast the next AM after a late night also hit the spot!)
July 8, 2012
Rated 4 out of 5 by BobJ21 Front Desk Team
I stay at a lot of hotels, and I am always surprised when the front desk team is not friendly to their frequent guests. The hotel is fine, the front desk needs to just smile a bit and make their guests feel welcome.
Maybe it was simply a bad day for them.
September 19, 2013
Rated 4 out of 5 by Corie60 met our needs
We needed a room in a hotel that accepted us with a dog on Christmas Eve. The Sheraton fit our needs - it was clean, the staff personable, bed was comfortable and a coffee maker was in the room . We slept well, showered and left early the next morning.
December 26, 2012
Rated 5 out of 5 by MarcieD Comfortable for a femal traveling alone
As a frequent business traveler, I look to stay at hotels where I feel comfortable traveling alone. This is a beautiful hotel, with attentive staff. I stayed in a beautiful business suite with amazing views of the fall foliage. Will definitely return.
October 24, 2013
Rated 3 out of 5 by Dfbortho Noise on floor was unacceptable
At midnight AND one AM I called the front desk to request security to have the extraordinarily loud wedding party (on a Thursday night) to please be quiet.
No success at all!
I strongly advise avoiding this hotel as it it obviously poorly managed.
September 15, 2013
Rated 3 out of 5 by trsmonica This Hotel is in a great location
This Hotel is in a great location,but need to add some life and spirit.
Also need to be maintain much better, outside they is always a smell from dirt, pavement full of whole, rooms old fashion its gives a much better impression that it really is.
September 2, 2013
Rated 3 out of 5 by unhappy My Stay
After checking in I brought my bags up to my room to discover that it hadn't been completely cleaned. there was no bedding and the trash was still in the bins. Additinally, the room had a very stale odor that reappeared the morning of check out.
April 26, 2013
Rated 2 out of 5 by vaccaro13 experiense
All is good only in the ventilation grid every 5 minutes, a sound like a garbage disposal. had to change the number. stuck in an elevator - also nonsense. There is no shuttle service to the ski area - too well. And the rest - all very good
January 5, 2013
Rated 4 out of 5 by Steve Elevators
The property needs better elevator service. The waits were very long and each trip very crowded. I suggest contacting an elevator company to look at modernizing the units. The Otis Elevator Company offers some great upgrade opportunities.
April 29, 2013
Rated 5 out of 5 by tomp26 Just to get away for the night
We booked one night with Starwood Club room and had a great time. The hospitality room was excellent. You cant beat it, the price is good and the hotel is up to date and spotless. Great beds, got a good nights sleep.
February 19, 2014
Rated 4 out of 5 by Mary333 Sheraton Crossroads
Enjoyed this hotel. Staff is very friendly. Room was very clean - really liked the ECO Green idea. Just wished the restaurant or a gift store to pick up a few snacks was open since I arrived late nite Sunday. Enjoyed my stay here.
February 27, 2013
Rated 4 out of 5 by PlanoRJ Staff is very friendly and responsive
Staff members are friendly and responsive. I am greeted by name and a welcoming smile. Stacy and David (front desk) always make me feel "at home".
April 22, 2014
Rated 5 out of 5 by Giants1985 Beautiful Hotel
The hotel grounds were very trimmed and kept up, beautiful scenery at hotel, and very clean rooms. Staff was extremely nice and willing to help with anything we needed. Definitely recommend to anyone staying, kids friendly too.
July 29, 2013