Rated 5 out of 5 by Aisha very nice place to stay but reservations messed up big
Reservations did not include the low rate i was promised over the phone nor did they include the breakfast vouchers we were also told was included. We were in town for the Mayor's Inaugural Ball and were a little disappointed
January 14, 2013
Rated 5 out of 5 by dong3989 great escape
With hurricane Sandy bearing down on the Jersey shore your hotel was a great place for me to hide out with my family (and 2 dogs)...the staff was very welcoming and made sure that our experience was a very pleasant one.
November 4, 2012
Rated 5 out of 5 by Catbabe Relaxing, Comfortable Stay
We stayed here for a romantic weekend getaway. We went to a show at The Queen- whcih was within walking distance. The Grand is within walking distance too along with some other clubs that have live music.
December 4, 2013
Rated 5 out of 5 by jordan99 Thank you for allowing Pets
Excellent hotel, and allows pets. We were traveling, and worked out great. Thank you Sheraton for allowing pets, and knowing that a lot of people that travel, do it with pets, and spend money! I will stay here again
November 26, 2012
Rated 3 out of 5 by Nancy Sheraton Wilmington
Room was spacious and well appointed.
Parking was a problem. Garage is not monitored, so there were many cars taking up 2 spaces. Could not find an open space.
Restaurant for breakfast was unorganized, food cold.
May 30, 2013
Rated 2 out of 5 by OKitsfive Restaurant for lunch was bad
Well the open kitchen concept does not work for this restaurant. We could see the preparation and well it wasn't appetizing. Even with a limited menu the food was below average. We all just had salads.
August 14, 2013
Rated 5 out of 5 by Catbabe Great for business or pleasure
All of the staff was very friendly and helpful. I especially would like to comment on Lisa at the front desk. She was very professional, prompt and friendly without being over the top. Thank you!
September 30, 2013
Rated 5 out of 5 by KAD217 Lack of parking
When the parking lot was full, I did not see an alternate parking area. I asked the front desk where another parking area was located. The directions were confusing. I took one of the last spots.
May 14, 2013
Rated 4 out of 5 by CroDaddy Great room
Really enjoyed my stay and the room was very spacious and clean. Liked having Starbucks coffee, too. The only negative was a noticeable bleachy/mildewy smell in the room. Will come back for sure.
February 19, 2013
Rated 5 out of 5 by rjhamnani Great Room and facilities
I loved the suit with two distinct rooms and TVs - very spacious. Linen was high quality. Starbucks coffee in the room is a big plus. Need to fix the TV on the treadmills in the fitness center.
February 28, 2013
Rated 5 out of 5 by Techie317 Excellent & Friendly Staff
The staff & management at this property bend over backwards for their guests and are incredibly accommodating. Always look forward to staying here and getting great service while in town.
October 18, 2013
Rated 5 out of 5 by Sadon123 Excellent hotel
A couple of caveats:
No bellhops, esp since parking made luggage unloading difficult.
Staff of 1 for banquet was inadequate, should have been 2.
Food excellent, both restaurant and banquet.
June 22, 2012
Rated 5 out of 5 by Melody50 Excellent customer service
Rooms are large, clean and comfortable. Staff was very kind and compensated us when we had to be moved due to the carpets being cleaned. Hotel is very quiet and location was perfect.
October 8, 2013
Rated 4 out of 5 by SLG427 Nice hotel with comfortable and big rooms
The room was comfortable, spacious and clean, and the staff were very kind and accommodating during our stay.
February 3, 2014
Rated 5 out of 5 by Kia3 Great hotel
The staff was so informative and helpful. Renovated rooms great. The bed was excellent . Breakfast was very busy,however, the staff was very attentive.. We will stay here we we return,
November 30, 2012
Rated 2 out of 5 by SKIDAD Bad Hotel
Food was horrible in the lounge.
TV,sink and toilet was not workling and it took 2+ for some one to come to room
I would not stay at this hotel again,
you need a management change
September 2, 2012
Rated 5 out of 5 by beegee great people
I called late in the day for a reservation & got one immediately. The room was great, people were great. Dinner was average but the waitress was great. Would definitely return.
August 17, 2012
Rated 5 out of 5 by fredc improving
The bathroom needs to have grab bars and safety strips in the tub. Housekeeping needs to wait for an answer before entering the room. Decor was excellent, nicely appointed.
May 28, 2012
Rated 5 out of 5 by Dbro Great for Business
Stayed here a couple weeks ago and was very impressed with the staff's service level. Very knowledgable and willing to go the extra mile. Thank you for your hospitality
October 8, 2012
Rated 5 out of 5 by Chuck40 Execellent business hotel
This is a comfortable hotel with a friendly and efficient staff. The meeting room facilities are excellent - so are the restaurant and catering to the meeting room.
September 7, 2013
Rated 5 out of 5 by SuaR Great place to stay in DE
Of the many choices in the DE area to stay, by far the Sheraton Wilmington DE is one of the best. Great staff, friendly, efficient, good size rooms and affordable.
April 2, 2012
Rated 4 out of 5 by Kb123 Bath a little run down
I stayed in room 818. Tiles in the shower were very loose from the wall I'm sure creating a water issue behind the wall and for lower room. It should be addressed.
March 26, 2013
Rated 5 out of 5 by Mudshark THIS IS A GREAT HOTEL
Location was great, I attended the Wilmington River Blues Festival and it was just a two min. ride to the hotel. Clean rooms, good food and great customer service.
August 8, 2012
Rated 2 out of 5 by deannaw needs some renovation
This hotel needs some renovation. Carpet is worn and ripped up in some places. Two of the vanity lights were out. Black mold like present on the bathroom ceiling.
September 23, 2012
Rated 2 out of 5 by Caboman Hotel needs updating
Great staff, great location, but hotel is worn and dated. Elevators very slow and often takes over 10 mins to get to lobby. Bedding low quality. Gym is horrible.
August 4, 2012
Rated 3 out of 5 Guest services made a bad first impression
I arrived an hour prior to checkin time to pre-checkin before going to a meeting, so that my travel companion would be able to collect a room key when they arrived. I gave my credentials and credit card and was assured that everything would be ok and that a room would be assigned when one was ready.
While in my meeting I received a text from my travel companion that she could not get a room and that I needed to call guest services to resolve the matter.
When I had a break I stepped out to find out the problem was the manager who had taken my information had not properly entered the information or notified the next manager or some other not quite logical explanation. I was told that there was nothing I needed to do, that it would be resolved. But I was left with the impression that had the manager paid attention to properly entering all of the information when she took my card and credentials, my travel companion and I wouldn't have been inconvenienced.
I also didn't get the usual SPG service/reception. So, I thought to give this feedback so folks know they can do better.
I would recommend the hotel with these reservations.
May 17, 2013
Rated 5 out of 5 by JimmyB44 Sheraton Wilmington
All staff were pleasant and helpful.
They have a floor that allows dogs otherwise we could not have attended my nephew's wedding. Facilities were excellent.
October 3, 2012
Rated 4 out of 5 by APB1 Great club lounge!
Rooms were good - spacious and clean - but the club lounge was outstanding. Some little things kept me from giving 5 stars overall.
December 16, 2013
Rated 5 out of 5 by nettyb fender bender
The rooms were very spacious (very new), staff was superb....and hotel was very quiet, didnot hear noise in hallroom. I would recommend this hotel to all..
January 14, 2013
Rated 5 out of 5 by Mike1776 Grear Staff and Service
I am a frequent guest at the Sheraton Suites, Wilmington, Delaware. I have always found the staff to be unfailingly cheerful, efficient and helpful.
November 11, 2012