Rated 4 out of 5 by Bentley10 SPG member
The hotel was great. However, I wasn't recognized as an SPG member when I checked in. I asked about the club lounge and was told that I wasn't allowed to use it. I thought the club lounge was available for all SPG members.
January 8, 2013
Rated 4 out of 5 by celticgirl Pleasant stay
Recently I stayed at the Eatontown Sheraton on business and it was a pleasant place to stay. The hotel was an older hotel that was renovated.
I was pleased with the hotel exercise room and the morning weekday breakfast.
December 22, 2012
Rated 4 out of 5 by Robandlil Replace the carpets please
The staff, free breakfast, clean comfy bed, and abundant hot water in the shower were all great. But, the carpet in the room was dingy and stained. I was afraid to walk barefoot. It really detracted from a great stay.
September 7, 2012
Rated 5 out of 5 by Roseann317 Great Stay
There are 2 main things that I always look for when staying at a hotel: cleanliness and friendliness. Both expectations were met and I would certainly recommend this hotel to anyone staying in the area.
March 3, 2014
Rated 4 out of 5 by Stillhappy2 Hotel accomodations were great and reasonable
Our recent stay at the Sheraton was great! The hotel and room was clean and updated. The staff was helpful and friendly. The breakfast consisted of fresh quality food and beverages and was included in the hotel rate.
August 22, 2012
Rated 5 out of 5 Best Beds!
This hotel was great. We were here for a wedding. The shuttle service to the reception was great. The beds and pillows were the most comfortable we have ever slept on. We would return just for the good nights sleep.
August 15, 2012
Rated 4 out of 5 by Jean985 Luxurious
Sheraton went above an beyond from letting us check in early and giving us an extremely luxurious room to stay in. The only thing I would change was the shower pressure was too much. I would visit there again.
October 10, 2013
Rated 3 out of 5 by mrbc Not so good
I tryed to make hot water for tea with the coffee maker and a putrid brown liquid came out. The carpet and bathrooms are very outdated, as well as the matresses. This place is not worth the rates they charge.
August 5, 2012
Rated 3 out of 5 by stone stone
The room was clean but dated chairs worn out spots on odomen only one sink and it had a crack in it carpet felt like it needed to be cleaned I have stayed in other places with two stars better shape then here
June 11, 2013
Rated 4 out of 5 by James club lounge
I spend many nights in hotels and have visited many club lounges.
The quality of the evening food is very good, tasty and has a homemae flavor. Some,of the best I have had at hotel clubs.
May 21, 2013
Rated 1 out of 5 by Amy3416 Horrible
My room and the hotel is old and worn out. The paint was chipping and the wall paper was peeling in my room. The lobby and hallway smelled smoky.. I will never stay there again. And the room was expensive
May 6, 2013
Rated 3 out of 5 by Jdd82 Blast from the past
This hotel needs a massive update in decor. I felt like I was waking back in time to the late 70s / early 80s. Also nearly a month after day light savings time, the room clock had still not been adjusted.
April 14, 2013
Rated 5 out of 5 by Kath439 Great Hotel
My only beef was with the quality of food and wine at the restaurant at night. Everything else was really fantastic.
May 7, 2014
Rated 5 out of 5 by Ava2012 this hotel was friendly and clean
the accomodations were generous, clean, and very comfortable. The staff was very
friendly, courteous and helpful. we visited the restaurant and bar and the food was excellent and service friendly.
August 15, 2012
Rated 2 out of 5 by disappointed2554 Needs improvements for the price
We booked a room for 2 nights at a discounted rate for a wedding. I know what the room originally would have been booked for since I originally booked the room on the website, then later found out I could get the discounted rate. For the price, we were expecting a nicer room. The room was in desperate need of updating. The air conditioning was extremely noisy and rattled. We had to turn it off at night to sleep and suffer being hot. The bathtub took 20 - 30 minutes to drain after a shower. We had 4 people staying in the room which meant it took a long time for everyone to get ready in the morning. I complained at the front desk and was expecting all to be fixed, but it was not. As far as I know, no one ever came to the room to fix either issue. We only had 2 sets of towels, so we had to ask for more. The second day, I thought we would have received 4 towels, but once again, I had to ask for more. When we checked out, I complained again about the issues and the front desk personnel didn't seem to be overly concerned about the issues, except they did offer a small discount on the room rate.
August 28, 2013
Rated 3 out of 5 by sissymd it's clean
this hotel is designated category 3 but i think it should be 1. the doors are old and falling apart. it doesnt have the aviance of a higher category hotel. it's clean and a place to sleep in.
September 27, 2012
Rated 1 out of 5 by Ladyjballer23 Needs some TLC
The overall experience with the hotel was unsatisfactory. Management should focus on the cleanliness of the facility from the bathroom to the sheets and towels provided to the guests.
February 19, 2013
Rated 2 out of 5 by CherylR Staff is not customer focused
Staff could be more outgoing and acknowledge guests when walking around hotel. Housekeeping did not leave enough cups for coffee for two and did not leave adequate towels each day.
September 3, 2013
Rated 4 out of 5 by TCD47 Always our first choice
Great hotel. Very helpful and friendly staff. Rooms are clean and tastefully decorated. I couldn't give it 5 stars because the indoor pool was dirty and had some green stuff in it.
December 6, 2011
Rated 3 out of 5 by SKV1 Average at best..
Gievn the hotel's proximity to the Jersey shore, we decided to stay.....The building and rooms are nice. But the service seems to be the the missing piece. I hope for improvements.
August 19, 2012
Rated 5 out of 5 by neily820 was missed by staff
i was havong medical issues all summer so i never made to eatontown nj but this weekend when i got there i was welcomed with open arms for the whole staff what a great feeling
August 26, 2013
Rated 4 out of 5 by ktk703 Family Wedding
Facilities good - convenient to highway and wedding venue. Amenities at hotel also good.
May 6, 2014
Rated 4 out of 5 by Cupcake33 This hotel guarantees a great night sleep
The room was clean and included the amenities I needed for a short weekend stay. The bedding was truly amazingly comfortable! Love the comforter, sheets & plenty of pillows.
February 25, 2013
Rated 5 out of 5 by 1905 Glassware and Adrian
Thank you for the glassware. Much improved over the plastic cups.
Adrian is a credit to your hotel in every way. His professionalism and custom service is second to none.
November 16, 2013
Rated 2 out of 5 by Jack40 Not treated nice
Room was big, comfy beds with very creased lined and worn out bedskirts. Bathroom was clean but a bit outdated. Heating system is very noisy. Staff is not helpful at all!
December 5, 2011
Rated 2 out of 5 by Unknown50 This hotel was a little run down
We had to change room do to heating in the room did not work properly. The next room had a very noisy heating system which was very annoying while we were sleeping.
January 11, 2014
Rated 4 out of 5 by Guest55 Nice Hotel
Stay was pleasant, maids, front desk and bartender were all helpful. Restaurant manager could have been a little bit more friendly didn't sound like she could multitask.
July 28, 2013
Rated 5 out of 5 by Rick63 Feels like a real hotel
The hotel building and architecture provide a feeling of security in contrast to many new pre-engineered type structures.
April 6, 2014
Rated 4 out of 5 by mckenziekv Sheraton in Eatontown
It's got a great concierge floor. Though the hours are different for the week and weekend. So keep that in mind, if you stay both on a weekend and weekday !
December 31, 2013
Rated 5 out of 5 by Peter31 Vacation from home
I love staying at the Sheraton Eatontown because of the convenience and proximity to family in Deal. I like to visit - but enjoy the privacy I have at the hotel
July 15, 2013